Anonymous
map-marker Tampa, Florida

Verizon Triple Play Bait

I ordered the triple play from Verizon, with the phone internet and TV you also get +55 HD channels stated on the web ad. After the installer left I found out we do not have a HD box old box that they have used for years. My tv is 1080 dpi and what they suppy is like watching old time TV. Also I called the store to find out why I do not have the 55 HD channels I will be paying for and the sales rep tells me you have to get the box it's $12 monthly. I told him that is false advertisement and a bait no where did it say that on the info I received before I ordered it and the installer didn't say anything about it either. SO here the point it's a bait ad. You also have 30 days to cancel the service and good for me I still have my old service on. If nothing it done to resolve this their loss not mine. It's not the $12 that's the problem but the fact that they bait you the act like it's okay.
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1 comment
Guest

Welcome to the world of Verizon...that information on the box is buried deep in the fine print, but not where you will easily find it. That is the way they plan it.

Again...Welcome to the world of Verizon! :grin

Celestina Xds
map-marker Babylon, New York

Verizon failed to port home phone

Updated by user Feb 12, 2013

My problem was resolved in a day after speaking to my State Senator. Verizon gave (ported) my number to the other carrier.

Original review Feb 09, 2013
Verizon was suppose to port my number to another carrier but the other carrier says Verizon just disconnect the number & never ported my number. When I called Verizon they say the order to port is closed & they can not do anything about since the other carrier own the number. But the other carrier say that the database shows the Verizon is still the owner of my number & the number is disconnected from the switchboard so they cannot do anything either. I would have to speak to Verizon to activate the line so they can fix the problem. Since I'm in the middle and neither carrier can fix the problem, I filed a complaint with the FCC, FTC, contacted my state senator & Lowell C. McAdam, Chairman and CEO of Verizon. The is no integrity in this business & operate in an unethical way.
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Anonymous
map-marker Pomona, California

FORGET THE COMPLAINTS WHAT CAN WE DO ABOUT THEM?

5 days of arguing with Verizon What as bunch of *** One changes the plan, one puts it back, one cancels the phone (no I didn't ask for it to be cancelled) ONE nice guy came out and fixed it. I cancelled Verizon Fios TV ,more *** Couldn't cancel. Don't know why. If I cancel the charge is more because it is not a bundle. WTF Can get another phone service Verizon is only one in the area. Monopoly? Thought it was .illegal. So now we got the complaints over with. WHAT CAN WE DO ABOUT THESE EXTREMELY RUDE PEOPLE?
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Loss:
$9999
1 comment
Guest

If you are in Brighthouse's service area, you can get phone service from them if you get their cable internet service also.

Anonymous
map-marker Jersey City, New Jersey

Repair

I have a business, I receive phone calls a lot every day, My phone service provider is verizon, but my phone line got a problem, has no dial tone, can't make phone calls , so i called them,(Thursday), asked for tech support, they said the earlier day to send out a technician is MONDAY, I got to wait 4 days, how about my business, F monday, WTF. That's how they treat their customer, actually this is second time in the week to have this no dial tone problem, they just got it fixed yesterday, today same issue again!!!. Verizon, gonna lose all their business, if that how they treat their customer.
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Loss:
$6000
letschangethings
map-marker Denton, Texas

I Ditched Verizon! Enough is Enough!

