New charges i dont owe

just received verizon bill with a new charge called my infoguard voicemail from ESBI for 13.86. i refuse to pay this.if i get unhooked so be it.i dont have voice mail and i have no long distance.it says not to call verizon and to call esbi number.why doesnt verizon take care of these kind of problems? this is a second phone i am paying at different residence.i am on social security and trying to have phone for grandkids to call in case of emergency. this is scary to think things like this can happen to people.it makes you wander whats next
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2 comments
#30267

Verizon could and should have the power to protect it's customers from these sleazy little companies that tack on whatever charge they want! Do you really think 99% of these people complaining about these charges really wanted that extra long distance service?

Yes, unfortunately these days, you better not fill out a survey, enter a sweepstakes or even visit a website because the sharks at Verizon will not protect you. Interesting how friendly they are when you call to upgrade a service, but how ignorant and uncaring they are when you have a legitimate complaint. I miss the old Bell Telephone. They were always courteous and willing to remove charges that didn't belong on your bill.

They always made sure you were satisfied with their customer service. How sad these corporations like Verizon are now so out of control that consumers can't trust anything they are told when they are getting sold a service. I personally hate Verizon enough that I am about to cancel all their services, even at a great inconvenience and exprense to myself while I shop around.

They are a disgrace! :(

#24585

usbi is a third party biller..verizon has no control over these charges..that is why there is a number to contact that company directly...consumers do not realize that often when they fill out entries to win trips or prizes, they are signing up for a service..this is usually in fine print somewhere on the entry...all major corp. have issues..and verizon is not an exception to this rule...but to blame them for this issue is unfair...moral of the story...read the fine print before your sign your name..

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ID
#125893 Review #125893 is a subjective opinion of poster.
Location
Peru, Indiana

Had dsl,added fios to another account trouble started

How can I say this in 100 words. Nine years ago I retired from Verizon after 31 years and I am ashamed of that companys service. I had a dsl account in one state and a FIOS account in another. The billing was to be at a $99.95 base price,they never got it right I canceled after four months they canceled my dsl also-4 times. I made over 65 calls, hours and hours on hold they billed me after account was closed,told me not to pay then two months later it went to collections, they then charged me $200.00 for early cancellation, I broke the contract -never,never,never trust Verizon's customer service.if you prove them wrong,that's an "if" you will wait 6 to 8 weeks for a refund which was not what they quoted. -"god awful service"
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ID
#125715 Review #125715 is a subjective opinion of poster.
Location
Baltimore, Maryland
Product
Verizon Account
New Reviewer

Verizon Wireless- BEST COMPANY

After having bad experiences with Cingular, and other family members having horrible problems with T-Mobile and Alltel, we ALL settled on Verizon Wireless. We are very pleased. We didn't get insurance, but they were quick to replace our defective phones with no hesitation. We will re-sign our contracts with no question. 4 years and running. Verizon's coverage is also better than the other companies, yet Cingular says they have the best? I think not. Their reps for customer service are also very helpful and knowledgeable. That is hard to find in today's world of outsourced call centers and foreigners who have strong accents. Also, getting to a rep is very simple, just press 0.
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2 comments
#51603

I've been with Verizon for 5 years now and they have taken care of my issues. I bought my daughter a phone in September 08 and one of the buttons failed to work after a couple of months.

I did not buy insurance for it and they Replaced it at no charge.

Manufacturer warranty I assume. I have had to replace her phone 1 more time with no problems or extra charges.So knock on wood, all has been fine on my end and satisfied.

#20163

Actually AT&T can no longer use that raising the bar line or the best coverage thing by law because just as you stated it is not true! VZW is the largest most reliable provider!!! :)

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ID
#125489 Review #125489 is a subjective opinion of poster.
Location
Wichita, Kansas
New Reviewer

Verizon FiOS - Terrible Customer Service.

