Verizon, owes me money, not helping me.

I paid Verizon via EFT mistakenly for my Verizon Wireless bill. Wireless harrassed me for the money, I kept telling them Verizon has it and they need to figure out what pocket they stuck it in. I wound up paying after threats by wireless, and now Verizon won't give back the original money paid to a dead account. I tried working with them, but it seems they all went to Useless University. Finally went to State AG and the FCC Consumer Complaints folks......maybe they can get some work out of them, I have tried via phone, email, faxes, you name it. must be nice working for them, you don't have to actually do any work. I'll never use them again, just on principle.
View full review
1 comment
#44767

They are not the same company! Cant check pockets if they are wearing different pants.

ID
#128504 Review #128504 is a subjective opinion of poster.
Location
Boston, Massachusetts
Loss
$163
New Reviewer

Verizon not customer friendly

I have not had acceptable land line service since May 14th (& called this very day). Yet they stated I did not report trouble on my line until June 20th (from June 20th, I had intermediate service & when I did have service it was so statically, I could not hear the caller). So as usually, what ever the BIG corp states that is in their notes is gospel, regardless of the names and dates I have to support my argument. Today, they only agreed to credit my account for a few days! That is just why I am no longer a customer of Verizon.
View full review
ID
#128353 Review #128353 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Product
Verizon Account

Customer Service

I am beginning my 3rd hour on hold with Verizon customer service. If anyone answers it will be the 9th person I have spoken to, none of which were able to help me cancel my account. Our of curiousity I used my cell phone to call Verizon to initiate new service. That call was answered immediately. Ironically, I was calling to cancel service in a home that I am renting and I recommended Verizon. In the meantime, my wife and started new Verizon service in our new home, which I intend to cancel. I have also filed a complaint with the Florida Public Service Commission.
View full review
2 comments
#371486

I received a replacement router by UPS yesterday. I am returning the faulty router by UPS today. Your tracking number is

1Z 57E 5F4 06 **** ****.

I was without service from 11/4 to 11/9. Will that outage be reflected on my bill?

Thank you

#212293

How is it that I do not own my connection Equipment yet I must pay for any thing such as a DEAD Battery . Is it your policie that the consumer must pay for the maintenance of YOUR equipment ? :( :(

View more comments (1)
ID
#128311 Review #128311 is a subjective opinion of poster.
Location
Orlando, Florida
Product
Verizon Account
Loss
$500

Verizon's Horrible Customer Service

I started Internet and Cable (FiOS Internet and TV) with Verizon last month. There was a problem with their billing practice so I contacted them trying to get it resolved. After numerous phone calls (totaling more than 3 hours) with an average waiting time of more than 20 minutes each I gave up and tried to resolved this over their website instead. After wasting an additional 2 hours with their websites trying to sign up (they have 2 separate domains: Verizon.net and Verizon.com depending on the type of service), I completely gave up and gave in. Phone calls and direct website contacts didn’t work so I decided to inquire via email. To my surprise and frustration, they only provide “auto reply” which asks me to get this resolved via their websites or contact their customer service reps. These people just don’t understand customer service, period!
View full review
2 comments
#367269

I called to have my Internet bundle to disconnect in 2 weeks,

It was disconnected right away.

Tried to have it connected back, still waiting for it to happen.

Have called customer service 6 times, no results. Each time you

Call , your put on hold for about 15 min. Than they transfer you to someone else, end results nothing done.

#27623

Verizon is evil.

I had the exact same experience with FIOS. None of the three services worked when they were installed. That took a good six hours on the phone and the web trying to get some assistance. Eventually, I had to start sending certified letters before they would respond.

It's been one problem after another since then. All with the same indifferent, incompetent customer 'service'. I've never gotten any service whatsoever from the web site.

This can only be the result of a corporate decision to make it difficult to complain and to minimize company expenditures on installation and maintenance.

View more comments (1)
ID
#127896 Review #127896 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Verizon Bundle
Loss
$80

Verizon Wireless 30 day trial or money back.

