Gabreil Nwd
map-marker Yonkers, New York

FALSE ADVERTISING, FRAUD, EXTORTION (pay/ruin credit report)

Updated by user Mar 04, 2013

HALLE LU JAH VERIZON LOST the class action suit - deleted from my credit reports - scores up 53 points! Doesn't get my money back OR undo all the anguish and time spent on it but at least it is something.

Original review Feb 01, 2013
Housebound/depressed/very low income = Verizon assured me at least a dozen time that there would be NO bill issues. $ 80 bundle = Bill was NEVER under $248 month, often $254. In 1 afternoon I logged into my account 5 or 6 times and opened a non-descriptive box showing a total for charges. Each time the charges had the SAME TOTAL but showed I was being billed for different items! PROOF of FRAUD. Monthly (sometimes more often) I was constantly billed for added fraudulent items, which they admitted to in an e-mail. When I refused to pay for early termination they posted on my credit report! EXTORTION! Who goes to prison for it???
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Loss:
$1200
Anonymous
map-marker Port Saint Lucie, Florida

Very poor customer service/Don't care attitude

My i-phone broke, Verizon sent me a reconditioned one that turned out to be bad. They sent me a second reconditioned phone. I immediately began getting calls & texts from an out of state # and the following morning my facebook account had been accessed. Verizon finally figured out they mixed up phones in shipping. I told them I wanted a NEW phone,not a reconditioned phone. I don't feel comfortable using these reconditioned phones, there is always a problem with them. Spoke to several people to no avail. Now Louie M has not even returned my calls. Been a customer for over 10 yrs. I guess they don't care about customer loyalty. Must be time for a change?
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2 comments
Guest

So you have been a customer for over 10 years? And this is the first time a cell phone company ever gave you a reconditioned phone and not a brand new one?

I have had service since '97 and they always send out a reconditioned device. So why are you just now complaining about it.

And change to a different company who uses the same company practices that all cell phone companies use? Mistakes do happen and that they tried to correct everything for you.

Wynonna Emk

Seems like I'm not alone with reading all these issues.

From a corporate standpoint, Verizon wireless' customer service is extremely poor! The cheapest excuse is that someone will call you and that your credits will be applied when no one follows through.

I had a bill for over 1G. An amount that I had never received while in any phone service - let alone anywhere else. Apparently after speaking with more than 20 representatives, my plan was screwed up when it was changed over. No kidding?!?! On top of that, I was charged a $599.99 phone replacement fee over a phone that "I thought" was returned and taken care of 2 months ago. So I thought...

Previously I had a Droid Razr Maxx, which was garbage! I returned a brand new phone for a used one over 7 times. You would think that as much as Verizon robs of you, you would receive a brand new phone when having issues. Wrong! They greed of money only offers you used phones and they have the nerve to convince you that they are not. After the 7th time of replacing the phone - I had gone personally to the Verizon store and expressed to them my dilemma. The representative who assisted me suggested that I call Verizon and request a different brand. I did as suggested as soon as I arrived home that same day and I was sent the Samsung SIII. At this point, I had told the representative to cancel my order for the replacement of the Droid since they were sending me the Samsung. Two months later, I'm still fighting a $599.99 charge over something that I thought was taken care of. You would think that after 7 times, this would be second nature to me in knowing exactly what I need to do with replacement phones. Besides this, they are asking for verification over something that was done and settled with...so I thought.

The following is the calling log I have gathered thus far. Not to include the calls I previously made prior to the 12th:

3-12-13 – Cory Representative stated my phone plan would sum up to $126.20. Two supervisors verified the information was correct and credits should be applied. Still waiting...

3-16-13 – Zack Representative. Credits pending.

3-19-13 – Rodriguez Representative stated credits pending, requested and transferred to a supervisor.

3-19-13 Supervisor – Ebony (Washington State) ***$599.99 credit to be applied*** Ebony stated that because of company protocol, she could not process a credit for more than $600 and that it would take a couple of days for the credit to be applied to my account. She ensured me that she would return my call personally and that once the credit is processed, my account should amount to $124.00 as promised by the previous rep. Since then, I have not received a call from Ebony.

Throughout the week, I kept receiving messages from Verizon in regards to interruption of service till the Friday, March 22nd where I received a voicemail stating they would disconnect my service if a payment was made.