We purchased the Verison FiOS TV/Internet/Telephone bundle roughly 3 - 4 months ago. No complaints with anything service related, the TV, Telephone, and Internet work great. However, we recently purchased a new HDTV and put in an order over a month ago for another HD receiver. No kidding, we've called their customer service FIVE times and spoken to FIVE different techs who all told us they put in the order and we'll receive a callback to confirm. Each time, no callback no new receiver. on 5/28 we spoke to Natasha, on 6/3 we spoke to Gerard, he transferred us to Ms. Seymore (who said she'd take care of everything when she calls us back on 6/12)... yeah no call back.. big surprise. Next we called and could not get through on 6/16 (after roughly 35min on hold). We called again on 6/16 and spoke to Kim (she said she took care of everything and we'll get a call back to confirm... no call back again). On 6/17 we spoke to Charles Haynes, he said he will call us back (no callback again). Currently its 6/24 and I'm waiting on hold and working with someone named Mr. Waters. Let's see how it goes this time. -- I've worked in tech support for the past 3 years. Meaning I work in call centers... never once have I pulled the *** I've had to deal with from Verizon. -- Make sure you have all your stuff done with them when you first sign up... b/c if you need help or changes.. your screwed. -- Verizon FiOS customer service = TERRIBLE!!
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5 comments
#352950

:( The worst customer service ever!!! I have been on the phone fr 8 hours trying to find out why they double charged me for this months bill and noone will acknowledge that they have.

#268624

the verizon experience has been bad,they were 2 hours late to install

and then they broke the television tryed to get the part to fix the television but no luck i have had the runaround since then call back in twenty four hour never happened am down to calling the president

#18841

yeah he never called back. guess we'll wait it out again and see what happens.

#18625

Mr. Waters actually called be back 20min later.

He let me know he's been on hold with the dept. who can correct this problem for 30min and will try for another 10min, if he can't get in touch with them he will call us back first thing tomorrow morning.

#18621

Mr. Waters gave me his cell number and asked me to call him back in 10min. He's not picking up and no call back.

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ID
#125146 Review #125146 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Verizon Bundle

Verizon's dumb agents

I have been receiving colletion notices forom verison for a while now at an address where I never lived. The bill is about two-hundred and some odd dollars. I explaing to verizon to investigate the matter because I never ordered a phone at that address. Well they called me and said I won some prize, which was two tickets to vegas. I was given a address and told to bring proof of address and identification. Well when I lost the address and tried to call them the phone number said changed or disconnected. I knew then it was the collection agency. To bad i figured it out. I quess your agents need to step their game up. Ha!
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ID
#124612 Review #124612 is a subjective opinion of poster.
Location
North Hollywood, California
Service
Verizon Phone Service
Loss
$219
New Reviewer

Verizon Business DSL Service

I work for a company that heavily relies on tele-commuters. In my capacity I deal with almost every ISP nationwide on a weekly basis. Verizon is by far the worst, in terms of customer service. Hands down, no-one else is even close. Their employee's are poorly trained, and often can not answer basic questions. And if you want to wait the extra half hour to talk to a supervisor they will be of no more help, then the first few people you get transfered around between. You would think that "Business Class Service" they would understand that you are trying to run one, and they should be too. Being without service for days on end is not acceptable. When possible, I place orders for new serivce to be installed at least 2 weeks before I actually need them. They are usually about a week delayed. The standard excuse is that "the order did not flow through the process correctly". Which really is no excuse at all. It's basically just admitting that their business is run very poorly. If they tell you to expect a call back, when they have isolated the problem, forget about it. Jesus is coming back before that call. Out of the dozens if not hundreds of times I have heard that, I have never once received a call back. Status updates never seem to be available until things are magically fixed, with no explination as to what was wrong in the first place. By that point I am usually just glad that things are working and that I can get off the phone with them. Considering the list of things I would rather do then talk to Verizon support includes but is not limited to: walking on broken glass, doing taxes, and listening to K-Fed's album on repeat for days on end. In short if there is any other option in the area other than Verizon DSL, take it. Even if it is cheaper, it will end up costing you more in time lost to downtime As I have been typing this up, I have been trying to get through to somebody for an update on a ticket. I guess I asked too many questions, they put me through to somebodies voicemail when they told me I was being transfer to a supervisor. There goes another 45 minutes down the drain.
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2 comments
#116599

the worst customer service. prepare to be on the phone for well over an hour, transferred to the wrong departments 10 times and then on hold for 30 minutes when you finally reach the right department

#32397

We must be twins in different cities. We have the exact same problem (different type of business though).

