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Verizon didn't turn off my phone and continued to bill me

On 2/15/08 I called Verizon to discontinue service for my cell phone at the end of February. I made it very clear that I was moving overseas and no longer needed a cell phone. I pay month to month, and the cancellation at the end of February took me to the end of the billing period. Today, March 7, I saw a charge on my Visa for March from Verizon. When I called today they said my Feb. phone call was listed as an "inquiry to discontinue" and since I used the phone today to check if it was still active, they were not going to refund for March. This means I have to eat $50.00. I am really p@@@ed!!
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1 comment
Anonymous
#7972

hahahahahaha

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#114875 Review #114875 is a subjective opinion of poster.

Verizon didnt make our phone number unpublished

Had our home phone number changed and asked it to be unpublished byVerizon our lovely phone service company. Called back after the new number took effect and VERIZON did not make it unpublished due to their system error-asked that they make the fix it and make it unpublished- sure they said, 1 week later and it still wasnt completed. Asked that a manager call me to see if they could fix it and I am still waiting for that to happen. A manager cant even call to fix the issue.By the way, the phone number still is not unpublished.
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Review
#114749 Review #114749 is a subjective opinion of poster.

Verizon in Thorofare, New Jersey - Mad As Heck!!

I became a telephone and Internet customer in 2004 when I moved to New Jersey. I ceased being a customer in July 2007 after having repeated problems with Verizon's hi-speed Internet service. I grew weary of having continued interrupted service and having to reset my router every time I lost service. The last straw was when I asked them to downgrade my phone service and they turned off my modem, causing me to once again have to reset the router. In July, I cancelled my phone service, but apparently they didn't cancel my Internet service. As a result, I kept receiving monthly bills. After repeatedly writing to them by e-mail and including letters with invoices, I was totally ignored. No one at the company ever responded to ANY of my inquiries. I just spoke to a collection agency representative who asked for $149.06 “or it would go on my credit report.” He told me that I was sent a package by UPS in January requesting that I return the modem I was given for connecting to the Internet. I NEVER received any package from them – by UPS, or by mail for that matter. I was more than willing to get rid of the modem since I switched over to Comcast and no longer need it. After how I was treated for three years, they had the incredible nerve to ask for money that they don’t deserve. I was always an impeccable customer, paying on time and in full, but will NEVER, EVER be a customer again. Hopefully, this will save others from having to go through what I’ve gone through.
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Review
#114634 Review #114634 is a subjective opinion of poster.
Loss
$149
Following is a chat from my conversation with Verizon.... that shows that sales / customer service people have no idea of what they are selling.... Online sales person was quoting the price of $59.99 for the $15.99 Blackberry Broadband access service and when I called...
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6 comments
Anonymous
#207940

:grin

lmao

look he can't even spell Verizon...

"Online sales person was quoting the price of $59.99 for the $15.99 Blackberry Broadband access service and when I called Verison they were able to add requested services for $15."

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Review
#114189 Review #114189 is a subjective opinion of poster.
I am cancelling my service with Verizon I moved to a new place and simply needed to install my high speed internet. I received a date and time for installation. The morning of the installation i received an automated voice mail stating the service date would have to...
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3 comments
Anonymous
#29701

I just recently ordered Verizon DSL and immediately lost phone service. A verizon technician came and mentioned that the DSL people tweak the phone configuration and does not care if it leaves the phone line not working.

After my phone was fixed I realized that not only was the high speed internet not working at the date that Verizon said it would start, but also I have terrible static on my phone that their tech support could not fix!!!??? Then I asked them to send a technician to my house and they said that I need to speak with the billing department even though I was already speaking with tech support for over 40 minutes. Then I called the billing department and was told that it would cost me $49.99 to have a technician come to my house and fix the problem.

They cause problems and I have to pay for them??? What kind of scam are these sob's running?