3-22-13 Spoke to Dorothy representative who gave me a number of a supervisor named Marcy and apparently gave me her direct number at 585-406-****. Since then I have called this number and I've received nothing but voicemail as if the phone is shut off and never turned on. If you ask me, I was fooled again into a bogus number.

3-24-13 Voicemail to Marcy

3-25-13 Voicemail to Marcy

3-25-13 Spoke to yet another supervisors who I had re-explain my story and to no avail was useless.

3-25-13 Spoke to Michael representative – stated that Ebony tried calling me 1:50pm on March 25, 2013. I find that hard to believe when there was no message or phone call recorded. No surprised! Michael ensured me that Ebony would try again the following day, March 26 at 1:00pm.

3-26-13 Spoke to another representative who transferred me to the fraudulent department who again, was useless and had the nerve to tell me that I shouldn't of waited 2 months to take care of the situation. I'm sorry, did he not look at my records of calling several times since the charges were posted. I'm sorry, this reflects the poor customer service of a company that cannot get there act together and resolve their discrepancies to rob customers. I don't understand how promises are constantly made that are not fulfilled, incorrect information is given and supervisors have no clue of what their responsibilities or authorities are.

3-26 – Spoke to yet another representative; Michele who stated Ebony would follow up at 11pm. What company contacts their customers in the wee hours of the night? Then she changed the information and that it would be by 9pm. Then she stated that she couldn't promise me that she would call. On top of that, I'm not sure if I should hold my breath since anyone who claims they'll call or follow up with an email on the credits does not follow thru. In addition, they have no idea who the people are - they can't give out information and they themselves cannot contact them. POOR CUSTOMER SERVICE!!!

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Anonymous
map-marker Point Reyes Station, California

Lied to, phony bill

I was told I could try their cell phone to see if it worked where we live and I couyld return it with no charges if it did not work. I returned everything within 4 days because no reception. They have billed me different amounts 4 times. First 2 I called and they cancelled the charges and said no more account no more bill. I called about last 2 bills and now they say I owe $120.00 because I "used" the phone. I tried to call to see if it worked and was told there would be no charge to begin with. I have wasted more than 6 hours dealing with these thieves. LIARS LIARS LIARS
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Loss:
$620
ReallyPissedConsumer C
map-marker Mobile, Alabama

Conned by Verizon

A year ago I initiated a contract with Verizon after the store clerk assured me that I would receive an employee discount of 15-24%. I submitted my employee identification badge as proof of employment in the store that day and, when the clerk entered my information in the computer, he said it was approved. That brought my bill into an affordable range. I was surprised that my bill seemed excessive, called and made a couple of adjustments, but never specifically asked about the employee discount because I trusted that it had been applied (will not make that mistake again). Finally, a year later, I asked and was told I was not receiving the discount. Verizon said they notified me that the discount was declined due to inadequate proof of employment, but I never received notification and at no time during any of my numerous calls to Customer Care, did anyone ever inform me or I would have gladly submitted additional documentation. I went to the store and submitted the necessary documentation of my employment and was told to contact Customer Care regarding the discount being applied retroactively. Interestingly, the store clerk informed me that most hospital employees received a 25% discount instead of the 15% discount I received. I received inconsistent, conflicting information. 1) I have a chat transcript stating that the discount would be applied retroactively, but I needed to submit additional documentation and contact Customer Care by phone, 2) an email stating that it would be applied for a few months and that I needed to contact Customer Care, and 3) a phone call with "Tonya" in Customer Care who stated I absolutely would not be given any retroactive discount, that there was no one else I could talk to, she had the final say, she had no knowledge of me applying for a discount a year ago (although 2 other employees had already confirmed that it was in my record). She was not overtly rude, but lied to me and was condescending and passive aggressive. I am, therefore, informing my employees, co-workers, and other consumers so that they can make an informed choice when shopping for wireless service. As soon as my contract ends, Verizon will no longer have my business.
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Loss:
$300
Anonymous
map-marker Philadelphia, Pennsylvania

