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Verizon in Philadelphia, Pennsylvania - Erroneous charge on my bill

i am bobby ewing. my erroneous charge on my bill is 1.50 dollars on june 7 th. , account no. 15 5211 0620277319 05. i did not make this call. we left flordia april 11 and returned to pennsylvania, our primary residence. the house is shut, locked. and under ADT protection. no one could have made that call to directory assistance from my phone. i called 1 800 837 4966. i was told i would have to pay it. i have verizon phone in flordia, pennsylvania, wireless phone,and wireless internet. i said i might cancel all. she said goahead. i would like someone to contact me and restore my confidence in verizon. its not the 1.50 but the princable of the matter, and your employee saying they didn't care. bobby ewing
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Author
Location
Philadelphia, Pennsylvania
Loss
$1
Review #327073 is a subjective opinion of poster.
0 comments

Verizon Customer Service is lame

I ordered a cable and internet service online..got confirmations service and installation date next day. Stayed home all day waiting for installation, no one showed up!! When I called I was informed my order had been cancelled because of some online problems on their end. For 2 days Verizon did not contact me as promised to rectify problem and when I called the sales rep was snarky. I changed my mind and cancelled my order half way through worried about how this would be if I actually signed up and needed anything. Verizon apparently does not care about getting new business nor keeping it. Absolute worst customer service EVER.
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Author
Location
New York, New York
Review #326334 is a subjective opinion of poster.
0 comments

Verizon's *** Customer Service

With Verizon, currently I have *A month of service that I have been charged for TWICE *Charges on my bill where they gave me a data line that I specifically asked to NOT have and NOT be charged for that they charged me for I don't know how many months and they won't refund all of the charges *A phone that the microphone only partially works on when I make out going calls that I bought from them 20 days ago that they refuse to refund. *15 years of service with Verizon Wireless where I paid my bill on time *A google search for a new company to buy my cell phone service from ******************************************** ******************************************** Details of Verizon's incompetence in the customer service area ********************************************** Endless automated system loop where if you hit 0, the system hangs up on you. ***************************************************** I also tried calling the local store, who would just forward me to the same customer service line that liked to put you in an endless automated loop. Hint, call a store and have them stay on the line with you until you actually get to a person at customer service. This only take 30 minutes or so. ********************************************** I don't know how many phone calls that I made to customer service where I actually got to a person (instead of an automated system endless loop) where they promised to call me back and did not. One person actually called me back. ******************************************** The first level customer service line that the first level customer service representative told me that he did not know his manager's name and could not get to a manager. He also told me that he did not have a manger. Which I, of course, really wonder about. I would think that a company as big as Verizon would have a few managment layers between the first level customer support and the CEO, Daniel S Mead. It was only when I kept him on the phone for repeatedly giving him the same 3 choices, give me a refund, tell me you don't want me as a customer any more (hanging up on me would count towards that) or transferring me to his manager that he remembered his manager's name. But he refused to transfer me to his manager for the longest time. I am sure most people would have just hung up in frustration at this point. But those of you that know me, know that although I do not did in my heals often, when I do, I am unmovable. ************************************************** * A call with a manager ****who was the highest one available at that time said there was no one else that could help me and how would I feel if someone called me from work when I was at home to ask me something--which I told him that it would feel like a normal day where I worked ****who said he could refund all of those things if we wanted to because he could refund anything he wanted to but was choosing not to refund me. ****who said Customer Retention refused to talk to me ****who hung up on me and by hang up he said something to the effect of "We value you as a customer but can not help you in this matter and hung up the phone" ****Sat on the phone with me for 20-30 minutes not saying anything....expect when I would ask him if he valued me as a customer...which he repeatedly said he did ****I did ask him about business models and cost of getting a new customer vs retaining an old customer and profit/loss and estimate of how much profit they had made off of me in the last 15 years and if I kept my current plan, how much profit they would expect to make out of me in the next 15 years. Then calculate the percentage the refund would be out of the 15 years of profit they already made out of me. You know, you basic business ROI analysis. .....No effect. This, of course, does not count all the potential lost profit that they would receive in the future from people that seek out the advice of their local tech geek (me) on who to go with and who to say away from on just about every technology topic out there ****I wonder what they CEO would think the their "Highest Customer Service Manager in the Building"'s math skills and customer retention capabilities. The last time I threatened to leave a cell phone company because of poor customer service was....well....15 years ago. ********************************************************* ********************************************************* ++++++++++++++++++++++++++++++++++++++++++++++++++++ NEEDLESS TO SAY, I AM SWITCHING CELL PHONE PROVIDERS ++++++++++++++++++++++++++++++++++++++++++++++++ THE REALLY SAD PART: I have spoken to 4 people since 5:30 pm about this. 1 person just switched from Verizon because of their *** customer service 1 person is waiting for their contract to expire in February to switch providers because of customer service ******************* Right now I am hearing good things about TMobile, Boost and Straight Talk.
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Author
Location
Raleigh, North Carolina
Review #326234 is a subjective opinion of poster.
2 comments