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#114181 Review #114181 is a subjective opinion of poster.
Loss
$100

Verizon Wireless

My phone just flat out erased everything I had on it. Contacts, pictures everything! I called customer service took it to a store, took it to another store to do system scan and nothing. Long story short had to pay for another phone or if i wanted to send it in it for replacement it cost 50$. At the time bought the cellphone was over 200$, why should i have to pay if it just breaks on its own? So we did the upgrade and THAT comes with another TWO year contract. My mom has been pending on whether or not to disconnect her phone and now she can't for two years because they can't transfer her upgrade to my number. I hate those contracts They just want to keep you in. Then if you want out you still have to pay. Thats just bull
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1 comment
Anonymous
#5685

Blah Blah,

Have you considered backing your contacts up to a computer/hand written phonebook, or a memory card to store pictures and videos? Being able to transfer those items from phone to phone at a Verizon store is a privelage, not a right.

It is something VZW offers to save you time and aggrevation and usually comes with a price. A cellular device is a small electronic piece of equipment and can 'screw up' unannounced. You sound like you may be young, and may be irresponsible with your device. Say you get a virus on your computer and it deletes your entire hardrive, would you call your internet provider and complain that it was their fault?

Absolutely not. Consider other options before defaulting to blaming and pointing fingers.

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#114165 Review #114165 is a subjective opinion of poster.

Verizon DSL internet service - the most horrible service

This is kind of an old story, but I am still so mad at Verizon that I will never use anything Verizon-related ever again. I signed up for a Verizon internet service a couple of years ago. Internet service would work for a few hours and then stop working for a few hours. When I would call customer service - after being on hold for hours they would promise to send a tech to my house. I would take a day off from work (my personal vacation time), but the tech would never show up. Of course nobody would call to tell me nobody was coming. Then I would call customer service again and wait on hold for hours until they would promise to send a tech. Who would not show up again. They have missed three appointments in the row, and I've lost half of my vacation time sitting at home waiting for Verizon people to not show up. After that I decided to cancel my service, but unfortunately I waited too long - after being enrolled for a month I had to keep my service for a year, or pay a fee to end my contract. I tried to argue with them that my internet service was non-existant, and their techs kept missing appointments and I've lost so much of my vacation time because of them, but they didn't care. They just sent my bill to a collection agency. I paid it in full since I didn't want to ruin my credit over $90. But oh Verizon - I hope sooo much ya'll go out of business real soon
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Review
#114096 Review #114096 is a subjective opinion of poster.
So you are thinking of Verizon Fios for your home? Think again. Here is what happened to me. On January 16th I ordered the Fios "bundle" from Verizon, using their 1-800-get-fios number. I go through about five levels of voice prompts, no people, only to get a...
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21 comments
BeyondAggrivated
#539623

I have never in my life dealt with a company that had worse customer service than that of Verizon. About a year ago, I had seen an advertisement for Home phone, internet, and cable service (TV through DIRECTV) bundle that was quite a bit less than my local cable company. I called and placed an order. I was told that they would send me all the equipment and I would have a technician arrive at my house to install my services. I only received half the equipment, and then the wrong equipment, and ultimately it took almost three weeks to get the phone and internet installed. DIRECTV came out to do their part of the instillation and immediately after his arrival, I was notified that Verizon placed the order incorrectly and they did not have an order for the HD dish that I requested. They had an order for an HD reciever and a standard dish, which doesn't even make sense. I called Verizon to have the order fixed and was notified there would be a substantial deposit to receive the HD dish (that I had already ordered.) After FIVE hours of going back and forth with their customer service department DIRECTV had me cancel the entire order and redo it on their end. I was told I could re-bundle the services once everything was installed. It took over three months of calling Verizon to get my bill straightened out, but I finally had my phone, internet and cable bill for the price that was quoted to me. I was offered little compensation for all of my aggravation, but I was just happy that I was able to lower my household bills , and I let it go.

Fast forward to a few weeks ago... My husband and I decided to relocate about twenty minutes away from where we used to live. I called Verizon and DIRECTV to get my services transferred a few days before we were scheduled to move. DIRECTV was at my house the day we moved in and hooked our TV up with no problems.

