Filter by rating
filters
State:
Show
City:
Show
Product:
Show
0 comments
My recent conversation with Cel... Cel...: WhatsApp will work from Austria to France for instance. It works everywhere provided that you have the WiFi - for instance if you go to Starbucks in Germany you can have it for free. Me (Verizon customer): Generally you are...
View full review
Author
Review #1563612 is a subjective opinion of poster.
1 comment
1.0
Details
My husband died almost 4 years ago. When he set up the Verizon account, he never told me the PIN or wrote it down. We had a joint account. Verizon told me countless times that without the PIN nothing could be done to change the account. After enduring receiving a bill...
View full review
HeartfeltChameleon697
#1704823

I have filed a complaint against Verizon with the FCC also.

Author
Cons
  • Anything about my experience with verizon
Reason of review
Poor customer service
Preferred solution
Send me a final bill for Feb. 23, 2019 through March 11, 2019 (date I switched to AT&T). Billing me for anything after March 11, 2019 is fraud on Verizon's part. Verizon is trying to collect money from me for services they have not provided.
Review #1563563 is a subjective opinion of poster.
0 comments

Verizon - Poor customer service

My family and I had a terrible experience with the Verizon Wireless Store at the Westfield Mall in Trumbull, CT. We spoke on the phone with Verizon the night before and this store was supposed to hold 3 cellphones for us to ice up the following morning. When the 3 of us arrived at the store, the female sales rep said that they did not HOLD phones. She proceeded to try to upgrade our usage plan and focus on other questions. She was rude, condescending, unhelpful and had a bad attitude. She claimed to be very busy (2 other people in the store and another rep. She needs to retire). We walked out after 20 minutes, went to the apple store, bought 3 phones and 2 computers. THEY were awesome. What were we thinking?
View full review
Author
Reason of review
Poor customer service
Preferred solution
Just wanted to vent and warn other customers
Review #1563353 is a subjective opinion of poster.
0 comments

Verizon - *** service

I've had there service less than a week and it's garbage Signal is so weak it makes using phone or data near impossible. I catch myself wanting to throw phone involuntarily from frustration I know there's nothing Verizon would do if I asked. Customer service has gone to *** with any business lately. Do yourself a favor go elsewhere. Don't get a contract Don't give credit info Cause if service sucks your out slot more than my 80 bucks
View full review
Author
Review #1563348 is a subjective opinion of poster.
0 comments

Verizon customer service misrepresent policy to obtain another payment

1.0
Details
I spoke with a rep. and was told i would recieve credit for my unused days service i was paying for 1 week before i moved. I was also told 1 month after i moved that the credit would appear the following billing period. I will be cancelling my current fios service as soon as i can get comcast at my house i will never use verizon again.
View full review
Author
Review #1562983 is a subjective opinion of poster.
0 comments

Verizon - Telephone support

I can't understand the Verizon representatives I have to speak to whenever I need something. Plus, they can't understand me. Between the auto operator and the person who fields the call, a simple call becomes a frustrating and time-consuming process. I am really tired of calling India, Philippines, Mexico. Bring these jobs back to the US. Disclaimer: I have profound respect for all people and absolutely nothing against the nations and people mentioned above.
View full review
Author
Reason of review
Unable to understand tech the last two times I called
Review #1562669 is a subjective opinion of poster.
0 comments

Verizon - No Service for elderly and blind

1.0
Details
Verizon has disconnected service with my parents phone with promises of repairs and service for two and a half weeks now and to call their robot 1-800 number It's a nightmare there's no reply and when you finally reached the service repair center you're given a prompt that due to high column volume errors we cannot take your call now I am sick and tired of Verizon but is there any thing that we can do on Long Island to ban And Sue this monopolizing giant
View full review
Author
Review #1561249 is a subjective opinion of poster.
0 comments

Verizon - No Access to website

1.8
Details
I have been trying to get into my account to find out if I paid my monthly bill. The automated voice will give me a temp code/ It doesn't work, That is FOUR times now. I finally got onto the website, but I apparently pressed the keys wrong because I know my best friend for over 30 yrs. I have been a Verizon customer for about 30 yrs. Someone please call me 803.530-4307
View full review
Author
Pros
  • I loved my phone company
Cons
  • No customer service e-mail
Reason of review
Poor customer service
Preferred solution
have a person get customer service calls
Tags
  • Login
  • cell phone server
  • Lack Of Effort
Review #1560989 is a subjective opinion of poster.
0 comments

Verizon - Try to help me best you can?

5.0
Details
My verizon $50 refill card got lost at my house can you guys add $20 credit on my balance i on the $70 plans what day my plan expired
View full review
Author
Review #1559930 is a subjective opinion of poster.
0 comments
1.1
Details
When I came back to Verizon six months ago I cannot believe how much they have changed as this company has became horrible as if it's in a third world country the way they conduct business. I'm about to sign up with someone else because Verizon Wireless literally sucks...
View full review
Author
Review #1559649 is a subjective opinion of poster.