Unclaimed
Verizon
Reviews and Complaints
890K
CLAIMED LOSSES
3.3K
TOTAL REVIEWS
240K
PAGE VIEWS
24
ISSUES RESOLVED
Verizon Net Promoter Score (NPS)
50
high
NPS
-100
100
- 50% Promoters
- 50% Passives
- 0% Detractors
Verizon's estimated NPS of 50 considered to be high. 50% of users would likely recommend Verizon to a friend or colleague.
Customer Satisfaction
Verizon Reviews
Verizon Wireless crooks
Verizon Wireless misstated their "internet service", charged me over $6K for 1.5 MONTHS of service saying that they would "credit me", then turned my account over to collections. I went from them to Alltel and now they have bought them. I hate them and guess now I'll just have to go back to AT&T. Verizon service left me on hold for over 3 HOURS and then cut me off. I HATE THEM!! They have the worst customer service, are unavailable, lie about everything, and charge unbelievable rates for lousy service. Someone should investigate their criminal business practices.
14 comments
ID
Location
Atlanta, Georgia
Verizon, Worst Phone Company in the world
Note: Verizon has yet to respond to this: Paul Mxxxxxxx 1xx Seventh Street Lxxxxx City, Texas xxxxx 26 May 2009 GTE Customer Service (Re: FIOS) Attn: Axxxxx Axxxxxxx (or---) 338-**** 229 W. Main Street (delivered to: 1701 Lxxxxx City Parkway) L City, Tx xxxxx Dear sir, Good thing I decided to deliver this letter in person instead of mailing it. Your office at the above address, which I got from the phone book, is vacated. The one behind it, at 125 Galveston Street, has all the appearances of a working facility. Several Verizon trucks parked there look like late models, clean and unabandoned. Yet no one answers the door, and the telephone at the door doesn't work. Why am I unsurprised? My neighbor just told me that he called the number above, which I also got from the phone book. He got a recording saying it would cost $5 to make the call, or that he could call a different number. I reached another number, also in your book, and talked to somebody in Dallas who didn't have a clue. I notice in the Verizon yellow pages, you have no listing under "telephone companies." I DON'T BLAME YOU! Now on to the original letter itself. Three generations of my family have lived in L City all our lives. We have enjoyed below par telephone service ever since we got our first party line in the 1950s. Our number was x-xxxx. The calibre of service has been rather consistent in all that time, even as GTE had to change it's name to Verizon in an attempt to clean up its image. I won't bore you with chapter and verse, but you can pull the work orders for my address to see how often your repair people have been out here. Without exception, every problem has been on your side of the NID. A couple of weeks ago, my neighbor, an elderly lady confined to a wheel chair because of a stroke, was without telephone service all week-end. I enclose a letter from Mrs Gxxxx herewith. Other neighbors, a copy of the xxxxx' letter also attached, gave up and discontinued business with Verizon after seven years of chronic bad service. I also represent by proxy the other residents on my street, the xxxxxxxxx at 1xx and xxxxxxxxxx at 1xx. Together, everyone in the 100 block of Seventh Street in Lxxxxx City hereby requests that you connect the FIOS service that you recently installed for the proposed Township subdivision, presently unused by anyone and likely to remain so for the foreseeable future, to our existing copper, or to replace our copper with more FIOS. Existing overhead telephone service -- the last leg of which for some time consisted of an orange extension cord such as is sold at Lowe's or Home Depot -- drops to ground at the north end of Kansas Avenue and then crosses to our side of Seventh Street where service is buried to each destination address. Thank you, C O P Y Paul M 332-xxxx ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ To whom it may concern, I too have had WAY below par service at 281-332-xxxx & 554-xxxx, & 472-xxxx. We had so much static that I discontinued my attempt at a data serve on the old analog line that I purchased for that purpose. If we get the modern service of a fiber optic line like the NON existing neighbors across the street, I will switch my data needs to Verizon & give [you] another chance. FCS
ID
Location
Dallas, Texas
Why is verizon compliant with these false billings.
ESBI billed me falsely. What the heck is enhanced billing? For what? Why does verizon allow these charges to be tagged on to their bill? How is ESBI getting away with this? Of course, I'm not paying for non services, but who needs this annoyance? I am an elderly person and ESBI...I need my peace. I am truly P.O.'d also.!!!!!!!!! I have not been too pleased since I've subscribed to FIOS. The cable tv is okay but if you don't have wireless the internet is sub par. I have had trouble with spyware and have had to order verizon secur-ity. Also, someone else seems to have access to my computer. Everything that is described in spyware wikipedia is happening to me. Look into what spyware can do to your operations. (Just an added thought) It might be how ESBI is adding those email charges and MO charges.
