christina s Rsg
map-marker Richlands, Virginia

Verizon worse company ever

today is Jan. 18th 2010 and I was support to have my phone back on Dec. 15th 2009. and the dsl turn on on Jan.2. I turn the phone a week before i know i been home so that everything would be in place. on DEC 28th went I got home I seen there was no dial tone got a hold of Verizon and keep being told they would be there to fix the line for a week before any one show up then they change the date on my dsl again to the 6th of Jan. well on Jan 8th someone finally got me a dial tone which only lasted 2 days before guess what no dial tone again in the mean time they change the date again for my dsl giving me a run around as to why it still was on by this time I got a bill for half a month and one month in advance and had even had service and the two day I did you was picking up a radio so bad you couldn't talk on the phone. so I call them again was told to be home on two different they could come on guess no show just got a call saying they come the day after. well the finally show up and was told a part in the box on the side of the house they replace went out again. By 3hours late no dial tone again and still putting up the radio which i was told would no longer happen.still getting a run around on my dsl. was told someone would come Friday no one show just got a machine saying they would be there the next day guess what no one again now its Monday we will see. I was told by one of there tech almost 2 weeks ago that i needed a whole new line to fix these problems and to get my dsl but so far they are getting no where. the bad thing is the only reason I got them was for the dsl service which now the date has been change 4 times. was told that they would give me updates on the dsl which they have not done part of the time the last date they give me was jan. 15th three days ago.when I got a hold of them about the bill where I didn't have working service due to there line and the box on side of the house and was told I would have to pay it and that I would get a credit two to three months from now for a bill i got and didn't even have working service for. The bad thing is in my area they are the only phone company and I know for a fact that I'm not the only person having problems with my service or getting them to get people line working right.
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Tiffany Gbe
map-marker Old Town, Maine

Verzion and their *** poor customer service

I had been with verzion for a little over 6 years, and when I upgraded my phone to a new touch screen I was excited. Well, the phones touch screen stopped working twice...and I told verzion I wanted a different phone, and wanted one that was under $100 as I was fed up with getting the phone replaced with another defectivce one.

The first store tried to sell me a $200 phone, and I when I wanted to close my account, for $130, he sent me to another store, after telling me to call *611 from my cell that did not work. I get to the other store, and the guy is a lot nicer, and gets me into a phone for, as he told me and the others with me, for $50. Low and behold, I get my bill for the month, and it is $258!!! $94 for the cell....$94 in overerages, as they screwed up my cell plan....and $68 for a reg cell bill and some other *** charges!!

I called customer service, as I have never had a reason to complain about my bills, and not only was she rude...but refused to help me in anyway. I have now closed the account and switched cell phone companies, to a company with excellent customer service, T-Mobile. But I have never gotten so much attitude as I have with verzion, they act like they have better things to do then help and listen to their cusomters. They should either hold classes to teach their employees how to treat customers, or rethink the whole cell phone business.

Then I give my friend my old verzion phone, as she is still with them...and they refuse to activate the phone for her because she is on someones account, as an authorized user no less, and the lasy we talked with not only refused, but was rude at the same time. When will verzion realize that us customers are people too and we have feelings and deserve to be treated with some respect.

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5 comments
Guest

I have an env touch and do not have a data plan. It's not required, unless you signed a contract for a phone deal that required a data plan. If that's the case, then it's on you!

Kimberly Y Kjc

Since I had no choice to switch to Verizon its been a total nightmare and thier reps jobs are not to sove problems but to justify the problem so they can bill you its all about them making the big bucks

Guest

Verizon is now charging a $9.99 data package on phones such as the envy 3 and the chocolate touch.(they have not required a data package prior to Jan 18. 2010).

Even if you do not want this package you need to puchase it. Or you will need to get a phone that is not up to date. They are making you pay $240.00(over a two year contract and you can't cancel it)for a service you do not want or use. If you have more than one line thats $960 they get(we have 4 lines).

Its just like if your tv is hd and you only want basic cable you have that right. Verizon is losing a long time customer over this!!!!!

Guest

I worked for T-Mobile, but I'll always enjoy Verizon.

