Lydon Qzz
map-marker Port Washington, New York

Verizon disseminating false information

Verizon disseminating false information

Lately, the quality of Verizon's FIOS service has been abysmal - and we haven't even addressed their customer "service" yet. This past week, their VOD service simply went down, without notice.

After attempting all the usual Verizon fixes, we used their At Home Manager service, which indicated that there was no problem with the service in our area, but if the situation did not resolve itself, we should call customer service. After an interminable wait, customer service informed us that there was an outage on the east coast.

When presented with their At Home Manager indicating no such outage, and directing us to call customer service (which we did, wasting hours), they do nothing - except thank you for being Verizon customers and telling us that technical support is available 24/7. What a bunch of garbage!

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Loss:
$1000
Anonymous
map-marker Baltimore, Maryland

Need letter what services we took off phone 302-856-****

I called 4 times last week and 2 times this week and there is no reason why you can't do this so that she can come home from jail. Without this letter she can't come home. How can you deny this girl from coming home. We have a right to have a letter or statement saying what was taken off phone. Please do this so she doesn't have to sit in jail. Just need to state what was taken off the phone. That can't be too hard to type up have a heart. Debbie Hudson 302-745-**** 15072 Hardscrabble Rd. Seaford, DE
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Anonymous
map-marker Middlesex, New Jersey

No customer service, sold an item that broke within a month but they have a 14 day return policy so I have to chase the company down. Poor relations in Hamilton NJ store.

Purchase an item that broke. Water proof phone cover, lucky my phone is still ok. The worker there was bashing their own 14 day return policy but did nothing to help. They offer items to purchase to the customer so they should refund or give me a new one. It's not even an electronic item. Their refund policy is outrageous! The employees in the store were rude and once they heard I was not a Verizon phone customer forget it. Now I know why I am not. Lucky, we caught the problem before the phone was damaged. Worse customer store service ever.
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Loss:
$90
Anonymous
map-marker Brooklyn, New York

VERIZON IS TRYING TO EXTORT $ FROM ME!

