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1 comment

Verizon in Richmond, Virginia - Ripped me off w/unearned ETF's 2 1/2 yrs ago

We had gone from a triple play to a Quad w/Fios wireless. We had soe probs w/the phone and svc. we went to the v store on w hull st rd and were held up in line. the rep passed THREE couples BEHIND us and let them go before us. I asked if we were invisible! He gave us a *** look and we walked out, telling him we would be cancelling our svc. We did, and ~ a month or so later started receiving bills for the ETF's (2 phones) First, we NEVER signed ANY contract. Second, it was probably < 30 days when we cancelled. Third, if there WOULD have been a 'contract' THEY violated it by NOT providing us with the service they agreed to and the associated customer service was eggregious. NOW, we are contemplatiing going BACK to the triple play and they say we have a "restriction on our acct". I told them this eve. we WILL have all of our services with ONE provider, either Verizon or NOT!! We want this 2 1/2 year ordeal to end. If they don't end it, we WILL go to court to end it AND seek damages.
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Author
Location
Richmond, Virginia
Review #310587 is a subjective opinion of poster.
3 comments

Verizon Forcing to Purchase Home Phone or TV. Will no longer provide dry loop service

Received the follow email from Verizon on my home internet service. Apparently as of May 6, 2012 I will no longer be provided with a dry loop internet service to my house unless I purchase home phone service. In the days of Cell phones and other services that are cheaper, I find it ridiculous that I should have to spend more money on a service I don't need and don't want. I have already filled a complaint with the FCC on this. It should be illegal companies tell you that you have to buy other services just to receive internet... Complete BS.. ----------------- At Verizon, we are committed to bring you the best suite of products and the most current capabilities, while providing the value and quality of service that you expect. From time to time, we must make changes to our product offering to meet these goals. Beginning May 6, 2012, we will no longer offer High Speed Internet without local voice service on the same account. What does this mean for you? If you currently have High Speed Internet without local voice service on the same account, there is no action required on your part to continue enjoying your internet service.You will not experience any disruption of service. Prior to May 6, 2012, you can still make speed upgrades or downgrades to your existing service.Prior to May 6, 2012, you can receive bundle discounts by adding DIRECTV service or Verizon Wireless service to your current internet service. What this means if you change or disconnect your High Speed Internet Service as of May 6, 2012, or after: You can make changes to and retain your Verizon High Speed Internet Service on or after the above date, by adding Verizon's local voice service to the same account.If you are moving your service from one location to another on or after the above date, you may subscribe to internet service at your new location if you also subscribe to Verizon's local voice service on the same account.If you choose to subscribe to additional Verizon services you could be eligible for a bundled discount when you also subscribe to Verizon's local voice service on the same account. Thank you for choosing Verizon as your High Speed Internet service provider. We appreciate your loyalty and look forward to providing you with great service for years to come. Sincerely, Verizon
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Author
Location
Norfolk, Virginia
Review #310406 is a subjective opinion of poster.
0 comments

Verizon repairs

My verizon signal is not working. To get a repair scheduled I have to talk to 5 different people, bounced from wrong person to wrong person (internet office, fios office, billing), each person asking me the same "automated" questions again and again, and they send the wrong kind of technician (fios). The technician puts up obstacles, taking up my time giving me a hard sell, possibly a bait and switch, telling what to buy (fios) and upgrade rather than just getting to work on the repair. Tech told me someone would come back on Monday, but nobody fixed anything, and I get a machine recording saying the repair is closed. When I call back, I again get bounced from person to person, having to answer all the same automated questions again on their troubleshooting checklist despite the fact that it was already established (in fact by *their technician) that the problem was external not internal.
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Author
Location
Washington, District Of Columbia
Review #310213 is a subjective opinion of poster.
2 comments

Verizon FIOS - Northern New Jersey

The sales rep that I dealt with lied to me to get me to agree to a 2 year contract with Verizon. I ordered the service online and have a full transcript of our conversation. I was told I would pay *** per month and would receive a gift card of $300 dollars on top if I was to sign a two year contract. Now, after 2 months the gift card has not come. I call to find out where it is to find out that there was never one issued and that it was trumped by another promotion. The only reason I agreed to a 2 year contract is because of that card, if for any reason I had to cancel service that would just negate the ETF. The actual monthly figure was not much better than my current provider. I called and spoke to 6 different people and was told that there is nothing they could do. I even said that I will forgo the $300 dollar gift card as long as they remove the 24 month agreement/ETF fee in case I find a better deal. Verizon has the worst customer service I have ever dealt with and are lying *** I will never recommended or use their products again. I was looking to switch from ATT wireless to Verizon but I guess I shouldn't waste my time.
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Author
Location
Morristown, New Jersey
Review #310112 is a subjective opinion of poster.
0 comments

Verizon Nashville

Nashville Verizon store located on Edmunson and Nolansville has a Verizon salesman named Tom Payne who met me at the door. I informed him I wanted to see what options were available for me since I wasn't happy with the iPhone 4 I recently received for my upgrade. He impressed me with the Razor, and I decided to use my upgrade for the Bionic; However, when he got on the phone to make the change to my account he talked to a Verizon spokesperson for a few minutes before telling me there was no way I could get a phone that same day. He said Verizon was telling him I had to mail my phone back, wait for the upgrade date to be restored and then I could come back in and pick up the Bionic. I thanked him several times for his help and left only to come home, mail my phone at FedEx, and learn two days later that all I had to do was take my phone to an actual Verizon store and they would have handed me the phone and given me several days to send back my iPhone. Now I have to wait approx 13 days because this selfish fake of a helpful salesman didn't want to lose a sale and preferred to put me out of my phone for almost two weeks. No class whatsoever. Will not do business with this store again - and will go out of my way to spread the word to everyone about what the unethical experience I had with this specific location and salesman.
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Author
Location
Nashville, Tennessee
Review #310051 is a subjective opinion of poster.
0 comments

