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Verizon in White Plains, New York - DSL review...

My DSL order was supposed to be ready on the 19th of December. I had all my connections right, still wouldn't work . I called the tech support to help them fix the issue. It just took me 5 hrs of calling and waiting before I got to some one on the phone! And they could not establish the connection with my dry loop either. After days of struggles and hours being on the phone, my internet still did not work. They just make you wait on the phone for hours and I just wonder whats the average call handling time is? 30 mins for a single call? Because the automated voice says, "you have to wait 30 mins for some one to answer your call " Excellent Verizon. You are number one in Customer Service! From Dec 19th to Jan 8th nothing happened. I was still without an Internet connection. Just paying a lot of money for nothing! 111$ is a lot... Well ordering was not simple either, had to wait long enough on the phone for that too! And VZ.com, isn't helpful at all. After no Internet connection for about 3 weeks, I finally decided to disconnect the DSL connection that I got, I was on hold for another hour, finally some one shows up, who could not pull my records, finally when she did, she told me she had to transfer me to the Cancellation department that took an other 2 hours! That's just to transfer the call! Finally I did cancel my account after hours of waiting on the phone and talking to your agents! What do you people really think! We are job less and our only job is to be on the phone waiting endlessly for a Verizon agent to descend from the heaven to pick up the phone! Now i have to wait endlessly for Verizon to refund my money! I don't know how many more phone calls and hours its going to take for Me to get my money back! And also think of giving all your poor customers some DISCOMFORT ALLOWANCE for wasting their time, energy and money trying to contact Verizon for HELP! Your service sucks!!!!! Wake up! Fix your system!
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Author
Location
White Plains, New York
Loss
$111
Review #110531 is a subjective opinion of poster.
2 comments
We moved into our new residence on Nov 15th. I called Verizon to set up vios cable, internet and home phone service. I was told it would be exactly 7 days until someone could come out and I would have to be home between the hours of 8 am and 5 pm that Monday of my...
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Anonymous
#84974

FCC, FTC, are a joke, all they do is send a confirmation of complaint receipt and tell the company not to do it again....then they do it again. Verizon does anything they plea...

Author
Location
Fairfax, Virginia
Review #110528 is a subjective opinion of poster.
3 comments
I got a phone with Verizon in Dec 2006. Right away I was unable too use my phone in my house. I had ATT before and it worked fine,but,no signal through Verizon.I switched phones 3 times and still didn't work. Then,they said I couldn't turn off my phone because...
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Anonymous
#60276

how is being an INVESTIGATOR going to do anything? You need an ATTORNEY.

Author
Location
Reston, Virginia
Review #109760 is a subjective opinion of poster.
0 comments

Verizon in Lansing, Michigan - I DONT UNDER STAND WHY THIS CALLS IS ON MY BILLS

i dont rembered any forwarded ild teleservices clearinghouse enhanced voice mail with me this is not the first time this has been on my bill this has been a few times and i can not understand who or what this is about but i am still paying when my phone bills come in i have not enhanced any voice mail with them so please explan it to me thanks.PLEASE DONT PUT THIS ON MY BILL NOMORE.FORWARDED BY ILD TELESERVICES THE CLEARINGHOUSE AGENT ENHANCED VOICE MAIL I DO NOT REMENBER GETTING NO VOICE MAIL FROM THEILD TELESERVICES CLEARINGHOUSE BILLING ON BEHALF OF ENHANCED VOICEMAIL
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Author
Location
Lansing, Michigan
Loss
$14
Review #109747 is a subjective opinion of poster.
1 comment
I requested a phone service from Verizon through online on November 29, 2007 before I move to my new home address. There was an offer for Verizon freedom essential plus verizon high internet service, which I signed off. After this order, I called up Verizon customer...
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Anonymous
#34210

unless you are a hacker, you to track down an ip adress through the isp (internet service provider) ie. comcast, verizon

Author
Location
State College, Pennsylvania
Review #109301 is a subjective opinion of poster.
2 comments
How do these people get away with unauthorized billing to my phone? I never ordered or used this service and I refuse to pay for it. Verizon should be responsible for this and they should pay, alowing a company to bill my phone without my consent should be against the...
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Anonymous
#50629

First of all, charges coming from another company and being billed to your cellphone account is more than likely a premium text message. THIS IS NOT VERIZON\'S FAULT!!! Veri...

Author
Location
Walnutport, Pennsylvania
Review #108877 is a subjective opinion of poster.
0 comments

Drugs and Corruption at a Verizon Store being ignored

It has been brought up to my attention that a major Verizon store located in Winter Haven, Florida has been ignored while some employee's utilize their chain of command trying to obtain some kind of justice regarding ilegalities taking place at there work center. I am a consumer and I feel that with the so many malpractices being conducted at this particular store, someone should take these matters seriously. Especially in our days with so much crime and curruption taking place starting with there manager. Some employees come and go as they please and yell out as if they own the firm and much more things observed daily. I respectfully request for someone of higher authority to look into these matters.
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Author
Location
Tampa, Florida
Review #108724 is a subjective opinion of poster.
0 comments

Verizon in Reston, Virginia - Cannot get through on phone lines

My name is Sandra Neeley. My contact # is 708 646-9286. I settled with Allied Interstate Collection Agency for a telephone bill that I had with Verizon Wireless. I have called over and over. Theresa said she would send me a settlement letter. I have not received such letter, but they are taking the money from my checking account every month. I would like to receive the letter to show that I am making the payments, because the payments are not showing on my credit report and potential creditors are not able to verify that the payments are being made. They cannot get answers to the phone number 800 554-8786 either.
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Author
Location
Reston, Virginia
Review #108701 is a subjective opinion of poster.
2 comments
This is a copy of the text I sent as a complaint letter first to State of California, Department of Consumer Affairs (DCA), then 2nd to the California Public Utilities Commission (CPUC) Public Advisor's Office 505 Van Ness Avenue, Room 2003 San Francisco, CA...
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Anonymous
#378187

Wow, this must be continual process. This is 2011 and I noticed that the other complaints are from 2009 and 2010. I just noticed unauthorized ESBI on my phone account as wel...

Author
Review #105339 is a subjective opinion of poster.
0 comments

Verizon customer unfriendly company

When my mom passed away, I tried to turn off her cell which was on my family account. They refused, saying it did not matter if she was dead, they still would not do it, and I had to pay to the end of the contract. I thought this was unbelievable. Finally at the end of the contract I went to T-Mobile. They would not have let me go if I did not pay in full. Then they sent me a "follow up bill" which I disputed. They hounded me until a collector called - I tried to pay directly to Verizon...they refused; I paid the collector. Now they have a "charge off", ruining my credit, even though I paid in full! They refuse to budge, and remove it. Never, never use Verizon!
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Author
Review #105314 is a subjective opinion of poster.