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Verizon doesn't honor contracts

How does verizon get away with offering a triple bundle plan at a rate thats supposed to be fixed for 24months? bill you what they dam well please,have you sign a contract that only the consumer has to abide by? how do they get away with stealing from hundreds of people? If I stole a sandwich from a convience store I'd go to jail whats up with a big company getting away with this kind of behaviour & what can we do about it? Dealing with their billing dept. is also a scam, I filed a online form with the FCC, but am doubtfull that I will ever see any results.
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Author
Location
Philadelphia, Pennsylvania
Loss
$800
Review #240154 is a subjective opinion of poster.
0 comments

Verizon in San Francisco, California - Charged me for FREE USAGE

I live in Lake County, California, I went to a Verizon Wireless Store in Lakeport during the Christmas rush of 2010. I was told by the manager that a promotion for equipment and the USAGE was FREE and all I had to do was to activate the equipment, so I thought, why not. I activate 4 pieces of equipment, turned all the equipment in on time, and then get a bill from VERIZON for the USAGE of $1100.00. I called the corporation or call centers from Jan. 2011 to present time, have spoken to over 10 TOP SUPERVISORS, and they have all said, that I was treated UNPROFESSIONALLY, and the bill would be nullified or balanced out. That did not happen, then I called again, and said that I still owed for re-stocking fees and usage. I wouldn't recommend Verizon to anyone PERIOD.
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Author
Location
San Francisco, California
Review #239736 is a subjective opinion of poster.
1 comment

Verizon billing

I was a Verizon Fios customer. We are moving due to my husband being active duty military. So, I called and spoke to Verizon to cancel my service. The billing cycle ends on the 10th of the month and my service was going to be turned off on the 9th so I would not have a final bill as you pay one month in advance. I sent back our equipment via mail. Then I receive a final bill in my email! I called to dispute and I was told I did not owe the money and they did not know why I was billed the amount but they would open a claim which takes three to six months to adjust. Meanwhile they would supress the payment so I did not get charged for not paying it. What I don't understand is why if they know I do not owe the money and I did everything I was supposed to do on my end to make sure that I did not have a final bill why they cannot adjust it instantly when Verizon is a technology company. When I asked this, they told me that they have procedures and they cannot go around their procedures for a customer. Unbelievable. I will not use their services again because of this "procedure".
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Author
Location
Washington, District Of Columbia
Review #239520 is a subjective opinion of poster.
1 comment

Verizon in Columbus, Ohio - Where are the real Managers

Verizon, My initial request upon getting my son a new phone that was added to my line was for unlimited talk and text. I later found out the hard way and $900.00 later that my request was not noted nor was it documented. I called 5/11/11 after being placed on hold for 45 min and requesting to speak with a manager I made my request again and was informed that I had to pay half of the bill. Very Dissatisfied I just said fine and was given a bogus reference number 54974. After continually checking my account to make sure it was documented and credited it was not. So I called again on 5/24/11 I had to go through the entire story again and that's when I was informed that nothing was from the previous conversation on the 11th was documented and that they don't give out ref.#. What! Who's playing games at Verizon? This Rep informed me that all the managers had left and that someone would call me back tomorrow. I have been a loyal customer for years mobile and home and I would hate to have to leave and go elsewhere. I need help from a real Manager please.
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Author
Location
Columbus, Ohio
Review #239433 is a subjective opinion of poster.
2 comments

Verizon in Worcester, Massachusetts - Got mad and hung up the phone

Got a call from this company wanting me to give my credit card number out to them I owe money to Verzion 95 dollars I believe This person tells me I can't make payments to Verzion I have to give the entire balance to his story *** I told him I didn't have the entire amount and he said when I do give him a call back then hung up the phone I ask you what kind of business it that???? I called Verzion and made a payment they were fine with it So I think the man I dealt with needs a good kick where the sun doesn't shine
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Author
Location
Worcester, Massachusetts
Review #239374 is a subjective opinion of poster.
1 comment