2 comments
ID
Location
New York, New York
Verizon overcharged and credit delayed 3 months
After having FIOS installed on January 31, the first bill showed a charge of $139.99 for a wireless router that was to have been provided free of charge. On my first call to the customer service center I was advised that this was a "system-wide" billing error, and it would be automatically credited. I was further advised that a "claim" was placed to cover this error (so that I would not be billed late charges) and that the credit would be forthcoming within one to two billing cycles. Today (three billing cycles hence) I called the customer service center again. I was advised once more that I didn't have anything to worry about because a claim had been placed on my account. I asked if I might access a copy of this "claim" and I was told that I could not access it because it was in the system. I asked how I might contact the department that handles these claims, and I was told that consumers cannot contact them. This on top of the fact that for three months they billed the unbundled charges although I had 'accpeted" the bundled terms and conditions THREE TIMES. ALSO THE INTERNET speed is much slower than the DSL we had, and range is not as good, either.
2 comments
ID
Location
Los Angeles, California
New Reviewer
VERIZON ($$$BEWARE$$$) INFORMATION SHOULD BE INVESTIGATED BY THE FCC
If you have VERIZON you should read this. If it has happened to you you should post below. Verizon should be investigated by the FCC and a class action law suit should be looked into against VERIZON's information services. You and I are paying totals of millions Im sure for no service ever rendered. They are not an information service.. they are a money machine that rolls over calls as fast as possible with no results almost every time ( at least in my area). On average they cannot give you the number for like 9 out of 10 calls.. really... You get a charge of roughly $1.40 for each call wether they give you the number (correct or incorrect ) or not at all. They say they are providing a service so the FCC can do nothing to them but in reality they provide almost no real information number service and, again,,, rake in probably millions from suckers like you and me that are at thier mercy while traveling. Verizon's information services state that if they do not get sponsored then they do not post the phone numbers. In reality they have not even been able to produce Government buildings and offices, Doctors offices, Hospitals and even sure hits like the republican party or the democratic party headquarters in my local town. They could not produce even hotels or were too lazy to take the time to look them up properly. They are only interested in rolling over as many calls as they can and get frustrated ( usually with a deep sigh) if you ask them to try again. This has gone on for years around the Pittsburgh/East Ohio service area and I even contacted one of the heads of the entire department in NewJersey. They told me they would look into it. They did nothing. YOU PAY.. NO SERVICE RENDERED AS ADVERTISED.. just a person saying you can't do anything about it because once you connect.. they have provided the service. Try getting credit... I spent 30 minutes and went through 3 people last time trying to get my credit back. It's a nightmare and they should be investigated... no kidding.
ID
Location
Steubenville, Ohio
New Reviewer
Attempted to charge $60 to cancel services one day away
Verizon has gotten too big for their collective pants. One way to stop them is not to use any of their services. Their contracts need to be signed with a lawyer in attendance and can not be broken under any circumstances without a penalty being leveled on the consumers backs. Not even a Medical diagnosis generates any special consideration from them.Their about being a mega company without concern for their clients. Don't use Verizon my fellow citizens.Verizon SUCKS big time. I personally will be campaigning against Verizon at my home, job everywhere I go within and out of this country. HEY VERIZON CAN YOU HEAR MY NOW!
ID
Location
Newark, New Jersey
New Reviewer
Trying to charge for a service call when they didn't fix anything.
On May 1,2009 Our home phone quit working, it just kept ringing busy. My wife called Verizon and was told by the customer service rep. to open the box on the side of the house, then plug in a phone that we knew was good, if this phone did the same thing she was told this meant that the trouble was on Verizons lines not our home lines. I did exactly what she was told and the line rang busy immediatly. My wife called Verizon back and was told that they couldn't get anyone to fix it until Wednesday, my wife explained that she has amedical condition and we could not go that long without a phone, she was told a service man would be out, she inquired as to how much this would cost and as told since it was on their lines there would be no fees. The serviceman showed up and opened the box on the side of the house he was there about 1 minute closed things up and came and told my wife the problem was with our house lines and that he would be charging us $95.00 for the service call. My wife told him she was told that there would be no charges and he proceeded to tell her that it was company policy to charge everyone $95.00 if they showed up at your house. I was sleeping after working a twelve hour midnight shift, my oldest daughter came and woke me up so I could talk to him. He basically told me that he was with Verizon for 38 years and this had been the policy from day one and that I didn't know what I was talking about when I told him that the problem was with their lines. I told him that I had been with Verizon for 32 years and On Monday I would be calling Verizon to have their garbage removed from the side of my house and that I would switch to a wireless service before I would stay with a company that treats its customers like ***!!!!!!!
