Unclaimed
Verizon
Reviews and Complaints
890K
CLAIMED LOSSES
3.3K
TOTAL REVIEWS
240K
PAGE VIEWS
24
ISSUES RESOLVED
Verizon Net Promoter Score (NPS)
50
high
NPS
-100
100
- 50% Promoters
- 50% Passives
- 0% Detractors
Verizon's estimated NPS of 50 considered to be high. 50% of users would likely recommend Verizon to a friend or colleague.
Customer Satisfaction
Verizon Reviews
New Reviewer
All my 77 yr old mother gets is Lies about putting her phone in.
My 77 yr old Mother who by the way has 4 stage Kidney Disease. Has been trying to get a phone in for Days on End!They have called my house 3 Times saying they are coming and putting her phone and Nothing!I have called and called for her all the verizon reps do is LIE. She had a cell phone and she waited until she was out of contract to get a regular phone... Well that was before christmas and they have never even bothered to put her phone in.Knowing how old she is and without a phone,
1 comment
ID
Location
Charleston, West Virginia
Lack of customer service by derrick sanders
I just spoke to an employee at your company by the name of Derrick Sanders. He was rude and unprofessional. I simply called to inquire about a letter I received today and when I told him that this was not my bill his response was "Its not my fault that you didn't pay your bill". That was totally unprofessional. This bill was addressed over a year ago and Companies make mistakes all the time. I will resolve this issue with Verizon today and I will be vindicated. I think that Sanders needs immediate remedial training in how to be a professional! His lack of customer service was deplorable and needs to address.
4 comments
ID
Location
Tampa, Florida
New Reviewer
Verizon deceptive misleading $99.00 mini netbook promotion.
Verizon is camming people in their $99.00 mini netbook reward promotion. They claim after ordering and using thei Freedom Bundle for 60 days, the customer will recieve a voucher to purchase a $99.00 Compaq mini netbook computer from the HP website. There is no $99.00 mini netbook, but in fact, that's what they want the customer to spend, plus shipping and handling. However, that is not the offer as stated in writting or in their e mail. When I called the rewards department on December 30, 2009, at 3pm, I spoke to a "Deena" who told me "I was wasting my time complaing, and to let the New York Attorney General handle it." I then called back to speak to a supervisor named "Holly" and she said she "could not comment on policy" and "Did not know what offer I was holding." This is totally deceptive and misleading. Why should I have to pay out of pocket for a computer they offer at $99.00? If that were the case, then the offer, the e mail they sent confiming the offer, and the vouvher should indicate those provisions. I hopt the AG of NYS is monitoring this and files a class action, as I am sure, I am not the only person angry about this. I am filing complaints with the BBB, AG and FCC regarding this matter.
4 comments
ID
Location
Washington, District Of Columbia
Loss
$299
New Reviewer
Verizon Fios Service is Great
Verizon services are a few dollars more but the internet and tv are great and they seem to be a good bunch trying to keep me happy. So if you do have a problem call Tech Support and they will help you right then. They are great..........Bob Therrien Florida USA The only down side to all of this they have to state if the wiring in my home is no good it would be a cost to replace which I don't see that a new home would have such a problem, Also when calling ask for American base refuse to talk to india..
ID
Location
Tampa, Florida
New Reviewer
Billing and service
Verizon has hurt me by by not turning on services and trying to bill me for those services, there phone and online products are bad they fee you to death they don't care about the customer they just want there money they over charge you on taxes they are always down on there Internet service but they charge you for it anyway internet security if you have it find something else it might not be running mind wasn't and something got in had to hit the recovery button and lose all my data just stay away from them
ID
Location
Norfolk, Virginia
Loss
$288
Verizonfailed to cancel my bundleon10/27/98
I have had many problems with verzion bundle so I called to cancel my dsl and directtv.they are saying I didn't cancel so now again they have cancelled my directtv again allmorning I have tried to fix this and all I get is around around Ihave confirmation # and names of people i talked too.I have never failed to my bill till althis started.I feel they are at fault,because I did what they told me to do. why should I have to go though anguish & fustration.this is not my fault #626 333**** callon10/27/09 spoke to Elaine #oc593****.