I'm currently on the phone with them, 1 hour in so far, talking about the same issue (not having phone and internet service for 2 weeks!) and was even transferred to the SAME woman who told me she would return my call last week. Everyone I talk to tells us something different (we can't find your account, the original price you were quoted was incorrect...etc.) Ahh! Headache! And most of all, the time spent on dealing with this issue is time we can't get back.

We have cancelled our service, will be writing to corporate, and will be, begrudgingly, calling Comcast for service (at a lower price than Verizon was offering...). So much for customer service or having some kind of coordination in a company!

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ID
#124392 Review #124392 is a subjective opinion of poster.
Location
Mobile, Alabama
I tried to call Verizon Fios customer service to discuss the overbilling on my bundled account. The billing office closes at 6:00pm EST. I began my call at 5:40 pm est. I have been on hold ever since. I guess that is their solution to customer services. If you have a...
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11 comments
#1232472

on hold with verizon fios for over 1 hour and thirty minutes.

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ID
#124339 Review #124339 is a subjective opinion of poster.
Location
Auburn, Indiana

Verizon, say goodbye to my money

I have NEVER exprienced worse customer service than with Verizon. My home telephone service is out, and when I called I was put on endless hold as I was passed from one *** to another, each of whom was stupider than the last. Was ultimately told that I would have to wait 10-15 days for anyone to even come out and look at the problem. "Customer service" reps were rude, uncaring, uneducated, helpless *** who completely wasted hours of my time before I gave up and decided to just cancel service. Verizon, WAKE UP and realize that the people who PAY you for service should get it.
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2 comments
#21972

Spoken like a true phone company employee.

#19223

The part you neglected to put on here is how your phone service was most likely out due to non-payment. So they probably had to port back over your number which does take about 10 days. You can't fix your own problem so why do you feel you can call someone else a ***?

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ID
#124066 Review #124066 is a subjective opinion of poster.
Location
Fairfax, Virginia
New Reviewer

Verizon billing mistake & wrongful svc suspension

I experienced suspected card/id theft, got a new card and registered it w/ Verizon, got the confirmation of change and telephoned to verify. I was assured that all was well w/ the account, but behind the scenes the payment didn’t take. I have no problems with the card with other retailers. My acct was suspended in the middle of the work day (I work out of the house). I spent 2 plus hours on the phone w/ various Verizon Depts. and lost 1/2 day of work. Fios got turned back on again but now i’m receiving threats about suspension for non payment. I spent another hour on the phone today and have no assurance that it’s fixed. Their customer svc, billing and financial area folks can be very RUDE too!!!!! Investigation reveals that Verizon billing issues are plentiful/widespread. AVOID VERIZON!!!!!!!
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ID
#123939 Review #123939 is a subjective opinion of poster.
Location
Tampa, Florida
Loss
$200
New Reviewer

