Anonymous
map-marker Gig Harbor, Washington

Not getting credit

Hi I have a business account. I returned a phone 253-732-****. It was received by you on 1/12/24. FEDEX tracking 774741****67 Not credited for an IPHONE XS MAX Silver 512GB for $400.00 No luck calling you???
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sadye q

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Verified Reviewer
| map-marker Olathe, Kansas

Verizon customer service when you call customer support

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I am currently using a warranty replacement phone i received from verizon because I had multiple issues with my original phone since shortly after purchasing it as a new phone. I tried troubleshooting the original phone's tech issues with tech support and none of it worked, so i was sent a warranty replacement phone.

once I received this warrant replacement phone I soon after discovered its having the same issues as the phone I needed replaced and more issues than the original phone. I called customer support and I was told I would be sent an upgrade by the customer service rep because he said after doing some checking that this model of phone, Samsung 22 , does in fact have technical issues so instead of sending me the same phone again Verizon would send me the upgrade at no charge. The rep told me the Samsung 23 is on back order,could be a week or two, and when it was an option for me to do so he would call me so I can select the color of phone I wanted. Weeks go by and I never received a call so I called customer service.

I was told by the customer service rep that the only option she saw was to send me the same model of phone again since I still owe some of my current phone. I explained to her that this is not what the last rep told me last time I called, and that he admitted this model of phone has technical issues is why they were sending me an upgrade, instead of the same phone again. At some point the call disconnected. I had to call customer service back, the next rep basically repeated the same, and made claims they had no record of what was said to me on the call that I was told my phone would be replaced.

I asked to speak with a supervisor, by this time I had spent hours trying to sort this issue and it was now after 7p and I was trying to take care of family needs and get ready for dinner so I requested a call back. The day of the call back I was busy working and missed the call. I also travel for work , so I have been busy since. A big part of my complaint is I need my phone for work every work day & I need my GPS while traveling for work, & the Google maps has been a big part of the issue.

And now this warranty replacement phone is also overheating regularly. I've been with Verizon longer than this family plan I'm on now, so over 10 years. This is the most despicable assistance I have ever tried to receive. To be lied to by customer service reps who are not on the same page, because if I'm not being lied to why do I still not have my phone replacement!

I have been dealing with this issue for months , mostly because I'm so busy with work I don't have much time in my off time to sort this issue or I would have submitted all my complaints, requested the investigation to have the recorded call pulled, and reported Verizon to the BBB by now ! I intend to do all of this still! Just now having an off day since this to try to deal with this again. except for the one scheduled call back I requested, I have not received any other calls from Verizon to resolve my issue that i complained about several times.

I had other issues when receiving the first replacement phone, but all of the above is my main complaint. I wouldn't recommend Verizon to anyone, the service isn't better and I have frequent issues with it also. My mothers line is also on the family plan and her phone is having connectivity issues I've never experienced in which we will call her and the calls don't go through and a Verizon message comes on, the issue for her line hasn't been resolved either. To be promised one thing by one customer service rep about my phone replacement, and then told by the next there is no record of such like it never happened is the worst experience I've had with any phone company thus far.

Beyond disappointed by Verizon with all the hundreds of dallars/thousands by now that I've spent over all these years , and cannot receive customer service that is consistent and on the same page is ridiculous and bad business on Verizon's part. Such a huge company that makes so much money off of their customers ! and cannot provide customer service thats on the same page to resolve its customer's issues is scam like, so Verizon takes your money but will not resolve the issue after saying they will! & it seems they, I assume, outsource their customer service phone reps, im guessing to keep costs lower for verizon, yet it comes at the expense of their customers!

when you call in to speak to a customer service rep , they last told me that they suddenly have no record of call logs about my previous call, and this is the first time its happened to me which is convenient for Verizon when its time to replace a faulty pp

phone their CSR said would be ordered, as soon as its not on back order. this isn't the quality of service one would expect from a major carrier that charges their customers so much.

The company needs to invest more in their customer service phone support & fix it so all their reps are always on the same page communicating the same thing to customers! The calls are recorded it is always said on each call, so I will be requesting these recorded calls since no one else in customer service can seem to locate any call log records for my call!

DO NOT BECOME A VERIZON CUSTOMER!

View full review
Loss:
$800
Cons:
  • Terrible coverage & terrible inconsistent customer support

Preferred solution: Phone replacement as I was told I was receiving an upgrade for a phone that has technical issues/can't be fixed

User's recommendation: do not use verizon!

