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2 comments

Verizon DSL Billing Incompetence

I canceled my verizon services in May which included phone and DSL. I canceled not because of service but because of the customer relations people. Everytime you call you get a different answer and a different *** attitude. I paid my "final" bill. I had to cancel with two different departments, yet I just received a bill from them stating I have been shut off from service since I haven't paid my bill. I even overpaid and they refunded some money. Why can't Verizon DSL Billing department get it right. I have called in total 11 times to cancel and complain and 11 times I was told it was finally cancelled and all bills would be credited. No one knows what they are doing over there. How can i make them hear me. Just cancel my service for good and stop billing me for something i don't get!!!!
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Author
Location
Philadelphia, Pennsylvania
Review #133678 is a subjective opinion of poster.
1 comment

Verizon customer service :ignorant, rude, condescending

I have had Verizon land-line service for at least 10 years at the same address. I have always payed my bill in full and on time. I recently moved and transferred service to my new address. I payed my June bill (pays for service May 10 - June 11) on June 4Th. I then disconnected service at that address on June 11Th and started new service on the same date at my new address. Since I did this all on my actual billing date I assumed the transition would be seamless. Instead I received a bill a couple of weeks later showing what I owed for my July service and a past due amount from June. I immediately called and was told that my June payment was not received. Since I pay electronically I had my bank verify the payment with them. When my August bill arrived the past due amount was showing again. I called again and was told that I needed to fax proof of payment to them. I called my bank who told me that this was not the correct course of action and they did a 3-way call with Verizon. Verizon then confirmed that they had received my payment but for some reason the payment had not carried over onto my new account. They then transferred me to another person who said that there appeared to be a problem with my account and that I should have actually received a credit and that someone would look into it and get back to me. She then tranferred me to another department who took down all the details and promised to investigate and get back to me . I spent about an hour on the phone with them but was fine with it since I figured it would straighten everything out. Well, a few days ago I get a message to call verizon. Since they are only open until 6pm I call them back from work. After 10 minutes of going through their automated system I get a person who looks up my account and says you still owe the money. But she can't tell me why. I tell her that I paid all of my bills in full so it is impossible that I owe this money. She tells me it is for a past bill, I ask her which one but she can't tell me. I then start telling her that my bank has verified this payment and start to tell her the history but then she cuts me off and tells me that they received the payment I am talking about but that I owe the money from somewhere else but she can't tell me where. She then transfers me to their "customer service" department to start all over again. I am now sent to this man who has an attitude from the very beginning. He tells me that I owe them the money from a previous bill. Which bill I ask. He can't tell me. I say that I received June's bill and that I paid it in full. He tells me that wouldn't have been June's bill that you pay a month in advance. Ok I say, well then if that's the case, the bill I paid in June was for July and since I disconnected service on June 11 I am owed a refund. He tells me I got a refund. I tell him that I didn't since I was charged not only for July's bill but a past due amount on that bill. He says that I must owe for May then. I tell him I paid my May bill in full. He apparently can't look it up though so then he asks if I have my bill in front of me. I tell him no that I got a message to call them , that I am calling from work and the bill is at home. He then begins chastising me for not having my bill in hand when I called and tells me in a very condescending manner that when I have the bill in front of me to call back and he'll be happy to walk me through it since I seem to have such a hard time understanding my bill. At that point (30 mins later) I gave up and got off the phone with him. I came home, looked at all my payments and my bills and there is no credit and no explanation of this past due amount but every bill I received in the past 6 months was paid in full. In a last ditch effort to figure this out, I went online and looked up the bills for my old number. From what I can see they are billing me for June 11-July 10 (even though I ended service on June 11) and are carrying that " past due" amount onto my new bills which have also all been paid in full. I am going to make one more attempt to call them and explain this to them, but if no one can give me a clear and logical explanation then I am done. It will be a cold day in *** before they ever get that money from me.
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Author
Location
Philadelphia, Pennsylvania
Review #133550 is a subjective opinion of poster.
0 comments

Look Out For Verizon Ripoffs

After 4 years my cell phone vanished. I had taken out insurance. Verizon told me there was no insurance. It had been removed when I asked for internet service removal. The *** there offered me $50 discount on a new 2 year contract. I went with Metro PCS, no contracts or deposits, and canceled with Verizon. They told me I have to pay for a whole month more, even tho I was one week into the new month. That's okay.... I will let everyone know they rip you off for the rest of my life. Hope it was worth that extra 80 bucks they stole from me.
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Author
Location
Las Vegas, Nevada
Review #133498 is a subjective opinion of poster.
0 comments

Verizon charge of 12.95. Not part of my contract.