1. Some of cellphone policies in general are dumb. For example, you need to go through 3 of the same phone before you can get a different exchange.

2. Touch screen phones are ***. The biggest complaints at T-Mobile were with touch screen phones.

3. The reps are people too! If you respect them, they will respect you! You throw attitude at them and I hope they do treat you like *** because I've been in their shoes. Reps have bent over backwards for those who are nice to them and can give *** to those who are jerks. And by the way, our supervisors generally support our decisions and will stick with it as much as they can. There is a reason that customer service reps get paid more than minimum wage and that's because we have to deal with some of the biggest *** in existance. But of course, there are just *** reps (not as many as *** customers).

Jon Ack

I had the exact same situation but with T-Mobile. I actually had one of their reps tell me I was a high maintenence customer because all I did was complain.

I have been with Verizon now for 6 years and never had a problem.

I honestly think it's all the luck of the draw on who you get when you ask for help. I do hope they continue to give you good service though, everyone deserves it, no matter who you are with.

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Mike D Fhu
map-marker Philadelphia, Pennsylvania

International phone call overcharges

I made an errordialing a mutual friend in England on Dec.14th,2009. I have been using a long distance service (10-1*-297 or 101-****) to take advantage of the low per.min rates they offer. I had some trouble dialing the number and thought I had dialed correctly. I find out two weeks later that I am being charged $170.00 for 56mins. If the call had been dialed correctly the cost would have been about $25.00 (5 to 8cents per min. instead of the standard $2.89 per min.). When I finally got the bill (two months later!) I was instructed to call Verizon back which I did! Every person at Verizon I talked to said the following "You'll have to pay the charge. There is nothing we can do! Of course they transferred me no less than seven (7) times to be told there was nothing "They" could do or "This is not the right dept.let me transfer you!" All I was asking for was to give me the benefit of an error that we had admitted was made by us and to authorize a charge that is more in line with what I am accustom to paying. If this is the level (nothing) of Customer Service Verizon provides it's customers I will be leaving them as soon as possible. I'm sure I am not the first Verizon customer to have this type of issue. I'm only asking for them to give me a "break!" If this is their idea of customer service I truly feel sympathy for them as a Company. Oh, by the way I was a Supervisor in charge of a transportation website and dealt with many customers over my 35yrs.experience. When they came to me I sometimes could not give them exactly what they desired,but I sure as *** came up with a compromise that worked for them and us.
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Loss:
$145
Smriti Wwm
map-marker Camden, New Jersey

Verizon rips off consumer - there is no escape

erroneously dials international call. I have Verizon phone service and didn't enroll in their International Calling Plan. Someone (Kids or some guest) accidentally made international calls from Verizon phone and I get a bill of $230 ( at rate of $6.77 per minute plus taxes). On calling Verizon Customer Service, they refuse to give any refund and told me "This is the Price I have to Pay for not enrolling in Verizon international Calling Plan" Verizon is there to rip consumer off if you don't enroll in their international calling plan. We need to bring this to the attention of FCC and prevent consumers for getting ripped off. Thanks A consumer who got ripped off
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3 comments
Guest

are you serious.verizon is a ripoff because YOU didnt get a long distance bundle? im sorry key word you didnt.

im glad they didnt credit you its your fault. talk to your kids

Guest

or don't be such a naive *** and realize that your kids made international calls because they were bored. you should be mad at them for racking up the bill.

Guest

Just get an online dial around plan from the All mighty Internet! :zzz :zzz You pay about 5 cents a minute anywhere in the world, sometimes less :eek :eek with no taxes :cry :cry :cry or other fees 8) 8) 8) including access!

;) ;) Stick it to them! :grin :grin

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Anonymous
map-marker Millsboro, Delaware

Verizon Communications, an oxymoron

I have to tell you, I am fed up with Verizon. So much so, that I am an RCH away from cancelling everything I have with the Verizon name, and that is about $1000 per month between my small business, my home phone/internet/and TV, and my wireless account.