Francisco G Isq

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Verified Reviewer
| map-marker New York, New York

Class action lawsuit needed for illegal collections

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After 12 yrs. with Verizon I am happy to be done and a warning and what you need to do if Verizon sends to collections, when they themselves caused the issues.

iPhone 14 promo is a scam in itself, you are not allowed to pay off the phone, other than the $200 debit card they give. If you do try to pay off the iPhone, you will lose credits. They also put on the most expensive plan for this iPhone promo credits

I tried to lower my plan when I realized I didnt need the Disney+ bundle and told the rep that I was on iPhone promo credit and to make sure the new plan didnt void my promo credit. Rep assured me it wouldnt and put me on the new plan.

You can guess what happened here, next month I get an email that my iPhone promo credits are no longer valid and I would owe the balance of iPhone 14 pro.

I decided to try to leave Verizon at this point and had to get a supervisor involved, she did a force buy out and left a balance of $550 on the iPhone I would owe.

What a mess these misinformed Verizon reps created that snowballed into a $802.23 finale bill that Verizon tried to scam on me. Because the 1st rep messed up my 1st bill, the promo credits stopped and also back charged the $200 debit card promo I got for adding a new line. So Verizon added $200 (debit card promo) and $52.23 (taxes) to the buy out of $550, totaling $802.23. I will also add that I traded in my iPhone 11 on this iPhone 14 pro promo, which Verizon further made on this scam.

This is warning on how unethical and shady Verizon is.

I was outraged that they created this whole issue and how they were trying to bury me on this scam. The bill was on my account for 2 months, before I decided to pay for it on my credit card, so I could do a dispute of the amount, while I tried to get someone from Verizon to fix the issue. I contracted Wells Fargo to dispute the charge and the following month, Verizon put the $802.23 amt back on my account.

Verizon stated that a chargeback had been initiated and Wells Fargos stated that a dispute had been initiated and no chargebacks were done as they had contacted Verizon to get documents and a response to my dispute only. This is a warning and how Verizon illegally sends your account to their in house collections service TSI aka Transworld Systems INC (TSI)

Since the bill was paid by credit card, there is no balance owed to Verizon, PERIOD.

The amount is in dispute until Verizon verifies the balance and amt owed. No chargebacks are done, until the dispute process is finished and 1 party is awarded the balance. Verizon failed to answer Wells Fargos requests to the dispute and left the disputed amount in collections, without notifying them of negations that were in process.

I had contacted Executive customer service on my issues and a solution to the dispute, I would send back the iPhone 14 pro and they would send me back my iPhone 11 in return and zero my account and close it. Of course Verizon only agreed to receive the iPhone 14 pro back and I was out of my iPhone 11, but I was ok, since I wanted to be done with this unethical and shady company.

This is were documentation is very important, you need to show Verizon is purposely harming consumers credit and were a consumer can sue for damages.

While I agreed to Verizons terms, Verizon had the obligation to reach out to the collections agency and end/void the collection at this time. They failed to do so and in turn, I reached out to TSI to cease and desist all collections by emailing them a letter and by opting out of their emails to contact me. I had proof that the collection amount had been paid already and I had proof that I had accepted Verizons terms to zero out my account. The collection agency at this point, has no rights to reach out to a consumer by: mail, email or phone.

If they do, a consumer can sue them for each infraction at a cost $1k, per illegal contact.

Verizon sent me a 2 day FedEx box to return the iPhone 14 pro, which I did. Again a warning and to document everything. Verizon still had not zeroed out my account nor had they contacted the collection to cease all collections. This again shows that Verizon will purposely harm consumers credit and think they have zero consequences to their actions.

I have documented my interactions with the Executive customer service group and they should know better than to contact the collection agency and resolve the amount due and close it out on behalf of the consumer. THEY DID NOT DO THIS.

The collection agency contacted me again illegally on the tax that Verizon let roll over, when they received the iPhone 14 and only credited the $550 (iPhone buy out) and $200 (debit card promo), again Verizon did not contact the collection agency that a deal had been made and no further collections would be needed. Again I have documented how (TSI) has illegally contacted for each infraction.

I have a contacted consumer protection lawyer that deals with these illegal collection tactics, after my legal shield recommended that I might have a case against (TSI). They advised me it would easier to go after the collection agency vs Verizon.

But this is question for attorneys out there, what Verizon is doing is illegal and purposely affecting consumers credit reports on a false notation that they owe amounts like in my case, where Verizon has been paid and have also agreed to terms where the account would be zeroed and noted as paid.