The Nightmare Goes On

To Verizon customer service: I would love to thank you for the nightmare you have caused me. Keep in mind that I am posting this nightmare to the web and sending a copy of it to the Better Business Bureau. Thursday, June 5, 2008 – I contacted you about my internet service that hadn’t been started yet. Thinking it was only a minor problem, I allowed you to send me to customer service in the Philippians. I spent 3 hours on the phone. Most of the time was on hold listening to blaring music. Finally I was told my service would be up and running in 24 hours. Friday, June 6, 2008 - I got a call at 8 AM from Verizon saying my service was connected. When I tried to connect to the internet, I still had no service. I called customer service back and again was sent to the Philippians. I was asked the same questions I was asked the day before. 2 more hours go by where I am mostly on hold. Finally someone tells me a tech person will come out to look at my phone lines. I wait 5 hours for them and they never show up. During that time I got many calls saying a tech was coming before 5 PM. I’ll just say I was pissed when he never showed up. Verizon is also not open during the weekend, so I couldn’t yell at anyone about their lack of respect for my time. Saturday, June 6, 2008 – the tenant in the front apartment is bragging about surfing the *** site with his free internet service. Yes, Verizon hooked my service up to his apartment. I should have known something was up when the modem showed up without the words front or rear apartment written on the box. I think UPS delivered it to the front apartment and the tenant just brought the box around to my porch. Monday, June 09, 2008 – I called Verizon back. I spoke with about 20 different people during my time of trying to get this straightened out. I was on the phone for at least 3 hours and got disconnected so many times it wasn’t funny. I couldn’t get them to understand that there was a back apartment and that there had been phone service here prior to my moving in. I kept repeating that service had been turn on in the front and they kept asking me, “so, what’s the problem”. The problem is I AM IN THE BACK APARTMENT!!! Well finally towards the end of the day a phone tech showed up at my door. Believe me I was glad to see him. By the time he left my service was on. I give many thanks to the phone tech. Just when I thought my nightmare was going to end, I discover all of those phone calls to the Verizon call center had sucked up my minutes. I was told when I signed up for Verizon wireless cell phone service that all calls to Verizon customer service would not. Now I’m over my limit by 74 minutes. At .45 a minute, you do the math. In the end, Verizon never told me they were sorry. They never gave me any free internet service for a couple of months to compensate me for the headache they caused. They never reimbursed me for the cell phone minutes I wasted while they were playing games. In the end I may be the customer, but Verizon proved that I mean nothing to them. All they want is the money I spend for the internet service and cell phone, but if I have a problem, nobody wants to hear it. So what do I think of Verizon? They such when it comes to customer service.
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ID
#123763 Review #123763 is a subjective opinion of poster.
Location
Syracuse, New York

Verizon Fios - sucks

I signed up for Verizon Fios in January 2008 in Northern NJ. I got the tv package only. I was told $42.99 a month plus extras for a total of under $50.00 a month and with free installation. One free box and remote. What I got was a bill for $ 299.65 a month. I called up Verizon and was put on hold for over 20 mintutes and then passed around like a hot potato. I am getting billed every month and my credit score in is the toilet. End result I to cancel, but no one came to my home. So, now I am in limbo. Ed Stevens
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1 comment
#16000

Verizon fios isn't ready for prime time. The Fios "network" or the customer service department sets records for on hold times, rerouting, and blaming someone else for problems.

I agree with the previous comment that there are also a lot of hidden costs.

Wait until 2015 if you are considering a switch. Stick with Direct TV, Comcast, or anyone else.

ID
#123174 Review #123174 is a subjective opinion of poster.
Location
Stamford, Connecticut
New Reviewer

Threatened to sue me.

i owe a cell phone bill and it went to collection. National Enterprise system calls twice a day.I finally answered phone,and now I get a threat they will sew me if i dont pay.Now they want to take out of my acccount at my bank. I have bills,gas,groceries,loan payments,and rent to pay. They want me to pay them over half my check. I cant do that. They wonder why economy is bad.They just want to take all your money. I asked for payment plan but they refused.I offered to send money but they said we cant do that.thank you national enterprise for breaking me.who knows if i will have money for the stuff i really need after paying them. Im pissed off at this collection agency.Watch out they threaten you.
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1 comment
#44768

Your complaint should not be on the verizon list. Our economy is bad because people live above their means.

Accept services they cant afford.

Of course you should pay those bills more important. Hopefully you will not acquire more bills or services you cant afford.

ID
#123142 Review #123142 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Service
Verizon Phone Plan
Loss
$438

Envelope and box delivery were not shown as separate.

