New Reviewer

Verizon

I cancealed my sevice on 4/2/08 and paid all remaining balances. every month since April I recieved a bill and I would call them and they would say I have no balance and I was fine. I now recieved a letter that they put me in collections. I called verizon and asked them for a statement saying i had a zero balance and they said they would mail me a statement. I in the mean time have a bad credit on my credit report. I want this off of my report.This is not fair, that a large company can do this to a customer.
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1 comment
#98239

This company screwed my credit history not once but twice. And they will do nothing to help you.

I moved changed my address with verizon and they claimed that they send the cancelation bill to me and the next thing I know, Im involved with a collection agency. All they do is harras you and don't want to hear what you have to say. I have spoken to 6 of my friends and they have had similar encoutings with them.

We have banned verizon and are telling our friends and families to do the same. They are going down hill real fast.

ID
#135645 Review #135645 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

95 year old with no service

My mother is 95 and a resident of a nursing home. She has her own private phone, for which I pay each month. Since July 21st, today is Sept 15th, 2008, she has had very bad static on her line making it impossible for her to hear anyone well. I called Verizon on July 21st and of course got no results. I called them a few days ago, again, and a machine said that the problem was in the verizon system and it would be fixed. I called again today and got a rude person who told me that since she was in a nursing home, there was no emergency, and the complaint will be handled in due time. My poor mother is alone with no way to call out to any of her family, and of course they can not call in either. I go with my (verizon) cell phone during the day and calm her down, while I am running up my minutes. They are the most ignorant company I have ever had to deal with, bar none. My next step is to call my State and Federal Rep and ask for intervention from the government.
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ID
#135546 Review #135546 is a subjective opinion of poster.
Location
Boston, Massachusetts
New Reviewer

Verizon Broadband

Back in April 2008, I signed up for a "free 30-day trial" of Verizon broadband to use strictly for internet access. I received the equipment and within a day discovered that I'm just outside the coverage area for broadband and so this solution would not work for me for internet access. I promptly returned the equipment the same week (well within the 30 free trial) along with a signed letter requesting that they close the account. I did it that way because it is impossible to get a human being on the phone and they don't include a "close my account" option in their phone menu. I continued getting bills for the account, progressively higher each month. I talked to them on the phone no less than 3 times, explained that I verified with the post office that the equipment was delivered to them within a week (they "lost" it). They continued to rack up charges, continued to send me bills and started calling multiple times every day. I wrote yet ANOTHER letter, explaining in detail all that had taken place and included copies of my first letter to them AND a copy of the receipt from the post office proving the date the package was delivered to them. I explained that they were trying to charge me for a SERVICE THEY COULD NOT PROVIDE, and that if they didn't clear the balance off my account and close it immediately, I would file formal complaints with both the BBB and MPSC. These idiots are not only still sending me bills (to the tune of $322 now), but I just learned they have reported it to the credit agencies, which is going to royally screw me, as I am attempting to refinance my home! Next stops...BBB, MPSC, lawyer.
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ID
#135539 Review #135539 is a subjective opinion of poster.
Location
Reston, Virginia
Loss
$320
New Reviewer

Return a modem = Get debt collector call

I came to my senses and cancelled my Verizon internet, returning the modem as they asked. I called the shipping department who said it was received, and the billing department said I would be credited. ONE YEAR LATER, I get a call from a debt collector asking me to pay for this modem. I could not believe this charge was still around and was in shock that Verizon had the gall to report me for a debt I didn't owe! Then again, after reading all these stories, I'm no longer surprised. Overcharging you is what they do. Asking you for money for no service is what they do. ***-poor customer service over the phone is what they do. And punishing you for something THEY did wrong is what they do. Why, o why, is this company even allowed to be here? It should be illegal to run a business the way Verizon does.
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ID
#135516 Review #135516 is a subjective opinion of poster.
Location
New York, New York
Service
Verizon Internet Service
New Reviewer