This is a call for Attorneys that a class action lawsuit needs to be brought against Verizon for this. Verizon is showing it doesnt care for the consequences for deliberately causing harm to consumers credit

View full review
Loss:
$3000
Cons:
  • Unethical and shady

Preferred solution: Full refund

User's recommendation: Document it!

3 comments
Guest

Your problem is you are cash poor and accepted the latest/next to latest phone along with a bundled higher price plan. Then you wanted to end the contract but keep the discounted phone after you paid it off. You need to purchase the phone outright at Best Buy and then get service.

Guest
reply icon Replying to comment of Guest-2483965

It’s very obvious you’re ignorant Best Buy employee you’re talking about me being cash poor how stupid is it to buy the phone out right when it loses its value within six months to a year?? Verizon is a scam T-Mobile has the same promo but at least they’re cellular service is cheaper and you truly don’t pay for the phone at the end

Forbes Xie
reply icon Replying to comment of Guest-2483965

I agree you seem to be a Best Buy employee making dumb statements...You call the OP cash poor? And yet you suggest to buy a full priced Iphone at Best Buy and start service?

Thats cash poor as the Iphone will lose its value within a year. You didnt read what the OP posted, did you?

The OP seemed ok with returning the Iphone 14 pro but wanted his Iphone 11 back, so I dont see how the OP wanted to keep the discounted phone? You are a Best Buy troll

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Aaron h Drq

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Verified Buyer
| map-marker Mccandless, Pennsylvania

Federal Trade Regulation Violation, Medical Health Exploitation ,Unethical Business Practices

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Verizon - Federal Trade Regulation Violation, Medical Health Exploitation ,Unethical Business...
Verizon - Federal Trade Regulation Violation, Medical Health Exploitation ,Unethical... - Image 2
Original review Sep 28, 2023

I'd been a customer of VERIZON wireless since 2013, and never had an issue or required any assistance, in fact Verizon awarded me as a "contributor" giving me free services for revealing methods I had reproduced for using HD calling, a feature acclaimed only available or possible with Verizon phones, however, I did not have a phone from Verizon, and did not get it with Verizon.

After undergoing life threatening circumstances that forever changed my life, towards 2018, I had been charged thousands for services I was not, had not, and could not use while in a comatose state, on a hospital bed, with a less then 50% chance to recover. Thank the Heavens, I have been in part, recovering.

Following recovery period, where a court had granted a status of no sound mind and judgement, VERIZON would not and did not see this as applicable and charged me in full.

I! 2022 Id switch from prepaid to a full service account and that is when everything began to be the one, the worst consistent overwhelmingly detrimental timeline of experiances damaging my mental and physical health leading to medical treatments that still remain in effect.

I had been told in support calls, different explanations for different reasons, from different representatives, to the extent even now before typing this review, Verizon transfers me to Affirm Financial! I asked the Affirm Financial why Verizon would have transferred me and she couldn't understand why.

We both were confused.

Verizon gave me a Google phone, Google stated it was defective, but not before over 20 hours in the course of 2 months of tech support calls to Verizon which I had been told by Verizon asurion would replace. I was charge in full for the Google verified defective phone, in full for the replacement, in full for months I had no service or even an active phone number with Verizon.

Verizon has taken advantage of my medical impairments, exploited my disadvantages, and refuses even to litigate a resolution that could resolve these growing multitude of disputes but at the time I had made a dispute assured me each time until recently that they would address my claims.

DO NOT get Verizon under any circumstances.

They literally make false claims their service cannot deliver and will manipulate any consumer to get a payment and or both add more to the bill.

The Equipment they provide cannot deliver what even the Logo Vzw5G Home Internet suggests that the sales representatives had claimed is 5g while in fact, it is 4g.

This was not a simple misunderstanding! Verizon embellished the lie of "5G" further stating, after 40 gigabytes of data use per cycle, the speed will be reduced to, 4G.

View full review
Loss:
$1500
Pros:
  • Coverage area
Cons:
  • No accountability
  • Deceptive advertising
  • Deceptive marketing

Preferred solution: Price reduction

User's recommendation: BOYCOTT Verizon.

4 comments
Guest

I was a longtime customer 12 yrs and left them after they failed to honer their promotion and cost me approximately $1,700. The bate and switch is the worst part.

I called about 9 times in about a year and a half and could not get the issue resolved. Each time there is a new reason why it can't be fixed. First it was we didn't get the phones and tablet you sent, then it was, we only have one phone viable the other is cracked and can't find the tablet. Then it was we can't find the promotion to give you the credits so we'll change your plan to give you a small discount.

