Verizon Reviews

Show reviews that mention
service phone customer service customer bill internet account people fios problem
Filter review
New Reviewer

Verizon Wireless messes up, blames and charges me for the mistake.

I called to have a lost cell phone disconnected and new one connected. Although they succeeded in setting up a new line, I later realized from my bill that Verizon Wireless did not actually disconnect the lost phone, but instead upgraded the data package and added insurance. I have tried on two occasions, but VW will not retract the charge from my last bill. I am told that I must not have spoken "explicitly" enough, despite that canceling the phone was the point of my original call and the the absurdity that I would add services to a lost cell (they can see evidence from their records that I suspended the service online the day before my original call).
View full review
ID
#250562 Review #250562 is a subjective opinion of poster.
Location
San Francisco, California
Loss
$90
New Reviewer

Verizon Wireless continually added overages to bill and interfered with communication for the deaf

NO VERIZON ON MY HORIZON! In mid July 2009, I walked up to the Verizon kiosk at a local mall and inquired about their "Friends & Family" plan. My youngest son was born totally deaf after my Vietnam combat exposure to Agent Orange and unlimited text messaging was a God send in opening his world of communication. My ex-wife is one of my best friends and my oldest son lives in Vegas. I felt the Verizon package to be beneficial communication with my family. We purchased 4 phones, one upgraded with a keyboard for my deaf son and skipped off into the sunset thrilled with our new service and tools. My glee ceased when I received my first bill estimated at the time of subscription to be $248; it was over $700 and included all the phones I had already paid for, insurance on 4 phones which I had declined in writing, excess minutes and a host of other things too numerous to mention. I returned to the mall kiosk and found that the attitudes of Verizon employees change to customer contempt when they are confronted with legitimate questions. I was told they would get it straightened out and get back to me with a properly credited bill and was instructed to sit down and shut up. Their next step was to shut off my service for not paying the erroneous $700 bill. Now my deaf son who had just started a new job (the likes of which depended on his ability to communicate via text messaging) was left without communication. After several more confrontations with each side questioning the others competency to qualify as humans; several of the overcharges were removed, I paid the remainder and our service was reinstated. However, now they added a $60 charge to reconnect the 4 lines which dramatically involved the gaggle of technicians they show on television as backup and it took one of them *** near 7 minutes to reinstate all 4 lines for the $60. From that day forward for two years now every monthly billing has become a personal time consuming nightmare. 1 They advertise that there is no charge for calls between Verizon customers and "off-peak" calls; true statement however the call minutes on all of these categories are deducted from the specified monthly amount of minutes contracted for which of course runs you out of minutes and overage charges accrue each month after that contracted plateau is reached. I have repeatedly requested of Verizon employees both verbally with witnesses and in writing that I be shown where those minutes in question are deducted from my contracted allotment prior to billing as I was told in every instance, however to date they have refused to show me. 2. My calling plan has changed 3 times in two years, clearly shown on the billings and I am now told in writing that it is all the same plan, only the name has changed 3 times in a year. 3. I added another phone to the "contract" and was told it would not change the terms of the "contract" whatever they may be and this presented a whole new series of events which I will not go into now. My 2 years of aggravation and servitude under some sort of adhesion "contract" ended on the 26th of July 2011 and I switched 3 lines to another service. I went directly to a Verizon store and cancelled the remaining two lines and was told it would be an additional $60 unless I waited until July 24th. I