My last two Verizon bills had a charge of 12.95 added to it. It said coast to coast voice mail. I don't use that sevice. I will file a complaint with the FCC if it is not taken off of my bill. Anything to screw the consumer. I am tired of it. I try and be frugal and there is always some co. or someone up to no good. I have automatic billing and I am sure I will be going through the meat grinder the next couple of weeks. I will cancel verizon next year regardless of the outcome. In fact I don't need a cell phone.
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Author
Location
Reston, Virginia
Review #133420 is a subjective opinion of poster.
0 comments

Verizon Fios

Verizon fios has been sending me bills for a service I do not have. I am billed each month for TV, Internet and phone. They attempted to install the system in my home 3 months ago and were unable to get it to work. They took their boxes and modem and cancelled the service three days after the attempted install. I never signed the work order because they never finished the installation. Now I continue to get billed for services never provided. No one at Verizon will cancel the service. I have called numerous times to no avail. I am being held hostage by these corporate bullies. I have resorted to begging and still have not gotten anywhere. Tax paying US citizens should not be treated in this fashion. This is criminal. Any one who has called Verizon probably knows what I am talking about. This isn't a free country. We are all dictated and bullied by the verizons of this grand old USA and their isn't any recourse but to hire an attorney which costs major money. That's not American freedom if you can't afford an attorney. That's more like Mafia strong arming, taking advantage of a situation on a major scale. Some one needs to stop these thieves.
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Author
Location
Tampa, Florida
Loss
$300
Review #132657 is a subjective opinion of poster.
1 comment

Verizon in San Diego, California - Virizon- be aware

Be aware when buying new contract, even when getting new phone for free, they charge u tax from full price( bull-i do not think this is legal) Other issue, i changed my plan to more minutes and they did not upgraded right away so i got ripped. They say if i would change by phone, instead Internet, that would be corrected. So what is the difference??? Also they still charging fee for braking cintract, that has been ruled in many other wireless companies as illegal. One day they will have to be as normal as many other wireless companies outside US.
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Author
Location
San Diego, California
Loss
$1000
Review #132459 is a subjective opinion of poster.
0 comments

Verizon in Wixom, Michigan - Take your money and kick you out

Went to Verison store to pay my bill and get a texting problem resolved. I couldn't send text to my wife's phone, but everyone else worked. The customer rep sent a text to me and I replied with no problem, then I showed her that my wife was not receiving any texts from me although I could recieve them from her. They told me I had to call tech support.... of course in order to do so, you shouldn't call for support on the same phone you're having trouble with. Did they call tech support for me or at the minimum, allow me to use a phone to do so? NOPE. They basically kicked me out of their store saying I had to call tech support.... what a bunch of *** I'm so glad I actually took the time to drive there to get the problem solved... not! It's obvious that the stores have NOTHING to do with "customer service" because they're only interested in either collecting your money or selling you something new.
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Author
Location
Wixom, Michigan
Review #132417 is a subjective opinion of poster.
0 comments

Verizon one bill sucks

I signed up for Verizon back in Oct 07 and every month since then I have had errors on all of my parts of the bill. One bill does not mean 1 department.. I am transferred around continuoulsy to get things cleared up not to mention the complete waste of my time. Recently my house phone stopped working and I had to use my cell phone to get them to come out to fix it.. went over in minutes when i told them why I went over I was told I should have used a payphone! i dropped them for all services and refuse to pay disconnect fees they can *** me!
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Author
Location
Washington, District Of Columbia
Loss
$850
Review #131185 is a subjective opinion of poster.
3 comments
I just had a horror story dealing with Verizon Wireless. Fortunately (for me, unfortunately for them) I'm an executive/professional with New York State--which has contracts to do business with Verizon. First thing tomorrow, I am talking with the Director of...
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Anonymous
#51601

Funny this person has no power to do anything. Is like an employee saying I am going to fire the Company President casue he\'s a ***. If he has issues with his phone he should...

Author
Location
Albany, New York
Review #131014 is a subjective opinion of poster.
0 comments

Verizon

Verizon is a *** company with no customer service savvy. That *** automated system is a joke and you can't get anyone in the usa...just India. What money are they saving using people in India who can't answer your questions. If they weren't breathing I would swear I was talking to a robot. I spent one hour going in circles trying to get a usa customer service person to solve a billing problem, instead I got cut off when the answers were not part of there pre-program responses. Be gone Verizon you stink big time.
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Author
Location
Upland, California
Loss
$25
Review #129908 is a subjective opinion of poster.