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1.9
Details
Per the recommendation of Verizon, I switched my plan from a 12 GB Monthly plan to their Start Unlimited plan. I checked my download rate with speedtest and had a .01 Mbps download rate. WHAT THE *** I talked to the Verizon store customer service people and their...
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Review
#1656855 Review #1656855 is a subjective opinion of poster.
Service
Verizon Unlimited Phone Plan
Reason of review
Bad quality

Verizon review: Customer service sucks

1.0
Details
Two days of attempting to get hold of someone in customer service. No answer. Received a Text this morning and it said would reach out to me. That did not happen. So much for your chat line that no one chats with you on. Now waiting for a so call back. They said 10 minutes. It is now 12 minutes and counting.
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Review
#1656697 Review #1656697 is a subjective opinion of poster.
Product
Verizon Account
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Verizon incompetence

1.8
Details
1st the ivru keeps routing you back to the propaganda about preorder the apple tablet, I ask for billing and it transfers me back to the same message about the apple tablet, I counted 10 times, it will not send me to a person, I hang up and try again and again, when I finally reach a person they can't help, so they transfer to the wrong department, I've spent 3 hours on the phone and also chatting with nothing resolved, so disgusted with them, they really don't care, of course they are good at saying how sorry, so so sorry, fed up! I still can't pay my bill, they have a glitch they refuse to address, they tell me to call my financial institution and when I do they say nothing wrong with the card, it's a VERIZON ISSUE!
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Review
#1655609 Review #1655609 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$648
Preferred solution
Let the company propose a solution

Verizon review in Denver, Colorado: Billing Dispute

2.0
Details
I moved in June and provided Verizon with my new address information. FIOS, is not available in N.C. and received a confirmation from Verizon, I would not be charged an early termination fee ($200). Every month since the end of June, I have been receiving automated phone calls stating, I owe $200. Every month, I have spoken to a representative whom states "we see you do not owe anything but, your account has not been updated". I have been hearing the same response since, the end of June. How long does it take to update an account???
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Review
#1652825 Review #1652825 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
I want this removed from my Verizon FIOS account, immediately

Verizon review in Easthampton, Massachusetts: Unexpected change in plan.

2.3
Details
I originally signed up for an unlimited family plan for three phones. The agreement was for $50 a phone. This was a year and a half ago. I moved my sons phone to a separate plan. This was to give him more responsibility. No person told me that anything else would change. Oh but it did. My bill grew from $50 a month to $80 a month plus other charges They couldn’t explain. My total bill became $349. I called and they said that unlimited plans are now $80 each. I said I never signed papers agreeing to these new terms. My plan should cost the same. I also cancelled the protection plan because the bill was so big. Ridiculous all the was around. Eventually I will cancel Verizon. I am looking for something else.
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Review
#1650330 Review #1650330 is a subjective opinion of poster.
1.0
Details

Update by user Oct 31

After several frustrating months of wasted time, I finally received my check and the situation had been resolved.

Original review posted by user Sep 09

I had a Verizon contract. I moved and Verizon wasn't offered at my new residence. I verified my new address. Verizon charged me a $275 fee for cancelling my...
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1 comment
Anonymous
#1745272

Verizon customer service is the worst . The numbers they give you do not work or your on hold for hours .

The chats are script controlled and always tell me to go to a store evee .

They charge a fortune and never give a refund . Awful business

Resolved
Review
#1648612 Review #1648612 is a subjective opinion of poster.
Product
Verizon Account
Cons
  • Hold times
  • Billing and customer service
  • Liarsli
Reason of review
Return, Exchange or Cancellation Policy
Loss
$275
Preferred solution
Full refund

Verizon sucks

1.0
Details
They r lying scoudrels told me i could get out contract no towers in my subdivision i returned phone then turned me over to collections for $616
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Review
#1647908 Review #1647908 is a subjective opinion of poster.
Service
Verizon Phone Service
Cons
  • Deceptive sales practices
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Bad Experience
1.1
Details

Update by user Oct 05

After leaving Verizon because of bad service and misrepresentations made to me, I went for another carrier. Upon doing so I was sent to collections within one month for leaving and not paying Verizon's one sided contract termination fee which should be investigated by...

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Review
#1645205 Review #1645205 is a subjective opinion of poster.
Pros
  • Coverage
Cons
  • Liars and thieves
Reason of review
Verizon Fios Contract
Loss
$174
Preferred solution
Full refund

Verizon review in Alexandria, Virginia: Disgusted

1.0
Details
I moved and Verizon was not offered at my new location. They charged me $275 when I cancelled my account. I've been fighting with them for months. Numerous calls waiting a long time on the phone with no progress. I finally wrote their corporate office with documentation. They told me they would credit my account. Great------cancelled my account. Back to square one. I wrote corporate again a couple of weeks ago about returning my money. NO RESPONSE. Try not paying your bill and see what happens. I'll never go back----even if they're they only game in town. Their customer service is the worst.
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Review
#1644698 Review #1644698 is a subjective opinion of poster.

Verizon review: They lied to me

1.0
Details
I went in the store to get a new phone for my work. They told me the mobile hot spot was not included on my contract. They had me sign a 1 year contract to lease a Mobil hot spot . A friend showed me how to access my mobil hot spot on my phone. I went back to the store and they would not let me out of the contract. I took the box back and refused to pay the last three payments well because they lied to up sale me with a another contract. this all happened in 2006 . I was going to get a home loan and seen that Jefferson capital had put it on my credit report. I had tp pay 188 dollars to clear it up. Poor customer service nothing but lies.
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Review
#1640698 Review #1640698 is a subjective opinion of poster.
Pros
  • I like there product line
Cons
  • Just wish they were honest
Reason of review
Poor customer service
Loss
$720
Preferred solution
Let the company propose a solution
Tags
  • Lie To Make A Sale