swallowed the heartfelt comment almost uttered but the drone behind the counter sensed he had fallen into bad water and called a manager who quickly approached from my left and displayed the stereotype image of a fat slob with nickel sized objects inserted into his pierced ear lobe holes and shaking in time to his belly fat which had also un-tucked his shirt in various places around his belt overlapping middle. The irony of the whole employee scenario directly linked to Verizon caused me to laugh out loud. I asked for and got a receipt and left the premises. Today Verizon called on one of our original Verizon numbers now transferred to a new service and said I have a $550. bill and threatened to "interrupt" my service. This time they will be required to justify this present amount along with every penny charged over the past two years under the scrutiny of a microscope manned by many previous Verizon customers who have figured out their deceptive billing practices. I personally have kept every communication, billing and have printed out call details monthly as have others. The call records are available monthly on the Verizon Website for their customers but are displayed in headache provoking 4 pt type. 4. Feeling as though I had become a whiner and complainer and was just a victim of a serious run of mistakes I googled specifically "Verizon Complaints" (restricted to that exact phrase only) and got a whopping 18,000 websites and contacts ranging from a few people to 5,000 people each and after reading several of the websites found my situation repeated ad naseum by thousands of other people. While it did give me a warm fuzzy to know that I was not alone, it also disgusted me that such a situation exists in America. 5. My small investigation led me to the fact that Verizon Wireless has a contract providing cell phone service to Federal government employees. As a courtesy to Verizon I informed them via email that I was preparing FOIA requests to the appropriate government accounting offices for a copy of said contract. I received a call stating that such was a private contract to which I replied to with the fact that it was a contract between Verizon and approximately 160 million taxpayers who are paying the bills. It will be interesting to see what Verizon is charging us along with whom and how often our government servants are calling on our nickel in these economically challenging times.. All I ever wanted on July 26, 2009 was to subscribe to a service for a specified monthly amount in order to make and receive a few phone calls and provide my deaf son with a means of communication. It turned out to be a hideous marriage in the beginning and went downhill from there. I requested Verizon to honor the fact that I went into mortal combat in Vietnam, raised a deaf son as a result, and it was all done to protect their right to treat me like garbage. They did not respond to this request either. My service including that of my deaf son has been interrupted six times over the past two years when I have questioned a bloated bill; contrary to specific guidelines in the Americans With Disabilities Act and incurred $60 to &75 dollar reconnect fees on each occasion with nothing but road apple and meadow muffin explanations from Verizon employees. I have spoken with several attorney's who agreed to take the case and felt certain a victory would be the end result; they humorously responded however that I should be advised to do the math. If a large company overcharged a million of their customers $50 a month while only a few complained and even filed charges that settlement refund of 2 or 3 or even 5 million dollars was nothing compared to their monthly 50 million dollar profit. They advised me that I had little chance of stopping a large corporation. I don't want to stop them; all I ever wanted is my overcharges refunded. The only bonus to me would be to see people stop subscribing to their service. I will post the complete details of my ordeal on numerous websites for anyone interested. I will also post the results of our investigation into the marriage of Verizon and the Federal government. Right now I mainly feel a sense of relief being free of monthly horror of receiving a Verizon phone bill. Sincerely, Dennis Grover, American
View full review
ID
#250391 Review #250391 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$2
New Reviewer