I tried the Verizion 30 day test drive Back on March 3rd of 08, it is now July 18th. The advertisement said to test drive the phone for 30 days and if not satisfied with it they would refund your money as long as you sent the phone back within the 30 days. Ok so I sent the phone back on March 26 according to the instructions on the package, I'm still being billed for $264.00. This includes the first month of service @$39.99 + tx, Activation fee of $35.00 and of course the "early termination fee" of a $175.00. I get letters once a week threatening to take me to collection and take legal action. What a joke. How am I suppose to test drive the phone if I don't activate it dah! I suppose I could leave it on the counter to see if it activates it self before I use it. So much for the test drive. What a ***. but I guess it's a good way to make money.
View full review
1 comment
#25421

that statement doesnt sound very accurate. In order for your service to be activated, you need to accept the agreement.

the details of the "test drive" is also in the collateral. You have to port your number to another carrier in order to get your bill paid off. To those who do not know what port your number means, that means taking your phone number to another carrier.

Otherwise you are charged for the activation fee and the time you had service with Verizon. any other questions please ask.

ID
#127801 Review #127801 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

Verizon Wireless 30 day trial or money back.

I tried the Verizion 30 day test drive Back on March 3rd of 08, it is now July 18th. The advertisement said to test drive the phone for 30 days and if not satisfied with it they would refund your money as long as you sent the phone back within the 30 days. Ok so I sent the phone back on March 26 according to the instructions on the package, I'm still being billed for $264.00. This includes the first month of service @$39.99 + tx, Activation fee of $35.00 and of course the "early termination fee" of a $175.00. I get letters once a week threatining to take me to collection and take legal action. What a joke. How am I suppose to test drive the phone if I don't activate it dah! I suppose I could leave it on the counter to see if it activates it self before I use it. So much for the test drive. What a ***. but I guess it's a good way to make money.
View full review
2 comments
#50499

Yeah, I was thinking we're only hearing his side of the story and it doesn't add up. I sell wireless (not verizon tho) and they don't do that kind of stuff~ it has to be something the customer "conveniently" overlooked or failed to say.

Legitimate complaints help ppl. Just unloading cause you were too lazy to follow the rules is a waste of everyone's time.

#40367

You need to read the test drive info... It says right in the flyer, on your sales slip, online AND in the stores that in order to cancel in the first 30 days without penilty you have to port your phone # to someone else

View more comments (1)
ID
#127800 Review #127800 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
New Reviewer

Verizon FIOS Wait time averages 30 minutes +

From the initial phone order, the wait time for customer service is totally unacceptable. It took several calls and about 3 hours on HOLD to get the service initiated. Half the time I received the wrong information and would have to call back repeatedly. Each call was at least 30 minutes on hold. Recently, I discovered that I had been charged for a premium channel that I didnt have or order. The monthly charges dated back to my installation date. I tried numerous times to call customer service. When the wait was over 20 minutes, I would hang up... after all I do have a life. Today I tried again and was on hold 46 minutes before I gave up. I tried again and was on hold for 48 minutes before I finally got the error corrected. I am willing to bet it will still be on my next bill. If I could get out of the contract...I WOULD! TOTALLY UNACCEPTABLE!
View full review
ID
#127470 Review #127470 is a subjective opinion of poster.
Location
Fort Worth, Texas
Service
Verizon Internet Service
Loss
$120
New Reviewer

Verizon service (3 times); nothing but a nightmare.

