leesoroca S
map-marker Kings Park, New York

No More Service At Verizon Stores- Not Good

The reason I paid more for Verizon was because of the service. This past Saturday my 3 month old Motorla Droid Global 2 phone died. Not the battery. I use the phone for business night and day. I needed another phone ASAP and I was told that if I pay overnight FEDEX shipping I can have another phone by Tuesday. No phone for Sat night, Sunday, Monday until sometime Tuesday. Yes I can get another phone immediately at the store if I want to pay for another new phone. This is not what I consider good service any more. It appears why American companies are going to *** is because American companies are starting to offer less and less good service. Yes- America is becoming a second world country. If you are super wealthy you can just purchase another spare phone. Everyone else goes down the tube and has to wait. I will loose busines contacts during the day tomorrow and this sucks. I actually will probably have to purchase another spare phone now, knowing that Verizon no longer offers store service. I own Verizon stock too and you know what. I will sell it tomorrow at the open of trading. I don't like the way they do business now.
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1 comment
Guest

Veringular, droping your calls on purpose.

carter w
map-marker Chicago, Illinois

Verizon Wireless 800 922-****

Problem with verizon bill. Went to local office and paid by credit card. invoice 665744****, still screwed up. Interface with phone contact totally useless. Write Verizon Communications, 140 West St, NY NY 10036. At least someone will have to deal with complaint. x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x you got your 100 words.
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Bob B Jxp
map-marker Rochester, New York

Misleading sales tactics

When my daughter's phone died she went to the Verizon store in Watertown, NY. She picked out an iPhone. Since her current line was not due for an upgrade the rep arbitrarliiy, without telling her or notifying me, gave my upgrade to her. It was a line that was less than 60 days from being eligible for a New Every 2 $100 credit. Since it was deemed an "early upgrade" the $100 vanished. She was also promised a $100 Verizon rebate card that would be mailed to her. Today my phone quit and guess what - I now canot upgrade until 12/6 (the next eligible line on my 5 phone family plan) and the $100 credit I should have gotten no longer exists. When I called to discuss the situation I was told that not only couldn't I upgrade today without paying full retail and that the $100 credit would not be given - the $100 rebate my daughter was promised never existed and they wouldn't do anything to back up what their sales rep had told her. I realize I'm not a huge business account with them but I spend over $3000 a year and have been with Verizon for almost 20 years. Be very, very careful when dealing with the new Verizon. Read every word of every document and get every pormise in writing.
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rubbutter L

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Verified Reviewer
| map-marker Purcell, Oklahoma

How to handle Verizon Wireless?

We moved to Kansas last year (had AT&T, but they let us out of the contract no service). The only wireless service around was Verizon. Everything was fine till we had to move to Oklahoma. So here we are again no or poor service with Verizon and the only service around here is AT&T or prepaid cell phones. Verizon won't let us out of our contract ,and if we do get out they will be bill us outrageous fees. We can't even get a local phone number, b/c there are none available! They said we could put ina call ticket, but the ticket is only good for drop phone calls. Not for extended network, poor service, no 3G service etc. Is there any options for us? We pay for a service and not getting it, but we have to pay them to get out for not providing us service. Open to any suggestions.....
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Lakevia Pom
map-marker Glendale, California

Don't Get Verizon

Verizon has screwed me over so many times in the past 6 months since I have had their services I feel like I am in a prison shower with slippery soap. They tell you one price over the phone, then set up your services, then charge you double on the bill. I have spend at least 10 hours dealing with them over the phone, and have gotten no where. They also have set up appointments to install Fios and start charging me more money without ever telling me, which just meant more of my life on the phone with incompetent monkeys. I ended up canceling all my Verizon home services, I would rather have nothing than deal with Verizon anymore. No one there knows what any other department is doing. You will get screwed by them, stay away!!! I hate charter with a passion, but I'd rather have their bad quality product than Verizon's hidden fees, horrible service, and lack of caring for their customers.
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Loss:
$300
Anonymous
map-marker Columbia, Maryland