Verizon sells a service w/o installing it!

I changed my Verizon services recently from just internet/FiOS TV to internet/FiOS TV/land phone. Verizon sent me an email June 5th saying my phone service had been turned on. No instructions on accessing the service or even what my phone number was. Numerous hours spent trying to sort this out. Finally, they send a tech who showed up almost 2 hours late. My appointment was 8AM-12, he showed at 1:49. I showed him my written communications showing the times promised. He showed me his written schedule showing much different times. Finally my phone is up and running, 10 days after I started paying for it.
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Author
Location
Boston, Massachusetts
Review #324977 is a subjective opinion of poster.
0 comments

Verizon in Fords, New Jersey - Verizion Really Sucks!

Reported landline with no dt on 9 June. Told repairman would be there at 0800 on 12 June. Repairman proved trouble into cable as open pair. At 1200 told me he would send a ticket to get CO switchman to move line equipment to new pair. At 1700 hrs with still no dt, called verizon repair. After 10 min on hold, told trouble was fixed. Still no DT. Called again, after 15 mins on hold told trouble was fixed per ticket. I told them it was not. Repair tech got on circuit and said it was open out. No kidding! Cross connection in CO was never moved to new pair. I was then told next appointment for repair was 19th of June. This after I was told trouble was fixed. Verizon is without a doubt the WORST when it comes to customer service.
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Author
Location
Fords, New Jersey
Review #324364 is a subjective opinion of poster.
2 comments

Verizon Off to a great start

Just decided to make a leap of faith and switch to Fios from Comcast. The installation was supposed to happen today, 6/4/12, between 9 am and noon. I confirmed this two times with Verizon. At 11:30 am this morning , I called customer service; having been a long term Comcast customer, I felt this was a good idea. Well, a glitch had occurred and nothing was going to happen today. Verizon apparently felt it was unnecessary to let me know. So, I lost a morning of work, I received snarcky comments from my boss and just got a call from Verizon wanting me to take even more time off from work to sit around waiting for them to come or not come. When I told them that they would have to come during an evening, the person said they don't work nights and yet another person would call me. This is the sad story of my introduction to Verizon Fios. It hasn't even been installed and I'm getting *** service.
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Author
Location
Drexel Hill, Pennsylvania
Review #322657 is a subjective opinion of poster.
0 comments