Verizon prepaid card scam

In November of 2012 I finally bit on a Verizon promotion that was being relentlessly marketed. Bundle TV,internet,and digital home phone under Verizons Fios, agree to a 2 year contract and you get the works for 79.99 a month plus a 300.00 dollar prepaid visa card. I would be saving 80.00 per month plus I get the card so why not. A month after installation I called them and asked where the 300 dollar card was and was told it would take 60 to 90 days.In Feruary I called and was told I had to wait until March and they would notify by email when the card was sent. I called a few days ago and was told I don't get the card because I got a free DVR for a year. I told them I never agreed nor wanted a free DVR and nobody ever asked me if I did and what about the previous csr's saying I only had to wait. I got a bunch of customer service horse *** but no card. It doesn't surprise me. They just want to get subscribers and anyone who takes what they give them is money in the bank for them. Imagine if they signed up a million people under this scam,they would have to payout 300million in cards. This is fraud, it is bait and switch and I for one am going to pursue it in court were they will pay. The kicker is the DVR is free for 1 year only so despite the promoise of 79.99 for 2 years they will try to raise my bill after 12 months. They have me as a customer for the alloted time only and then never again.
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Rhea Xbr
map-marker Philadelphia, Pennsylvania

Fast? not even close.

Switched from Comcast because FIOS is suppose to be great...speed test even says I amm getting 30+ mbps but I can't even watch youtube videos without having to pause them for a few minutes for them to load. Play a video game? I try to watch a stream for a video game I play and even on the lowest quality setting, it freezes every 2-4 seconds. Some people say it is my computer but when I had comcast a week or so ago, I did not have this problem at all. And even so, it cannot be my computer because the other computers in my house are getting horrible internet experiences too. This is ridiculous.
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Anonymous

Verizon doesn't export address lists of subaccounts

Verizon has a primitive system of assigning a "main account" to one person in a household and then "subaccounts" to everyone else. If a "subaccount" - usually the wife and kids -- must change it's email address, there is no way to copy the address list to the new subaccount. I am spending hours hand typing mine into my new subaccount. I spent over an hour on the phone with the technical support, who confirmed my understanding is correct. There is no excuse for such backward email configuration. Verizon positions itself as a leading vendor of such services, but then it offers this substandard, unacceptable email configuration for families. What genius came up with this and why are you still getting away with it!?! Verizon, fix this mess!
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artschles S
map-marker Yonkers, New York

DONT CONTRACT WITH VERIZON FIOS, STAY WITH CABLE

I am not going to bore anyone with the details of my problems. I will however, re emphasize what everyone has said about Verizon. They are not capable of telling the truth, they are not capable of following up, they are not capable of communication and they don't provide a better technical service that one would think you trade off for such poor customer service. It's not worth anything they throw at you. They were willing to cut my bill in half for 2 years because they screwed up so badly and I refused. I couldn't imagine tying myself up for 2 years with them I have Cablevision and I am truly happy to stay with them. I only wish they would boost their signal more because my internet does perform slow at times. All in all still worth it because their customer service and dispatch are TOP NOTCH.
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1 comment
scraped

I agree with you, VERIZON sucks, very bad customer service.

Hilbert Lav
map-marker South River, New Jersey

Beware of what you sign with Verizon wireless

I switched over my Verizon land line to the Verizon wireless home phone connect ( $19.99 per month service ) and was told by the Verizon Store Rep that there is no contract for this service. The home phone connect service was not very good ( calls were not clear ), and so after 3 months I switched back my home phone to Verizon land line. Verizon Wireless charged me an early termination fee, because what I had signed for included an early termination fee even though the store rep told me otherwise. So this is a just a heads up, that when dealing with Verizon Wireless reps, please review what you sign very carefully, and do not assume what the the rep told you is what you signed for. I called Verizon Wireless to complain and per them, I signed for it, and it boils down to my work against their reps.
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Loss:
$150
Anonymous
map-marker Winter Garden, Florida