Verizon Worst Customer Service

Called Verizon for service. I was initially scheduled for a 8-12 appointment, no call no show. I called and was assured someone would be coming out at 3 again no call no show.I was told the tech was coming by 6;15 the time now is 7:20 pm. no tech has showed and the automated system has rescheduled my appointment to tomorrow without my knowledge. The supervisor told me there was nothing he could do for me at this point. Four calls later and still no cable, phone or internet. I am so heated right now. They truly could care less
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6 comments
Guest

I have wasted hours over the course of a week now just trying to get Verizon to correctly disconnect a land line, with the recording referring callers to our other number. TWICE they have disconnected it withOUT the referral to the other number!

I just wasted my time, for the 3rd time, trying to get them to correct what seems to me a RATHER SIMPLE problem. This is NOT ROCKET SCIENCE!!!! I tried live chat today instead of wasting another 2 hours on the phone getting nowhere. Live chat said....guess what!...they can't resolve this problem through live chat, s call their 800 number and play the game for another round of GOING NOWHERE!

How do the people who "run" Verizon find their way out of their houses in the morning???? Maybe Verizon is a terrorist plot.

How can a real company be this hopelessly LOST and incompetent? Thanks for listening and God speed to the other posters on here.

Guest

that company is full os ***!!! they are to be the only company in my area besides Comcast and i decided to have service with them, so i requested service and inatalation needed to be on 9/30!

the service was on and off until yesterday that I finally git an incoming call! mindyou i requested a number to be ported and also long distance, now they are telling me that i have a $1,100.00 bill on long distance calls!!! Am about to blow up! Service to be install on 9/30/2011 and yesterday is when things are working, mind you lets not talk about long distance, phone number ported!

they think customers are to be doing what they want us to do and just do it. I called them more than 32 times, even this morning!!!!

Guest

That company is full os ***!!! they are to be the only company in my area besides Comcast and i decided to have service with them, so i requested service and inatalation needed to be on 9/30!

the service was on and off until yesterday that I finally git an incoming call! mindyou i requested a number to be ported and also long distance, now they are telling me that i have a $1,100.00 bill on long distance calls!!! Am about to blow up! Service to be install on 9/30/2011 and yesterday is when things are working, mind you lets not talk about long distance, phone number ported!

they think customers are to be doing what they want us to do and just do it.

I called them more than 32 times, even this morning!!!! :(

Guest

Verizon is denfinitly the worst customer service ive ever experienced. I ordered internet around August 25,2011.

The customer service rep said I had an appointment on the 30th for my internet installation. Took the day off from work, waited & waited still no technician shows up. I start to get impatient because its becoming late so I decided to call. I called around 6pm & they tell me exactly this "our technicians are working 12 hour shifts & should be at your home soon" no technician ever shows up.

End up calling back a few days & explained what happened & they schedule me for another appointment all the way on October 25th,2011 I told them of its possible for an earlier date because it wasn't fair that I waited so long. So he stated that he'll call me Monday. Monday comes & no call. I end up calling back again & explaining the situation again & again.

The customer service rep stated that they can get a technician to come out on October 12th,2011(today) which was another lie. I took another day off of work for nothing. I called today & ask them the time they will be able to make it & he stated that there was no appointment put in the system for today. At this point i am frustrated & fed-up.

I dont understand how you are a business but constantly lie to your customers. There not getting one pennie from me.Ive never experienced such horrible customer service in my life.

Never going to verizon ever again! :(

Guest

They have the worst customer service imaginable. I was a customer for 2 months, then I moved to another apartment on August 1.

I was told they would be out on the 1st between 1-5. So I waited and nothing. I called and was told I was next on the list I should be getting a phone call shortly, the guy should be there by 6p. 6 came abd 6 went and nothing.

So I called back, there was now nothing they could do because dispatch was now closed. I was rescheduled for the following Monday. As luck would have it, the strike started the Sunday before my appointment. They told me I would get called in a few days to reschedule, never did.

