Anonymous
map-marker Rochester, New York

Customer service representative won't assist

Our Verizon bill has an extra $30. charge on it this month that we don't understand. The customer service representative wouldn't assist in any way without sharing a portion of my Social Security number. The invoice number, account number and telephone number were all given to the customer representative for Verizon, but still she wouldn't help. I asked if someone else would be willing to help and she put me on hold for several minutes. When she returned, she repeated that she would not help without a portion of my Social Security number. This is very disappointing service and I am now left with an extra fee of $30. on my bill that I don't understand and don't believe I owe.
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Loss:
$30
1 comment
Guest

As an employee of a wireless company, I hope you understand that there's no way for a company to verify your identity without the last four of your social or a pin number. Otherwise any Joe Shmoe could be calling about your account and get your information, Would you rather them not identify you and any random person be able to get your account information or share numbers with them that they already have anyway?

Josslynn Ome
map-marker North Wales, Pennsylvania

Verizon has absolutely no interest in dealing with customer problems

Last year, after Sandy my service loop came down. I still had service but the wire laid across my yard and presented a danger to my children. I waited for a week or so before I tried calling Verizon and was led through a maze of voice messages which ultimately tested my line and said all was okay and dropped me with a message that I could resolve my problems by going to their website. I went there and wasted another half hour or more only to be told that it was not their problem. Finally, I stopped a service tech who was working around the corner from my house and asked him to fix it. He said they used to be able to take reports on the street but are no longer allowed to and that I would have to call it in. Its a Catch 22. I ultimately had to rehang the loop again.
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Loss:
$50
2 comments
Josslynn Ome

vlad, I agree, it was once a great service oriented company. Now its a greed oriented company because their lobbyists essentially buy our elected officials.

Guest

they DO NOT care. Verizon is a BAD company.

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Anonymous
map-marker Dalton, Georgia

Defective phone returned for refurbished "corroded charging port" ripoff!

I contacted verizon because my phone had been acting up. They said they would send a refurbished unit and there would be no charge as long as mine was no visibly broken. They then charged be $299 saying my charge port had corrosion. I looked at my port a hundred times and never seen corrosion. My phone has never been exposed to liquid. I argued with customer service for more than 30 minutes. I ask for my old phone back and they said not possible. They basically stole my phone and charged me $299. VERY SHADY BUSINESS!!! DO NOT get a refurbished phone unless you want to be blind sided with a charge.
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Loss:
$299
Anonymous
map-marker Fairport, New York

Liars! Fraud!

My father contacted Verizon to renew his bundle. He told them he'd renew if he could get the same montly payment of $188.00. They agreed. He received a bill last month for over $240.00! When we contacted Verizon we were told THEN that there were credits that expired in August that made the bill go up. Of course, this was NOT mentioned in the phone call! Also, they said he had the option to cancel. I asked them what the catch was (knowing exactly what they weren't telling us), and they said there's a fee to cancel - they weren't going to mention THAT part until AFTER the cancellation was done! If you like hidden fees, higher than promised bills and people who are not up front about your costs, then this is the company for you. Because of their deceit, he will now have to pay $50 per month more over the next 2 years.
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Loss:
$1200
2 comments
Guest

THE MOST AGGRESSIVE AND PREDATORY COMPANY TO DEAL WITH;ALL LIES ,CHEATING AND IMPOSSIBLE TO REACH A RESPONSIBLE PERSON TO TALK ABOUT YOUR PROBLEMS.ONLY RECORDED MESSAGES AND WHEN YOU DO REACH AN OPERATOR (AFTER HOURS ON THE PHONE)THEY ARE INCOMPETENT AND YOU DO NOT RESOLVE ANYTHING.I WISH SOMEONE WOULD START A CLASS ACTION IT IS HIGH TIME ;THEY HAVE A QUASI MONOPOLY IN MY AREA AND I AM BILKED EVERY MONTH.THERE SHOULD BE A LAW AGAINST THOSE PRACTICES

gerald claude

Welcome to Verizon.....you noticed the number of complaints right....1245 and counting....speaks volumes about the companies products, service and integrity. However, I think a pull up of all other phone/cell companies are about the same - they are all thieves in sheep's clothing

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Shatia Fdc

Overcharged, service suspended because I would not pay alleged balance.