I have had Verizon (or what ever their latest name change is) three times, yes three times. Each time has been a nightmare, here is my story. 1. 1997: ISDN made its appearance into the world. Of course, we wanted to move beyond dial-up and so I got the ISDN modem. Installed it and it worked right and this went on for (about) 3 weeks (to say it). After about three weeks, (one day) it died. It stopped working I mean the modem just would not work, and I couldn't do anything with my computer. I called the (wonderful) customer service (in those days), it was called Bell Atlantic. What did Bell Atlantic do? Bell Atlantic talked down to me, and "assumed" in so many words and w/o saying a whole lot that the whole thing was my fault. They had me crawling under my computer stand, going out to the wire box on the back of the house. And of course nothing was wrong on there. Bell Atlantic just couldn't seem to figure out what the problems was. But the problem was "all" in my head and this customer was doing something wrong. They were also going by their book. And besides it didn't fit any of their book problems, they didn't have an answer for me, and "of course" again the problem was all in my head and my entire fault and "of course" I was doing something wrong. What was I going to do? Got tired real fast of their blame games on this customer. One day, while working I went onto the Bell Atlantic website, and started looking for managers to call. I found the name of the Internet Services manager and got that person's name. I though, "well" I had two options, either write him at work or at home. If I wrote at work, it probably would not get to him. And second, I could write him at home if I found his home address. I ended up finding the Internet Manager's name with the company and then found his home address. He called me within 4 days after I wrote him. To fix the problem, he sent out the head of the union. The problem stayed fixed for about a month and then bombed again. By that time, I've had enough with Verizon (or whatever their latest name change was), and then I cancelled the service and went back to my trusty dial-up. 2. DSL came out to my neighborhood. I subscribed to "this" service. Got it in th4e mail, instlal4ed it and it "worked" (for guess what), the typical 4 weeks, then this of course bombed, like anything else that Verizon had. I called them, they of course "again" talked down to me and everything was my fault. Now mind you, half my neighborhood has DSL, but mine didn't work. I finally raised so much fuss and they came out to my house. Their reply was this. We can't come into your house; you don't have Verizon as your phone. This is part of the SCC rules. I said, show me the rules, I want to know where they are, who wrote them and I need some credentials. They refused to do anything else. This was plain out discrimination. Verizon would not fix my DSL, but again, most of my neighborhood has "this" service, but yet mine would not and I repeat would not work. They said I had to wait for FIOS. FIOS came in July of that year "06". What happened next is the worst horror story of my experience with Verizon. #3. July of 07, it was installed and worked the best of the three experiences that we had. Even though at times, it was slow, it still worked. At that time, I also wanted to get my other computer connected to the internet. Verizon customer "Tech" support along with all their fancy MCSE etc; promised me and swore up and down that they would help me over the phone. When it came down to doing this task (which would have been so easy); like other times, they screwed it up bigtime. Each time I would call them, their head was "up their funny bone" (I'm being nice). Finally I got tired of their games and called Best Buy Geek Squad. Just as Geek Squad came into my house to fix the problem, the girl from Verizon calls me. I told her, you're a day late and a buck short honey and hung up on her. This like everything else, we'd had through Verizon didn't last very long. In Sep of '06, we had a billing problem, that got fixed and they should have "immediately" turned the service back on. Nothing ever happened. I was still talking to manager's 4 days late, "yes 4 days later". The FIOS never got fixed. I got tired of it and ended up going to another service provider (cable company). Finally here is an example of just how Verizon thinks of customers making complaints and blames everything on the customer. I was the EA to the Director of DSL customer services for over a yr. They were having so many problems with customers dropping DSL and going to other providers that they "hired" a contractor to find the problem. I took a look at the list of complaints one day, and said to myself. The problem is with the CSR's and not the customer. But no Verizon didn't see that and "of course" blamed everything on the customer. I was out yesterday at one of their promotional events (they were signing up customers). Of course, they didn't want to hear my story. It would be negative towards signing up new customers. I did talk to a regional sales manager who took my name down and promised to call me the next week to see "if I wanted to sign up". The only want I will sign up again is this. I will have the name of a high-level VP to call if I have problems. When I call I expect them to jump. If they want this customer back, they will have to jump through hoops to get me to come back. Now that you've read my story, think twice about going to Verizon. Nothing has changed in the company, except they want your service. Verizon is top-heavy with managers and knows it, but doesn't care, that is part of their problem.
View full review
ID
#127386 Review #127386 is a subjective opinion of poster.
Location
Herndon, Virginia
Service
Verizon Internet Service

On phone for 1 hour and 45 minutes and still did not cancel my dsl

Verizon customer service passed me around for one hour and fourty-five minutes and still would not cancel my dsl service. I was given 4 different phone numbers and was transfer to a different person 9 times. One representative hung up as soon as I asked for a cancelation of service. I ended up angry with someone who did not deserve it, but she finally got the guy that hung up on me earlier to cancel my dsl service. His excuse for hanging upon me was that he accidentally turned on his mute. Needless to say, I do not believe it.
View full review
ID
#126959 Review #126959 is a subjective opinion of poster.
Location
Harrisonburg, Virginia
New Reviewer

