Verizon
Reviews and Complaints
Customer service representative won't assist
Verizon has absolutely no interest in dealing with customer problems
Defective phone returned for refurbished "corroded charging port" ripoff!
Liars! Fraud!
Overcharged, service suspended because I would not pay alleged balance.
Double talk and strong arm tactic
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Verified ReviewerDSL Internet and LANDLINE Phone Service
I live in Florida, where telephone service is no longer regulated, and have been with Verizon in the same location over 20 years..
Five years ago, I agreed to sign on for DSL at a set lifetime rate. This was great for me as a Senior with fixed income.
The service has been fine until six months ago. Intermittently, and worse when it rains, my phones get static, which causes the DSL to disconnect.
This can only be resolved by leaving the receiver of one phone off the hook when using the Internet.
After extensive testing, Verizon determined the problem sent a tech, who declared it fixed, but it is worse than ever.
A second tech came and, as there was no static at the time, declared the line fine. Only a few hours later, same problems, and they continue.
Florida now has no regulatory oversight of phone service, the companies convinced the government it was not needed.
So now I have to either put up with very bad phone and Internet or pay four times as much for the FIOS Verizon is hawking.
Likewise, cable is unregulated and too expensive.
Deregulation ... what a great idea for the companies, not the consumers.
Does Anyone Do Customer Service Worse Then Verizon?
Lost my discount
Smug, arrogant sales people
Verizon Mobile Hotspot
YOU CAN'T GO BACK
Incorrect information
DSL Internet Drops, Tech Support it Terrible
VERIZON WON'T REMOVE UNAUTHORIZED CHARGES
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As an employee of a wireless company, I hope you understand that there's no way for a company to verify your identity without the last four of your social or a pin number. Otherwise any Joe Shmoe could be calling about your account and get your information, Would you rather them not identify you and any random person be able to get your account information or share numbers with them that they already have anyway?