In fact, I am so pissed, I am writing a letter to Ivan Seidenberg and Richard Lynch. I was called by a salesperson, that must assume is probably not a verizon employee, but some company called Centrex. Anyway, he sold me on switching to verizon because of some leg work he did and found out I was being charged for 8 lines by CAVALIER TELEPHONE. While I was on the phone with Michael Salvatore, I specifically asked about internet and email accounts and all the features I was currently using and he told me they were all a part of the CustoPAK and my total bill would be much less.

I signed on to Verizon and that is when the *** hit the fan. Verizon's overall business structure sucks. It is virtually impossible to get in touch with someone that can actually help the customer. Today, I called the small business customer support and was transferred 5 times from one area to another and each representative could not assist me.

Finally the fifth transfer went to a voice mail, but then it said the mail box was full and it hung up on me.

Next I tried the email chat, because on the 6th I was able to get some answers after hours of calls and trying to get contact information on your *** websites. When I connected to Jill, surprise, surprise, she could not help me, and was suppose to get an 'agent' on line that could, but after 10 minutes, I just disconnected. Next, I called 888 649-****.

I was able to talk to someone, who transferred me to another someone and then another someone. Finally, this young lady was at least very pleasant and tried to help, but eventually I realized that your business units and so screwed up, that not even does the left hand not know what the right hand is doing, but each of your hands are missing a thumb, index finger, ring finger, and a pinkie; because Verizon is standing there giving both middle fingers to the customer. This very nice young lady was not able to get to the bottom of my verizon problems, but we did figure out that I was lied to by Michael Salvatore. I have a T1 line, and for some reason known only by verizon workers, T1 line users are treated like crap by verizon.

Half of the people and websites I tried to get help from didn't even recognize my account when I gave them my phone number. When I switched over, I was told that I would have 5 lines (I only need and want 4) and I would have all the other benefits I had with cavalier, like 10 email accounts, voicemail, caller id, and internet service for $43.83 per line. This is apparently ***, because I did not get caller id or voicemail and I have to pay an additional $21 per month for that, and now I find out I do not have the ability to set up my email accounts, and I will have to pay for that.

Now that I have written this letter, I am getting more upset just thinking about what your company has put me through.

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Observer L
map-marker Great Falls, Montana

Alltel/Verizon -- Bad policies and harassment

I was a customer of Alltel's for 15 years. The last 5-6 months I was losing cell phone service every Monday and Tuesday. For the first 4 months they would credit my account. Then, the last month they only wanted to credit me $10. My cell phone is used for business and this was bad. I then moved to a new provider 2 months before my contract was up. They are now sending me from credit bureau to credit bureau because of 4 lines of early termination fees. I am disgusted with Alltel/Verizon!! What horrible, injust treatment!
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Loss:
$1200
7 comments
Guest

do not even answer anything from a collection co. thay don't have the power to collect anything.all thay do is buy the right to harass you.

never give them any info. thay will use it,to harass you moore, because it lets them know thay have your att. you will become an open target.

even if you pay them,it will still be listed as a nonpayment on your credit. thay dont have the power to correct your credit only make it bad.

Guest

all the phone co. are trying out new scams every day,only because thay have found out that there is no one to answer to.

the fcc has became a big joke.

thay dont do anything anymore. :sigh

Guest

why becasue im speaking the truth

Guest

tbob3 is a gutless doosh

Guest

pay your bill. you had the choice to cancel when we first took over alltel not are problem you didnt

Guest

Looser :grin

Guest

:eek PS/Continued I have been moved to about 7 collection agencies over the past year. My credit has been tarnished by this.

And, I must say...even if I had a million dollars, I would not give one cent to Verizon.

Each collection agency, I write my letter of dispute explaining the situation. Alltel/Verizon gave me no choice but to switch providers.

Now, the harassment seems to continue.

So wrong!!