ID
Location
Ann Arbor, Michigan
Balckberry phones
it is fun and easy to order phones, however they don't tell you that you have to get data subscription which is about $30. per month. Just watch when you order, and don't hesitate to send the device back to them when they tell you one thing over the phone and do totally different on paper. Best of all, I emailed to inquire about my refund. It was written that they will respond within 24 hours. it is now on the 3rd day and no response. I did get auto-reply email which meant nothing. Do read fine lines and question what you don't understand. That is to protect yourself. Ask them to send you a written information about product and services...
ID
Location
Lexington, Kentucky
New Reviewer
Put FIOS on without permission and couldn't cancel
They put a more expensive plan on without our permission and won't let us out of the plan even though it is like trying to get out of Scientology to cancel. Prior to September 2008: had spent years paying way too much for DSL with Verizon Maybe September 2008: called Verizon to see if I could get DSL back; they said yes September or October 2008: called to order DSL return. Was told it would be around $33 or $34 per month. October 2008: FIOS installed. Mediocre speeds on the wireless modem. November 2008: received bill. Didn't immediately open bill. When opened bill, thought it was a mistake and spent excessive amount of time on hold trying to rectify. Tried over a number of days. Eventually had to go to store (Hillsborough Avenue store in Tampa). Wonderful manager there spent another hour or so on hold trying to rectify. She finally got someone (I believe it was actually on her second try the second day) to help. I talked to a woman. She said she could only lower the price to something that was still too expensive for it to be worth it to us, considering I could get a discount through my job, and we don't spend that much time online. She suggested going on vacation hold so if the Bright House service didn't work out, we could go back without starting over. I agreed. We agreed to a cancellation/vacation date. Spring 2009: Service was not cancelled until a month after date agreed to. I paid the bill anyway. Then I got even another bill. I called to argue. Got put on hold for a half hour at a time and couldn't stand to spend that many Verizon Wireless minutes on this. Eventually went to the Clearwater location and talked to a guy who said he couldn't help. I asked him how to actually get a person and he told me to call sales. That does work. I talked to a Robert who agreed with me and backed off the most recent charges. We received instructions on returning modem and did so. March 2009: received bill for early cancellation. Have spent more hours and emails arguing about the same point.
ID
Location
Tampa, Florida
Loss
$99
New Reviewer
Drop calls
i have verizon andhave no problem except one major problem that is in frankfort indiana they are mostly useless, i have called them to complain, but on deaf ears after more than 2 yrs. problem still there drop calls or no signal,seems to work everywhere else mostly in major cities.they tell me they will improve the service so far they have not, my service plan is up so i guess i will find some one who wants my buisness seems like there are no customer service people at verizon who give a hoot about thier customers they will think again when they all are laid off due to the loss of customers.
ID
Location
Chicago, Illinois
Loss
$170
Verizon wireless is a rip off
I too am currently a customer of verizon wireless the so called "most reliable network" however, it is amazing i continouosly lose my signal. Among the cell phone companies my bill is always higher when you call their customer service 9 out of 10 of them are rude i still have about 14 months left on a 2 year contract and i am seriously considering cancelling my contract and just deal with the penalties i currently pay 20 dollars a month for 1500 text messages which is a blatant rip off I guess i will give cricket a try since i have also had t mobile and the suck too!
ID
Location
Chicago, Illinois
New Reviewer
Interrupt active call with recording stating how much time is left on pre-paid phone
When making a call on my verizon pre-paid phone I am constantly being interruted by a recording that tells me how much time I have left. If I am in the middle of an important conversation a recording will come on that tells me how much time I have left, whether it is ten hours or five minutes, it doesn't matter. After complaining I was informed that they do not interrupt their customers and that I was a victim of a bad signal. I was also informed that the interruption is coming from the cell phone that I am talking to. Funny thing is; I was talking to U.S. bank, who only uses land lines. I would like someone to tell me how a land line can 'drop a call,' When I asked the rep how this was possible he had absolutely no answer for me, but reiterated that it was not Verizon causing the problem. He stated that the problem is with the other phone. Not Verizon. Please, please, if there is anyone out there who can e-mail me at lindab1014@***.com and let me know if they are experiencing interruptions during an active phone call by verizons recording, telling you how much time you have left on your pay as you go phone, e-mail me. I am documenting all incidents and if I can get e-mails from anyone experiencing this I would appreciate it. I plan to pursue any course of action that I can. I can use any help from any of you who, like me, am tired to being interrupted by a recording telling me how much time I have left. When I have enough documentation I will sue the company, and or, file complaints with the State Attorney Generals office.