I decided to give Verizon Wireless a try for my I/N service provider. I have NEVER used even 4 completed GB's in my whole life. However, after signing up with Verizon, I was having numerous problems with dropped signals, replaced devices, and problems, problems, problems. Finally, I received a bill showing I used 5 GB. I called and told them NO WAY, they looked and admitted my past YEARS of history with another ISP showed I was telling the truth. So they gave me what they called, "a one time credit". Then I got a subsequent bill claiming I used 9 GB's! I had done NOTHING different different than in my past. I don't download Movies, Tunes, etc.... I called and they said tough. Ok, I so I cancelled my service. (Thank goodness I was not dumb enough to sign on for a contract...I used my head and only did Month to Month for just this precaution.) So I paid what I felt I owed for my regular monthly service charge. They began sending me monthly invoices for the remaining "claimed" balance. I called and told them to PROVE I used 3x's my normal GB's. They resonded, "We have no proof". From what I gather, is Verizon is charging YOU for your private I/N Service. THEN, Verizon maybe charging Companies to promote Their Advertisements on OUR private time! THEN, it seems Verizon might be Tripple Charging by Double Charging YOU, the Consumer who already paid, by ADDING GB usuage to YOUR bills so YOU also pay for Advertiser's solicitiations! What's up with this comany? Is there an HONEST ISP and Cell Phone Provider out there the Consumer can TRUST? NOW I hear Verizon is trying to patton a way to Eves Drop on OUR conversations, and listen in on YOUR PRIVATE convesations in YOUR PRIVATE Living Room & Bedrooms! Are you going to put up with that?????
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4 comments
Guest

I've been with AT&T for as long as I've had a cell phone, and I have to say there has only been one time I got burned and it was MY BAD in the old days of roaming and I had traveled to the East Coast.

They give discounts to A WHOLE BUNCH of different companies, organizations and groups - and they are absolutely AWESOME when it comes to customer service! I mean it.

And it's been consistent, thru the Cellular phase and back again. My family had 3 iPhones and a regular phone with unlimited texting, and we were only paying a bit over $200 a month.

Granted - I've been with them forever, and do get 20% off the service - but I don't see myself changing anytime in the near future... I highly recommend them!

Guest

Same, except in my case they said I used 20! I didn't even download anything that month, so it makes no sense whatsoever and my previous internet bills show that I normally only use around 5. I swear, they must just add GB to rip people off.

Guest

Agree.... Where do we all sign up for Large Class Action Law Suits against these preditory corporations? :x

Guest

FIRE ALL of Congress who take Kickbacks from these large corporations and denounce regulation of them. Deregulation only serves to hurt the Consumers, Employees, and our Environment.

When Congress gets their Pink Slips, only then will they act on behalf of the People they work for! :(

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dayberrr
map-marker East Northport, New York

Verizon needs to get its act together

I have had phone service with Verizon for close to 30 years. The last two years I had been having static on my phone line. I couldn't hear who I called and they couldn't hear me because the static was so loud. Tech would come out and move wires and the phone service was decent. If it rained heavy or was very windy the static would return. In May 2012 it got so bad that I kept calling Verizon to fix the problem. At this point I was able to make calls but I couldn't receive them. Someone from Verizon would come and "temporarily" fix the problem. On July 25 a tech came out and left me without phone and internet service. I called Verizon and was told that they would send someone to fix the problem. I work and I can't take days off because Verizon was incapable of fixing the problem so I would have phone service. After a week of delays by Verizon I decided to switch my phone and internet service. I received a Verizon bill as if I have had service for the month of July. I called and explained that I had been without phone and internet service for close to 14 days. After all was said and done I was told the amount owed and I paid it that same day online. Then I receive a letter from a collection agency. I called Verizon and was told that when you terminate your service they separate your service and therefore you receive two bills - one for the phone service and one for the internet. I had a negative on my internet and a positive on the phone service. Can't one cancel out the other. The negative amount was greater than the positive. No I was told I had to pay what I owed and they would issue me a refund. I told them no one cancels out the other and I am not sending Verizon money in hopes that they will issue me a refund. Saturday morning my bell rings and it is Verizon arriving to repair my phone service. At that point I hadn't service with Verizon in over a month!! I called back Verizon and was told again to pay the bill and they would issue me a refund. I printed from Verizon website the bills that show the negative balance. Verizon was either unwilling or incapable to fixing the problem I had and now want to double me for it. What absolute incompetence. Every time I called every rep had a explanation of why the bill was what it was. No one ever mentioned that when you terminate your service they separate the two and issue two different bills. All I was told was to wait for FIOS and my problems would be solved. Don't think so!!
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Loss:
$100
Anonymous
map-marker Freeport, New York