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dillibaje
map-marker Pittsburgh, Pennsylvania

Verizon ***: Verizon is a team of liars

This is a sad story in Washington DC, aka the Nation's Capital. The main characters of this story are Verizon (the sucker) and me (the sucked poor consumer). I ordered Verizon's DSL service (no phone line needed) on the first week of January 2010. My order confirmation says the line will be active on January 14th. I got a call that my line is active on that day. But when I tried there was no signal. I called the tech support. They told me to go through bunch of troubleshooting steps with no luck. They told me that they will send a technician the next day to fix that. Since the tech did not show up the whole day, I called back at 6:00 PM when I came home from work and was told that they will come at 8:00 PM. Called at 8:00, they said later and so on.... Till 12:00 PM nobody showed up despite me calling them more than 10 times. Same story the next day and the next until today (21st January at 3:00 PM). They do not say they can not fix it and yet they do not fix it: They are a team of liars! I will never believe Verizon in my life and never use them again. I have wasted about 10 hours of my cell phone minutes and 10 hours of my time calling them. No luck yet for 8 consecutive days of trying. I have now given up with Verizon and called Office of the People's Council in DC. They have said that they will help me, need to call again at 4:00 PM. I absolutely hate verizon, I turn off my TV when there is a Verizon ad. I want rip it apart wherever I see a verizon ad on a wall or their van. roock bottom Frustrated!!!! I Hate Verizon to the Limit!!!
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Anonymous
map-marker Long Beach, California

Verizon DSL Service

This all started in November 2009, I called Verizon to tell them my DSL service was slow. They informed me that I needed a new modem and one was on it's way. Received the new modem, no change, download speeds at 300-400 or nothing and upload 90K or nothing. Here we are in March of 2010, over 35 calls to Tech Support, 5 modems later and still terrible service, they come out, speed is fine, they leave. Thirty minutes after they leave DSL goes down or speed is very slow. Yesterday I realize and call them on this, they are charging me for 1MBPS Download speed DSL Service, yet providing me the slowest speeds they have a plan for. I called them on this while I was complaining about my lousy service. They said "Our mistake, we'll fix that" I said what about all the years I've paid for higher service and not been getting it? They are going to provide me with 7 MBPS Download service for $29.99 per month, they said they would do that, if they can figure out what is wrong with my service to start with. They called me three weeks ago from the level 3 tier support and said, "Jeez. Sir, you have terrible DSL Service, someone needs to do something about that". Is there something wrong with this picture or is it just me???????
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Anonymous
map-marker Harrison, Arkansas

Verizon Wireless

I used to work for Verizon Wireless. I then left them. Now it's every month my bill was higher and higher. I called knowing that they would not do anything about considering all our meetings was about "NO CREDITS". So they couldnt explain the hikes every month and hung up.. Nice company, then they aquire alltel and fire 30,000 people. Verizon sucks, more money and less cust care. So if you call Verizon wireless, they will gladly give you a one time credit of 20.00 dollars, if you ask for anymore then that your screwed. they are heartless and it's ALWAYS your fault. I know I worked there
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3 comments
Guest

I have been with Verizon over 12 years. I have had nothing but positive experiences with them.

They always give a credit when it is truly deserved, and not just some customer demanding it cause their kids used their phone without permission.

I live them, I plan to continue using them as long as possible. It usually is the customer rep's fault, they are too lazy to look up the actual policy or get help with the transaction.

Guest
reply icon Replying to comment of Guest-124141

They are the rudest people in the world. True some will try to help but most couldn't care less.

I'm stuck with nearly &1500 for a phone I never had out of the box. I shipped it to a friend priority mail and it never got there. It was stolen and the thief ran up the thief, not my friend ran up the bill. They claimed they sent me emails that it was being used overseas but that was a bold face lie.

I will never deal with them again. I hope they choke on my hard earned money they are helping a thief steal from me.

Guest

I worked at Verizon Wireless for 6 years and they never showed any loyalty. If a customer said u were rude because u would not give them a credit u were in trouble. It was always the customer service rep's fault.

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Kimberly Y Kjc
map-marker Stanton, Texas

Verizon Wireless if fraudulent

Unfortunately verizon wireless became my service provider after they bought out Altell. Since going on to Verizon service my bill went up, there were numerous charges I didnt request, I started recieving the poorest service I ever had. I called for 6 months and they kept stating that I needed to bear with them that they would get the towers working. Well in December a tech was suppose to check it out and call me back of course I never got a call back , so at the end of December I called and they stated they had no plans to fix the towers in this area. So I got charged 250.00 a month for a wireless card I couldnt use frequently because it worked so slow and a blackberry that I couldnt even get on the internet with for 6 months. Isnt charging for a service you dont provide fraud. Also they have the poorest customer service I have ever recieved. Now they have tacked on these huge charges that were never seen until this last bill. I hope they go under belly up. They cheat people.
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Loss:
$1000
dillibaje
map-marker Washington, District Of Columbia

Verizon DSL Sucks, verizon customer service sucks!!!