Now it's you changed your plan so we can't give you the discount now that we found the promo. Now that I've left, it's you owe us money left on the phones even though we didn't give you the promo or the credit for the trade ins.

It's a total scam and there should be a class action suite for this since it's been happening to many. My ordeal started Jan 2022.

Guest

Just exactly what "trade regulation" is being violated, Mr. Federal Law Lawyer ? Freeloader just trying to get your rate cut.

Guest

I’m with you and I understand! The only way is to either boycott them or get together to picket their offices and bring media attention to these …..criminals…. There really is no other word for them

Guest

I completely understand the frustration; they are a company of conniving thieves with a horribly inept and rude customer service

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Stephanie T Cvs
map-marker Andalusia, Alabama

Fraud

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Verizon - Fraud

I had a rep cAll me to thank me for visiting their store that was so nice I thought. We went over my transaction from my receipt she was making sure my phone was working properly and that I was not having any issues. Very nice I thought. Made me feel good that they cared enough to check on their customers. Then she said I see you decided to add a secondary sim also thats great. Asked me if it was swapping properly and everything was going the way it should. I went silent for a min because I didnt know what that was. I asked what is that. Then she explained its a second line I can have on my phone and swap between numbers for my business. I told her I only had one number and wasnt sure what she was talking about. So I went in to have her check it out for me on my accounton 12/10also my address is incorrect!!! I tried calling customer service also.

Went in to local Verizon store on December 6th at 248pm time stamped on my receipt!! rep was super nice sold me everything.. including a second sim on my phone that I knew nothing about. The rep didnt explain to me my receipt nor how to login to my account since she put me to business and I had no idea I was on a business account. This lady didnt disclose to me anything about my account but it would be an 160 said my phone was to be free! Its not free.!!! She lied ab the entire transaction. She told me she was swapping me to a cheaper plan. Now I cant access anything. My email is even tied to that second sim she set my phone up with and now Im locked out of it and had to make a new one.!!! I cant even get into my account because it is trying to send to the wrong number.! Also an email I can not retrieve!!! I had no idea what my pin was either when I called they could not help me! They said I had no number to send a code to!!! So I Went in store to the store with my receipt on 12/10 with everything she charged me. I needed face to face explaining!! Come to find out Im on a business account that wasnt registered when she set it up like she was supposed to do. I find out when the rep logged into my account she added xtra line that she charged me insurance for and one was the second sim thing in my phone. I had no idea about this and no way to check anything. I talked with the customer service rep on the phone and told them it was fraudulent!!! The rep looked in my settings and saw that the other number had been deleted but was on my bill. She had it removed to get resolved for me even though it wasnt her doing. Remarked my account she said and all they did was credit me 42 *** dollars! She did her best to help me get this fixed and allowed me to vent. She did say she hopes its just a mistake and never said anything against the other worker.! That I needed to talk to the manager. Well I dont want anything to do with that store ever again!!! I want my money back and a shipping box for this phone she scammed me with.!!! This is outrageous to me. That person needs to be fired.!!! No telling how many people she has done this to. She told me my bill would be 160 I thought that was high but she kept saying my first bill would be the highest. it was over 200then after it was fixed it is supposed to be 60ish plus tax. Soooo she is a lying no good dirty employee. It says PINKA on my receipt! At the Andalusia Verizon store!!! Be very aware!!! Of this rep! She should not have a job there anymore!!!

i have a good mind to get a lawyer and make sure she is fired! The more I think ab this the more p!$$d I get! I dont even want this service anymore!!! I will not return to this location! I feel so taken advantage of please tell me a way to return this bad experience!!! You really should do research on the people you hire!!

It all comes down to the manager and that persons direct manager!! They are responsible for employees doing their jobs!!! Not taking advantage of people!!! And not to mention committing FRUAD!!! *** poor management!!! Again!! *** poor management!!! The more I try not to think about the vial act that was done to me the more I think about it! I want to know what will be done about this situation and not just that its being handled I dont want a bot emailing me!!!

Stephanie Trim!!!

View full review
Loss:
$300
Cons:
  • Fraud

Preferred solution: I would like the rep fired that handled my transaction!!! And committed fraud on my account by adding a second line without my permission or consent

User's recommendation: Do not deal with PINKA

Connie R Crc

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Verified Reviewer

Unsatisfied with customer service

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Verizon - Unsatisfied with customer service
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Verizon - Unsatisfied with customer service - Image 3
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I have been trying to resolve an error in billing for four months now. I had a defective phone and my Verizon store said I was covered and could get a replacement.