Verizon FIOS Billing Sucks

Verizon FIOS Billing system sucks. They billed us incorrectly 3 times. The invoice amounts don't match what they charged on our credit card. Calling them on the phone is a nightmare, you get a different answer each time. Installation was supposed to be free but they charged us three hundred and sixty two dollars on the first bill and then on the third bill they charged eighty-nine dollars as the first part of a three part installation fee. What a bunch of crooks. We had had enough of them after three months. Love the service but hate the Customer Service.
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1 comment
#34675

If you only knew how and what was involved in their computerized "Billing" Systems, you would'nt be surprised....you would be 'horrified' ! As inept as that company is, they will still make profits in spite of themselves....kinda' like Lehman Brothers.

ID
#135462 Review #135462 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$200
New Reviewer

Verizon and the $5 Late Fee

Hi All – I work with a law firm that’s investigating Verizon Wireless’ practice of charging California consumers a flat $5 late fee and whether the practice violates California’s consumer rights laws. Customers are charged a late fee if they don’t pay bills on time but according to California state law there may be some issues with charging a fixed late fee as a penalty. There may also be issues with charging all customers the same flat fee, regardless of the cost of monthly plans. As part of the investigation, Hagens Berman wants to hear from any Verizon customer living in California who’s paid at least one late fee in the past four years. You can contact the firm at info@***.com or (206) 623-****. More information on the investigation is on the firm’s Web site, www.hbsslaw.com.
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ID
#134818 Review #134818 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Verizon and the final bill

Who do you complain to? Verizon doesn't care. After having Verizon Fios removed in March or April--depending who you talk to--I received a $46 credit from them in July. Last week I got a bill for $433. Upon calling them, I found that I really only owed them $118 I requested an updated bill. I got one telling my that I owed them $433. I called again and was told that I actually only owed $118. and again, I requested an updated bill. I received that one the other day, showing that I owed them $450. My husband called them and after getting disconnected four times, he spoke to someone who told us that we owed much more as we had never been correctly billed since the onset. Regardless of the fact that we get names. No one ever knows who we talked to. There is no accountability. My husband asked the woman he talked to to send a itemized bill and she said she wasn't authorized to do that. What's that supposed to mean? but I am to happily hand over $450+ just because they say so. Who can I complain to?
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4 comments
#746083

i a yet another dissatisfied Verizon customer. They screwed me over big time.

Someone needs to file a class action suit against this company. I will be calling VA's corporation commission. It is time someone put a stop to their incompetence. I too do not care about the dip in my credit score.

They count on people caring so we pay the bill.

Well, I am old and don't need to buy much else before I kick the bucket! lol

#54881

Maybe in Va you have a State Office that actually cares. In NJ , there are offices, divisions, departments, whatever but no one listens or cares.

Verizon can do as they please. I still refuse to pay the bill. I was contacted by the firm that is to handle the collections of this alleged 'debt' and after she heard my tale, she told me that she wouldn't pay the bill either.

Take me to court. A dip in my credit score is a small price to pay to this company that quite clearly is screwing its customers.

#54880

They did a bait and switch on us with the final bill and then reported us late, costing my wife 200 points on her FICO score.

#39907

If your have any problems with these idiots. Just call your state's corporation commission.

No problem..

Just call verizon once and if they can't sort it out then call your states office.

:)

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ID
#134514 Review #134514 is a subjective opinion of poster.
Location
Landisville, New Jersey
Loss
$500

Verizon telemarketers are liars-screwed up my service royally

Never, never, never let one of Verizon's telemarketers talk you into changing your service if you are happy with it. I made the mistake of letting them take my home phone service and internet and "bundle" them. I was told that it would save me money (lol) and if I wasn't happy I could have my old service restored exactly as it was with no problem. My monthly bill increased considerably, so I tried to call to get it changed. It took 4 days of frustation and several hours on hold before I got a real live person. I told him I wanted my phone and internet restored to exactly the way it was before I let them change it. When I got my bill, my internet service went from $29.99 to $37.99 a month. I just got off the phone with them (after about 45 minutes on hold) and they're telling me that the $29.99 package is no longer available and "there's nothing they can do" except give me a higher priced package. This came from a customerservice supervisor. To make a long story short, I'm looking for a new phone and internet provider. By the way, if you look at Verizon's website, you'll see a $29.99 internet package offered (with the 1st 6 months free!). Once Verizon suckers you into a contract, they could care less about customer service.
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ID
#134502 Review #134502 is a subjective opinion of poster.
Location
Newport News, Virginia
Service
Verizon Internet Service