Verizon did not activate my service for three weeks past the activation date. Verizon go to *** ...... I kept on calling them every day with no help. Customer service reps kept telling me a lie that they will send a tech to my apartment the next day but the tech did not show up for three weeks!!! I wasted hours of cell phone minutes and hours of my personal time trying to convince them to send me a technician. There is not place to go because they do not have service office for DSL. All you have is the toll-free number and that gets to to the same reps. Better use other service such as comcast or COX (for virginia) ......
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3 comments
Guest

Verizon sends me an offer for FIOS about twice a week, even sent a salesman to my door. I told the salesman OK, sign me up as soon as you make one minor addition to the contract.

You see I have DSL right now, I'm being billed for 3 mbit service but getting 1.5 mbit. When I call support they say "you're in an area that only supports 1.5 mbit", so I ask how all my neighbors have 3 mbit service and they say they're in a different area. They're connected to the same junction box on the same pole as I am. Then they hang up.

So I tell the FIOS salesman I want a small addition to the contract, if I don't get the speed I pay for I can cancel without the $300 ETF. I don't want to hear "youre in an area that only supports 512k download, sorry".

Verizon refused that addition to the contract, which tells me I wasn't ever going to see the 5 mbit I would be paying for, and be stuck for two years or the $300 ETF. I told the salesman to get lost.

Guest

Verizon employs a call sevice center and you don't actually talk to a Verizon employee...this call center also takes care of AT&T..and others...these people can live in Africa...you never know who will talk to...

Guest

Verizon's technology and equipment are great, their customer service reps are friendly, but the actual set-up of service and billing are terrible. I moved (in the same town) and it took me months to get my old number disconnected and still haven't managed to get OneBill set up for FiOS, cable, and cell.

Meanwhile, it took me three tries to get the installation at my new place as they repeatedly entered the wrong dates/times for the service visit. Finally, paying my bill online is almost impossible.

Their website(s) are totally non-intuitive, requiring one to log in over and over again and I would say their website is down more than 50% of the times I try to log in. Verizon: you've got great gear and a great network but get your support together!

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Anonymous
map-marker New Freedom, Pennsylvania

Verizon and Direct TV conspiracy

I ended a FREEDOM package. This seemed to have started a whirlwind of problems and endless phone calls both to Verizon and Direct TV. This has now cost me the loss of my tv service and a huge bill. I am paying 2 places the monies twice and I am very angry over everyones lack of assistance to get this matter resolved. All is pointless when a consumer rolls over each and everytime and reaches into theri pockets. Nonne not Verizon or Direct TV has successfully helped me in any way. I need assistance and don't know where to turn.
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1 comment
Guest

What exactly is the issue? Are you being billed separatly and not bundled?

Anonymous
map-marker Springfield, Massachusetts

No choice from verizon

We had a dry loop line which means DSL only. We added a land line with the DSL in Dec, 09 and it's been a night mare. We had several calls claiming our service was on, phone not DSL at this point. A verizon employee from RI called after many calls and stated we had to pay a tech fee if he came out. How the DSL was working and the converted to a wet loop and we were going to pay. Moving on this the next issue. Out DSL went corrected by a Mrg name Azee from India. It might be a good idea to lay off more US employees that don't care, while the India people want to work and do things right. AZee work for three days and the hour where 8 ahead but still work in the wee hours to get our family back on-line. Verizon is missing a core group of skills. They have that *** woman's voice on the auto line, to be honest Marge Simpson would;d sound and help out better. I went to being irate, to pleading to cancel my accounts with this company, Also, put in a complainant at the BBB.
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hleigh
map-marker Oakton, Virginia

Worst company ever!!!!