Problems started when I cancelled Verizon wireless in May, 2013. Have spent almost 24 collective hrs. on phone w/Verizon w/12 or 13 different reps. Verizon's right hand does not know what their left hand is doing. Been a Verizon customer since before it was called Verizon. Always pay bills on time, until June when the bill was doubled. Verizon suspended my services, without notice, which I use for business, because they claim their billing is back billed so I owed for two extra months of wireless. What????? How could this be when my bills were always paid on time? I have been treated rudely, hung up on, and patronized by their reps and supervisors. I finally paid because I need my service. Verizon owes me $87.38 + all the charges, etc.
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Loss:
$100
Clerance Csg
map-marker Boston, Massachusetts

Double talk and strong arm tactic

on saturday 8/10 @ apprx 8:00 am I called verizon to report a problem with my line (not the fiber optic) customer services stated that the earliest someone could come out was Tues 8/13 between 1 pm - 5pm, I explained that I have a elderly mother that is home by herself because I work 12 hour shifts and my mother is home by herself she also has many medical problems. they told me there is nothing they could do. That afternoon 8/10 I received a call from Representative stating they may be able to come out that afternoon, that did not happen, then I was told they moved me up to Monday between 1 pm - 5 pm I waited called was told that someone was still coming wasted my only day off for the the next 5 days!!!! when I called after 5 pm I was told oh no you are scheduled for Tuesday when they looked at my account it stated Monday 1 - 5 when the representative called dispatch they state they never received the change!! I also was told that Verizon does not have to fix my phone if I do not change to fios telephone. I know what customer serviced did they put that on the account so I wouldn't be bothering them another words putting me OFF. I called dpc and they say that is not true, that is only a policy change for the company. Verizon is still responsible in maintaining the lines. DPC also stated that they would investigate if there is a problem. I am disappointed and hurt, I have had Verizon for years, first through my parents then me. I would appreciate better services and less lies, also I am not planning to change my phone line (blackmail does not work )so the trick they pull sending out the repair man and him stating he was told to change the line when you say no the repairman states thats what he was told. I am tired of all these gimmicks
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brite-2500

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DSL Internet and LANDLINE Phone Service

I live in Florida, where telephone service is no longer regulated, and have been with Verizon in the same location over 20 years..

Five years ago, I agreed to sign on for DSL at a set lifetime rate. This was great for me as a Senior with fixed income.

The service has been fine until six months ago. Intermittently, and worse when it rains, my phones get static, which causes the DSL to disconnect.

This can only be resolved by leaving the receiver of one phone off the hook when using the Internet.

After extensive testing, Verizon determined the problem sent a tech, who declared it fixed, but it is worse than ever.

A second tech came and, as there was no static at the time, declared the line fine. Only a few hours later, same problems, and they continue.

Florida now has no regulatory oversight of phone service, the companies convinced the government it was not needed.

So now I have to either put up with very bad phone and Internet or pay four times as much for the FIOS Verizon is hawking.

Likewise, cable is unregulated and too expensive.

Deregulation ... what a great idea for the companies, not the consumers.

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5 comments
John N Mzy

Methinks thou complains too much. You cannot expect "the government" to help you with everything.

Time to stand up for yourself and get different phone and/or internet service.

Simple. If it costs too much, then do without.

brite-2500
reply icon Replying to comment of John N Mzy

But no one said anything about expecting the government to help with everything, so kindly don't twist words. The government was helping the consumer, yes, but, in forcing good service, was also helping the company.

If everyone leaves due to shoddy service, the company will fail ... then no doubt it will go looking for my tax money to bail them out.

Guest
reply icon Replying to comment of brite-2500

It's not about the government helping individuals it's about the public and consumer getting something back for allowing an illegal monopoly to exist for decades ie the old Ma Bell telephone company. Not only did they allow an illegal monopoly to exist they allowed it to conduct business and place equipment for their private business on public rights of ways including poles, miles or aerial cable runs, manholes and underground conduit runs under the streets.

The public should be getting back affordable and reliable service.

The monopoly mentality never left the phone companies. That's why ex monopoly ATT and baby Bell South was one of big proponents of eliminating regulation so they could 'compete' -what a crock.

brite-2500
reply icon Replying to comment of John N Mzy

Where does the review say anything about "the government helping with everything". Maybe you watch Fox News too much?

brite-2500

Thank you so much. Yes, am in Tampa, FL, and back in the day, before Verizon, was served by GTE. People complained about GTE, and it was known their infrastructure had seen better days. They changed their name to Verizon, and, for a long time, service was great, but in the last few years, has declined.

I think their copper plant is also being neglected due to them installing FIOS wire in this area, but, they simply charge too much for me personally to have FIOS service.