ID
Location
Soap Lake, Washington
New Reviewer
Verizon isn't customer friendly
I was a dummy and "switched" from Cordia to Verizon. At sign up I told the Agent to add the International plan, she didn't. I received my first bill from Verizon and guess what, she didn't add the International plan and as a result I was billed $100.51 for a 19 minute call (only international call). I called Verizon today (3/30/09) and explained that the Agent didn't honor my request and would Verizon please re-rate my plan, the SUPERVISOR flat out said NO. I asked, not even as a 1 time courtesy, she said NO. I disconnected my service today.
1 comment
ID
Location
Mount Laurel, New Jersey
New Reviewer
Verizon Stole My Money
I attempted to make an online payment for half of my bill, which wasn't due yet. I changed the amount from the full bill to the amount I wanted to pay after entering my card information I was informed I paid the full amount --which was not my intention. After that cleaned out my entire bank account, I called to get it taken care of and was informed I was going to have to wait 3-5 busniess days for them to return the money they stole from me. I was also told I was not able to talk to anyone in financial services.
5 comments
ID
Location
Minneapolis, Minnesota
Forced a deposit for Verizon's Triple Play
We tried to get the Verizon TriplePlay but you have to set it up in 3 different appts. Of course the 1st stage is a contract withb DirectTV and if Verizon can not fulfill offer,oh well, no return on deposit. Just "SORRY ABOUT YOUR LUCK". I got no other response from DirctTV or Verizon. DO NOT SIGN CONTRACT!!! The installer for DTV said deposit would be prorated and returned. DTV said "Sorry he misinformed you". He DID NOT, he just flat out lied. STAY AWAY FROM VERIZON AND DIRECTTV> They do not offer support on either end!!!!!!!!!!!!!!! I am stuck but would not recmd either service if they have to trick people to be customers
ID
Location
Hummelstown, Pennsylvania
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Verizon
Verizon is the most crooked company I have ever dealt with. They stole money from my checking account I did owe the debt but my mother was paying the bill with her checking account.
Long story short they caused me to bounce checks everywhere.
I hate this company they wouldn't even listen to the phone call. I am taking them to small claims court.
I dealt with Verizon Wirelass for 4 years and yes, they are a bunch of.crooks! I will never recommend Verizon to anyone.
I'm now a Sprint customer and have been since Aug 2011. I'm very pleased with their service.
They are unethical and try to bill you for items that were never ordered. They hope you will not notice and if you do it takes several hours to get resolved. Their CS really is horrid and I now slam them any chance I get.
It is NOW my life's job to make VERIZON know they will pay and I will divert every person I know to ANY other cell phone carrier. I DO know alot of people....
You people are nothing but whiny little babies! Grow the *** up and maybe if you actually read your bill correctly then you wouldn't have a $5.00 late fee.
***! And for everyone else... you obviously are retarded not to understand that verizon is the best and will forever be the best! Once LTE rolls out you can say goodbye to every other wireless company.
Sprint and T-Mobile are nothing but a joke! The only reason why At&t is still in business is because of that *** iPhone! (which mind you, is a lemon and now has a class action lawsuit against it). So for all you idiots that talk *** about Verizon go ahead..
cancel your service...
you'll go running back in no time! :grin
I totally agree with the comment about former Alltel Wireless Customers. Verizon will steal from you every chance they see an opportunity.
My daughter was told to turn in her disfunctional phone at a local store and get a new. Trouble was, the manager there stole the phone. We didn't know about it until the bill came the next month with a 219.99. I called and was told that I had to contact the local store.
It took seven months to resolve, a FCC complaint, reconnection charges and credits, letters to the Executive Relations Dept(that's a joke in itself)plenty of lies from the Customer Service Staff and a settlement from me to accept the final 50.00 as a write off. I'll be glad to join anyone that wants to seek legal representation.
I am writing to enlist the support of former Alltel Wireless Customers who are now being abused by Verizon. After the buyout we were supposed to be treated like any other Verizon customer.
This is not happening and from the looks of it never will. I have filed a formal complaint with the FCC and today received a call from Verizon telling me that they deny my complaint has any validity and nothing will change. What needs to happen is for those of us who were former Alltel customers to band together and maybe we can get some legal representation to take this case forward. Maybe even take it to Federal District Court.
I thought I would try this medium first to see if there was any serious interest. Time will tell I suppose.
all cell phone companies are the same...as a whole verizon wireless has the best customer services. There are jerks everywhere, but at least you can get service anywhere with Verizon too! (unlike anyone else)
in my last months bill i misread. so i was 47 cents short for which they charged me 5 dollars as a late fee....what a rip
Verizon Wireless....your company is nothing but a crooked monopoly. You cannot continue to rip off the American consumer forever....eventually someone or even the government will bring you down.