What terrible service...and even worse customer service

Where do I start? I just got off the phone with Verizon after 3 hours of being passed around from department to department of people who each proved to be as worthless as the last. And all of this to sort out problems that started back when I ordered the bundle package December '07. I ordered the bundle package and after sending in the required verification and credit check stuff, I got a call that my service would be postponed because they didn't receive the verification and credit..well..stuff!! So, I called the 800 number back and just my luck, I got a customer service rep who was in India (note: I have nothing against India or anyone from India). The rep struggled to understand me and I struggled to understand her, but we trudged through it. I resent the fax, however, that pushed out my service date. We did verify what was being set up...the triple package (phone, internet, tv..remember this part!!). So, the service guy comes out and sets up phone and internet. Remember, I already verified that I was getting phone, internet AND tv!! So, I end up calling Verizon yet again. Since the tv wasn't included in the order and the phone and internet wasn't bundled, I had to resend my credit check and verification stuff..again. Guess what....I got a call back that they didn't received it, so I went through the whole process again with someone from India..same scenerio. The service guy came out and this time set everything up correctly..however..here's where more fun stuff starts. After paying my next bill, my internet gets cut off. So, I'm on the phone with customer service. After about 2 hours of being passed around between departments, we get everything "resolved." Verizon mistake..they cut it back on. The next month rolls around (March by this time!!), and same issue...internet gets cut off. After another 2 hour marathon of being passed around, we find out that my service was not bundled and not only that. TV service wasn't being billed because it was being charged to my cell phone which wasn't even part of the bundle package. So, we get all that "fixed" Here we are at June '08 and my internet service gets cut off, yet again!! After a 2 1/2 hour marathon session, we determine that the package isn't bundled. My phone and cell phone are combined on one bill and my internet and tv are bundled on a mysterious bill that never came out. However, we get that all resolved and I had to call when I got my bill in July to verify everything is set up correctly and that all of my credits have gone through. Now here we are July '08 and just as I am about to call to verify everything, I find that my internet has been shut off again! Holy (insert word here)!!! So, I'm on the phone with Verizon again. And during the course of (no lie) 3 hours, I have literally circled through departments 2 and three times, dropped during a call once and all the while trying not to pull my hair out. Oh wait, I did just shave my head this morning. We found out that my service was finally bundled, however, I still owed money somehow for my internet service and TV service. Did I mention that I never saw a separate bill and was assured that I wouldn't owe anything? Well, one of the credits couldnt be applied because the guy I talked to during the last marathon had locked the account so no one could do anything, so they applied the credit to the phone/cell phone portion, but had to add the charge to the tv/internet portion. In all, I was told I had to cough up aobut $190.00. Ouch! So finally I reached a really sweet young lady who actually had a clue! She actually understood my frustration because she's seem this happen too many times before (yup, her words!!). To get my internet cut back on (which will take 48 hours from payment by the way), I only had to cough up $118.00 which she actually stayed on the line while I did the automated thing. We'll see how this all pans out in 48 hours. The problem with their customer service is (and I'm an Industrial Engineer..ie. efficiency expert!!) that they have too many departments that only know their own part of the organization. Most of the time, I was forwarded onto the wrong department or the call was forwarded to a non-working number. Yes, a non-working number. The few people that cared, actually stayed on the line and talked to the other customer service associate before passing me off. So..that's my two cents..not to mention that my Fios internet service drops quite often as a result of the Actiontec router which is terrible!!!
View full review
ID
#126846 Review #126846 is a subjective opinion of poster.
Location
Villa Park, Illinois
Service
Verizon Bundle