Ms. Kathleen Parks

For the last 4 months I have been having problems with my home monitoring system. I feel like I am paying for nothing. I have been getting notifications but not recordings. I have tried every remedy technical support has provided thus far and someone is still gaining access to my home without detection. I want this situation resolved. I want to stop this violation of my privacy. Every time I call the technical support department they tell I have to give them specific information about when I am not getting my recordings and when I do that the issue still isn't resolve. This situation is not only costing me money but it costing me time as well.
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Loss:
$200
Anonymous
map-marker Bradenton, Florida

You want a lot of spam

I made the mistake of giving them my email address when signing up for service. I was planning to get online statements. From that moment on, I've been getting tons of spam in my email account. I had to open another one. For the *** of it, every once in awhile I check into it. It's been a few years and it's still going on. They don't make enough money. They have to sell our email addresses to marketing companies. As if this problem wasn't enough, when I called to get my service remove IN A WEEK, as that's when I was moving away......they removed it while we were still on the phone. I was using VOIP phone service. So no internet and land line for my last week. I tell everybody NOT to deal with them.
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John H Rml
map-marker Potomac, Maryland

Bogus Unreturned Equipment Charge

Verizon shipped me a replacement FIOS set top box months ago. Included with the new box was a notice saying clearly that there was no need to return the old box and that I should dispose of it, preferably to a recycling facility of my choice. Now Verizon is charging me $100 for unreturned equipment. A lengthy call to customer support and supervisor said they have never heard of this instruction and nothing I can do about it. No sense not paying as they will just pile on late fees. Anyone else ever hear of this problem. I plan to file complaint to Maryland public utility commission and would welcome a chance to mention any other similar experiences.
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Loss:
$100
1 comment
Guest

Never believe Verizon on things like NO returns! Always return everything with a signature required so you have a receipt for your items going back.

Never trust Verizon, never trust Verizon, never trust Verizon!

Anonymous
map-marker Boston, Massachusetts

Repetitive poor customer service

I paid my verizon cell phone bill to tv/internet company in error.when I tried to correct it the told me it would take 10 days to transfer.which I said was ok with. 2 different people told me it was scheduled to happen.it took almost 1 hour of my time to organise this.3 weeks later the cell phone company text me threating to cut my cell phone off within 24 hrs as the bill wasn't paid .So that hour was acomplete waste of time. Today I spent 1 hour 40 mins of my time trying to rectify this problem.Today I got cut off the phone when being transferred to a credit specialist who could expedite this transfer and make it happen today.When I called back I was told no such specilist are exist!As I type here the problem is outstanding I am awaiting a call back phone call which has a 4 hour window! throughout this whole saga the staff were evasive and non sympathetic and one Mrs Hale(in sales and billing) was downright rude. I tried to make it easier for them and asked for the money to not be transferred but credited to my a/c or refunded to me and I would just pay the other bill but that was ignored also.I was put on hold.This was the answer they gave me when they didn't know what to say!
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Loss:
$50
Anonymous
map-marker Satellite Beach, Florida

POOOOOR SERVICE

It is Saturday Jan 5, 2013 and I have no TV, Internet, or phone and Verizon has to send a technician. Next available time is in 3 days so I will miss both weekend days of NFL football and Monday night College Championship because the fat cats running the company cut service availability and costs so they can pocket more big bonuses. They have let me down for the last two years with outages, long wait times on the phone, rude service people, increased prices and no competition to shake them up. Customers should drop them and go to DirectV which I will be doing. SHAME ON THIS HORRIBLE COMPANY.
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Loss:
$500
Anonymous
map-marker Glen Cove, New York

So many issues with Verizon Customer Service!!!