Senior 2nd phone charge

WE have a Verizon account. They charge an extra $10. for the 2nd phone over the cost of the 2nd phone in all the rest of their plans. This makes no sense. Seniors are taking a bath for a 2nd phone...all other plans charge $10.; for the seniors it is $20. I sent emails to all in corp. and was ignored by most. One person responded and said too bad, that was their policy per their marketing department. Well, I suggested it be changed and was met with no response. Too bad for seniors, why are we being singled out? Beware Seniors!!
View full review
ID
#249838 Review #249838 is a subjective opinion of poster.
Location
Bluffton, South Carolina
Product
Verizon Account
New Reviewer

Why do I pay for a service I do not receive?

I pay for a wireless phone service that I do not totally receive. Verizon will not discount my phone bill for missing phone calls, text and emails. They replace my phone but do not fix the problems. I had a problem with my last Android phone that Verizon could not fix so I had to buy a new phone that is now having issues due to a software update. They will send a new phone but it still ends up not working correctly becasue it is not the phone, it's the software program! I have had up to 5 new phones in the past year. I have children that call me and I never receive their calls or texts sometimes. I would switch carriers but I would have to pay about 700 dollars to cancel 3 phones. How is this right? You are not providing what I am paying for and I would have to pay to get out of my contract!!! Help please?
View full review
3 comments
#330333

Sometimes there are known issues with software, and unfortunately androids most commonly have problems because of the app market. Anyways, sometimes VZW simply cannot fix the problem until the manufacturer releases a software update.

The only thing I can say is that if I were you I would call in and escalate as high up as I needed to until they send me a different but comparable model. That's difficult to do these days because warranty only offers replacement to same model, and they are much more strict with that, but sometimes talking to the right person, saying the right things the right way (sometimes that sweet and nice, sometimes that's raging ***) does the trick. I wish you good luck, and just as a heads up, don't bother asking in a walk-in location because those poor guys really don't have much control over the process.

Also, I recommend reading consumer reviews before buying a phone, and know that when you go with the latest and greatest, there will be bumps along the way.

#325108

I've experienced similar issues. Verizon sells a service to customers provided on devices sold & authorized by the corporation exclusively on that specific network.

Five phones & you tell a customer to contact the manufacturer? Wow, that should solve the problem... Blame it on someone else, what good is a service if the device doesn't function?

You can't have one without the other? If Verizon sells the devices, I expect them to solve network & product issues with the manufacturer.

#321756

Sir. Your phone must have a one year warranty.

And if you are paying for an extendee warranty we would replace the phone as many times we need.

Id suggest you to call the manufacturer of your phone. Have in mind that all verizon wireless is doing is providing you the servic but we dont make the phones.

View more comments (2)
ID
#249625 Review #249625 is a subjective opinion of poster.
Location
San Bruno, California
Service
Verizon Phone Service
Loss
$300

Really *** service and support!

we have verizon landline, satelite internet and direct tv, we live in South Jersey, where the lines are so old they run along the ground in ditches. we have been without a phone line, off and on since March 12, they still get paid , they come out say it is fixed and leave , less than 24 hours later its out again. How can any company operate this way, and there CSR's are ignorant and lie, told us it would be fixed by the 15th, checked the website our work order is listed for the 18th,,,,,, I would love for comcast to come down our rd, they want 35k...... go figure
View full review
ID
#249485 Review #249485 is a subjective opinion of poster.
Location
Boston, Virginia
Loss
$250
New Reviewer

Still have not recieved my credit from Verizon and it's been 7 weeks...

I purchased a Verizon hotspot and service in which I returned 4 days later. For some reason my credit of 176 and change would not go back on my card. The rep said it there was something wrong with my card but I had used the card to purchase it initially and use it without any issue right up until that point. She said Verizon would mail my a check within 6 weeks. In total, I have called the Verizon store and Customer Support a total of 10x. Finally they treasury dept said on the 6 week that they recieved my infomration and will process my credit within 1-2 weeks and mail. If you do the math, that's 8 weeks processing and more time to account for mailing time. Needless to say, it's been 7.5 weeks and I still have not recieved my credit.
View full review
3 comments
#329868

I finally recieved my check today 8/16/2011. My return was done on 5/19/2011.

Verizon's policy is that a check will be mailed within 6 weeks from the date of return if you pay with a debit card. It has been nearly 3 months. I callend Verizon nearly 20+ times. I so tired of large companies taking you money and them taking their time to give it back.

They didn't even offer any compensation for my refund being extremely late.

If I owed them 176 dollars on a phone bill that was 3 months past due they would have turned my phone off, charged me with late fees and reported me to the credit bureau. I will no longer use Verizon and I will make sure everyone knows how this company does business.

#316561

I called the legal dept today and got in touch with a department who handles escalated issues. After being routed to the wrong department by them 3x, I was transferred to someone in NJ.