Verizon Customer Service Liars

Verizon NO DSL problem started on July 3, 2008 called to try to get fixed was told not their problem it was wiring at my home. Tech to be there Saturday, July 5, 8AM-5PM due to holiday. O.K. So I sit and wait and wait no show. No call to tell us he won't be there, they know our phone number! Call to complain about no show tech and told they fixed problem with line and would contact tech to find out when he would be at house. I said NO he was supposed to be here by 5pm now it is 5:45pm. Told again it is a line problem and now they are working on it. Well their line problem is not fixed at my house and want a tech to fix. Told a tech would be there Sunday, July 6, 8AM-12PM our service would be made "Priority"! On a Sunday????? Wow! I didn't think they work on Sunday. Of course they don't, that is why no one came. (all lies from customer service) I guess techs work on Sunday in India! Call to complain again about no show at 12:15pm told they cannot contact technicians because the techs have no phones! No phones this is unheard of, this is Verizon. The day before they could contact the tech! The lies never stopped. So now Monday, July 7 - Day 5 no internet and a Holiday weekend blown waiting for the phantom technician. We started calling Customer Service at 7:30AM and the drama continued until 1:00pm when a tech showed up. Of course he said there was nothing wrong with the wiring at our house it was a Verizon problem and they would fix it but did not know when. All we wanted was an answer of 1 day, 2 weeks or a month? but they "could not guarantee when it would be fixed" Well I guess we cannot guarantee that we will pay our bill! Now to Tuesday Day 6 still no DSL and told they are working on it. We were still willing to give them a chance even after all the lies and gave them a deadline of 5pm. Suprise! It was NOT fixed. Today, Wednesday, July 9, Day 7 with no internet. We have Comcast at the house installing internet service. This was the WORST customer service response I have ever experienced. All I wanted was an answer from anyone with any knowledge. I was shuffled from several customer reps and supervisors with no answer to my problem. When it was a verizon line problem the entire time. Prime example of CORPORATE GREED. Stay tuned to see how the battle of the bill goes. I am sure it will be worse than trying to get my service fixed!
View full review
1 comment
#22653

I have verizon. Every time the *** bill comes i start to shake.

Yes, they are a rip off but vonage is worse!!! do not sign up with vonage. you cannot cancel an order & they will keep charging your credit card or bank account. all phone companies are rip offs.

i am seriously thinking about using carrier pigeons or smoke signals! they are all so *** greedy.

ID
#126813 Review #126813 is a subjective opinion of poster.
Location
Worcester, Massachusetts
New Reviewer

Verizon DSL

Dealing with Verizon is akin to entering the penal system. Just think about abandoning total control in an extremely hostile environment. My DSL died Friday while I was online. A manager somewhere in Asia said he could send a technician Monday morning to solve the problem. Then I got an electronic voice mail message Sunday evening that said the technician would stop by Sunday evening at 7 p.m. I called to follow up and was told by another manager in Canada that technicians only make broad appointments for 8 a.m. through 5 p.m., and that it would not be possible to schedule a visit between 8 a.m. and 10 a.m., as I was originally promised. The manager in Canada (Nathan: Z774846) said he would make a note in my file that would wait until 10 a.m. and call to make another appointment if a technician did not arrive by that time. I went to work at 10 a.m. without seeing a technician and scheduled another visit on Saturday from 8 a.m. to 12 p.m., EST. I then received a phone call to tell me a complimentary visit with a technician would not be possible because I missed the appointment this morning. I've made several calls back to Verizon and was hung up on twice -- once by a manager in Asia -- after lengthy hold periods. This is a nightmare. Is this typical for Verizon???
View full review
2 comments
#43334

I had the same experience with Verizon DSL. There was no possibility of talking to a human except one in India who doesn't understand American English.

The connection was just off and on for two weeks. I was on a trial period and just called up and cancelled. I am never going through this masochistic abuse with Verizon againl They are absolutely useless and do not care. Their people are rude and do not care.

I think this company thinks they have a monopoly and just do not care. I had cell phone service 10 years ago and they screwed me over. I only tried this because it (the home) belongs to my family, not me. I had a feeling this would happen, and it did.

Even when I cancelled, the young man tried to talk me out of it and said "all the companies now are outsourcing" well, screw them, they are sending all our jobs to India. Screw them all.