I had a Verizon FIOS package of all 3 services last year (TV/Internet and phone) and I lost all 3 services on April 16, 2011, due to a storm. I did NOT GET ANY SERVICES BACK after that storm, and then due to VERIZON'S numerous botched attempts at trying to get my services restored, and then because THEY cancelled my service appointment with NO prior notice after forcing me to take a day off from work to wait for them (also idiotic, since the storm was OUTSIDE my home, not inside, but they INSISTED), I finally cancelled my service from them. I then had Optimum installed on MAY 7, 2011. They have been billing me ever since for service I never had! I called repeatedly and they insisted that I would be credited. I have a notebook full of names confirming this. I even have a confirmation number [CONF# NY 0010241****] from them confirming this. I have numerous other VERIZON documents FROM THEM, (AND I SENT THEM TO THEM, and I even sent them my Optimum bill showing that I had Optimum installed on May 7, however, not only are they STILL BILLING ME for services they never supplied, BUT THEY SENT MY ACCOUNT TO 3 (THREE) COLLECTION AGENCIES and so I have been HARRASSED FOR ALMOST ONE YEAR BY DAILY PHONE CALLS ON MY HOME PHONE AND MY CELL PHONE, AS WELL AS THREATENING LETTERS BY 3 COLLECTION AGENCIES AND MULTIPLE VERIZON IDIOTS TRYING TO BULLY ME INTO PAYING A BILL THAT I DO NOT OWE! THIS IS NOW EXTORTION, WHICH IS A CRIME! Even after I received verbal confirmations (with a confirmation number# NY 0010241****) from Verizon that I did not owe anything , the bills continued. But then, I received a bill that said, "Do not pay" "Credit Balance," "Refund Check to Follow." BUT THEN, I received a new bill with charges for the upcoming month! I called and they said they would straighten it out. I emailed and they confirmed that I owed nothing. (I have an email from STEPHEN FROM VERIZON AND HE STATED I OWED NOTHING!) But, still, ever since then, I have been harassed by daily phone calls from 3 (THREE) COLLECTION AGENCIES, and nasty collection letters for the amount of the "New Bills" and the balance of the previous bill"”for when I had no service and cancelled. The net total they are claiming I owe is $167.57, but I owe ZERO since I never had service during any of this time period that they are billing me for. I have contacted the Better Business Bureau. VERIZON ignored the BBB claim for 6 months, and just NOW responded to the BBB, but insisted that I owe this "balance." ??!! I have contacted the Chairman of Verizon, he never responded, but shortly thereafter, I began receiving phone messages from some robotic ***, a Ms. Jones, who could barely speak coherent English, and kept mispronouncing my name (not a difficult name), and leaving me messages "to call her" from the "executive office" however, when I called back, the numbers were not working numbers! And, frankly, anyway, I don't have the time to be playing phone tag with imbeciles. This matter was already confirmed verbally multiple times by them- verbal communications/confirmations are obviously meaningless. I want WRITTEN DOCUMENTATION FROM THIS COMPANY THAT THEY SCREWED UP, AND I WANT THEM TO PUT IT IN WRITING TO ALL 3 (THREE) COLLECTION AGENCIES, and I WANT MY PHONE NUMBERS REMOVED FROM ALL OF THEIR COMPANIES! The most "recent" Verizon *** "handling" my case at Verizon is a Ms. Martin. THIS is the billing information- (not the gibberish nonsense that Ms. Martin continues to spew) I lost ALL VERIZON services on April 16, 2011, and I did not get services back after that day, APRIL 16, 2011. They billed me, bill dated 4/25 (due 5/20), "future"charges (they charge in advance) - "TRIPLE PLAY"PACKAGE CHARGES: VOICE: APR 25-MAY 24 (BUT I DIDNT HAVE THIS SERVICE!) TV: April 19- May 19 (BUT I DIDNT HAVE THIS SERVICE!) iNTERNET: April 25-May 25 (BUT I DIDNT HAVE THIS SERVICE!) THIS BILL WAS FOR $244.04 They billed me for "past due" charges, but those charges were for the dates that had LOST SERVICE"”I called, and I refused to pay, and I was assured that I would be credited that amount (By Ms. Tyree and others"”this is in THEIR NOTES AND HAS BEEN VERIFIED BY MS. TYREES CONFIRMATION NUMBER - CONF# NY 0010241****) this credit/credit adjustment/correction/cancellation WAS NOT DONE CORRECTLY BY VERIZON"”NOT MY PROBLEM! (They only credited me for loss of service for 