So I patiently waited for the strike to end, the second I found out it did, I called back. The rude lady I spoke with told me that I shouldn't blame this on the strike, whatever. But she told me to call back in a few days. I called back, got scheduled for 8/28.

That day came and went, and nothing. I had called earlier in the morning just to make sure someone was coming, I was assured someone was. When no one did I called back and was told I was now rescheduled for 9/13.

It would have been nice to tell me this the first time I called. So here I am, a month and a half after I was supposed to get my internet and cable, waiting for a guy that is supposed to be here today...I'm not holding my breath.

Guest

I'm experiencing the same thing! Thurs., no Friday, now Saturday with-out my knowledge.

Assured Monday 9/12 by a supervisor. Now almost noon - still no show.

Try calling them, you wait 30 minutes to get through and nobody seems to know how to communicate. ( Aren't they in the communications business?)

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WRC
map-marker Washington, District Of Columbia

Verizon Residential

On May 5, 2010, I subscribed to Verizon Services. During this time I was very specific about what I expected my bill to be. Verizon assured me that they were able to keep my bill at the same amount and better services than I was getting with Comcast. I paid a $400.00 deposit that was supposed to be reimbursed to me at the end of 6 months. Here we are 18 months later and Verizon refuses to pay it. They discuss all kinds of stipulations "bill must be in good standing" that was not in my contract. The bill also was in good standing with the exception of all of the "overcharges" that I refused to pay. Every time I call Verizon (i.e., I am on the phone with them now - they have to transfer you to 10 different departments.) You never have this problem when you wish to get their service. Then they are professional and courteous. I have never experienced more frustration, bureaucracy, in my 45 years of living. I advise everyone - if you do not have Verizon - please don't get them. I have their cell phone service too! I will be changing my plan immediately. I am no longer in a contract as I have had this service for years. Verizon has the highest charges than any other cell phone providers (they are quick to tell you that too - but then say but they offer more coverage.) That's not true! All I know that I may not mind paying more for good customer service. However, Verizon does not offer good customer service!
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Anonymous
map-marker Boston, Massachusetts

Overbilled from the First Bill

Signed up for Verizon Fios Service and was charged an extra $42 on the first bill because they made a mistake. Instead of fixing the problem once and for all. They insist that I'll need to call in every month for the next 2 months to get credit for the billing error. Does that sound right to any of you? I don't know if I mentioned that they also installed a board that was recalled, and it broke in the first month. I happened to be without service for 4 days as a result. In summary I get to pay nearly double the rate I should, get defective equipment installed and I'm supposed to be happy customer. I don't think so.
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Anonymous
map-marker New York, New York

Complaint of fios internet and digital voice

I have two contracts with package of fios internet and digital voice for price $69.99 (first half year) and then $79.99 since Feb 2011. In Sept, there was a promotion in verizon/myverizon "upgrade to $69.99 from month 7 to month 24", I did upgrade it on Sept 13, 2011. However, I didn't see any change for it, but they did added and charged "Directory Listing" since Sept 13. Then I posted a complaint about this issue at verizon forum, someone from media dept called me on Oct 18, 2011 and transfered me to billing department, and the rep from billing changed my package to digital voice, fios internet and tv and changed my home phone # without mention anything(I don't even know until today).Before I ended this call, I was making sure I will get price $69.99, the rep said I will.. Today, my phone and internet were disconnect. I called verizon, then I was told my plan and phone # were changed. I spent almost 2 hours to get whatever I have back
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WC M
map-marker Lewisville, Texas