#40633

I recently went thru the same type ordeal w/ Verizon. My DSL NEVER worked & after scheduling 4 tech.

visits, many promises & many lengthy phone calls to India LATER, wound up cancelling my svc. Twice they came out before the scheduled time & the other 2 x they were simply no-shows (& not once did I EVER get a phone call from field svcs.). As for the automated msgs., they're about as reliable as getting info.

from a 2-yr. old.

View more comments (1)
ID
#126528 Review #126528 is a subjective opinion of poster.
Location
Bensalem, Pennsylvania
New Reviewer

Verizon DSL - Customer service? for bad service?

I live in a small pocket of Verizon surrounded by miles and miles of Pacific Bell/AT&T customers. This is a “funny” joke pulled on my city of 60,000 people by the idiots on the California Public Utilities Commission. In December 07, I signed up for Verizon DSL. The first time it was offered (much later than other companies, you’ll notice) and the ONLY service available in my little patch of electronic ***. From 12/07 though 2/08, I logged over 200 service tickets with Verizon for lost connections and inability to get DSL service. Yes, 200 – and I work two jobs and only have one day off a week! So, that should tell you something about their reliability! This year, I finally found out that you could get action if you made connection with the executive offices on the east coast at 800-483-****. One of the reasons I stuck with the service and didn’t revert back to dial up (my only option, as the cable here is worse) is that I was told that my $14.95 a month was for life. Verizon raised my rate this past month, so I spent over 2 and half hours on the phone, during my vacation, calling several continents to find out how to get this fixed. This morning, I received a call and was told that in order to provide “customer retention” I was going to be allowed to keep the service for $14.95 for one more year, and then it would go to what ever rate they wanted. They insist that they never offered that rate to me. They stated that it was only offered during the month of November of 2007 to new customers, that I was not entitled to the rate at all. I, however, clearly remember the conversation. So, warning to all consumers – record every call you make to a utility. I have now purchased a record-a-call handset and am going to do just that. Customer Service? Are you kidding? What a rip off. They are quick to make promises to keep you hanging so that you don’t tell everyone what *** service you’re getting and then when they finally get it right and it works – they screw you. You’d think I’d have paid my dues just by putting up with the *** service for so long. So, before you think of going with Verizon - do you really want to go through what I went through - just to get jacked at the end?
View full review
ID
#126174 Review #126174 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Verizon Phone Service
New Reviewer

Verizon FOIS TV change from analog to digital

I’m I recently received a letter from Verizon informing me that shortly they would discontinue support of analog TV reception on my service. When the service was installed they said that for a small fixed amount (Less than $20 one time charge) they would provide analog service for my analog TVs over the same cable as the digital signal. In the letter it said that they would provide a Digital Adapter for free for my analog TVs as long as you were a customer at the current address. This smelled like just another way to charge you for any TV without a set top box. When I called for the adapters and asked for 5 I was told that I would have to pay $3.98 per month for anything over 3 adapters!!! This is clearly unnecessary and is a revoking of our original contract. As far as Verizon’s new Personal Account Manager Service she has done nothing to resolve the problem and is very difficult to understand. When I told my PAM that she had done nothing to resolve my problem and better get someone to call me to fix the problem. I received a call from someone that said she was a Verizon manager and understood that I had a problem. Once again (5th time) I explained what I needed and she proceeded to try and convince me that all I needed was 3 adapters and even suggested that I could buy two addition adapters at a local store using the Government provided two $40 debit cards (see site WWW.DTV.Com). I told her I expected the devices for free and without monthly charges. The FOIS digital adapter is a Motorola DCT700 unit that can be found at the Motorola Web site. Make sure you look at the DCT700 Data-sheet (90Kb pdf) and the Migration to All-Digital (87Kb pdf) White Paper to see what Motorola says are the advantages, certainly not necessarily in the best interest of the end user. http://www.motorola.com/business/v/index.jsp?vgnextoid=baee9e3eeed46110VgnVCM100000****b00aRCRD&vgnextchannel=bbc455779f3b6110VgnVCM100000****b00aRCRD&vgnextnoice=1 This is a RIP-OFF!!! You will note in the following excerpt that they are implying that the Federal Government is forcing this change when in fact the DTV site clearly states “HIGH POWER BROADCAST STATIONS” The following excerpt came from http://www22.verizon.com/content/fiostv/godigital.html?LOBCode=C&PromoTCode=DIG01&PromoSrcCode=S&POEId=VU1SP EXCERPT from Verizon Web Your FOIS TV service is becoming 100% Digital – and that's great news for you! It means eye-popping pictures on every TV in the house and earth-shattering sound. More service enhancements in the future like expanded standard-definition and high-definition channels, and HD video on demand will be possible. All at the same great FOIS TV value you enjoy today. Throughout 2008, we'll be transitioning our analog television channels to an all-digital format. A few simple steps are required to receive the digital channels, and we'll help. We'll notify you by phone and mail before your FOIS TV service goes all-digital in your community. Each television in your home will need either a Verizon-provided set top box, digital adapter or a CableCARD. The one exception to this rule is if your digital television includes an internal digital QAM tuner. Verizon is leading the industry well ahead of our competitors, to bring you the benefits of 100% Digital FOIS TV. FAQs – General Questions What is digital conversion and why is the transition from analog to digital occurring now? The federal government has mandated that all television broadcasting be transitioned from analog to digital transmission by Feb.17, 2009, freeing up parts of the scarce and valuable broadcast spectrum. Verizon made a commitment with the FCC to eliminate our analog service by Feb. 17, 2009. Verizon's transition to a 100% digital format will enable Verizon to offer even more of the great high-definition (HD) and special interest End EXCERPT Jim
View full review
1 comment
#86027