Jesse from Irvine, CA who handles escalated issues in my region phoned me and is now researching it. He said debit purchases are only returned by check and that he was sorry I haven't seen it. He said he'll call me back on Monday EOD. I'm keeping my fingers crossed.

It's been 8 weeks now. The worst part...I've had to do all the research myself in terms of finding out who to contact to get my $$ back. I'm in the market to set-up a new phone line for my daughter and Verizon is looking like last place right about now.

Does Verizon compensate a customer for time and effort in tracking down their own $$? We'll see what happens from here.

#315556

We would be hapy to assist you with obtaining any credit owed to you. The direct number to Financial Services is 1-86*-***-****. Please contact them directly so they can resolve this for you once and for all.

Thank You

Christina B

VZW Support

Follow us on Twitter @VZWSupport

View more comments (2)
ID
#249474 Review #249474 is a subjective opinion of poster.
Location
San Francisco, California
Product
Verizon Account
Loss
$176
New Reviewer

Poor Customer Service Skills

This is am email I sent to the store manager of my experience this evening. I recently experienced a very frustrating situation at your 204th and Dodge store as well as the Verizon Wireless Customer Support team. Last week I went to the store over some issues that I was having with my Droid. A young lady assisted me by contacting the tech department and ordering a certified replacement. At that time she reminded me that I had to return the original phone within 5 days of receiving the replacement. I asked if I could return the phone to the store and she stated yes. That is where the horror story begins. I attempted to return to the phone to the store this evening and was told I had to ship the phone back. I was not told originally that there would be a return label in the box, and because I was to understand that I could return the phone to the store, the label and box were thrown in the trash at work Tuesday. The rep at your store this evening, Jon was able to order a new label that would be mailed to me and that I should receive in 5 days. He absolutely refused my ability to turn the phone in at your store location. My concern was the charge that could appear on my billing within that period because the return to the warehouse would now be outside that 5 day period based on the replacement label being mailed. Jon could only verbally state that the charge would not appear until after 30 days. I asked for written confirmation of which he would not provide. I also felt that he lost interest in assisting me. I was in no means hateful or verbal. I was only asking for someone to provide written confirmation that I would not be billed in 5 days due to the label being mailed. The evening became a further nightmare when Jon turned me over to the customer support team and I heard different facts from different reps of which could not provide me written confirmation either. I felt like a customer that was left in the dust, so to speak, because the left hand had no idea what the right hand was doing at Verizon. After leaving you store shortly after 8 I went home and called customer support once again and finally was able to get in touch with a rep that could explain the full details and send me confirmation to her statement that I would not be billed for 30 days. That is very disturbing that it took 5 reps and 1 technical team member before I was able to get this issue resolved. I am to understand that the young lady that assisted me originally, at your location, is fairly new but I must state that she will need more training so that further customers do not experience this nightmare. I have always been warned by family and friends that their experiences with Verizon have been bad but I was always the one to step up and sing praises for the company. After tonight that has ended as I will be reviewing my options to turn my services over to another provider and I will never be able to speak a positive statement regarding the customer support at Verizon. That is really a sad statement to make as I have been a customer since the early 90's but tonight really pushed me to frustration and dissatisfaction with Verizon.
View full review
ID
#249047 Review #249047 is a subjective opinion of poster.
Location
Omaha, Nebraska
New Reviewer

Higher cost of 2nd cell phone for senior plan than all other plan!

I have a senior plan. The plan is ok, but they charge $20. mon. for the 2nd phone where they only charge $10. mo. for ALL other plans. I sent emails to CEO all other members of the board at Verizon. I received a call from someone lower down the line who stated that was the way it was. Her solution was to TRY to put us in a HIGHER cost plan. We don't need a higher cost plan just the plan we have with the same cost for the second cell phone as ALL other plans offer. NO dice! They do not care.
View full review
1 comment
#330337

I'm willing to bet you are on a special plan where the primary line is half as much as any standard family plan, and I challenge you to find another carrier that offers a $10 secondary line added to a primary line that costs as little as yours. Most family plans the primary lines tend to start at 60 dollars a month. I'm willing to bet you are paying about 30 dollars a month, right? (I have...inside experience). the bottom line is that you are on a senior plan, and NOT a standard family plan, and you have to be on the right qualifying plan to be eligible for the $10 option. Hate to say it...but it really just doesn't work that way. The 2nd line is 20 dollars because you are already paying so little for your first line.