Verizon FIOS Nightmare

Signed up for the triple play on 03/08 and was given an install date of 03/16. Received a call from local office to move the install to 8:00-10:00 on 03/14. Took the day off from work to be here for the installer who never showed up. At 11:00 I made my first call and was told that I would receive a call from the local office as to what occurred and when the installer would arrive -- that call never arrived. I called again at 1:30, 3:00, and 4:00 and was again told that I would receive a call, again never came. Finally at 4:16 I received an email stating that my install date had changed to 04/06. I again called and was told "it must have been a computer glitch." As I'm a computer person, I found that suspect. Verizon agreed to upgrade my HD receiver to a HD DVR as a "courtesy" for missing the install. The installed arrived on 04/06 as scheduled and was here from 8:05 am until 5:34 pm aside for an hour when I told him to go to lunch. The phone was setup to go one place, the cable another, and internet a third. By lunch, he had the internet up, but 3:00 he had the phone, but he couldn't get the cable. The solution to get the cable to work was to unplug everything and wait for the tech's to get everything done correctly. He packed up everything and reconnected our old cable. Five days later he called to tell me that he thought everything would be fixed by the following day. The installation was completed on 04/12, 35 days after the initial order. Here's where the fun begins. I received my first bill in May and found that the DVR's that were to be free were billed at 15.99 each and my total bill was $155.33. I called and told the CS rep the problem and was told to pay the bill in full and a credit would be applied to the next bill and subsequent bills for the DVR's. The bill reflected the start of service as 04/06 the install date, not 04/12 the actual date that the work was completed. Again, I was told to pay the bill in full and a credit would be applied. I did so knowing full well that nothing would be done. I received my next bill and to my utter amazement, one thing actually got done, but it was wrong as well. The start of service for the cable was pushed back two days to 04/08, but the voice and data were still 04/06. There was no credit for the DVR's and there were full price for this month as well. I called CS on 06/15 and spoke with a Ms. Powell. I informed her of the problem and told her that before I paid anything I wanted to know when the credits and the true start date was to be corrected. Her thoughts on what was causing the problem with the DVR's was that since the initial install date was missed, a Verizon tech had to initiate the second order and either she didn't include the free DVR's or that promotion wasn't being offered at the time. She assured me that with documentation she could get the problem corrected. She agreed and asked me to send her all the emails I received and a description of the problem and she would "get right to work." She actually replied to my emails later that afternoon and signed off with "I'll be contacting you soon, and rest assured that I'm working on this issue for you." I actually felt somewhat confident that the problem would be corrected. I should have know better. It's now 06/23 and Verizon has cut off my service. There are no notes on the account for the CS agents to look at and to get the service turned back on they want payment in full plus a $300.00 deposit. Ms. Powell will not return my emails and nobody at Verizon knows how to get in touch with her. When a monopoly screws you, they can really do some damage. My two options are (1) bend over and take it, or (2) cancel the service and wait days until I can get new voice, data, and cable. Impressive, I wish I could do this to my customers in order to get them to pay what I wanted. My solution is to cancel the service and contact my attorney. They are the worst I've ever dealt with and I will tell anyone who asks the problems I've encountered.
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Loss:
$385
Tyrez Fkd
map-marker Orlando, Florida

No Support

We received free 2 new phones around the 1st of July this year for extending our plan for 2 years. When I went over the options with the girl over the phone I told her that I only wanted the basic plan for family which was 700 minutes for 69.90 per month. When I received notice on my e-mail that the bill was 108.94 I realize that there would be taxes but not that much.I called customer service to ask what. She said something about "Data" and had a charge of 23.96 and you can do more with the phone,I said that I never ordered Data to please remove it.There is nothing on my customer receipt showing that I had requested "Data". So far it has not been removed from my bill and when ever I call the customer service number I keep getting this recording "due to an extremely high amount of traffic there will be an exceptionally long waiting period, if you wish to hold you may or you can use our automated phone service." Nowhere in their automated service is a section about removing any item from your plan. I even called a local store in our area during business hours and I received the same message. I am really disappointed in Verizon when I wanted to buy the phones there was no "due to an extremely high amount of traffic". There are other little problems that I have with the phone itself and was hoping that customer service could help me. Have you had other complaints about the customer "no service"? Thanks Sincerely, Jean Fredbloom rjfredbloom@***.net 321-633-****
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lloooonn H
map-marker Los Angeles, California