Customer Service Reflects Company Service

I have been with Verizon for more than 10 years. Even when my work phone (Military cell), friends, and family had a contract with Sprint...loyalty you know. And I believed the commercials with the Map that advertised less dropped calls. The customer service (Tallahassee)in the store was great when I was the only customer; but when they more customers they did not ask me if they could help me...or entertained me at all...no I will be right with you or anything. OK sometime stuff happens....but I walked also live close to the store in Quincy, Florida; well a rep near the door did not attempt to help me....he looked a bit annoyed and sound as if he was making a personal call (stuff happens again). When he finished his call he did not entertain me; I had to tell him why I was there. I asked how much time did I have on my contract? He took my cell number and told me Jul 2013; that was Nov 2012. Well I got online and saw that my wireless device for my computer was Jul 2013; not the cell phone. I thought it was important to tell me it was 1 Mar 2013. So I called today 27 Jan 13 to question it? Well, today Sunday they were so busy (at the END OF THE MONTH ON SUNDAY) that I needed to call back in an hour. OK...I called back in an hour and he gave me an excuse about the latest contract came up when I dialed in my number...You mean customer service and their system is only set up to benefit them....Hummmm!!!!! I did not like him attempting to cover down behind a rep because he works with him or maybe he was that rep. Well I will be doing my research for wireless providers who are interested in benefiting the consumer as well as make a profit; without attempting to suck the blood out of you for the benefit of the company....March for my phone contracts expires, end of March my 4G expires and July my home phone expires...Just some advice Verizon you may benefit for a short time of your customers, but it may hurt you in the long run (I guess stuff happens).
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Anonymous
map-marker Brooklyn, New York

Sent my account to collections for money I didn't owe

Early 2012 I cancelled my Verizon landline account because of terrible service. I had bad static on the line and often no dial tone when I picked up the phone. I asked for a repair person. They scheduled an appointment. I stayed home all day and they never came. I called again, they came but didn't fix anything. My service got worse and worse so I finally cancelled my account. The woman I spoke to when I closed my account said she'd credit me the $61 balance on my account since my phone was pretty much unusable for the last month or two of usage. Then I started getting letters from a credit agency saying my account is in collections. I then got another letter from another agency. I called and emailed the agency a few times and got no response from them. I called Verizon finally and the customer service person put me through to someone in the financial department. The woman was incredibly rude. I was on hold a total of 49 minutes. Even though they had a note that my account was supposed to be credited the $61, they made it sound like it was very difficult to clear my account. Finally after a lot of back and forth they said my account is being adjusted and I should get a letter in a few days saying 'paid in full.' Overall, dealing with Verizon was a nightmare, much like it was when I had the account. I will never use them again for anything.
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Loss:
$61
Anonymous

Offensive to Women

In a letter I received form Verizon about a channel change, It listed a description of the channel as "...including entertainment, food, fashion, women, humor and travel." It seems it is aimed at men and think as women as objects. There is enough of the *** on the channels I'm forced to have with out the company itself promoting it. You cannot get a hold of a real person without a long drawn out button pushing nightmare. That's also a complaint. Plus when my internet went out they keep pushing me to go on the internet for solutions. (another complaint)
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1 comment
Guest

Get a life if thats all you have!

Lannette Fsv
map-marker Dallas, Texas

Ripped off by Verizon

Verizon is one of the most dishonest companies I have ever dealt with. They have lied about everything that they have promised, cheated my elderly mother, poor customer service and the list goes on and on, oh and I am still waiting for the rebate that never arrived month after the fact. I am sure that we will be able to get it after the law suit and a lengthy investigation. If it were an honest company or honest mistake I might be able to over look it, but I am so tired of big companies getting away with criminal behavior Scott Free...
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Loss:
$600
Chirstina Flz
map-marker Petersburg, Virginia

False advertising

I ordered an upgrade for my computer service at the online price of 19.99 for device. When I got my first bill they charged me 83.64 for device. I called to get it corrected and they would not do it. Why do they offer something you cannot get. I had unlimited service before this and now that is gone! I am just waiting for this and my phone contract to be over. They are the worst company. Please get any service but Verizon cannot wait to be done with them. Theft lie to their customers and don't care.
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Loss:
$60
Anonymous
map-marker Trabuco Canyon, California

Verizon bait-and-switch

Verizon promises a package, phone, internet and tv for $89.99 per month...but...you can't use the service with out also purchasing the boxes which they charge a monthly rental charge and many other charges...basically the $89.99 per month turns into $148.00 per month. to be fair we did get a sports package but that was only $14.99 per month...hate the tv service...the *** guide is so small you can't see it from the couch or bed...have practically have to walk closer to the screen to even see it...worst company ever....verizon fios BIG MISTAKE!!! I will go back to direct tv as soon as possible!!
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Loss:
$45
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