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New Reviewer

My phone not woeking

My phone is broken, and I need to pay my pre paid verizon bill and transfer my existing account to a new device With a phone that is not a verizon phone.
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ID
#2465896 Review #2465896 is a subjective opinion of poster.
Location
Augusta, Georgia

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New Reviewer
I subscribed to mobile service in Feb 2020. due to Covid I did not get my bill delivered to the closed office. When I got into the office in April I found that the phone was turned off. I managed then to get through by phone to pay the service and pay off the financed...
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ID
#2463432 Review #2463432 is a subjective opinion of poster.
Pros
  • Good cell coverage
Cons
  • Horrendous service
  • Cannot get real person on phone
  • Wait times
Loss
$1000
Preferred solution
Let the company propose a solution
New Reviewer
Went in to buy a Straight Talk Phone that I had picked out online. Well here comes Christopher Smooth Talker! I thought he was a wal-mart employee. But he wasn't , he talked me into a Verizon phone and plan. After lying to me about the straight talk phone that I really...
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ID
#2458518 Review #2458518 is a subjective opinion of poster.
Loss
$281
Preferred solution
Let the company propose a solution

Billed after switched carriers

I kept receiving bills after switching carriers and could not get a response from anything or anyone at verizon except useless virtual assistant
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ID
#2454932 Review #2454932 is a subjective opinion of poster.
Location
Denver, Colorado

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Verified Reviewer
New Reviewer
Original review updated by user Mar 08, 2021
Things I have learned about Verizon after 10 days trying to upgrade and add lines to our plan (yes, trying to give them more money): - Sales people lie and tell you that you can have promotions you are not actually eligible for. - No one can ever, ever tell you what...
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ID
#2449709 Review #2449709 is a subjective opinion of poster.
Pros
  • Only one - good coverage
Cons
  • Terrible customer service
Preferred solution
Fix issues and improve customer service

Poor service, could care less about customers.

Poor service, extremely long waiting times for customer service, extremely long waiting times for service.

User's recommendation: Go elsewhere!

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ID
#2443488 Review #2443488 is a subjective opinion of poster.
New Reviewer

Billing dispute

Verizon keeps adding 20. per line for late charges causing my bill to soar even tough they made an agreement with me to return 5 months. It took hours to finally talk with a human being who could reason and help. How can they get away with this? This is what happens when things are unregulated. Corporations get greedier. They should only be allowed to charge an amount for the account being late rather than per line. What if I had six people on my account? That would be 120$ for being a half day late. Verizon used to be a good company. Now I look at them as greedy cheaters!

User's recommendation: Fire them and go to a more honest company.

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ID
#2442055 Review #2442055 is a subjective opinion of poster.
Service
Verizon Unlimited Phone Plan
Pros
  • Good coverage in san diego
Cons
  • Selling me a phone that drops calls constantly
  • Lying and worst website ever
Loss
$300
Preferred solution
Full refund
New Reviewer

Verizon lies to customers

Update by user Mar 01, 2021

Wasted time and money

Original review posted by user Mar 01, 2021
From Jan 28 to March 1 I have been dealing with this bad service company. They made mistake after mistake till I finally had enough. I ordered two phones. They sent one. They kept telling me the 2nd phone is in the mail. Finally one told me the truth. They want more money. No. Not gonna happen. I am not paying the bill...keeping the phone they sent and going to Metropcs. Why lie for over a month? Trust me. Stay away from Verizon. They will rip you off and lie to you. iPhone is rip off too. Apple thinks they are the best. Not! Maybe at ripping you off.

User's recommendation: Say no to Verizon. Not to be trusted.

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ID
#2440246 Review #2440246 is a subjective opinion of poster.
Pros
  • No pros for me
Cons
  • Unhelpful customer service
  • Lies and misrepresentation of delivery dates
  • Cusromer service
Loss
$250
Preferred solution
Deliver product or service ordered
New Reviewer

Pissed off

I just bought the new i12 at the Verizon store in Grandville mi. The kid I was forced to deal with could not answer any question I had. Then he tried to shuffle returned merchandise off on me. I just wish that there was a Verizon dealer around with normal people working in it.