When I initially called Verizon to move my service, the gentlemen I spoke with was extremely rude. He could not find my new address in the system and I was told “I know you THINK you are right, but that isn’t your address.” After getting extremely frustrated, I hung up and decided to call back the next day. I spoke with someone who wasn’t as rude, but not very helpful.

I tried to explain that the house I moved into was in a private community and this could be the reason that they were unable to find my address. Our physical address and the mailing address are two different numbers. I gave them both addresses and was told that the engineering department would have to be the one to “build-in” the address into the system and they were already closed for the day, and someone would call me tomorrow. Two days later, when no one called, I called back and was told it can take up to 72 hours to have the address built in and to be patient. It was a Friday, so I was told to call back on Tuesday, which I did. When I called back, I was told that they did not see the order in the system, but they would try to get it fixed. I called back almost once per day over the next almost three weeks (wasting all of my cell phone minutes since I don’t have a house phone, due to the extreme incompetence of their customer service and billing departments and a complete waste of my time) and each person told me something different.

I was told to check with my homeowners association to see if there was any other address on file, which I did, and the homeowners association told me there was no other address that it could be. I was also told that they were able to find my community on their map, but not my house number. I asked if someone could be scheduled to come out to the house so we could get it fixed. I was told that they would, and that someone would call me back the next day. Again, after not getting a call back for two days, I called again, and was told there was no order in for a technician to come out. I have spent the last three weeks and HUNDREDS of my cell phone minutes calling back and forth to get this straightened out. As of today...I still have NO PHONE and NO INTERNET at my house. I even asked to speak with a manager at Verizon. I was never put through to one because they told me there was nothing they could do; engineering would have to be the ones to fix the issue. I have still not received ONE call back from anyone.

The only type of compensation I have been offered is to adjust my bill for the time frame I have had no service. This doesn’t fix the fundamental problem, that I HAVE NO PHONE AND NO INTERNET. I am also paying for Netflix and Xbox live memberships that we cannot use because we have no internet and I continue to waste my cell phone minutes trying to straighten this out, plus trying to keep in touch with family and friends.

I am ready to completely cancel everything and go back to my local cable company. I would rather not do that, because of the price difference, however, the aggravation level would be much lower. When I told this to Verizon, they did not even care that they would be losing a customer. I understand that I am just one person, but I have worked in the customer service industry for fourteen years and this is NOT how customer service should be.

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#114026 Review #114026 is a subjective opinion of poster.
Verizon has one objective only and that is to sell their products/services. They have no desire to provide even minimal customer service or support once they have you hooked on one of their plans. The following is just a small fraction of the problems one will discover...
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13 comments
Anonymous
#456020

PAY YOUR BILL I have found the best way is to get them in the pocket book. Pay them $1.00, then pay $1.01, then $1.02 etc... this way they will pay excessive transaction fees to the credit card companys, revenge is sweet

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#113793 Review #113793 is a subjective opinion of poster.
On 12/18/07 I contacted Ms. Paers, sales department (410-265-0824) to subscribe the Phone service. She offer me the bundle package of Internet & Phone for only $64.99 monthly for a year. She told me that the modem was going to be a one time fee of $19.99. On...
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3 comments
Anonymous
#13184

I have the same problem with my $99.99 bundle pkg. I have overcharged my credit card was used without my permission.

The PA Consumer Protection Bureau won't help and the local consumer help from the news station are rude and he said "well I didn't get you into this situation" since when is expecting when you order a service from a huge co. Verizon and them lying and overcharging you, your fault? Did we know they were going to rip us off? NO!

Did we expect the groups who are supposed help consumers to not care? NO! But that is what is happening. I was told by the news guy that I must be the only one this is happening to because he hasn't seen anything about it.

Duh! because no one will put it on TV.

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Review
#113430 Review #113430 is a subjective opinion of poster.
Loss
$298