2 days-April 19-20: ANOTHER VERIZON ERROR!) I received another bill: dated 5/7, for services for"services May 9- May 24"³ This bill has some "adjustments" but shows that I owe"$167.57"³--- THIS MAKES NO SENSE! – and I even sent them MY CABLEVISION BILL- I HAD CABLEVISION INSTALLED ON MAY 7! I DIDN'T EVEN HAVE VERIZON WIRING IN MY HOME ANYMORE!! (I HAVE NOT HAD ANY VERIZON SERVICES SINCE APRIL! AND THEY HAVE CONFIRMED THE CANCELLATION; IN FACT – CABLEVISION HAS BEEN INSTALLED SINCE MAY 7TH. I DID NOT HAVE ANY PHONE/TV/OR INTERNET SERVICE FROM ANYONE FROM THE PERIOD OF APR 16 TO MAY 7TH. AND ON MAY 7TH, IT WAS CABLEVISION SERVICE THAT I HAD!! (THEY HAVE MY Cablevision bill! HOW DUMB ARE THEY?? ALL THEY HAVE TO DO IS TO LOOK AT THE INSTALL DATE! MAY 7, 2011! YOU CANNOT HAVE 2 PROVIDERS AT THE SAME TIME"”THIS IS PER VERIZON'S OWN RULES/AND CABLEVISION'S OWN RULES"”THEY ARE AFRAID OF DAMAGE TO EACHOTHER'S EQUIPMENT! THE PREVIOUS PROVIDER MUST BE CANCELLED AND REMOVED PRIOR!! PRIOR!! I COULD NOT HAVE HAD VERIZON –BECAUSE I HAD CABLEVISION IN MY HOME ON MAY 7!! THIS IS EXTORTION, PLAIN AND SIMPLE! The VERIZON BILLS mentioned above are under account # ending in 216276. I have provided all proof. It cannot be disputed. They are simply trying to extort money from me! I have documented every single claim I made and backed it up with THEIR OWN VERIZON DOCUMENTS AND CONFIRMATION NUMBERS The statements below from Ms. Martin from Verizon make NO sense [besides being so poorly written that a first grader could have done better. My 6 year old nephew speaks and writes better than this!!]: "Per Verizon records Mr. RXXXXXXX called into customer service office reporting trouble with service on 4/25. On 5/2 he receive an out of service credit from 4/16-4/22 for $43.05.On 5/10 he disconnected his voice service, and on 5/1 data and TV was disconnected. We issues a refund check for data/TV for $120.42. On 5/7 a final bill for voice was issued for $167.57.The reason he owes $ 167.57 is because he has a past due balance from his 4/25-5/24 bill of $244.04 we subtracted the -43.05 for out of service credit and -33.42 for 5/9-5/24 voice service he didn't have in that month. This left Mr. RXXXXXXX with a final bill of $167.57 for the time he had service in April and may. No credits are due bill is correct" "The reason he owes $ 167.57 is because he has a past due balance from his 4/25-5/24 bill of $244.04 we subtracted the -43.05 for out of service credit and -33.42 for 5/9-5/24 voice service he didn't have in that month. This left Mr RXXXXXXX with a final bill of $167.57 for the time he had service in April and may. No credits are due bill is correct" ? ? WHAT SERVICE IN APRIL AND MAY?? SHE STILL QUOTES THE SAME IDIOTIC RESPONSE INSTEAD OF READING WHAT SHE IS WRITING…..THEY ARE BILLING ME FOR 4/25-5/24!? I HAD NO SERVICE. SHE IS EVEN CONTRADICTING HERSELF. AND DO I NEED TO SHOW CABLEVSION BILLS ALSO? YOU CANNOT HAVE 2 PROVIDERS AT THE SAME TIME! NO….we didn't first call on 4/25. We called on 4/16 and guess what? Now, since I sent ALL the VERIZON EMAIL CONFIRMATIONS THAT WERE SENT FROM VERIZON TO MY BLACKBERRY DURING THE SERVICE OUTAGE, IT IS OBVIOUS THAT VERIZON IS LYING AND TRYING TO EXTORT MONEY FROM ME. OBVIOUSLY, I CALLED REPEATEDLY, AND EXACTLY AS I SAID and WHEN I SAID . AS I SAID, I HAD NO SERVICE FROM VERIZON FROM 4/16/2011 ONWARD, SO HOW CAN THEY BILL ME IF THEY DID NOT PROVIDE SERVICE TO ME FOR PHONE, INTERNET, OR TV? AND THEN HIRE 3 COMPANIES TO HARRASS AND BULLY ME INTO TRYING TO GET ME TO PAY?? ISNT THAT EXTORTION? THAT'S A CRIME, VERIZON! In addition, Verizon credited me INCORRECTLY: Per Ms. Tyree (VERIZON employee) and see the confirmation number she provided . Even when Ms. Tyree attempted to CORRECT the cancellation/credit error/fiasco that Verizon created, it appears that even THAT was done incorrectly (see above). And now THAT information that Ms. Tyree gave me in order to CORRECT the Verizon errors, is being twisted around and Verizon is claiming that I called on different later date(s) and "disconnected" my service(s) on (all) different dates. This is incorrect for 3 reasons. First, again, see above (This was Ms. Tyree's attempt to correct the Verizon's error). Second, VERIZON sent me CONFIRMATION emails every time we called in. CUSTOMERs do not "disconnect" service! We can only call to "request" cancelling service. Third, I don't have any control over when they "actually" disconnect it and it apparently wasn't done CORRECTLY! HENCE THE BOGUS BILLING AND HARRASSMENT CALLS AND THREATENING COLLECTION LETTERS AND ATTEMPTS TO EXTORT MONEY FROM ME! I can only request A CANCELLATION! I was cancelling so that Cablevision could come in and install their wiring and equipment. I HAD NOT HAD SERVICE FROM VERIZON SINCE 4/16 ANYWAY! Also, "Stephen" from Verizon, (see below) confirmed to me via email (as well as the automated service when I called in) THAT MY ACCOUNT WAS PAID IN FULL! Details regarding above: Verizon sent me multiple email notifications* every time I called to report "no service". Those are dated and prove that I called when I SAID I did; not when Ms. Martin of Verizon claims I did. And these notifications are FROM VERIZON! I remember getting them and feeling frustrated at the time because I was receiving them on my Blackberry and they said to go "online" for help and I was calling to report NO INTERNET so how could I "go online"! 2) I also found an email note I sent to myself AFTER I spoke to Ms Tyree (it includes a Verizon confirmation #) and it explains how she was going to process the credit BECAUSE VERIZON screwed up initially: "MS TYREE IS processing the cancellation of the TV/internet today because it was not done correctly" (She had explained to me that because VERIZON FAILED to process the cancellations correctly, this was the ONLY way she was able to process a credit to make it correct itself- and apparently, THIS IS NOW BEING TURNED AROUND AS IF I DIDNT CALL when I said I did, AND AS IF I HAD SERVICE during the times I didnt and during late April/May/June! This is also the reason that the 3 package options: VOICE, INTERNET, TV "appear" to be "disconnected/cancelled" at different times: Ms. Tyree explained that VERIZON SCREWED this up, and so she TRIED to correct it!!) I also noted, "She is putting the date back to 5/1 (SHOULD BE 5/8) because it was not done correctly and she is trying to correct this by pushing the date back so I will be properly credited." Ms Tyree had explained that she also noticed they did not properly cancel ALL my services correctly NOR did Verizon properly credit me for the service outage from 4/16 onward. SO IN ORDER TO GIVE ME PROPER CREDIT, she SAID she took care of this: on this day with this confirmation #: CONF# NY 0010241**** (SHE SAW IT IN THE NOTES on my account (the Verizon SCREW UP) AND REALIZED THAT IT WAS NOT PROCESSED AND THAT IS WHY I KEPT GETTING BILLS. (I had also forgotten this part: AND: when I called in"”before I reached Ms. Tyree, the automated service said MY ACCOUNT WAS PAID IN FULL! 3) Also, I have an email from 6/20/11 from "Stephen" responding to my email dated 6/19/11 He wrote, "per the notes on the account the bill was explained. Sorry for any confusion " VERIZON IS LYING! These emails and confirmation #s are FROM VERIZON! By the way, AGAIN, MS. MARTIN MISPELLED OUR NAME AND SHE / VERIZON IS USING 2 ACCOUNT NUMBERS AND SHE HAS THE WRONG ADDRESS! HOW DO I EVEN KNOW THIS BILL IS ACTUALLY MINE??????? [one of the emails that Verizon sent to me last year when I was inquiring about the bogus bills was sent to ME at my email address, but they addressed me as "Jennifer", MY NAME IS NOT JENNIFER--these people are ALL confused, and yet I AM SUPPOSED to "accept" this bogus billing? Their accuracy rate has been close to ZERO since the beginning-- They forgot to put a long distance plan on my line in 2009. They cut my phone service in error in 2009 because they thought there was "suspicious activity" on the line from overseas.....THAT WAS BECAUSE THEY FAILED TO PUT THE INTERNATIONAL PLAN ON THE LINE!**** They then billed me almost $800 in error in 2009 BECAUSE THEY BILLED ME AT THE WRONG RATE! They put the (INTERNATIONAL) plan on my phone in 2010 when I no longer needed it, and AFTER I had cancelled it repeatedly. 