On 6-3-08 I was told to sign for a box delivery. The agent pointed to the box which she had placed in my doorway. I turned the box over and saw that it was from Verizon. I was expecting this. She handed me the gadget for my signature. I signed. She then handed me an envelope on the clear side. I thought this too was from Verizon. It was not. It was from my devious employer. If I didn't know better, I'd swear this was a set up. It was unbelievable, unexpected and devious. BOY WAS I PISSED!!!!!
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ID
#123111 Review #123111 is a subjective opinion of poster.
Location
Reston, Virginia
New Reviewer

Verzon Fios

I quit Verizon. I loved the Fios (once i got it). The reason is I spent several hours getting tossed around like a ball in a 3 ring circus in what they call customer service. It was simply the worst so called customer service experience I have ever had in my 44 years on earth. I switched back to Time Warner Cable. They have Road Runner Turbo which is faster than DSL & their customer service Reps can handle any service they offer with great efficiency and Knowledge. I now have my home phone, Cable & Internet with them and could not be happier. Verizon just simply was not worth the time and aggravation. I say this in all honesty because i spent several hours a week on the phone with them for problems that could have been handled in less that 20 minutes. I would give their products a B average and their customer a D- average
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1 comment
#110650

I couldn't agree with you more. Tomorrow I am on day 4 of an ongoing saga: I called 2 weeks ago to cancel (I had gone to month to month) and they offered me such an amazing deal we signed up for another 2 months.

Weirdly, we lost half the channels we had before, so I called. Was given the run around (again, day 4 now, escalated since 3 days ago) and found out that I was NOT given the prices I was quoted on the phone, but the normal rate they would give anyone. I call and get put back into the que constantly, no one knows anyone. Tomorrow, no matter what they offer, I'm going to cancel my phone (just use the cell) FIOS (perhaps get netflix) and a cheaper internet provider.

I thought I would miss such luxuries but I feel a strange peace about the whole thing. They can go whistle up a rope, the commies.

ID
#122977 Review #122977 is a subjective opinion of poster.
Location
Troy, New York
New Reviewer

Verizon

After a five week ordeal w/techs to try and fix my USB broadband card, I contacted customer service to adjust my bill! Keep in mind that in one day I had 238 min. on one set of calls that droped 3 times. Now remember you only get credit for ONE min. on droped calls. This is a direct line to verizon techs (800-951-****)and(866-298-****). I was instructed by verizon techs to use these numbers to for calls to continue with the same tech. so I didn't have to start all over again with another (that only happened 7 differnt times........on *611 ya... you know 20min to connect 20min to explain the problem and then 40min~80min for the new tec. to read out of his/her book of trouble shooting.Not solving the problem.)Anyway to make long story short ,I finely got a tech that was able to fix the problem!!!!!!!!!!(thanks again BELTON,#4601)----replacing the USB720 GO FIGURE.At this time I had in 3wks (40hrs) of my time involved.Well, now get this, the first replacement(like 80% of verizon employee's) didn't WORK!!!! Because verizon was out of USB720's(rebuilt) I was giving a UM150.It works fine. (again the short verion)this took 2wks. for the UM150 to find me and my computer.Most people would have giving up by now and I think thats what verizon banks on.(I mean BANKS the "noun" as in deposites) Thats the back ground,now comes the insanity.BILLING!!!!!First the cell ph.,because I went over my minutes using the the 866&800 numbers talking w/verizon techs(238min in one day)Per verizon employee's.This resulted in in $20+ on my bill.It took over an hour to take off of my bill.The reason I was given by a verizon superviser for not being able to take off the charge was "it was my choice to call those numbers(866,800) instead of *666 woopsssss!!!!! I mean *611 number.The credit, after some rather intence laungue was given. Now the USB broadband.I was given a 77.6% credit for not being able use the USB720 for over 2 months. The key word "USE".That means when I want to for more than 7min at a time.And not just at surtain times during the day.Keep in mind I had over 40hrs w/techs and the new UM150 works just fine.Again I was told by the verizon superviser"I cant give you credit for time you used the USB720"I told her again that 90% of the usage was with a verizon TECH tring to fix a verizon problem.What Part of USAGE could she NOT GET! Thank You corporate America for taking our money and providing such great service!And remember were not happy until your unhappy
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ID
#122906 Review #122906 is a subjective opinion of poster.
Location
Pawleys Island, South Carolina