Verizon wireless- unable to get a working phone with insurance

Although, I pay for insurance as part of my Verizon plan, I have not been able to get a working phone for the past six months. I have had at least seven different types of refurbished phones in the past six months, and all of the phones that were sent to me have been defective. (All Seven or Eight) Since I have been having so much problem with my blackberry, I was upgraded to a Droid phone, and I was told that I needed to pay for the battery and the rear cover which cost me $50.00. I paid the fifty dollars and waited patiently on the phone and battery which took approximately four days because an approval was needed. Upon receiving the phone, Guess What? It did not work, the darn phone did not even turn on! the screen would remained black even after charging and removing battery and resetting. UnBeLiEvEaBLe!! I was sent a phone that could not even be activated because I was sent another broken phone. This one Did not even light up! It gets better! I called Verizon twice to get the situation resolved. My first call, I was transferred three times and spent a total of 52 minutes to be told that there was no record that I was sent a Droid phone. I ask for a supervisor and was told that there was not a supervisor available, and if it was a supervisor available, nothing was going to be changed. End result--- no help. I wasted my time and No suggestions about getting my $50.00 dollars back for the battery I purchased for this phone. I called back ten minutes later and spoke with Eric, after holding for about 20 minutes,I requested a supervisor. Eric ask me to explain the situation to him and he would try and help. After repeating six months of problems phones, and explaining the situation with the broken phone that could not be activated, Eric was no help. A total of 45 minutes for Eric to tell me the same thing I was told before. I ask Eric again for a supervisor. He said if I wanted to complain go to the Verizon website. With service like this, why does Verizon workers ask customers to upgrade their phones and be locked in with bad service and be tortured for another two years? I Can Not Wait For My Contract To End. End Result, None. I have a total of three defective phone that I need to send back and I still do not have a working phone. But, I am sure as *** I will receive a bill for full service, whether I have a working phone or not. If I cancel my service before my contract is over, I will be charged a penalty;although, I can not seem to get a phone that works! What is wrong with this picture!
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Author
Location
North Wilkesboro, North Carolina
Review #238652 is a subjective opinion of poster.
2 comments

Do Not Get Verizon DSL Service

The company engages in fraudulent charges even though after you cancel the service. Verizon couldn't get the service working since February. We spent more time on the phone with their Tech. and Billing Dpt. than we had a working connection. Calling their billing Department doesn't help. After hours and hours of calls, and after Verizon sent technicians, they couldn't solve the problem. We finally cancelled the service, and Verizon wouldn't reiumburse us charges for over three months of non-working DSL. Once we cancelled, Verizon kept charging our account. This is a very common practice at Verizon. I'm willing to lead a class action law suit, if you have similar complains, please contact me at paulguevara@hotmail.com.
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Author
Location
Washington, District Of Columbia
Loss
$120
Review #238168 is a subjective opinion of poster.
2 comments

Verizon in Washington, District Of Columbia - Double Check your Bill!!

I signed up for the Triple Play in the Summer of last year (2010). When I signed up, I was under the impression that my Triple Play package would be around $100 each month. EVERY SINGLE MONTH since signing up for the Triple Play I have had to call Verizon because of erroneous charges on my bill. I'm sure you have records of these calls every month. Every single month I spend around 45 minutes speaking to representatives and having them promise me that this month they have fixed it and I should not have that problem again. I have been charged for boxes that I do not have, then prorated for previous months of charges for boxes that I don't have. For FOUR CONSECUTIVE MONTHS I have asked for the premium channels to be removed, and EVERY SINGLE MONTH they remain on my bill. Two months ago the representative that I spoke to told me to hold while she "makes sure that this is fixed". When she came back to the phone, she said that I definitely would not have the same problem. To no avail, when my next bill came, I was still billed for the premium channels. Sure, every month when I call they remove the charges, but I do not have 45 minutes to spend on the phone having the charges reversed. I've been charged for packages that I did not order, etc and I am extremely fed up!! If it weren't for the two year contract that I got locked into, I would have cancelled about 6 months ago. Last month when I called, I asked to speak to a Manager. I am asking for a discount for my 8 plus hours that I have been on the phone with Verizon in order to have my incorrect bill fixed. I am not looking to have the charges that were NEVER SUPPOSED TO BE CHARGED TO ME IN THE FIRST PLACE, this is not an acceptable resolution for me. Unfortunately, the "Manager" that I spoke to said that she was unable to help me and that I would have to write a letter. Not an email, a LETTER. This is 2011! A letter, really?!?! I did mention that I could email my concerns to the Better Business Bureau instead, and she encouraged me to do so. I am assuming by that comment that the Management Staff within Verizon simply does not care about the satisfaction of their customers!
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Author
Location
Washington, District Of Columbia
Review #237943 is a subjective opinion of poster.
3 comments

Verizon in Los Angeles, California - Poor Customer Service

Small business should stay away from VERIZON. First off, they have BAD customer service: you get shuffled from one department to another on top of a long wait. If their service is interrupted and as a result, your business is interrupted, you get a simple sorry and a credit that's just change but if you miss paying a bill, watch out for the late fees and exorbitant re-connection charges. To add insult to injury, their agents even tell you "you are in business but you don't pay your phone bill....?" as if they know anything about what you do and your business.
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Author
Location
Los Angeles, California
Review #237232 is a subjective opinion of poster.
1 comment

Verizon in New York, New York - Amateur customer support

I was chatting with Fios customer support for an issue related to a specific channel. This was an issue I have for more than 3 months since I've signed up for that channel. We were chatting for almost 20 minutes and the attendant named GEORGE didn't even asked me the basic question from a customer support, that is "what's the issue?". No, he didn't want to know the issue, and kept telling me that there was an outage on that channel, and I explained that my problem was not related to the outage issue, as has been happening since I've signed up, but he didn't want to listen. How come a technical support doesn't want to know what issue you are having?
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Author
Location
New York, New York
Review #236870 is a subjective opinion of poster.