2011: they confirmed a tech appt but then canceled it with no notice after insisting I must be home all day. ] PLEASE NOTE: ....THIS WAS TO REPAIR MY "LACK OF SERVICE" ---I STILL HAD NO SERVICE...] THAT was why I became fed up and decided to cancel AND THEN THEY COULDNT EVEN DO THAT CORRECTLY!! - They failed to cancel my Verizon Fios bundle. They insisted I only called in for no service on 4/25, yet I HAVE EMAIL CONFIRMATIONS FROM VERIZON TO THE CONTRARY. They failed to properly credit me for NO SERVICE. I repeatedly told them NOT TO CALL; that I wanted this resolved IN WRITING- but Ms. Jones and Ms. Martin have comprehension problems so they repeatedly called my home number and left incoherent messages, mispronouncing my name and leaving a number which could not receive incoming calls on. They did not answer that line (212-791-****) and the message I received if I tried to leave a message was: "the person who you are trying to reach did not set up voice mail. Good bye" And I was disconnected. I played this "phone tag game" for weeks and then gave up. I don't have time for nonsense and frankly, as I said, I want this in writing. Verizon lies, as I was previously promised credits and "no balance was due" verbally MANY times before. They cannot speak, write, OR read English, apparently. They are using 2 account numbers for my ONE ACCOUNT. They are using the WRONG ADDRESS. They called me "Jennifer." They misspelled my last name......HOW DO I EVEN KNOW THIS IS MY BILL/MY ACCOUNT??..... ] Seriously, REALLY? HOW can anything THEY SAY BE BELIEVABLE?? I have emails FROM THEM and a confirmation number FROM THEM...I have my cell phone records..... Verizon has not EXHIBITED ANY ACCURACY TO ME AT ALL. Perhaps "Jennifer RosenfEILD" IN MASSAPEQUA "PARK", WITH THE ACCOUNT NUMBER ENDING IN 000822 HAD SERVICE IN LATE APRIL MAY AND JUNE…..BUT I DIDN'T! PERHAPS SHE IS THE PERSON THEY ARE LOOKING FOR – PERHAPS SHE IS THE PERSON WHO SHOULD HAVE BEEN HARASSED FOR PAYMENT, AND NOT ME! The bottom line is this: I want this corrected now, and I want the following: Via postal mail: 1) an apology letter from Verizon stating that Verizon has been completely wrong on all counts, and that I owe them nothing (ZERO balance). 2) I want Verizon to contact the 3 collection agencies (North Shore, EOS/CCA, CBE Group) and DISMISS THEM IMMEDIATELY IN WRITING, AND I WANT COPIES OF THOSE 3 LETTERS, so that IF I EVER HAVE ANY PROBLEMS WITH MY CREDIT WITH ANY CREDIT REPORTING AGENCIES, I HAVE PROOF! 3) I want ALL of my phone numbers removed from ALL of their databases immediately. I don't want to EVER receive another phone call from Verizon ever again. I DESERVE ALL OF THE ABOVE AND I WILL SETTLE FOR NOTHING ELSE. THEY SHOULD ALSO PAY MY MIGRAINE MEDICATION BILLS AND THEY ARE LUCKY I HAVE NOT YET BILLED THEM FOR THOSE- IT IS VERY EXPENSIVE MEDICATION! As I have previously stated, they are using 2 account numbers, and I have no idea why (I did mention this in my many complaints), but VERIZON has repeatedly ignored it. I have only had one account/same address/same name- AND MY LAST NAME IS NOT ROSENFEILD. AND MY FIRST NAME IS NOT JENNIFER AND I DO NOT LIVE IN MASSAPEQUA PARK. By the way…………………….. *****This was just one of my nightmares….. there was another fiasco from 2009 when they cut my phone service in error and I couldn't reach my daughter overseas….. They failed to put a long distance plan on my line"”their error, they admitted it MONTHS later; I had the confirmation number for the plan, ordered in 2009 for her trip abroad …..but their "security" team saw long distance calls on my line from Europe and cut my service because somehow the plan was not "entered into the system"! With no prior notice to me, they cut my landline phone service, because they said they thought there was "suspicious activity." (Imagine my "surprise" when I picked up my phone and it was DEAD! NO DIAL TONE!) I didn't have a cell phone that could make overseas calls, so I literally could not reach my daughter! And aside from the obvious stress from not being able to reach my child, the VERIZON person I spoke to was unbearably rude and unfeeling and nasty and told me that I would have to wait a few days for it to be restored! Guess what they did after that? They BILLED ME FOR $756.00 BECAUSE THEY STILL DIDN'T UNDERSTAND THAT THOSE CALLS WERE SUPPOSED TO BE BILLED UNDER THE INTERNATIONAL PLAN (really only about $96!) Guess what they did AFTER THAT? They put the plan on my line in 2010 AFTER I CANCELLED IT, AFTER SHE RETURNED HOME TO THE STATES, AND THEY REFUSED TO REMOVE IT, AND, THEY CONTINUED TO CHARGE ME FOR IT for MONTHS. BUT- they also CONTINUED TO BILL ME FOR $756.00!!
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Torina Map
map-marker Brinkley, Arkansas