Verizon telemarketers are liars-screwed up my service royally

Never, never, never let one of Verizon's telemarketers talk you into changing your service if you are happy with it. I made the mistake of letting them take my home phone service and internet and "bundle" them. I was told that it would save me money (lol) and if I wasn't happy I could have my old service restored exactly as it was with no problem. My monthly bill increased considerably, so I tried to call to get it changed. It took 4 days of frustation and several hours on hold before I got a real live person. I told him I wanted my phone and internet restored to exactly the way it was before I let them change it. When I got my bill, my internet service went from $29.99 to $37.99 a month. I just got off the phone with them (after about 45 minutes on hold) and they're telling me that the $29.99 package is no longer available and "there's nothing they can do" except give me a higher priced package. This came from a customerservice supervisor. To make a long story short, I'm looking for a new phone and internet provider. By the way, if you look at Verizon's website, you'll see a $29.99 internet package offered (with the 1st 6 months free!). Once Verizon suckers you into a contract, they could care less about customer service.
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ID
#134499 Review #134499 is a subjective opinion of poster.
Location
Newport News, Virginia
Service
Verizon Internet Service
New Reviewer

Verizon FIOS TV

I have had it! This is a copy of a letter sent to the Board of Public Utilities: Board of Public Utilities, Office of Cable Television, 2 Gateway Center, 8th Floor, Newark, NJ 07102 To Whom It May Concern: I would like to file a complaint with you against Verizon FIOS, FCC Community ID: NJ0684. Verizon FIOS TV advertised on the internet their $67.00/month FIOS package, including three converter boxes at $12.99/month and a Movie package free until the end of 2008. I signed up on the internet for Verizon FIOS TV on April 20, 2008. As of today September 6, 2008, I have called Verizon FIOS on five (5) separate occasions to have them correct their over charges. Verizon FIOS continues to charge me full price for both the three (3) converter boxes and the Movie package. Each time Verizon promises to correct their over billing charges and every month I receive the same bill, full price. It is a complete waste of time calling Verizon FIOS as nothing is ever done as promised. Verizon continues to charge me the full price for both the movie package and the converter boxes despite Verizon's promise to correct my billing. I will call them now for the sixth time, this time to cancel. I have had it. I don't understand how a company like this is allowed to get away with stealing customers money. The average time spent waiting to talk to the “correct” Verizon FIOS representative is 50 minutes per call. They just hope the average person will get tired of calling and pay their false charges.
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ID
#134324 Review #134324 is a subjective opinion of poster.
Location
Newark, New Jersey
New Reviewer

Verizon Wireless "A Phone Is Only As Good As The Network It's On"/Crappy Samsung I760