ID
Location
Los Angeles, California
For best results complain to the bbb
bbb online file your complaints against verizon i also record there calls they are extorting me with misleading sales practices and fraudulant billing..im also gonna show my evidence to the distric attorney verizon wireless is committing crimes against its customers daily..because they have you at a dissadvantage its there word againts yours and they have the only records.....sooooo best thing to do is terminate your service now....and go to walmart and get boost mobile you,ll be glad you did unlimited everything for 50 a month no bs billing ...50 means 50 with boost mobile....verizon to big for its britches...and file your complaint right now with the BBB
7 comments
ID
Location
Chicago, Illinois
Added to my Verizon account without my knowledge.
I didn't catch this when it first happened, but just noticed my Verizon bill had become really high. When I contacted Verizon, they said I should contact OAN Services directly, as I must have signed up for this with them. I know I didn't. I called OAN and was told I signed up for their services on the internet on a certain date. They said they sent a confirmation e-mail - but I did not receive one. I already have a voicemail account. There is no way I signed up for this. I am now ready to cancel my account with Verizon as this is an infringement of my privacy, not to mention a rip off.
4 comments
ID
Location
Philadelphia, Pennsylvania
Loss
$64
Destroyed my credit, still fighting after 4 years.
Verizon Wireless is a Ruthless Tyrant.... Several years ago, I purchased my first cell phone, and immediatly had overage charges. I will admit, these overages were my fault, I was not paying attention to how many minutes I had used, I was in the middle of a divorce, and had a lot going on in my life. It would have been nice if Verizon kept there customers informed of just how far they are putting there customers in debt though. Anyways, the first bill was a 700.00 bill, ouch. I called their "customer service" dept. immediately to try to negotiate this bill. They had a plan that was only around 100.00 that would have covered the minutes I had used if I had been on that plan from the get go, so I asked them if they would just put me on that plan, and let me pay a bill that reflected that plan, after all, it was my first bill, and my first cell phone, they had me on a contract, and I would be paying them for the next 2 years anyways. Well, of course they would put me on a higher billing plan, as for the overages, that was a resounding no, they would not retroactive the bill, and no they would not reduce the bill, not even by a cent. Well, I could not pay this bill, I am not a rich man, so I asked them about a payment plan. No, they would not accept a payment plan. I had no choice though, I had to pay them off. Immediately, after they did not recieve the whole bill, they shut my phone off. After about three months, even though I was still paying 150.00 a month to pay off the bill that they would not work with me on, they sent the rest of the bill to collections. I continued to pay it off, and after about 5-6 months, I did pay it all off, in it's entirety. Well, jump ahead 4 years, and here I am, still disputing Verizon on my credit report, still trying to get them to stop punishing me for a bill that I have fully paid, and still extremely pissed that they are able to get away with what I would consider straight out assault on my credit report, and abuse from there very fraudulant billing system. I have wrote letters, by the dozens, made phone calls by the hundreds, and disputed my credit report to the point that they will not let me report any longer. If I had it to do all over again, I would have never had a contract with them, and I would have went to Sprint right from the moment I needed a cell phone. Want to know what makes it all the worse? I worked for them in their land lines department, if that is how they treat there emplyees, what do you think they care about their customers?
4 comments
ID
Location
Roanoke, Virginia
New Reviewer
The Real Criminals
I have a dispute with verizon, I expect these crooks to be who they are, but the real criminals are the so-called consumer agencies that we pay taxes to, and never give service. I have sent my dispute to several government and business agents and never received any response except for automated e-mails; the PUC, the FCC, FTC, and the [lol] Better Business Bureau, who actually state that they don't handle consumer collection complaints against business. The deck is stacked, our government is owned by corporations, the consumer laws are a fraud, if you don't know somebody, or can't afford a lawyer, you have no rights. Perhaps this website could take the worst companies and deliver all the complaints to the proper agencies, but that is probably a subject for the forum. Best Of Luck To All.
ID
Location
Trenton, New Jersey
Would not change my address
Can't get the company to change my address. I moved from my home on Aug.17,2009. I sold my home on Aug.31, 2009. I moved into a "long term care" facility and had my retirement check direct deposited. I had my phone re-connected at the retirement home...but...i have not been able to get the company to change my address to my new location. They still send letters to Betty Swisher, 217, Tenn. Ave. Martinsburg, WV. 25401. My new address id Betty Swisher, 200 Gloucester Drive, rm.319,Martinsburg, WV. 25401. Please have this changed or, as according to your letter, an incorrect address will impact year end tax/IRS reporting.
ID
Location
Hagerstown, Maryland
Verizone Fios service is the worst service ever!!!