Trickster

I had phone and internet service with verizon for years without a contract. I went into store to get my phones repaired and was told if I signed a contract I would save money and get new phones, no money. When they finished that was not true it was a big lie. I ownew 300.00 on my bill and never before had they let continued my service with outstanding bill. So they said sign new contract for 36 months and forget past bill. I requested an email from them stating this. I never received email, next I received notice to go into mediation, never happened. Bottom line I would not sign a contract so verizon turned my account over to credit bureau. I'm 76 and this has really damaged my life. What can I do? thanks ken johnston. waskom, texas. 318300****
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Loss:
$300
1 comment
Guest

Recently went to Verizon store 3331 Hollywood Blvd, Hollywood fl. :( to purchase a phone battery.

Was told they don't have batteries but I am due for an upgrade. Had a discussion with the store clerk during which I told him, I am trying to save money, was thinking of closing my Verizon account anyway when the contract expires. I mentioned even if I changed my phone, I wanted to keep the same plan. HE showed me phones, I ended up purchasing one.

wasn't until after I left, I noticed on the paperwork, what I actually purchased was another two year contract with Verizon. I turned around and took the phone back.

I had it in my possession for less than an hour and was charged a restocking fee. I called customer service for help but they were not able to change the outcome of this sorry situation, even though the salesman had failed to disclose to me that I was extending service for two more yrs and I only had phone for minutes.

Rudolph Vti
map-marker Westbury, New York

Verizon

I have a three bundle home service with Verizon. Since jan 2012 I have been having problems with TV and Phone. They been over approx. ten times, without solving the problems. Worked with the manager at escalations by the name of Ms. Lee.718422**** No luck. Went to the BBB. Verizon also don't keep their date or time appointments. Then they come on a non-schedule day when I'm walking out the door. I can go on and on. $2100 a year for what? They told me that they needed a geek to figure the problem. Half the people they send over never seem to care. They have to many appointments.
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Loss:
$1000
Tony C Ape

Disable Veteran vs. Verizon

Verizon denies bad wiring found by technician who was dispatched by their corporate office. He was obviously unaware of my open complaints to the Pennsylvania Public Utility Commission and made a statement that my concerns were true. They have done everything to humiliate me. Going as far as sending an attorney to my home, who was condescending, overbearing and rude. The problem was repaired and I did not receive the full credit towards my bill as promised by a representative who has mysteriously faded away. His name was "Ray Lewis". Yeah I'm laughing to and crying at the same time. Now my bill is $916.70 and still waiting for "Ray Lewis" to be located.
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Loss:
$917
Daja Rfv
map-marker Baltimore, Maryland

Change your current service and risk an additional 2 yr contract

I tried reducing internet and TV services I get from verizon so as to reduce cost. A customer service agent directed me on how to save the changes I made. I noticed making the changes will get me into an additional 2yr contract with verizon added to the period I have been with verizon. This was confirmed by the customer service agent.. People beware! > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > I am beyond pissed.
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Anonymous
map-marker Jacksonville, North Carolina

Home Phone Box is a Rip Off

I have had a terrible time with this "home phone box." No one can hear me and I can't hear them. Tin Can is an understatement. I have taken in the box several times to the local Verizon store to no avail. Tonight, I called customer service to try to get out of the 2 year contract and return the box. No WAY. I was on the phone with various technicians and customer service people sending me through the same procedures over and over, switching home phones, unplugging battery, unplugging power. One and 1/2 hours! I have spent over 20 hours total trying to get this thing to work and made at least 3 trips to the store. Verizon is ripping me off. .. all for $215 dollars. I have been a Verizon customer for over 14 years and I will never use them again. They will not end the contract even though it does not work in my area. Obviously a greedy company that has lost its morals.
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Anonymous
map-marker Bridgeport, Pennsylvania

Does Verizon have a "Customer Service" Department?