I agreed to the fact that they would bill me for the replacement and it would be taken off my bill when they received my phone. I have the receipt of when I shipped it back and when Verizon received it. My husband pays the bills and did not notice that we were still paying for a new phone still. I called customer service and was told by the first representative that they did see it was returned and issued me a credit for how long I should not of been charged.

According to the second rep I talked to said that the contract was not removed because the first one did not include the reason for the credit and waited again. Then I was told by a supposed supervisor that my emails I received should not of said will be resolved in 24 to 48 hours. So so far everyone agrees to the mistake. Today I called and this rep said that he couldnt cancel the contract because I still need to pay for the phone I am now using.

I have my receipts the tracking number on my receipt the date it was received by Verizon and copies of the emails from the service reps. I will include the pictures of those.

View full review
Pros:
  • Good phone coverage
Cons:
  • Lousy customer service

Preferred solution: I would like the contract canceled and credit for the months paid in since I started

User's recommendation: Phone service good customer service sucks

David A Amy

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Verified Buyer
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Verified Reviewer

Violation of agreement

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Verizon - Violation of agreement
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I have always payed my bill on time for years. I have hit a terrible spot in life and I called verizon and asked them if I could pay my bill on the 15th instead of the 12th.

They agreed but i had to enter an agreement that i would pay on the 15th. The agreement was entered and I have documentation. Verizon still pulled the money from my account on the 12th which caused major problems in my bank account and even maxed out an open ended loan which is now accruing interest. I had to borrow money to fix the problem Verizon caused.

I asked them to correct it and they said they would issue a refund. I never received it and called them back and I asked for a supervisor and IAN was very rude and told me there is nothing they can do. I asked for his supervisor and he said he would not do that. He even refused to tell me the supervisors name.

I want the money they cost me and IAN needs terminated. They broke the agreement and they say IM responsible!!! I have stood by verizon and have always been happy with them until this experience.

I filed an complaint and also am pursuing legal council. Absolutely disgusting and disappointed with the way they have done me!!!

View full review
Loss:
$600

Preferred solution: This has cost me financially and emotionally and i want my phones paid off and the 600 dollars I had to borrow to cover the loss in my account.

Travis B Qfp

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Verified Reviewer

Customer Service

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Original review Jan 17, 2024

I should say lack of customer service. All I was trying to do is pre-order the s24 Ultra but for whatever reason the Verizon site refused to cooperate with the Samsung site forcing me to reset my pw three times.

I tried contacting Verizon online and on the phone with absolutely no help. The only answers I received are AI or ignoring my concern completely. Unfortunately, the Verizon app doesn't allow you to take screen shots so I do not have those I do have over 60 other screen shots of my final conversation with them before they cut me off. Sorry if there are duplicates or out of order I was very frustrated at the time.

I ended up getting the unlocked version from Samsung so at least I will have options.

Oh and I am sure Verizon will stalk me for what I owe on the S23 Ultra I have through them. I cant believe they do not have a trade in program.

View full review
Loss:
$800
Pros:
  • Never had a problem until i needed help
Cons:
  • Customer service
  • Poor customer service
  • Poor communication

Preferred solution: Apology

User's recommendation: Service is meh for what they advertise and this insanity is just out of control. Look elsewhere.

David G Xsd

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Verified Reviewer
| map-marker New York, New York

Verizon’s Deceptive Practices and Dreadful Customer Service If you are considering using VERIZON mobile service, please be aware of my experience and think twice about it. Since, I switched to Veriz

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Verizons Deceptive Practices and Dreadful Customer Service

If you are considering using VERIZON mobile service, please be aware of my experience and think twice about it. Since, I switched to Verizon, three months ago, I have experienced multiple rate increases, mishandling of credits and promotions, and abysmal customer service.

Here is my experience:

In mid-June 2023, my family and I decided to switch from T-Mobile to Verizon. We were promised a rate of $185 monthly for five phone, that we could trade in our 5 T-Mobile phones for 5 Verizon phones (4 Samsung Galaxy S23 Pluses and 1 iPhone 14) and receive credit for the phones and $200 for each in Verizon rewards and receive two free Samsung Galaxy watches and activate two lines for $5 each. I also paid $2600 to cancel my Tmobile plan.