Verizon lies and is rude

I got a Verizon Mobile Hotspot for internet access. The guide and contract clearly said that I could try the service for up to 14 days, and that if I canceled within that 14-day time window I would not have to pay early termination fees, etc. I activated my service late in the day on August 12, I believe after 5pm. Less than 14 days had passed before I went back to the Verizon store to cancel service in the morning of August 26. The customer service representative at the store believed, as I did, that because less than 14 days had passed, I was within the cancellation period. However, a phone call to Verizon's centralized customer service revealed that they count the day of activation as one complete day. This means, of course, that if they said one day instead of 14, you'd have to cancel within mere hours, before the Verizon store closes that same day -- you wouldn't have anywhere near one day. When they say you have up to 14 days, they are lying. 14 days is 336 hours, but they do not allow you that amount of time. I spoke on the phone with the customer service representative and he seemed to think that because their policy had always been to count 13+ days as a full 14, they were therefore right and I was wrong. I explained that their guide and contract state 14 days and nowhere explains what they truly mean and therefore it is unfair to punish me for interpreting their contract literally. The guy was terribly rude to me, treating me like I'm an ***. But I'm not the ***; I know what a 14-day window of time is and Verizon doesn't. I also know that contracts should be written clearly, but I think Verizon likes to deceive people so they can get more money that way.
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Loss:
$200
2 comments
Guest

Then they should say that. This is my point.

It is not enough to reveal what your contract means only when questioned.

It should be plain and clear from the get-go. There's also no excuse for the rudeness.

Guest

I feel for you, but the contract and the CS rep were correct. The 14 day policy goes from 12:01 am the day you purchase not the time of day you purchased the item.

Sorry

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boyamipissed R
map-marker Washington, District Of Columbia

No consideration for customer satisifaction

I have been a regularly paying customer of Verizon wireless for several years. For the most part they had good reception. What they don't have is good customer service. Usually I am way under my 700 min plan but I had one month when I was on the phone a lot and almost went over. I increased my plan to 1400 min to cover it (or so I thought). What really happened is I was charged for the upgraded plan and $87 dollars for overages!!!! Regardless of what policy is in this situation (25% of overages are refundable) I feel that I should get everything back just for good customer relations if nothing else. With what Verizon takes in $87 is a drop in the bucket compared to what a good paying customer has and would pay over the years. Verizon has gotten so big that they really don't care about keeping customers happy. They have 9 million why should they care if they loose one. Maybe if enough people are unhappy we could get them to loose 1 million that would get their attention.
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Dannie P Aig
map-marker Alexandria, Virginia

Verizon's Defective Products

I purchase the Droid 3 during a sales promotion that required you to purchase one and receive on free, well one of the Droids was defective. When asked to replace the droid that was defective, I was told because there were none in stock and it had to be shipped to me; I had to put up an addition 209.00, and they would credit me back when I came in to activate it. Please tell me what is wrong with this picture. I already spent that amount along with accessories, and had to wait for it to be delivered to me, which was suppose to be over night. Purchased it on Saturday, and received it the following Wednesday. (that's over night?) for a total of 469.00. Now you want a bounty to replace a defective device? HMMM, I think your idea of customer service is absolutely way out in orbit somewhere. I must pay Verizon to return a Defective device, wait for them to send me a new one and then you will return my funds, what kind of ludicrous nonsense is that. You just not only lost a wireless customer but I will shut my home service off also, and by the way good luck with that . You may not go out of business, but you will never have my business.
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Loss:
$209
jcee
map-marker Dallas, Texas

Verizon Fios has lied about home phone service

To lower my Verizon Fios triple feature plan, I changed from Standard phone service to Digital Voice plus dropped some chanels based on the Verizon agent recommendation. I was told the only thing about the phone that would chang would be 10 digit dialing. Now we have a problem with our home security because of the Digital Voice service and Verizon will not allow me to change back after only 2 weeks unless I agree to an increase in the charge for the service. They have really cheated me and just want more money. They do not care about customers.
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