Sounds to me like you are cheap, even though you are spending much less than a person on a regular plan with a $10 secondary line is paying.

Just look at it like this..."Sir, instead of having to pay 70 dollars a month for 2 lines on our minimum plan for all those minutes you don't use, how about we just charge you 50 for these two lines; it will look a little different on your bill than a normal plan, but it will still save you money!"

ID
#248976 Review #248976 is a subjective opinion of poster.
Location
Bluffton, South Carolina
Service
Verizon Phone Plan
New Reviewer

VERIZON WIRELESS

I have had Verizon wireless for over 10 years and i just had one of my phones stolen and i had the service suspended and i just spent over $1,000 for the bill and now they want me to pay the $350.00 to shut it off. Why should i pay for a service that has been stolen or even have to pay for it to be shut off? I have went to the store and even contacted the customer service for the complaint and i get no where and screwed around. I just want the service fully shut off and not have to pay for the shut off cause the phone was stolen and i am sick with this whole thing. I am disabled and could not afford the big bill let alone for the now shut off fee. Someone please help me out!!!! I think this should be resolved ASAP!!! I am tired of getting screwed around or them telling me there is nothing they can do and them being snotty to me!
View full review
4 comments
#330312

That's good that you saved money and that customer service took care of you, but to refer to your quote "it's not your fault it was stolen"...well nor is it vzw's fault that it was stolen. It is not their fault that you did not call to suspend the line while you figured out a solution.

Your phone is your own responsibility, and you could have taken better measures to prevent the subsequent charges from occuring. If your wallet was stolen, wouldn't you call immediately to cancel the card? Additionally, it was the physical device that was stolen, not the account or the number. Putting any different vzw device on that line also fixes the problem.

I don't see why you need out of a valid service contract just because the physical device went missing.

If you car gets stolen, your debt still remains even though insurance can cover it. Next time you should get phone insurance to protect you from stuff like this.

#323539

I know what it is for. Not my fault it was stolen and the service was jacked up!

either way they took care of it.

i did get my way!!!! :p

#323422

The termination fee is for breaking the contract on that line. verizon offers the service which is what the contract is for.

they havent done anything to break the contract.

so the fee is correct nothing wrong on vzw part. i would suggest activating a old phone or getting a cheap one on line and just activating it on your line.

#312878

U should not have to pay the shut off fee, that is crazy you already paid the phone bill why pay for more when it was stolen!!!!

View more comments (3)
ID
#248927 Review #248927 is a subjective opinion of poster.
Location
Syracuse, New York

Dumb *** Move

*** You Verizon, Your Data Plans Are Some *** Now, Your Already High, Im Swtiching Over To Sprint Tomorrow, So Good Bye. I Was About To Upgrade But I Cant Now Because Your Data Plans Change, That Was a DUMB Move. Everytime I See That Thunderbolt Phone, I Get So Pissed That I Cant Even Get It. Now Im Getting The EVO From Sprint Where I Can Go Unlimited And No Have To Be Worried About This Data Plan ***. So Long To My Service Verizon, Hopefully You Change Back To The Unlimited. I Am TRULY pissed At Yall. Smh
View full review
1 comment
#313214

Verizon would not let me purchase three new smartphones online on 7/6/11. However,once midnight came around I could buy as many new phones as I wanted at the new rate with capped data plans.