Prior to switching, two agents assured us that the monthly rate for all the lines transferred would be about $185 a month. A third agent I talked to when I received a higher bill, even gave me slightly a lower monthly amount, around $182, and assured me he would fix the billing error.

Transferring the phone numbers took several trips to a Verizon store and calls to customer service because of the poor instructions received to transfer the numbers.

But it seemed like we had finally made the transfer.

After I received and activated the new phones, in mid/late June 2023, following Verizons instructions, I shipped our 5 old T-Mobile phones within the box the company provided, with the UPS label it received, attached to the box. All of the five phones had been shipped together and Verizon received the box with them. Nevertheless, weeks later, Verizon informed me that one phone was missing and it refused to credit me for the phone. I do not have the phone in my possession.

I shipped with the other four phones Verizon acknowledges the receipt. If, in fact, one phone was missing, it was not my responsibility, but either Verizon's who received the phones or UPS's who delivered them. Since Verizon hired UPS, and I just dropped the box at UPS in Westchester County, NY, there is no way I can investigate the matter or be responsible for its disappearance. Several agents I contacted stated that the phone was likely lost in their warehouse.

One of them, who identified himself as Michael, after a two-hour call, assured me that he located the tracking number, confirmed that Verizon received all the five phones. However, he said, one of them had a description of having a 128 GB memory and the actual memory was 256 GB. Because of this discrepancy in information, the receipt of the phone was not processed. Michael promised to escalate the matter with detailed information about what had happened and said it would be resolved within three business days.

Like similar promises I received to that the matter would be resolved, it never was. I also filed a complaint before Verizon Executive Relations. The complaint received the number CASE 297781 and was assigned to Executive Relations Marshall. I have countless times called and emailed Marshall.

He never takes or returns my calls or replies to my emails.

Meanwhile, as aforementioned, I was promised a monthly rate around $185 for all lines to switch to Verizon. The first bill I received was $497.88. The second totaled $245.69. The third bill was $317.54.

Verizon App currently informs me that my new monthly bill would be $247,27. Out of nowhere, Verizon, without my knowledge and permission, has changed my plan to one that does not include promotional credits and is about 60% higher than the $185 rate I was told by three agents.

I have spent close to 40 hours, talking to numerous Verizon agents, as well as with two supervisors, Tyler (who hung up on me) and Lis, trying to adjust the bill to what I was told it would be. Despite Verizon's multiple promises to correct the issue, it never did. It actually keeps changing and increasing my bills, every month.

The two last agents I talked to, Rodrigo (on 09/08/23) and Joyce (on 09/09/23), said they could not tell me what my monthly rate is. Lis, Joyces supervisor, (on 09/09/73) said that she could see in the records of my calls that I was promised a rate of $185. However, Lis said she couldnt honor that rate. In addition, she could not inform me what my monthly rate actually is.

Whatever estimate she would provide me, she said, it would be a rough one, and it could be different than what we would actually be charged.

Now, I would like to cancel Verizon's service due to its deceptive business practices, negligent handling of my property, and its continued disregard for me as a customer. For this, Verizon has stated it will charge me $5466 to cancel (no guarantee, it could be less or more). This is outrageous and wrong.

Changing my mobile services to Verizon was one of the biggest mistakes I have done and one of the most dreadful experiences I have had.

It is a deceitful company, that does not honor its word, misinform the customers, and provide an abysmal customer service. Verizon is a greedy $138 billion business, with a CEO Hans Vestberg who reportedly is paid nearly $20 millio a year, who needs to deceive customers and make a few extra bucks from retired teachers who live on budget, like me.

View full review
Loss:
$7000

Preferred solution: Full refund

User's recommendation: Do not believe in any Verizon's sales promotions. The company adopt deceptive sales practices and customer service sucks!

Resolved
Katy J Achor

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Verified Reviewer
| map-marker Eureka Springs, Arkansas

Resolved: Promised refunds that haven't happened

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Verizon - Promised refunds that haven't happened
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Verizon - Promised refunds that haven't happened - Image 3
Updated by user Nov 28, 2023

Company fixed the issue and I have been provided with apology. Contacted Executive's and they resolved my bill.finally!

Original review Oct 12, 2023
I started a service with this company back in July. When they had the free iphone 14 pro free to new customer deal going on.

I was blinded by the idea of this cool new phone that I ignored the huge bill I was signing up for. After realizing that this would be way too big of a bill for me I called and canceled my contract with them the very next day. The phone that had been shipped to me and was still in trans to my house was rerouted back to your warehouse. I never touched it.

I never received it. Your warehouse has it. I also never had service thru you.