Basically going through the samething with local Comcast service. My whole thing with the analogue to digital conversion is that everyone was saying don't worry if you have cable service they already do that for you.

But they won't anymore and you will have to pay now. I suspect that eventually they force you to rent every box down the road.

ID
#126077 Review #126077 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Verizon Tv Service
New Reviewer

VERIZON IS A VERY DISORGANIZED COMPANY; HONESTLY.

I could not even begin to explain how frustrated and displeased i am with VERIZON COMMUNICATIONS. The whole company is disorganized. Here is my story. So this guys comes to my house, door to door, offering verizon triple play offer. Get internet, tv, and phone for 2 years and receive a FREE HDTV. So i agreed, but first made the comment that I already had verizon broadband, and if i cancelled it, if it would cost me the cancellation fee. 3 PEOPLE TOLD ME NO! THE PERSON WHO CAME TO THE HOUSE, THE PERSON I GAVE MY INFORMATION TO, AND THE PERSON WHO CALLED ME TO CONFIRM MY DATE!!!!! They all said, no, you will not be charged cancellation fee. ok. so installed in january. received my bill. $300 because they bill ahead.!!! then my broadband bill came, NOTHING WAS CANCELLED. i still owed them regular months! so i called and cancelled. i have to pay them $200 for cancellation fees which they state, verizon fios should've never told you that, we are the same company but not the same branch!!!!!!! crazy huh? well there's more. I received my paper in the mail for my free tv. Dated FEBRUARY 27. I put in the order FEBRUARY 29th. I waited the 6-10 weeks that is stated on the paper. nothing..... I called, "well fed ex hasn't shipped it yet", "your not at your 10 weeks yet" (i was at my ten weeks), "Miss, you passed your 10 weeks point, your at 12 weeks but i don't know whats the hold up". So finally i decided to be straightforward with one and he kindly told me that he would give this to his suppervisor for immediate action. that i should be getting it in a week or so. IT'S BEEN 4 WEEKS!!!!!!! This month of july will mark 5 months since they promised me a tv. that's what, 20 weeks! more than double the date!!!! When i called verizon to talk to them, not the rewards center, verizon, THEY DIDN'T EVEN KNOW I HAD A TV COMING. THEY COULDN'T DO ANYTHING ABOUT IT JUST OFFER ME $200 CREDIT TO MY ACCOUNT, which will be paid in installments of 17 dollars for a year..... yea, that's enough for the trouble i've been through with you guys. so i decided to cancell and just pay the cancellation fee. great story, huh?
View full review
ID
#125944 Review #125944 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Verizon Internet Service