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The worst Cutomer Service has Verizon

I had the Verizon FIOS for one year, and because the hidden charges, I had decided to cancel it. On the web side, it's impossible to cancel your account. On the phone, after hours of waiting, you get same results. NONE. Try to pay the last bill, or to return the equipment. I had to drive 50+ miles in numerous occasions to get the things done. Because a Verizon store will not take the payment or the equipment. Comcast has lower speed, limited channels bu is more convenient and has an excellent Customer Service. NO MORE FIOS for me.
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Author
Location
Dallas, Texas
Review #219853 is a subjective opinion of poster.
5 comments

Verizon and the new IPhone

Verizon offered existing customers an opportunity today to order the IPhone. Little did the consume know that Verizon would arbitrarily cut off sales midstream, mid-sentence, mid-order, etc. I'm a victim and I'm saying my goodbyes to a once-caring service. All that matters to Verizon is the money...not custom loyalty. I've been with Verizon since they came on the scene without ever missing a payment or being late. Not a peep from me. But then again, why should big business care? They don't and I know my money is good anywhere I choose to spend it. Verizon, you suck!
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Author
Location
Trenton, Michigan
Review #219779 is a subjective opinion of poster.
4 comments

Verizon in Washington, District Of Columbia - Impossible to reach a person!

If you have something to discuss with a customer service rep, be prepared to spend at least 5 minutes navigating a pointless and poorly designed phone tree. It will take holding for another 20 minutes before reaching a person, then I was told that my call was misdirected to the Florida service department, not the Virginia service department (how this happened is a mystery since I was not prompted for anything to steer me there). As this is written, I am still on hold, so the 20 minute figure may be low. Verizon - you make billions of dollars every quarter. How come you skimp so much on customer service?
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Author
Location
Washington, District Of Columbia
Loss
$1
Review #219430 is a subjective opinion of poster.
1 comment

Verizon fios customer service

Bob Barish, CFO....WOW let me now say that after two hours of waiting on hold, I spoke with CHRIS from Arizona, Employee number 5642. Chris tells me that the systems are down, there's nothing he can do, there is no supervisor that he can transfer me to, there's nothing he can put into my file to have anyone call me back, absolutely nothing he can do....THANKS BOB! Chris' only suggestion was to call back tomorrow. Are you f*#)&*$ kidding me? Most of us work and cannot spend 2 freaking hours waiting for a flunky to tell us that your COMMUNICATION systems are down and that there's nothing that can be done. I can't even believe that this company is in existence. What a mess.
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Author
Location
Murrieta, California
Review #219415 is a subjective opinion of poster.
0 comments

VERIZON customer service

Very poor technical support, customer service, and telephone service for customers who pay through the nose for tv, internet, and cell services. Very disappointed in being on the phone for nearly 2 hours with no one to answer my call. REally? You're in communications!!!! Is this good customer service? Why don't we file a class action against these thieves? So sick of this. Bad equipment, bad service, high prices, and no one to help. BAD BAD Verizon. I even called BOB the CFO but of course, he's probably snug in his bed while I sit on hold at 9:20pm waiting to talk to some *** who is going to say that they have no control anyway.
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Author
Location
Murrieta, California
Review #219414 is a subjective opinion of poster.
1 comment

Verizon Wireless overcharges

Renewed by contract with the Env3 wanted to decrease my plan down to the basic one but that phone comes with an extra $10 a month charge regardless if you use text/internet. They told me I have to buy another phone. This company is ripping people off bigtime with their fees so my advice, don't sign any contracts with Verizon, go find another carrier or buy a phone at Walmart. Can't wait till my contract is up, they are going to lose a 15 year customer and I'm going to push that my company stops using them also.
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Author
Location
Medina, Ohio
Review #218988 is a subjective opinion of poster.
5 comments

Verizon Wireless and its disregard to update the Samsung Fascinate with the latest operating system

