Verizon Reviews and Complaints
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- Incompetent customer service
- Customer service
- Poor service
- Internet
- You are a bunch of overcharging crooks
- Customer service
- Latest review first
- Most helpful reviews first
Update by user Dec 27, 2018
I moved to a different location so i can do my work that has four bars instead of one bar. If you talk to their service reps they will tell you they are not responsible for barriers such as walls, trees, etc but will not explain why even using a signal booster does not...
- Connectivity hotspot
- Not having a reliable hotspot connection
- Being evasive and vague about my issue when i ask for help
- Not being able to diagnose hotspot issues
Verizon review in Yonkers, New York: No customer service
Verizon review in Lynbrook, New York: Changed channel lineup so consumers have to pay more
You signed a form about the 14 day return period... just like a car the second you turn on the phone it loses a lot of value because it is no longer new.
I'm sure you realize this is your fault not Verizons?
most of these complaints are due to people either ignoring what they signed and claiming no one explained anything to them. LOL
Our land line service was inactive for almost a year. A town project occurred and the line was taken out without permission.
Verizon tried to find the cables, was unable. Still charging us after several calls to them, with the names of engineers we were working with. Filed a complaint with the FCC, the bill was credited. Thought after canceling the service we were done.
Received a bill for $9 and change. Said it was a pro forma rate based on the previous usage. The best was receiving 56 mailed notices all with different wording.
Someone in error sent us every letter template they use. Going to send another complaint to the FCC.
- Service very unreliable
- Tech people have no answers
- Service unreliable
Verizon review in Cape Coral, Florida: Payments
the Hum does not cost $60 a month, that might be the in store cost for the product where you are from but impossible to add that to your monthly bill. you are the one lying
Update by user Nov 05
Numerous chat sessions.
Update by user Jan 12
Now being January 12th and being told I would be receiving my refund from September 2018 not later then January 6th 2019, has not come to fruition. Calling Verizon on or about January 14th again to inquire about my refund. If told it will be...
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Sorry but that IS prepaid. The whole buying minutes is probably found with different companies.
Every prepaid out now is you buy the phone and the plan but you pay monthly! If you don’t want the phone don’t use it or if you don’t want to pay next month down. No bill to pay because it’s up to you.
They even sell the cards at Walmart and you can pick the plan you use. Your misconception of the prepaid system isn’t Verizon’s fault and you should of asked how their prepaid worked.