Customer service told me they could not and would not honor the offer in effect when I tried upgrading on 7/6. They also told mr I could not read a calendar or tell time and that paying more would actually BENEFIT me!

Its off to Sprint (who sucked last time I had them in 1997) for unlimited data. So long Verizon from a 12-year customer.

ID
#248817 Review #248817 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer

CHARGED ME FOR SERVICE THEY DID NOT INSTALL

In July 2010 I wanted to transfer my service from 13518 poplardell court, chesterfield, va to 12936 grove hill road, midlothian, va (apt B01). After verizon attemtped installation around July 15th at the grove hill road location, I was informed they were not allowed to install service at my new location. I was told I would not be billed. In the meantime, I did receive bills in November and December 2010 showing a balance. I called customer service again, they saw the error and corrected the system which reflected a zero balance. All was quiet until May of 2011, my daughter (with a completely different phone number from mine) received a collection call from Verizon regarding my account stating that I owed a past due bill for services I never received at the new address. I returned the call and spoke to a rep, explained the background as stated here. The rep said she saw the history in verizon's system as I explained it and she would discuss situation with her manager and if her manager had no issues, the system would again be updated and balanced would again be adjusted to zero. Again all was quiet until now, I am trying to move again to a location that offers fios services. I am being told that my order is being put on hold until I pay the past due bill. I was further told if I wanted to dispute the bill I had to call the collection agency with a phone number of 877.325.5156 (whoever they are) since verizon would no longer have a record of my phone calls and efforts to have this bill zerioed out. Keep in mind that the last time I received a bill from verizon was back in December of 2010. Also to this date I have never received a bill from a collection agency regarding this account. This is bogus and fraudulent! I am disappointed and frustrated with verizon. I do not have a past due bill with them and they are refusing to install new service for me.
View full review
ID
#248687 Review #248687 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Verizon Phone Plan

MILTON HERSHEY SCHOOL PHONES ARE DOWN 7-13-11

MILTON HERSHEY SCHOOL PHONE ARE DOWN.EVERY NUMBER THAT I CALL GOES TO VOICE MAIL. CALLED VERIZION AND THEY DON'T CARE. THE SCHOOL HAS OVER 2000 KIDS THERE AND YOU CAN'T GET THROUGH. 2 X I CALLED THE PHONE COMP. AND THWE FIRST TIME THE PERSON COULD NOT SPEAK GOOD ENGLISH FROM FL.. I COULD NOT UNDERSTAND WHAT HE WAS SAYING. I ASKED FOR A SUPERVISER , AND HE TOLD ME NO AND HUNG UP. 2ND PERSON IN VA. HAD NO NUMBER TO GIVE ME. THE SCHOOL IS IN PA. AND I COULD NOT ANY HELP. YES I'M PISSED
View full review
1 comment
#313215

Do you work for that school. if not verizon cant disclose any info to you about anything on an account. if you do work there than you would have to be an authorized user on an acct

ID
#248682 Review #248682 is a subjective opinion of poster.
Location
Lancaster, Pennsylvania

Verizon Has Poor Billing Service

Verizon has horrible billing service online or by phone. Changed to paperless billing after I received an e-mail indicating it was available. Continued to receive paper bills, but last month I received nothing. Noticed I had not paid a Verizon bill so I went online and finally found a bill that indicated 10 days past due. I immediately paid online. Diaried for July 2011 so that I would not miss billing due date. Current account status indicated that I owed last month and this month, but I was unable to view a July statement. When I tried to view bill several times, the website could not be entered. Very frustrated by now, I called Verizon. After going through various messages for 5 minutes, got a CR. She said that I owed last month and this month plus a late fee for last month. She said they don't credit your account (although you pay and the payment appears on bank statement) until you pay for the current month, too. Does this make sense? The CR said they don't do e-mails, but that I need to find my bill on My Verizon. I told her that our going paperless indicated we would receive a notice of a new bill in e-mail - the way other vendors notify us. She said I had a late charge for last month because of late pmt. I told her I wanted to revert to paper billing and could she change it since she had my account open? She said I'd have to go back to the website to change it. Also, if I wanted to pay my bill, she could transfer me to another person or I could pay online. In other words, this telecon was useless.
View full review
4 comments
#330151

I really understand the *** that Verizon is putting you through.They did the same thing to me. They started adding things to my bill after 12 months of a 2yr contract and then switched me tp paperless billing and said I would get a discount for this.