When I purchased a Samsung Fascinate from Verizon Wireless a few months ago, I was told that a new version of the operating system was coming shortly. The new version Android 2.2 Froyo, was suppose to correct a number of problems with the phone, and add new features. Two of the problems, CPS taking too long to begin tracking, and not being able to store programs to the secured digital card typically do not exist with comparable "smart phones." Since my purchase, nearly all droid phones have been updated to the new version of the operating system, 2.2, with the exception of the Samsung Fascinate. Verizon set expectations for a system update for this phone. The anticipation and advertising, by Verizon, of a new version of the operating system was misleading and a breach in my purchase agreement. At purchase, I was told, and expected, a new version of the operating system to be available shortly. That expectation was the reason I chose the Samsung Fascinate over the other smart phones. Had I known that Verizon/Samsung was not going to live up to their advertisement and commitment, I would have never purchased this phone. The phone was purchased in October, 2010. I believe that anyone who purchased this phone, with the understanding that the operating system would be updated in a reasonable time-frame, should be allowed to select a comparable replacement phone without charge.
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Author
Location
Baton Rouge, Louisiana
Review #218984 is a subjective opinion of poster.
1 comment

Verizon in Marlboro Township, New Jersey - Silence...

Verizon working on lines by our business, by lunch time most of the shopping center is down. No phones, credit card machines, NOTHING. call customer service, no problems in out area reported. 20 stores have no phone service and they are telling us no problems reported. Are these people delusional? Next day Still no phones. We call again..NO RECORD of us making a report of the problem...and still no problem in our area. We call again. we are told That we are rude and out tone of voice is wrong...It is FRUSTRATION that is echoing....still no phones...
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Author
Location
Marlboro Township, New Jersey
Loss
$300
Review #218978 is a subjective opinion of poster.
1 comment

Verizon Service Poor; Customer Service Worse

My internet service has gotten worse with Verizon since a price increase some time ago. Half an hour wait for customer service has meant that, in months of trying, I have not been able to get through (I have a job.) Today, determined to get some resolution, I spent more than three hours, most of them on hold, to get service. I was hung up on during the first call when I refused to accept that a non-branded router was the problem, even after the technician had confirmed that the line was problematic. I called back and, after an interminable wait, the second technician says the same thing and tell me that a technician needs to come to my home. Great, except for losing a day's wages to wait and being told that if I miss the morning phone call, no one will show up (I guess going to the bathroom until I get that call is out of the question.) Further, I have no confidence in this, as yet, anonymous technician. When I put this service in at my current residence six years ago, I lost two days wages when no one showed, and another day when the technician came and could not resolve the problem. At that point I went out to the DMARC and fixed the issue myself. I am an IT professional and had spent hours trying to explain the issue to folks who insisted that I did not know what I was talking about before just doing Verizon's job. There are several good reasons I stick with DSL rather going to cable. I save $15 a month which, in this economy, is nothing to sneeze at. Most importantly is the difference in the technology between DSL and Cable. DSL is more secure than cable and it not a shared line. For that reason, the speed should be more stable; though in high customer areas, the line can saturate and slow things down (also an issue for Cable.) Cable companies have also taking to monitoring and limiting download capacity. Lastly while both the phone and cable industries support monopolies, the phone company is not trying to cannibalize (and control?) all media (at least not yet, not sure what the Google-Verizon deal will mean in the long term.) Having said all that, if Verizon can't right my ship, I will have to start looking elsewhere. Hopefully a small DSL provider or, as a last resort, Cable.
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Author
Location
Pittsburgh, Pennsylvania
Review #218859 is a subjective opinion of poster.
1 comment

Verizon in Reston, Virginia - No cell phone answering capability on my land line

I recently signed up for Verizon FIOS TV, Internet and Phone and now my son and daughter and law cannot call us from their cell phones in Nevada to our land line in Virginia. Also, people in Pennsylvania cannot do the same. I have called Verizon six times complaining and have gotten no satisfaction. Each time I called I was told a technician was being assigned and I should receive an email or telephone call within 24 hours. I have never received either an email or a telephone call and the problem still persists. I do not recommend Verizon wireless to anyone. God forbid when they get the Iphone.
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Author
Location
Reston, Virginia
Review #218661 is a subjective opinion of poster.