I have spent several hours and many frustrated moments trying to get this resolved and yet I'm currently on the other line with Verizon right now and they are opening another investigation for me. Lol another ***
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Loss:
$61
Pros:
  • Good coverage
Cons:
  • Cheap customer service
  • Expensive as heck
  • Sneaky billing practice

Preferred solution: Full refund

User's recommendation: Trying to get Verizon to loosen up on any money they get their hands on is almost impossible and is an extremely groose look. Damn Verizon it's not right to keep my money and if you'd listen to what I'm telling you yould see clearly that I'm correct in expecting my money on this one.

Resolved
Tomoko K Nqb

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Verified Reviewer
| map-marker Edison, New Jersey

Resolved: Worst experience

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Updated by user Mar 11, 2024

Company fixed the issue and I have been provided with apology. Verizon offered $35 activation fee removal. We request more compensation but Verizon customer service person got mad and she compared to AT &T, they had connection issue several hours recently but they only compensate $5 for each customer, she insisted that is enough.

Original review Mar 04, 2024
we have 5 lines, when we activated verizon wireless, it was worst experience ever. verizon mixed up our phone numbers, in the result, 2 of our 5 ones could not use 1 week.

When we activated last 1 line, Verizon switch the phone number to different one. We spend hours and hours to correct those mistake and made our phones work. It's just activation!!! I could not believe the customer service people are so poor of knoridge.

They cause all of that problems. If you are considering Verizon, please don't even think about to switch or use Verizon.

I just switch from AT&T, but I regret. I am already thinking seriously about to switch back.
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Loss:
$200
Pros:
  • Customer service is 7 days a week
Cons:
  • To activate verizon wireless take about more than a week

Preferred solution: Price reduction

User's recommendation: Don't even think about to be a Verizon coustomer

Clay L Ewp

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Verified Buyer
|

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Verified Reviewer
| map-marker Newton-Le-Willows, England

They accused my business of being fraudulent and wouldn't give me a business account

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Verizon - They accused my business of being fraudulent and wouldn't give me a business account
Verizon - They accused my business of being fraudulent and wouldn't give me a business... - Image 2

My sales rep or accounts manager cuz I was trying to open a Enterprise account being that I am an Enterprise They more or less called my business fraudulent because they could not verify my many locations so they held my paperwork and I've left numerous messages with this Jordan whoever and he never had to decency to call me back on any on any front I wouldn't do business with that company now if they fell over dead ever I have 600 employees Nationwide company they're they're fraud department should be thrown out they're retarded and the sales rep he has there that wouldn't even return my call at the common decency he should be fired I would never go back to them I opened a business account a Enterprise account with AT&T right after thatThat's

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Pros:
  • No pros all cons
Cons:
  • All cons

Preferred solution: Apology

User's recommendation: Do not use them the rude and considerate and accusatory

1 comment
Guest

What constitutes calling it more/less fraudulent? I don’t work for Verizon or any similar company, but I could list probably ten documents that would confirm/deny a valid business. Probably take one business day, total time limited only by how long it took you to compile the documents.

A.S.M R

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Verified Reviewer

Pissed off customer service and door man fro Verizon

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I am writing to formally lodge a complaint regarding the misleading and deceptive sales practices employed by one of your representatives who visited my home recently. I am deeply disappointed and frustrated by the way I have been treated by your company, and I feel compelled to bring this matter to your attention.

On late January, a salesperson representing your company came to my door and offered me what was presented as a favor for the salesperson to try out a product for 30 days free of charge, with no obligation to purchase.

Believing that I was doing the salesperson a favor by agreeing to participate in this trial period, I agreed to accept the product under the impression that there would be no cost involved.

However, to my shock and dismay, I received a bill from your company indicating that I had been charged for the product that I was led to believe was provided to me as a free trial. This unauthorized billing has left me feeling misled, deceived, and taken advantage of by your company.

I find it completely unacceptable that your representative would make false promises and take advantage of my trust in this manner. Not only did they fail to uphold the terms of the agreement they presented to me, but they also violated my rights as a consumer by billing me for a product that I never intended to purchase.

I demand an immediate explanation for this egregious breach of trust and an immediate refund of any charges that have been billed to me without my consent. Additionally, I expect your company to take swift and decisive action to ensure that such deceptive sales practices are not repeated in the future.

I am deeply disappointed by the lack of integrity and professionalism demonstrated by your company in this matter, and I expect a prompt and satisfactory resolution to this issue.