User's recommendation: Avoid the Grandville mi location.

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ID
#2439091 Review #2439091 is a subjective opinion of poster.
Location
Chicago, Illinois

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Verified Reviewer
New Reviewer

Verizon Residential

Often, almost every day, I cannot call my 104- year- old mother to check on her. Getting a human at Verizon is impossible. I need tech support to come to the house in Catawissa, PA.

User's recommendation: Try another provider.

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1 comment
#1997824

A friend who is a Verizon employee managed to get contact with the appropriate people. A tech came to the house...all is now well. This would probably not happened without an inside contact.

ID
#2431885 Review #2431885 is a subjective opinion of poster.
Location
Camp Hill, Pennsylvania

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New Reviewer
Sunday: 'Stood outside for a while, needed to switch a line from a deceased person's account to my account. The "Switch Dept." is not open on Sundays. So I made an appointment for Monday, so that person the person with the number that was switching from the deceased...
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ID
#2431202 Review #2431202 is a subjective opinion of poster.
Cons
  • Could care less about the average customer
Preferred solution
This is not the 1st time that I have had a problem with the Customer Service at the Los Altos Store in Sparks, Nv. I believe that it needs to be addressed. 'Not the 1st problem I've had with this store. C/S TRAINING NEEDED!
I let the tech in... the living room one was up and running.. Tech was working in the bedroom and had been there a long time.. Finally he came out mentioned it was still downloading and would be another 15 min.... I went in later that evening and it was still saying...
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ID
#2430249 Review #2430249 is a subjective opinion of poster.
Location
Bound Brook, New Jersey
New Reviewer

Phone shut off

I had a $50.00 per month phone service. Got along fine. I wanted to put a trail camera on my phone and see the wildlife. Went tp a Verizon store and was told that the cost would be $15.00 to set up.and an extra $5.00 for the camera. I ended up with a contract that I didn't want. The service ran out every month. The charges went to $96.47, then 146.00, then eventually 234.00, for a month!!!!!. I went to 3 Verizon stores for help in the Newark/Heath Ohio area. Only thing they could talk about was the $234.00, no help for my service. Bought a $100.00 phone card because I didn't want to use a credit card but still to no avail. What a ripoff. The clerk who sold me the contract that I didn't want is no longer there, go figure. Still don't have a phone.

User's recommendation: Get up and walk out!!!!!

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ID
#2428610 Review #2428610 is a subjective opinion of poster.
Cons
  • No customer service
Preferred solution
Let the company propose a solution

Verizon had setup and agreement price for monthly services amount of $154.28 after 7-tech came to services calls and

and numerous phone calls to the office. they finally fix the situation after 7-weeks of inadequate services picture freeze no Wi-Fi in half the house and after 3-months of billing they decided to bill me for $10.00 more a month? NO ONE HAS CALL BACK FROM MY COMPAINTS !!! I WAS TOLD THAT A MANAGER OR SUPERVISOR WOULD CALL BACK??
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ID
#2427271 Review #2427271 is a subjective opinion of poster.
Location
Huntington Station, New York
New Reviewer

Update Verizon Monopoly Only protect their company

Update Verizon Monopoly Only protect their company
Update Verizon Monopoly Yahoo charges $49 AOL charges $30 no account found due to overtaken company emails and can not cancel Yahoo security or AOL because nothing there even tho I have emails to confirm the email take-overs. Verizon cloud pictures paid for 2015-**** were exchanged for Google PHOTOS in December 2020 now all grainy pixilated and multiple junk photos and December Photos in Google lost! Deal was made for my company being down for 6 months for my average gross was $3500 a month but was offered only $903 for them to protect themselves as a monopoly And I had No protection mentioned except to NOT SUE THEM... LoL ... and not FAIR with a W-9 at all! Im not an employee. And app is an invite to Dark web exposure

User's recommendation: No reason to take deals from a monopoly dark web included that do not care anyway.

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ID
#2426093 Review #2426093 is a subjective opinion of poster.
Loss
$16000
Preferred solution
Pay back on services that were stolen etc. Such as my business