I was up for a new phone, and, after a lot of research, I got the phone and signed up for another 2 years w/Verizon. The first clue something was wrong was when the phone started always connecting to the internet on its own...Verizon said I shouldn't worry since I had an unlimited internet plan. Then the phone started to lock up whenever it was used for calls, texts, etc. I called V. and was told I would have to go to the local store. I did that, and was told how to help the problem, but I got a bunch of blank stares when I brought up the internet issue. I took the phone home, and surprise, surprise, the phone still didn't work. I also had been paying for the monthly insurance, and when I called V. to give me a different phone, they told me they couldn't since it was still covered under the manufacturer's warranty...but they couldn't send me another new phone...only a refurbished one..when I balked at that, they gave me the usually story of how refurbs are "just as good" as new ones...um, the "new one" didn't work! Anyway, when I asked what I could do to get a completely different phone, they said I would have to try at least 3 times w/refurbs, but that wouldn't happen since their refurbs were just so great. 2nd phone came, and surprise again, it also didn't work. I took it to the store, and since my word means zilch, confirmed that yes, the new phone didn't work. They called V. for me, and would send me another refurb in 2 days...took 4. Much to my surprise, the 3rd phone was equally *** Thinking I would at last be free of the malfuntioning Samsung, I emailed V. about the *** 3rd phone, but got no reponse for several days, so I went back to the store...I was told by the tech who used the same model phone that, "Gee, this is my 3rd phone too...I guess three is my lucky number". I was told that there was nothing they could do since now there was a download for the phone that "should fix the problem". In the meantime, V. emailed me back that they could not give me a different model since that would be an "upgrade". The phone that I wanted was $170 LESS than the phone I had. So, I called V. and told them I wanted a different phone..I was told again that they couldn't, but that they could send me a "new" Samsung. Great. So far the only pros for the phone was the potential distance it could fly after being tossed out my car window, and they want to send me another one. I again got the speech of the many rules of upgrades (more rules and policies than the IRS). They told me I couldn't get a different model until I reupped in 2009, or I would have to pay "full price", which, apparently, is the same cost as a kidney. I feel like all V. does is make the consumer accept their ***....they're polite, but *** from silver spoon is the same as *** served from a slushy drink spoon! Now, I'm going to have to either deal w/the Samsung or just reactivate my old phone. Gee, thanks Verizon...It's ironic that their new slogan is, "A Phone Is Only As Good As The Network It's On"....I wouldn't know since all I get are nonfunctioning, top of the line, *** phones. Way to go, Verizon.....can you hear me now?
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ID
#134240 Review #134240 is a subjective opinion of poster.
Location
Conrad, Montana

Verizon home service ,billing is screwed up

we have tried for 3 months to get someone at verizon to listen to us,but they are nothing but robots, rude and always right,,,we are being ripped off every month because they are not smart enough to figger the bill correctly,,,our bill is 40.44,,they are charging us 124.47,,,WHY????,someone cannot add and subtract....we have talked and talked,they will not listen,,we donot have long distance,call transfr,just a plain ole basic line,so why is this so hard for them to understand?please will some one from there please listen .
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2 comments
#125769

What state are you in? What is your charges suppose to be? No long distance?

Seems odd that you are not suppose to have anything but pot line and the bill is that high.

#36421

You need to write a simple letter address to the Federal Communications Commission (look it up) and send a return receipt requested to the president of Verizon.

Just state the problem- you have basic plan with Verizon and they are charging you what ever it is. Include a copy of you r bill, keep a copy for your records and they will straighten it out pretty quick.

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ID
#134197 Review #134197 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

Verizon DSL Billing Incompetence

I canceled my verizon services in May which included phone and DSL. I canceled not because of service but because of the customer relations people. Everytime you call you get a different answer and a different *** attitude. I paid my "final" bill. I had to cancel with two different departments, yet I just received a bill from them stating I have been shut off from service since I haven't paid my bill. I even overpaid and they refunded some money. Why can't Verizon DSL Billing department get it right. I have called in total 11 times to cancel and complain and 11 times I was told it was finally cancelled and all bills would be credited. No one knows what they are doing over there. How can i make them hear me. Just cancel my service for good and stop billing me for something i don't get!!!!
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2 comments
#34209

I wrote to the corporation directly to complain about thier customer service. That was a 6 weeks ago.

I still haven't heard from them. I guess corporate doesn't care about us either.

#31948

I truly understand what you are going through. I had the FIOS service, loved the service, but they had me under 3 different accounts, was the final competent person I spoke with told me, but before that I would be on the phone every month because they claimed I had a "past due" on my account.

I had automatic withdrawals from my account and I called and the first time I was transferred 37 times and I have "ALL" of the reps I spoke with telling my story over and over again. I was determines to find someone who was competent. I t never happened, until they sent me a final bill with a label to return my cable boxes that I did not request, so after being transferred 16 times that day I finally decided to cancel the order and #17 told me about the accounts, but they could not transfer the paid account to the correct account.