Verizon Sucks in Sarasota, Fl

Verizon is popular with the worse customer service in the USA. But in Sarasota it is even worse. On April 3, 2012 my Internet speed slowed to almost 0. I tested it with Speedtest.net and it showed - up to 0.65 Mbps download and upload up to 2 Mbps. My plan under Fios is 15 to 5 Mbps. Spoke with 2 reps after a long wait on the phone. They promise the problem will be fixed, the ticket was open for repair. 24 hours latter call again customer service. This time I got promise that within 48 hours I will be having back my speed. At the same time I read in web that somewhere in this big country Verizon Fios reached 300 Mbps!!! What a *** person am I to cry for my 15 Mbps - this guys are flying in space while I am still crawling like ant. I presume that soon I will be changing my ISP. Verizon doesn't likes me because I started with triple play 3 years ago and now switched to single play. Just used my consumer freedom and dropped the TV and the phone service. Both were useless to me. Now, most probably Verizon will try to kick me out trough horrible service. And they may be succeed because nobody cares in this company about the customers, they care only about their money.
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Author
Location
Tampa, Florida
Loss
$50
Review #309906 is a subjective opinion of poster.
1 comment

Verizon is the Devil

I decided to switch to Verizon in February 2012 for my home phone and internet service when Comcast more than doubled my monthly rate. The first time I called I spoke to a lovely woman who was very nice and I was feeling very good about my decision. Little did I know the *** that Verizon was about to put me through for the next 3 weeks and that she would be the last friendly person I would talk to at Verizon. I decided I wanted to keep my same phone number so the woman told me that I would need to wait 7 days for Comcast to release my phone number to Verizon. Then all I had to do was cancel my Comcast account and my phone line would automatically switch over to Verizon after I set up the new equipment I received in the mail from Verizon. So, as per her instructions, I called Comcast 7 days later and cancelled my account. I set up my equipment and lo and behold, I had no internet or phone service. I do not get cell phone service at my apartment so I decided to call the next day after work. During the work day I recieved multiple voicemails and emails from Verizon telling me that I needed to set up a service appointment. Then after work I would call Verizon and they would tell me that I didnt need to set up an appt, because it was all self-install. So I said great and went back home to try setting it up again and I still had no service. I went through this same routine for a few days to no avail. I repeatedly talked to rude or incompetent people who made no effort to show me that they appreciated my business. I called AGAIN and finally spoke with a seemingly competent guy who told me that, although the equipment was all self-install, I needed a tech to come to my apartment and activate my phone line first before I could self-install the equipment. So, happy to finally have this all done and over with I set up an appt for a few days later and rearranged my schedule with work to be home for the afternoon. The afternoon of the day before my appointment, I get an email from Verizon telling me that my account has been cancelled. Very confused, I call Verizon to see what the email was all about and make sure someone was still coming to my apartment the next day to set me up. I was told that, even after nearly 2 weeks of dealing with Verizon (with no internet or phone service), they had absolutely no record of me in their system and so there was nothing they could do for me. After 2 hours of phone calls which nearly brought me to tears, I was told that my only options was to completely start from scratch and re-sign up for service. I was also told that my phone number was lost and I would need to get a new number. So, mentally exhausted and wanting to just get this over with I agreed to re-sign up, only to be told that the deal I had signed up for 3 weeks ago was no longer available. That was the last straw for me and I hung up after being told "thanks for choosing verizon!" Needless to say, I switched back to Comcast and hope to never deal with Verizon again for the rest of my life.
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Author
Location
Lawrence, Kansas
Review #309884 is a subjective opinion of poster.
1 comment

Verizon's final bill is still incorrect,3 months later!

I intend to bill them for my time, and I think everyone else having a problem should as well. Every time I calll I get a different answer and no one knows what they are talking about. None of them so far can add or comprehend that money paid up front on the first bill gets credited to the final bill,and a refund check sent out, and when a mistake is found on a bill it has to be corrected by reduing the bill. My last phone call "Pete" ( PETE IN BILLING HAD NO I.D.#) said you act like we owe you compensation or something ( YES YOU DO ) referring to the upfront money -I had to explain it to him and I told him I charge for my time (COMPENSATION FOR BEING AGGRIVATED BY INCOMPETENCY). I hate to waste it on Dummies. I say we each charge them $100 dollars everytime we call and get a *** responce . It took me several calls to get yet another incorrect bill! I finally hung up on the *** as he kept changing his story and his figures were all wrong!
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Author
Location
Pawtucket, Rhode Island
Review #309441 is a subjective opinion of poster.
2 comments

Verizon

When we bought these new phones in Aug we were told they were under warrenty for a year and would be replaced if they broke. Be careful on these phones. I spoke to 3 very rude reps today...last one hung up on me (released the call) If your phone breaks while under any of the warrenties they will replace it with a refurbished phone NOT a new one...even tho they are still selling the phone new. not trustworthy!! We all know refurbished phones dont last. I lost a lot of confidence in Verizon today and have been a 12 year customer
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Author
Location
Livingston, New Jersey
Loss
$200
Review #309426 is a subjective opinion of poster.
1 comment

Verizon On-Demand

Since Verizon went to their new interactive menu I have not been able to resume on demand programs from where I left off. It keeps restarting from the beginning. When i called them on this I was informed that they were aware of the problems but it won't be fixed till at least June when they release their new interactive menu. What bull, given their resources they should have tested the recent release better and at least make a fix before June. They just don't really care to deal with these issues given that they must have the ability to put a fix in sooner>
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Author
Location
Boston, Massachusetts
Review #309351 is a subjective opinion of poster.