Yes, I did call every time during the problems, they first ran tests and determined there was a problem outside, came and declared it fixed, which it was not, then after another call, returned on a day it was static free and declared nothing wrong, but, an hour after that report, same problem.

I read online others with the same problem saying that, after the second trip out, Verizon automatically switches you to FIOS, and as I cannot afford that, I am wary of making further complaints. I am just leaving a phone off the hook when online, and feel like I am living in a third world country.

Your ideas of agencies are great and I am copying your comment to save. In case things get any worse, I will know what to do.

Many thanks, your kindness is so much appreciated. :)

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Anonymous

Does Anyone Do Customer Service Worse Then Verizon?

I wanted to PAY Verizon to send a service tech to my house to move cable wires off my siding because I am having work done on my house. I called a dozen times, used their online chat, there is just no one at the company that even remotely understands the concept of an "appointment". They will come "anytime" within the next three days was the best I could do. When I asked if I could ask for them to at least come on a particular day so I could take the day off from work and wait around I got this answer. "They will call you to make a time when they come to your house". That is a direct quote. WHAT?
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Anonymous
map-marker Davenport, Iowa

Lost my discount

I have been receiving a School employee discount. Last year I had to retire early in order to stay home with our special needs son. I now get a $171 a month in retirement. Soon after I quit, my husband lost his job as a contract worker for the government due to the sequester. He has now been out of work for 8 months. So Verizon informs me that they do not have a contract with IPERS or with AARP to provide me with a continued discount and that my bill is going to go up. That just isn't something we can afford right now. We also can't live without phone service when my husband is looking for work. Shame on your Verizon. You are the worst of the worst. Do you really think that the extra money you get from us is going to help you more than it is going to hurt us?
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2 comments
Guest

When the contract between Verizon and your school system was negotiated, the school administrators were the ones who ultimately decided you don't get a discount after retirement. This is frustrating to think, but is true. Verizon doesn't give discounts as goodwill gestures. The discounts are negotiated and have business impacts for Verizon and the employer negotiating the discount.

I get the not receiving your discount is huge frustration, but the blame lies as much at the feet of your administrators as it does with Verizon.

Frustrating, yes. Terrible customer service? Not at all.

Guest

So it all boils down to you want a discount you're not entitled to.

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Anonymous
map-marker Newark, New Jersey

Smug, arrogant sales people

I have two phones with Verizon, one stopped working, it was an inexpensive flip phone type. I went to Verizon's store and the least expensive phone they could offer me was over $200. This is a phone my brother uses very infrequently as he is technologically challenged, the rep suggested I go and buy a Verizon phone at Walmart for a lot less and they would activate it. I went and purchased the phone only to be told by Verizon that it had ten free minutes of air time so they could not connect it to my acct for 6 months. The people at Walmart had also told me Verizon could hook it up because it was not a prepaid phone. They evidently both don't know what they are doing. Verizon has lost another lloyal customer for 5 ygears and I cannot get service for the other line without paying them $200 for a phone that is hardly ever used. Also there sales people are arrogant and smug after all they only sell phones!!!!
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Leah A Jlk
map-marker Chicago, Illinois

Verizon Mobile Hotspot

Purchased April 2012 with new Dell laptop. Each and every time I use this to go on-line, the connection is dropped. That's not an exaggeration, EVERY SINGLE TIME. I've talked to their tech people, nice guy, but it's still a piece of *** AND I'm paying $50 a month for something that fails every time I use it?!?! What a joke. Right now it would cost about $100 to get out of the contract, gee, what a money making scheme for Verizon! Why should I have to pay anything to get out of a contract for a product that fails every single time its used??
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Loss:
$750
1 comment
Guest

If you have a defective device they will send you a replacement free of charge within a year.

Or you could just continue to be upset and complain online...

Anonymous
map-marker Baltimore, Maryland

YOU CAN'T GO BACK

Just like the song. Switched to FIOS Triple play, from DSL, basic phone and over the air TV. Premium jumped from $50 to $90 as expected. After 1 1/2 months found I was watching same over the air show. I called to cancel and found I couldn't go back. If I cancelled the TV, I could go to the Double Play but that would only save me about $1 from the monthly cost. So much for taking the no cancellation fee option. It would have been nice if we had been informed of this prior to going into the program. Now I am a captive. Cannot drop phone since cell reception is so bad in this area, check Verizons own coverage map for Maryland, See the hole north of DC, guess where I am. Verizon trapped me and as the title of this sight states, I AM ONE..................
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Loss:
$40
Anonymous
map-marker Federal Way, Washington