What a mess I eneded up with. I love the FIOS but their customer service needs training.

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ID
#133678 Review #133678 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Verizon customer service :ignorant, rude, condescending

I have had Verizon land-line service for at least 10 years at the same address. I have always payed my bill in full and on time. I recently moved and transferred service to my new address. I payed my June bill (pays for service May 10 - June 11) on June 4Th. I then disconnected service at that address on June 11Th and started new service on the same date at my new address. Since I did this all on my actual billing date I assumed the transition would be seamless. Instead I received a bill a couple of weeks later showing what I owed for my July service and a past due amount from June. I immediately called and was told that my June payment was not received. Since I pay electronically I had my bank verify the payment with them. When my August bill arrived the past due amount was showing again. I called again and was told that I needed to fax proof of payment to them. I called my bank who told me that this was not the correct course of action and they did a 3-way call with Verizon. Verizon then confirmed that they had received my payment but for some reason the payment had not carried over onto my new account. They then transferred me to another person who said that there appeared to be a problem with my account and that I should have actually received a credit and that someone would look into it and get back to me. She then tranferred me to another department who took down all the details and promised to investigate and get back to me . I spent about an hour on the phone with them but was fine with it since I figured it would straighten everything out. Well, a few days ago I get a message to call verizon. Since they are only open until 6pm I call them back from work. After 10 minutes of going through their automated system I get a person who looks up my account and says you still owe the money. But she can't tell me why. I tell her that I paid all of my bills in full so it is impossible that I owe this money. She tells me it is for a past bill, I ask her which one but she can't tell me. I then start telling her that my bank has verified this payment and start to tell her the history but then she cuts me off and tells me that they received the payment I am talking about but that I owe the money from somewhere else but she can't tell me where. She then transfers me to their "customer service" department to start all over again. I am now sent to this man who has an attitude from the very beginning. He tells me that I owe them the money from a previous bill. Which bill I ask. He can't tell me. I say that I received June's bill and that I paid it in full. He tells me that wouldn't have been June's bill that you pay a month in advance. Ok I say, well then if that's the case, the bill I paid in June was for July and since I disconnected service on June 11 I am owed a refund. He tells me I got a refund. I tell him that I didn't since I was charged not only for July's bill but a past due amount on that bill. He says that I must owe for May then. I tell him I paid my May bill in full. He apparently can't look it up though so then he asks if I have my bill in front of me. I tell him no that I got a message to call them , that I am calling from work and the bill is at home. He then begins chastising me for not having my bill in hand when I called and tells me in a very condescending manner that when I have the bill in front of me to call back and he'll be happy to walk me through it since I seem to have such a hard time understanding my bill. At that point (30 mins later) I gave up and got off the phone with him. I came home, looked at all my payments and my bills and there is no credit and no explanation of this past due amount but every bill I received in the past 6 months was paid in full. In a last ditch effort to figure this out, I went online and looked up the bills for my old number. From what I can see they are billing me for June 11-July 10 (even though I ended service on June 11) and are carrying that " past due" amount onto my new bills which have also all been paid in full. I am going to make one more attempt to call them and explain this to them, but if no one can give me a clear and logical explanation then I am done. It will be a cold day in *** before they ever get that money from me.
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1 comment
#31707

everyone just stop using their service and see how long they stay in business.

ID
#133550 Review #133550 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Look Out For Verizon Ripoffs

After 4 years my cell phone vanished. I had taken out insurance. Verizon told me there was no insurance. It had been removed when I asked for internet service removal. The *** there offered me $50 discount on a new 2 year contract. I went with Metro PCS, no contracts or deposits, and canceled with Verizon. They told me I have to pay for a whole month more, even tho I was one week into the new month. That's okay.... I will let everyone know they rip you off for the rest of my life. Hope it was worth that extra 80 bucks they stole from me.
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ID
#133498 Review #133498 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Verizon Internet Service