I was told FIOS WASN"T available in my area when I moved in, they installed DTV. 90 days later visiting the store I found out it was available all along. Now I'm being billed for both DTV and FIOS for the same month, an early termination fee from DTV that Verizon said would be waived. I have made several calls and just get passed to another person who can't help. I've always paid DTV with my Verizon bill, now I'm being told Verizon has nothing to do with DTV and I have separate bills. What a SCAM! They only have all the answers until they hear YES. And WHY ask "is their anything ELSE you can do for me today? When u didn't do anything to help!! Where is the Customer Service Department? Someone needs to be trained to do more than push a button to transfer you. MAYBE the CAN HELP! IT"S ALL A SCAMM! TOO MANY PEOPLE HAVE BEEN MISLEAD! I was promised the card as well, we'll see?
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Loss:
$497
Kanden Kip
map-marker Bayonne, New Jersey

Verizon treats higher end customers like ***

you pay 160 a month for so many years for 2 phones with data, do you know you will pay 229.00 for iphone5. you pay 39.99 with old phone you pay 99.99 for iphone5 and get everything for 60 bucks a month. Verizon rips off established customers. I am going month to month when my plan ends , it is so much cheaper . Verizon will tell you there is no such offer but they do offer it to people who do not have smart phones already. the idiots like us have to pay 100 more but cheaper plan people get the biggest discount
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Loss:
$500
Tod Jxc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Richer without verizon

This is the worst company ever, wish i had never switched providers.. I have had two months of huge bills, with all of their extra charges. When you call customer (laugh laugh) service it is impossible to get anywhere with them. So i am breaking my contract i dont even care if it ruins my credit, i also was told i would get a gift card NOT... I would rather not have television there line up of shows is terrible too, cant find any thing that i want to watch. I am sooo sooo upset with these folks what a way to run a company
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Loss:
$400
Anonymous
map-marker Allentown, Pennsylvania

DSL - Slow and Slower Speeds

I currently have 7.1 Mbps DSL. I'm lucky on weekends or weekdays between 8pm to 12 am. to get even close to 1 Mbps. I just ran speedtest and i have .44 Mbps right now. Are they having bandwidth issues in PA? I'm at the point where I'm looking into cable for internet. I've been on the phone and online with Verizon and all they want to do i get into my computer and delete a few files and see what that does. Never fixes anything. Anyone else having simular troubles with Verizon. A realible service provider that is doing more than working on FIOS in larger area's would be good.
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Loss:
$40
3 comments
Guest

Here's another good article about Verizon which provides even more insight than the last. The blogger is right about everything but somehow he fails to point out that Verizon is a greedy monopoly. He's much too polite!

Paste this one into your search engine, it's well worth the read:

http://johnsaucier.blogspot.com/2013/08/corporate-greed-how-verizon-is-sticking.html

Guest

I'm having same problem. They tell me its a high traffic issue and downloads go faster during low traffic times, between 12 pm and 6 am, so I tried staying up at that time to make downloads and guess what?

Same problem. I think they are throttling me on purpose because they want me to pay more for high speed cable. That is what the inside info is on Verizon DSL; they want to kill it and force all DSL users to pay more for high speed cable.

That is why we're getting lousy service, because they are intentionally throttling us to slow our download speeds, to *** us off and force us to pay more for HS cable, because they want to kill DSL completely. Check this article out at techdirt: http://www.techdirt.com/blog/wireless/articles/2012****/0308441****/explanation-why-verizon-is-driving-dsl-users-to-competitors-cable-lines.shtml

Guest

About a month ago we were tired of dealing with the incredibly slow Internet speeds Verizon is providing. Called to see what we could do!

They told us we needed a new modem and that they also offered up to 7 Mbps in our area for $20 more per month. We accepted and asked for the modem to be free, got it ( yay). We were told it would go through in 3 days. Got new modem in 2 days and nothing at 4 days.

Called to ask what was up, we were told that order was never placed and that we could only get 5 Mbps, grrr, ok whatever better than 1 Mbps, but it would take 3 days. 3 days later nothing. Called yet again ( oh yes and waited on hold for 30+ minutes ). Service guy kept putting us on hold to check things out.