I'm a new customer of Verizone Fios. Within a month, I have to call the service > 20 times!!! for the service that not working, either phone, TV or internet. 1. The system is so un-organized. The different departments don't communicate to each other. Once a problem fixed will create other problems. e.g. when they fix the phone, the internet and TV services become messed up. 2. Representatives are irresponsible. They keep transfer the customers to different places, waiting time is 15' in average, hang up the phone on customers, never call back when promise. 3. Animated answering machine system is insane. 4. technical support is very difficult to get hold on but the billing department is always available. Those are big problem that I have experienced with Fios. If you satisfy with your current service ( I had Cox before and their service is excellent!) then don't change to Fios like my mistake. They have the worst service ever and I'm a very patient and compliant customer.
ID
Location
Fairfax, Virginia
New Reviewer
Poor Service
Prior to July of 2009 my cell phone service was with Alltel and my service was good, account was also in good standing. Since July 2009 I have had numerous problems with the phones service, poor customer service that required me to waste countless hours of sitting on hold or being bounced from department to department to resolve my problems. At one point Verizon technical department wanted me to drive around and look for areas where the phone service discontinued to function and the report the address of the locations, a big waste of my time. When billing was contacted to negotiate the bill it again took many calls, hours and department bouncing to get to an individual that could reimburse me for loss service but not loss of time wasted dealing with the poor service and poor customer service. Since the loss time was not compensated I send an invoice for a fraction of my time wasted dealing with Verizon's low performance, the invoice 2266 dated 09/29/09 is still unpaid after many attempts to collect the debt. Verizon has not adequately relieved me of financial loss and I still continue to have poor cell phone service and more wasted time dealing with the repeat of the above mentioned items. I am canceling my service with Verizon due to nonperformance and filing whatever complaints through whatever avenues I can find to bring about justice to such negligence. I had no previous problems with Alltel and ever since Verizon has taken over the service the account has been plagued with multiple problems. I would hope that the BBB will take whatever measures to help in bring about justice where a large company can neglect and abuse its customers.
1 comment
ID
Location
Tyler, Texas
Loss
$2478
New Reviewer
Verizon wireless a privledge?
We currently have a account with Verizon wireless for 5 phone lines, we recently placed a order for christmas for 4 netbooks, On Nov 30th we were told we needed to pay a bill of 131.00 in order for our order to go threw, we did this, we then recieved a email saying there was a credit hold and to contact them, we did this, they said that the order was set up wrong and they needed to reset it up and we were good to go, she said we should get a email letting us know it had been shipped that evening or next day, the next day we recieved nothing, that afternoon i called and they said there was 2000 people ahead of us and everything looked great with our order we should get confirmation and shipping information that night, the next morning we recieved a email saying we cancelled the order and if this was wrong to contact them, so i contacted them again, i was told this was sent to the fraud department and i needed to speak with them, so i called them and had to leave a voicemail for a return call, they returned the call and told me it was not a fraud problem that it was processed wrong they didnt link the new order to our original account, and i needed to contact cust service again and let them know this and she would add the notes to the account, so i called them back, the lady tells me that i have to pay 276.00 before they could help me cause my account has now went past due, this made me angry cause it wasnt past due when i originally placed the order, and i explained how do i know that the order will actually go threw once i pay the 276.00 dollars, and i asked to speak with a online sales supervisor, she transfered me, i was on hold for over 45 minutes and then was told not only do i have to pay the 276.00 dollars i have to pay another 276.00 dollars that isnt even due yet because it went over 30 days past due, and that is was a privledge to me for verizon to even offer me the additional 4 netbooks because i already had a account with 5 lines.
1 comment
ID
Location
Monticello, Illinois
Verizon Customer Service
Last year, I made a mistake of combining Verizon phone service with their DSL high Internet access. The DSL department began to charge fees for the services that I didn't want. I called several times, spending minimum of 1 hour and going through several transfers each time I called. Finally, with a frustration, I terminated my services with them, even paying the early termination fee. A year later, I learn that Verizon reported me as a delinquent. So, I called Verizon today. Again, I spent 2 hrs, speaking to more than a dozen different reps; between transfers, my calls terminated three times. Then, when I finally reached someone who helped me, she told me that Verizon has no past records of me calling. Do not combine Verizon services to one bill. They have different billing departments and any dispute will lead to transferring calls from one department to another. DSL department is the worst. Their customer services are in overseas (I can tell that from the delay in the phone conversation and Indian accent). The customer reps in the overseas tend to hang-up the phone calls intentially.
4 comments
ID
Location
New York, New York
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Verizon
Has this been resolved? What did they do for your mom? What state does she live in?