Incorrect information

Basic $140/month.HA!!! The hidden charges and the limited internet capability are poorly spelled out resulting in bills more than twice what is expected with poorer service than standard. You feel trapped by all the contract information and escaping from it. However, it is worth the $400 to get out in order to save the same amount within a few months. Continuing under their terms would easily more than double basic fees paid for less service. It is like dealing with a used car salesman with the screwing going on and on. A very *** and disruptive decision to ever give them a try with phone and wi-fi.
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Loss:
$1000
Dariyon Maj
map-marker Boston, Massachusetts

DSL Internet Drops, Tech Support it Terrible

My DSL started to drop connection at random over a year ago so I called and complained. They talked me into higher speed (3MB) to help with problem and sent new modem. Didn't work, I have been online chat numerous times, called tech support numerous times, techs to my home numerous times, I keep getting bogus answers. I'm not the only one on my street either, others are just sick of calling. I'm sick of the useless scripted chat sessions and tech support that should just continue to look at one ticket instead of me wasting hours of my time repeating the same scenario over and over again. I finally got through to someone in central office that fixed the problem in five minutes back in January and he increased my speed which apparently was being throttled, or "optimized as Verizon calls it." The problem is back again. I've been getting ripped off on a daily basis by Verizon and my internet still is not fixed and no one seems to care. I filed a complaint with the EBB and Verizon just didn't respond so it got dropped. At times my work requires me to have an internet connection so I need this and have no other options except sat. service. I wish I could charge Verizon back for the huge number of hours I've wasted talking and waiting, let alone all the hours for lack of and slow internet connection. I'M SO SICK OF VERIZON AND THEIR TERRIBLE SUPPORT AND NEED THIS FIXED!!!! MAYBE IT'S TIME FOR A CLASS ACTION LAW SUIT!!! I've had perfect service for about seven years. Three new houses built on my street in the past two years, all of a sudden last year started dropping connection, they sold me on moving up to 3MBS to fix the issue, still had problems lasting over a year, now today they forced me back down to 1.5 which will really only be like .8. This is unbelievable and unacceptable. All because Verizon doesn't want to upgrade their equipment in the street. I now feel Verizon is doing this on purpose to sell FIOS. http://forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/DSL-Internet-Drops-Tech-Support-it-Terrible-Still-have-problems/td-p/589717
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1 comment
Guest

The cry baby bell spawn called Verizon has neglected it's copper plant since the break up of mommy bell in 1984. There are DECADES of copper wire problemS in individual neighborhoods that Verizon will not budget for proper repair or replacement. Nor are many of the techs trained or experienced. This was another problem that came after the separation from mommy bell. Inexperienced and poorly trained techs AND management.

Long story short good luck getting your service repaired. They should give you DSL prices and speeds on fiber. But let them transfer your copper service. If you make voluntary changes you reduce or eliminate your chances of getting a grandfathered rate.

Good Luck

Anonymous
map-marker Land O Lakes, Florida

VERIZON WON'T REMOVE UNAUTHORIZED CHARGES

Since April, we've been billed multiple times for VOD movies and sports packages we did not order. F irst few months we called the charges were removed, but not after lengthy hold times, lengthy discussions w/reps trying to get them to understand that we DI NOT order the items, that it was NOT a parental control issue ( we have no children, but after the third phone call I put activated the controls to pacify the rep and for proof when the next item was billed in error that it was NOT us ordering the movie, etc ). Each rep stated they'd never heard of this before ( I later found MANY discussions regarding the exact same issue on Verizon's OWN WEBSITE!! I have spoken with Supervisors, and once even had a 3-way conference call with Supv and IT technician. All to no avail. Today I am waiting on a call from Verizon IT area promised to me by a Supv yesterday. To date, no call. I called them back this morning and was told they had tried to call multiple times and had left multiple messages. Come to find out somone had written down the WRONG TEL# when they referred the file to the tech area!! Pretty pathetic customer service when you consider THEY ARE MY PHONE CARRIER!! How hard would it have been to look up the correct # IN THEIR OWN RECORDS??? It's been almost three hours since that call ... no call from IT yet. Worst service I've received from any company, ever. I will be filing a complaint with the BBB. And am considering banding together with friends and neighbors having the same issues and going to 8 On Your Side. Anyone out there with a suggestion or solution that resolved this issue???
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Loss:
$250
1 comment
John N Mzy

File a complaint with both your state regulatory agency and with the FCC. Both have websites and online complaint forms.

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