Over 60 minutes later he came back and said none of that was offered in our area. We would have to deal with 1mbps, after yet 30 more minutes and multiple people jumping we were able to get our payment back to the original. We asked if we could have someone come check our line cause our Internet cuts out many times per day. They checked on their end and said it was fine and they couldn't send anyone.

Wow.... And as I write this on my phone our Internet is off for the 3rd time today and its not even 1 pm.

Verizon..... Where customer service is a myth, and lies are there truth...

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Anonymous
map-marker Boston, Massachusetts

Verizon service

Spent 90 minutes on the Verizon webpage to ask about a service problem, my wife found a telephone number and talk to a real person. Ten minute later she was told about a service problem in the area and they hope it would be fixed within 24 hours. Requiring at least 100 words to make this complaint, would appear to discourage people to complain, so I guess this webpage is a joke. I will spend my spend what little time left on sites that have an interest in providing this service. Spent too much time trying to deal with the Verizon webpage to spend any more time.
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Aryelle Swm
map-marker Newark, New Jersey

Verizon double charges me every month

This is what I sent to Verizon which won't do any good. When I moved into my apartment in March 2012, I got Verizon High Speed Internet service for $19.99 per month. In April of last year I was triple charged due to ..I am guessing.. a mistake on my account and they then refunded me and took the charge off. Ever since then, I have been either double or even triple charged EVERY month. Ive been on the phone with customer service EVERY month trying to deal with this reoccurring issue for up to two hours and no one is able to figure out the reason why I am constantly being charged double or triple. I am told by every representative I speak with that.. You're all set, next month will be back to normal.. The next month, it happens again and I am charged more than my $19.99 a month. One of those months last year Fios was added to my account for some reason and I dont even have cable in my apartment ! I was charged extra for that as well. I've spoken to supervisors and one told me a few months ago that she put a refund on my account and I am not to pay the following two months since it was covered. The next month, there was a double charge, yet since I was informed not to pay, I ignored the charges and now my payments are ..past due.. I cannot trust anyone who I speak with and there have been countless times where I have spoken to women especially with attitudes who tell me they cannot do anything about this issue and they transfer me off to another department. Just a few months ago, I was told that I now have two accounts and that I was being charged for both of them and that is why I have been receiving two paper statements in the mail ! There are two separate account numbers but both are in my name and I am being charged for both. I have been told by the representatives I speak to each month that he or she merged the two accounts together and this will no longer happen. The next month, I get double charged, two statements, and I am on the phone AGAIN dealing with this same issue. NO ONE is able to figure this out for me. I was on the phone for over an hour this morning with a woman who had to get other people on this issue because she couldnt figure it out. She told me she needed to call me back within ten minutes... two hours go by, no call. I call back and speak with an incredibly rude representative who cannot do anything for me because she doesnt understand why I have two accounts, so she transfers me. At this point, I break down and start crying as the other person answers me call. I cannot control my emotions with this any longer. I am sick to my stomach every month when I see that there is a bill in my mail box. I stress out more from my Verizon bill than I stress about over my job ! I am taking longer breaks from work and not being paid to talk to these customer service representatives every month trying to get my issues resolved and this is just getting ridiculous. I am tired of this. This shouldnt be happening and no one will fix it. I was refused when I wanted to speak with a supervisor because the woman told me it was not a valid reason??? HOW IS MY ISSUE NOT A VALID REASON? All this over a 19.99 *** high speed internet service. The woman I spoke with today also told me I have two accounts, she closed one, and zeroed out the balance. She told me I am fine this month and to wait for next months bill and it should be back to normal. She was so sweet, yet I couldnt trust her because this happens every month. If calls are monitored or recorded, why havent I gotten a call back about my issue??? Im sure you can hear how frustrated I am, how *** these representatives are and how they actually tell me they cant help me ! I am wanting to cancel my service all together but am afraid I will be hit with charges ! I am terrified to see my credit report because I had flawless credit until this whole thing happened and I need to get this all straightened out ! Ive emailed you before and never heard back. Its quite sickening that you dont get back to your customers. Ive never know anyone who has had such a problem with Verizon like I am having and Id really like someone higher up to speak with who knows what is going on with my account I wish the manager of the whole company would know how their representatives are treating their customers
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