Initial install of phone and internet service took 4 different visits and 7 different technicians. Thereafter internet service was lost for at least 3 days aprrox 10 times within the first 3 months. Oh yes, and by the way Verizon will not credit you for that! Also asked them to put a block on my phone for international calls and I actually have it in writing to say the phone was now blocked. However, that was not the case and an international exchange student made $800 of international calls. Verizon stated, 'yes' it was their error in not placing an international block as they had confirmed but I was still responsible for paying the bill as the calls had been made. I felt like I was fair in offering to pay half of that bill as it had been they who were negligent, but they said I had to pay the whole bill. Evidently 'nobody' at Verizon will take the blame for any error on their part! I spoke to 4 or 5 different departments,supervisors and managers and they were all rude and indifferent to the situation. If you are considering getting Verizon DON'T!!!!!!! We are a military family who move every 2yrs and have experienced a large number of communication/phone companies and Verizon are by far the worst!
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3 comments
Guest

Verizon is the single WORST company EVER! I preordered my iphones the minute they went on sale, called them everyday to check on the status of my order, and they still suggested that there was an error in my order! I've been a customer for at least 10 years and each time I need to get something done to my account, it't the most painful process that in the world. They told me that my account and 100 others were the only accounts in the entire nation to get our orders cancelled because of an internal system error. This error, as they explained to me was NOT my fault and was an internal error. The solution now is to reorder my phones an wait an extra week and a half to receive them.

After speaking to countless customer service reps, I was constantly misled and told different things within the *** Verizon hierarchy. I figured out that their system is GENIUS. They keep transfering you to different departments because no one wants to be held accountable for the mistakes that are going on internally. This leads to 2 things: either the customer gets so frustrated that they hang up the phone OR they offer you A $20 credit on your account to shut you up and not keep complaining.

They finally told me that if I wanted to reorder my phones over the phone they would jump me to the front of the line and ship out my phones asap. I mulled the option over and decided I would call a local retail store to check on the availability of several phones.

After deciding that I would pick up 1 phone at a retail store and the other 2 via reorder, I called back and explained the situation yet again. This time the customer service rep told me that I the soonest the phones can be shipped out are now the 18th! -- over a week past today's date (when I should have been receiving all phones in the mail today). Pure ***!

I explained yet again to the customer service rep that I was previously told by the transactions department that if I decided to re order my shipment would be placed ahead of everyone else and expedited to me. He told me that that was impossible and it would NOT get done that way.

I asked to be transferred to the department that orignally told me that and he transferred me back to customer service, the place where originally started!

Someone else HAS to be experiencing these problems I CANT be the only one.

Cheers to the demise of Verizon (starting right here!) I'm bringing this *** down!

Guest

agreed. terrible company from my experience

Guest

this company is terrible, the hands do not know what the head is doing. its a shame becuase they have excellent technologies, but absolute *** running the show.

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Anonymous
map-marker Reston, Virginia

Verizon rip off fraud

I will have to do research to get closer dates and so on, but about 6 months ago i signed up with verizon for internet and phone service in a plan where i was to get a $150 reward card in a few months. This was to offset the costs i was paying from another company, so the verizon deal was better in the long run. They agents purposely did not tell me they had a lower cost ineternet plan. I found out about it and called verizon and asked about it. They switched me to a slower internet and said my getting the rewards card woudl be moved back a month or so since they had reset the plan and that i would be paying about $50.00 per month on phone and internet. Every month the bill was $75.00. So i called to see why. All i got was run around and misinformation. I was lied to and never told the truth about my billing or contract. Then i asked about the rewards card again after considering lowering to another plan. They siad nothing about me not getting a rewards card. Time after time none of teh many agents i talked to ever told me the rewards card was coming because i had lowered my servce plan. But my monthly bill still was $75.00 as if nothing had been lowered. Their agents just keep playing dumb and hiding the facts. So now they tell me i will pay a $120 canceling fee if i cancel the service which seems to never pay the rewards they promised me and never lowers my bill. They lie and misrepresent the truth to string people along. Verizon is a crooked outfit. So they have had me paying this higher than need be plan all these months while i am thinking i will get the reward credit card of $150 to offset the cost of keeping the plan, now they say, no card and oh, you will have to pay a fee if you try to get out of the plan. They say that since i lowerd the ineternet service, i do get the rewards card of $150, but since i want to go with the lowest monthly service i can, they say oh but you wont be in the plan then, so you get a penalty of $120. Well, if i am in a plan, give me the rewards card, if im not then quit charging me $75 per month. How can i get a penalty for dropping out of a plan that i was never in?
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16 comments
Guest