I also called the customer care. And they didn't give me satisfying answers and they were also rude.

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Loss:
$150

Preferred solution: Full refund

User's recommendation: NEVER LISTEN to THE DOOR-to-DOOR SALESPERSON

Cynthia S Unk
map-marker Manila, Arkansas

Returning 20 year customer using Total by Verizon (well paid for it anyway!)

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Returning 20 year customer using Total by Verizon (well paid for it anyway!)
Returning 20 year customer using Total by Verizon (well paid for it anyway!) - Image 2
Returning 20 year customer using Total by Verizon (well paid for it anyway!) - Image 3

Ok so long story short about 4 . months ago my Verizon phone got stolen and when I went to Walmart to buy a replacement phone, they were sold out and only had straight talk.So I reluctantly purchased a ST phone n refill card and have used their service for the last 3 months.

Fast forward to 3 weeks ago and I dropped my phone in water and it FRIED IT! So I finally got the Money to purchase another phone and yes! Walmart had Total by Verizon! So I bought a new Moto G Play and a $50 unlimited refill card.

Activated it no problems. Made 2 calls. My mom and a few hours later I called the customer service and requested they transfer my Straight Talk phone number over to the new phone and plan so I could regain access to all of my Google files (important stuff can't get back without the number) so the lady I spoke said no problems and explained that we might get disconnected but give it 15-20 mins power off and then power on and make a test call. I did exactly what she said and we'll maybe you guessed it.

Not only did I not get my old number transferred over, they disconnected my new total by Verizon account and so far I've called about 83times in the last 4 days and either they listen,say they understand and they need to transfer me,then transfer (HANG UP ON ME!!) So then I got to do the whole automated *** ALL OVER AGAIN...or they tell me that the phone isn't compatible or the sim card in invalid or get this that I now need to PURCHASE ANOTHER REFILL CARD because the one I purchased on 12/1/2023 has already been redeemed!!! So far STILL NO WORKING PHONE!!! STILL NO CALL BACKS AS I HAVE REQUESTED AND STILL NOTHING BUT NON ENGLISH SPEAKING FOREIGN PEOPLE WHO REALLY DON'T CARE IF I HAVE A PHONE OR NOT AND IF I WAS VERIZON I'D EITHER RETRAIN ALL OF THEM OR TAKE MY NAME OFF THE ASSOCIATION OF ANYTHING TO DO WITH THE JOKE FOR CUSTOMER SERVICE REPS THAT ARE WORKING THERE!!! I NEED MY DAMN PHONE AND MY AIRTIME I PURCHASED AND THE ACCOUNT I SET UP ON FRIDAY.

I SHOULDN'T HAVE TO RE PURCHASE ANYTHING BECAUSE THEY DIDNT DO THEIR JOBS!! I ASKED TO TRANSFER MY NUMBER NOT DEACTIVATE MY ACCOUNT AND RIP ME OFF AND BASICALLY F-NG ME WITH A DRY CACTUS ONCE I CALL , EXPLAIN EVERYTHING 1,000TIMES OVER JSUT GO BE "TRANSFERRED ", CALLED A LIAR AND WELL TREATED LIKE WELL A CUSTOMER THAT DOESN'T MATTER.

View full review
Loss:
$170
Pros:
  • Verizon is great
Cons:
  • Total by verizon sucks

Preferred solution: My phone working, credit for the hastle and an apology and a JOB in customer service at TOTAL BY VERIZON...for them to properly train any and all new techs to ACTUALLY SUPPORT THE CUSTOMERS AND HELP THEM!!

User's recommendation: DO NOT BUY TOTAL BY. VERIZON!!!!!

Catina Nro

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Verified Reviewer
| map-marker Washington, District Of Columbia

Just so you know

Verizon - Just so you know
It was about paying my bill, which I didn't know was late because I would have to know there was an email about a late notice, in order to look for the email, also 'accessibility' is spelled wrong on your website, you are spelling it 'accesibility' , it's missing an 's', and I don't appreciate your PissedConsumer reference, I think it's unprofessional. Thanks for taking me off of paperless. The media below shows the misspelling of accessibility. Why do I have to agree to some 'PissedConsumer' terms of service, when I'm not one?
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Abigal Axz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Moultrie, Georgia

I need puk code to unlock my sim

Verizon - I need puk code to unlock my sim
Verizon - I need puk code to unlock my sim - Image 2
My phone was taken hostage and I can't get it back. All right whatWhat are your recommendation help is always needed what what are you around in here
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User's recommendation: This is a great world.

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