1. can not log onto FIOS web site, do not know user name and pw. Verizon request phone and account number, I provide, message returns not recognized tells me to register, I register with phone number, message does not have record of my number sends me back to login page wher I started. 2. send email to "Verizon Contact Us" 3. Four days later get email from Verizon Customer Support Agent named John. He advises I should go to Verizon.com and follow instructions to log on. Try again, same results, stuck in loop. John also advises to call 24 hour number 800- Verizon. 4. Call 800 Verizon get auto attendant who advises that wait is 4 to 6 minutes. Now I am holding on for an hour and twenty minutes, with no indication that I will get picked up or helped. 5. Funny thing is I need to check my bill and pay Verizon, and these *** can't help me get the information I need. I am calling Cable in the morning and getting rid of this horrible service. This would never happened when Seidenberg was CEO!!! 6. This fish called Verizon is rotting from the head down.
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Loss:
$200
jro Huk
map-marker Belmar, New Jersey

VERIZON MISPLACES CABLE BOX AND CHARGES ME FOR IT

Returned cable box and employee used wrong SS#. Opened up a new account with Verizon the same day and was with them for two years. They wanted over $500 to pay for the box I returned. After numerous visits to the store, phone calls, promises of follow up, collection calls they filed a complaint on my credit report. I disputed it and called them, only to be disconnected after being put on hold for half an hour. Employee David at Spring Valley NY never was able to resolve it for me. Though he acknowledged I returned the cable box to him. I have since tranfered to Cablevision where I can talk to someone and the service has been excellent .
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Loss:
$550
Anonymous

Don't value longtime customers

We have been with Alltel/Verizon for over 13 years and have 9 phone...pay more than $500/month for service. We were forced to purchased all new phones when Verizon took over Alltel. One of the phone has never held a charge very well and the cost of the battery is compatible to a new phone but they won't work with us to upgrade early. While in the store another person came in with the exact phone and same issue. Called in twice to as for a manager to release and all upgrade and the just don't care. Spend over $6K/year for over 13 years and nothing...absolutely nothing. Even talked to their retention department. I work in a business and if we treated our longtime customers this way they would no longer be longtime customers.
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Jarmel Vgv
map-marker Millville, New Jersey

Broken/crack samsung galaxy 2

I'm so mad at verizon......I purchased bob and myself a galaxy note 2 phone about 2 weeks ago. After two days my phone cracks how I have no clue; it was in my brief case and comes out crack. 2 days after my phone cracks bobs phone cracks....really. Verizon tells me after 800 dollars later that they can not do anything....They tell me next that this is not a noted problem and that it's my fault. I looked it up on the Internet guess what it's a problem the screens must be oversensitive and crack easy. I spent over 3 hours on the phone with verizon and a young kid told me that I couldn't talk to anyone else and that he didn't have a supervisor. O.k. We have a total of 5 phones with verizon, what the heck happen to customer service and companies doing what's right if/when they have faultyproduct?
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6 comments
Guest

You and bob tried to scam verizon out of two more phones.They saw right through your bs..good for them.

Guest

Shoulda gotten insurance. The only time ANY company would ever help you with physical damage is if the rep damaged the phone themselves.

Guest

I do not know what your problem is,Nor BOB"S problem Verizon WIRELESS has some of the best telephone's their is.I have had Verizon Wireless for about 10 year's.And i have never had a problem with a cracked anything.Maybe you and Bob should be more careful with your phone's.After all.Two different phone's with the same crack.Sound's fishy to me.I do not blame Verizon Wireless you and Bob should have to pay up for new phone's.This sound's like a scheme to me to get new phone's.WTF.

Guest
reply icon Replying to comment of Guest-599346

I had the same problem with the phone....

Guest

I'm confused as to why you have a briefcase. It would lead me to believe that you have a decent job yet you have no grasp on the English language.

It's perplexing, really. :?

Guest
reply icon Replying to comment of Guest-599202

Funny how that last comment reads! "it's perplexing, really." lol you really showed him/her.

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