I'm currently getting a directtv/Verizon bundle and even after I've applied for income based savings, they are still charging me over $100 a month. Now I love what I get but it's still fraduluent because Directtv deals with their bundles seperately and when you do go to Verizon they charge more than what they advertise.

Anyway, I'm thinking of switching to a Dish Network bundle. According to what I've seen on their site, they have a true bundle and it doesn't seem fradish.

Guest

everytime i turned around there was differant charges on my phone i did not order.they usally fixed them but always got differant excuses . now the contracts been up for about a year,i noticed over texed over minutis but when check early everything is in line.Ive heard this is common practice to get you to sign a new one.Ialways had free mobile to mobile min.

and text.Guess what ,out of blue i no longer have it.My bill is usally about $75.00 now they run $130.00.They wont even close it intill my times up. Done doing business with this company beware

Guest

Increase rate before end of contract, adding service and charge without request. After over an hour hold on call and billing fix still show on next bill.

I have to pay overcharge and wait till show in bill promising after 60 days but it won't show. This is Verizon.

Is it anyway to fight this?. Any class action in Va?

Guest

How can I fight Verizon rip off?. In Va

Guest

I'm not particularly happy with Verizon either. Granted, the internet connection is good, but they are screaming for another class action lawsuit on their wireless internet plan.

My plan has a 3 GB per month allowance. If I go over 3 GB, I am willing to suck it up. The way they do things, however, is highway robbery. They charge you the full $10 per GB overage even if you only go over it by 0.00001 GB.

I mean, what a crock of bull! I will not deal with these billing crooks until they can use more honest tactics. They have lavish technology to do all kinds of things, yet they cannot divvy up the bill if you only go over the 3 GB limit by a fraction? Bullocks!

My husband and I will be moving out in another month. When we do, I am going back to AT&T and using their unlimited WiFi plan.

Screw Verizon until they can be honest about their billing. They have three guesses where they can shove it.

Guest

I filed a complaint with my state attorney general (in PA) and with the FCC after trying unsuccessfully for 14 months to get incorrect charges off my Verizon bill. On the same day I got a letter from the attorney general saying that they had opened my complaint I got a call from Verizon saying that my bill was corrected and apologizing for the delay. Coincidence?

Guest

I purchased the cheapest flip phone and a $70 plan. my bill was constantly around $94.

I figured that was due to taxes, etc. which are unclear on the bill. I also had a $15 monthly charge for "V Cast Vpak", which I had no idea what it was. When I took my phone in to buy an new phone, the seller told me I had been paying $15 per month for movie downloads and email.

Something I, of course, wouldn't and couldn't do on my flip phone. Nor did I ask for that feature when I purchased. When I called Verizon, the person that responded had no idea what VCAST was, and had to leave the phone to look it up. She then told me it was automatically downloaded to my phone when I bought it.

I am 3 years down the road now and out almost $600 and pissed. They credited me 3 months ($45), and said that is all I would be getting, as that is their "policy". I have been ripped off by this company. So, be careful when dealing with them.

Check your bill, and look at what you buy very carefully. I would change phone servers, but I have already set up my DroidX, so too much hassle.

Oh well. Bye bye $550.

Guest

Verizon charged me for services I didn't ask for and never used and refused to credit it back. I am now looking for a new provider.

Guest

my monthly phone bill from verizon is about $45, but the pass few month they been charging with additional bs charge like long distance( i never approved ) and 57 message unit aacount summary on my home line. total bs

Guest

Verizon rips me off every month just like everyone else. I continuaously call and get it fixed but as of a montha go, they will no longer fix it.

How is it legal to charge whatever you feel like when you are in a contract for a certain price. I have to pay in order to keep my perfect credit.

There has to be somethng that can be done about this. Anyone know?

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