Well they changed my contract and added $130.00 dollars a month to my bill.Then the billing and finance departments could not go back more than 4 months and said that they do not keep records.

I launced an inquiry but they would not admit to the over $1000 of excess charges.

Verizon billing and customer service are really *** artists running a the biggest scam in the USA. Verizon sucks!

#330029

I *** HATE Verizon!

First they billed me incorrectly for two instead of one service! After telling me to disregard the second bill in several occasions they sent it to a collection agency!!!

I've been trying to get out of this mess for two months. I made over 40 telephone calls and got transferred 200 times. The moment I sort out this mess I will terminate the service.

#316643

Verizon is the worst service provider that anyone can pick; they double bill, and charge customers for services not asked for or agreed upon ..

#313217

Buddy I don't know who you were talking to but wow. I work for verizon and can tell you that was a load of ***.

First off you were probably talking to one of our billing reps. next time make sure your talking to finance when you call. That's the department I work in. Second we credit any payment made.

If we aren't just request a payment investigation. you will have to send in proof of payment but it will get the payment applied. Now about the paper billing. First off you should receive an email for the paperless billing each month.

Now the only problem is that we do not have any way to remove paperless billing. unfortunately that has to be done at the site.

however if you talk to finance they can at least send an interactive email that will go through the process with you. good luck and I hope this helps.

View more comments (3)
ID
#248443 Review #248443 is a subjective opinion of poster.
Location
Austin, Texas
Service
Verizon Phone Service

$40.00 added to monthly bill

After 1 year in a 2 year contract my bill has changed, it now is $40 dollars a month more, after 4 20+ minute phone calls to the most incompetent customer service I have ever dealt with they claim not to be able to do anything about it. they all say they see the change but don't know why and can't change it back, Don't deal with this lying, cheating company! I kept all names and order numbers of every call, it will not do you any good, I too have filed a complant with the FCC.
View full review
3 comments
#352914

I have been charged additional 25$ every month for FIOS 25/25. Customer service refuses to help and say you have to pay this amount going forward.

Filed a complaint with FCC.

11-C00336287. Have you been helped?

#331735

I renewed in June and they promised me $20 off for two years and an extra $10 for the first year. I made it very clear during the conversation and did it over the phone because the local store told me that they could give me the additional $10 on top of the $20.

Just checked my bill with the 20+ taxes/charges and found that they only gave me $20 for one year. The supervisor says...he can't do anything about it.

They lie and cheat the customers. I wan tto file a complaint with the FCC as well.

#318500

same thing happened to me...waiting for suppervisor to call back

View more comments (2)
ID
#248401 Review #248401 is a subjective opinion of poster.
Location
Brookville, Pennsylvania
Service
Verizon Phone Service
New Reviewer
I wanted Fios triple play extreme. I tried to become a customer for about two weeks. I tried online (couldn't complete because their website is screwed up), I tried going to a store (and the guy never called me back to finish it), I tried by calling to BECOME A...
View full review
View full review
2 comments
#335253

I had the same experience and have not been able to sign up for Verizon FIOS. And I won't sign up now until Verizon is forced to stop their unethical business practices and their evil ways.

They need to feel it financially.

Otherwise it will just continue. Whatever you do do not get into a contract with Verizon Fios bundle.

View more comments
ID
#248245 Review #248245 is a subjective opinion of poster.
Location
Cherry Hill, New Jersey
Loss
$200