Verizon in Foxborough, Massachusetts - PORT FORWARDING/SECURITY ISSUES

THE VERIZON FIOS INTERNET SERVICE -HAS A ROUTER THAT YOU CONTROL DIFFERENT OPTIONS FOR THE SERVICE- I TRIED TO OPEN A PARTICULAR PORT -IT WOULD NOT OPEN VERY EASILY- CALLED TECH SUPPORT-THEY SHUFFLED ME TO 4 DIFFERENT PEOPLE. FINALLY THERE WAS SOMEONE KNOWLEDGEABLE TO CHANGE SETTINGS FOR PORTS- THEY NOTICED THAT THERE WERE MANY PORT RULES THAT DID NOT MAKE ANY SENSE- THEY WERE DELETED. THEN THE PORT WORKED AS IT SHOULD. A WEEK LATER PORT WOULD NOT OPEN- CALLED TECH FOR FIOS - FINALLY TALKING TO 4 DIFFERENT PEOPLE- I WAS DISCONNECTED- CALLED BACK -THEN WAS ON A THREE WAY CONVERSATION WITH ACTIONTEC TECH PERSON. HE NOTICED THERE WERE PORT FORWARDING RULES THAT DID NOT MAKE ANY SENSE. I DELETED THEM STILL NO PORT OPENING. HE SAID THERE MUST A FIREWALL- I TOLD HIM THERE IS ONLY THEIR ROUTER-THEIR ROUTER. THE RULES THAT HE NOTICED SHOULD NOT HAVE BEEN THERE- HE TOLD ME THAT SOMEONE PUT THEM IN- I TOLD HIM THAT I AM THE ONLY ONE WITH THE PASSWORD- HE AGAIN TOLD ME THAT THE RULES CAN NOT BE DONE AUTOMATICALLY. WHILE ON THE PHONE WITH HIM ANOTHER RULE WAS MADE - NOT BY MYSELF. THEIR ROUTER IS UNSAFE AND VERY COSTLY BY CONSUMER TO HAVE CHECKED WEEKLY.
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Author
Location
Foxborough, Massachusetts
Loss
$500
Review #322325 is a subjective opinion of poster.
0 comments

Horrible Verizon Service

I want to thank Verizon for showing me what my loyalty has paid for. I have been a customer for over 10 years now using several service such as wireless phone service, triple play fios, wireless internet and they have basically told me that they no longer need my money and that I can go elsewhere. Here is what happened. I recently had my cell phone stolen. I knew I had insurance on one of my phones so I called to see what can be done. Unfortunately my other phone was the one that had the insurance. I said okay, what are my options. I was then told that I could simply add a new line and they would suspend my other line. I asked if I would have to pay for both line and she said no that it would essentially be a wash. Well my next 2 bills were $80 more so I finally called to find out what was going on. It appears that the suspension of the line was only 30 days and then it got turned back on. They also then informed me that for every month that phone is suspended it tacks on a month to the contract. I let them know that this was not what I was told when I purchased this other phone and line. I also said if that was the case it would have been better for me to buy a phone at full retail and just keep my line. They simply said there was nothing they could do. I asked for a Supervisor (who is probably just the person in the next cubical) and they said the same thing. I then asked if I can actually speak to someone that has authority to rectify the situation. She told me that she would "note" my file. I then said if no one gets back to me then you guys dont care, right? She said no, we do care. I said so then someone will get back to me then? She said, hopefully someone will get back to you. Hopefully??? Well I just want to thank Verizon again for making it easy to cancel my Fios package and go with direct tv and will soon be cancelling my 3 cell lines and will go with another carrier as well. I guess they are comfortable with the thousands they will lose by me leaving then the few hundred it would have cost them to rectify a wrong. Props to Verizon, way to go.
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Author
Location
Los Angeles, California
Review #322313 is a subjective opinion of poster.
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Verizon in Los Angeles, California - No communications from a communication company

Communications company cannot communicate and gives the run around. They never never follow through with credit promises, over charge and transfer you to the next tech. That is if they can identify your account without a phone number. They had taken over my account, transfer from Direct TV. They where the billing agent for Direct but never turned off Direct TV to my home. Billed me four months for both Direct TV and Fios full packages. They said I never turned off Direct TV and needed to pay both bills. How is this when they where the agent that handled the billings for both. Do they not get it. If I am changing service and they are the agent, would they not turn off one while turning on the other? Then the run around for weeks, then a promise to discount the bill for three months at $60.00 per month on a $140.00 bill, that was never followed through on. More calls, more run around and additional charges. Try turning off your fios... That is a chore in it self. Good luck
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Author
Location
Los Angeles, California
Review #322280 is a subjective opinion of poster.
0 comments

Verizon ruins my night again

tonight i came home and found out my dsl service and phone were turned off. I was rather confused because i know i pay my bill on time every month because these services arw crucial to my design business. Since this has already happened to us at least twice now, i picked up the phone to call them thinking it would be an easy fix. The first woman i spoke to asked for my accnt number which i didnt have because i had no bill here. i pay my bill online and had no new bills due. so next she asked for my last payment amount..which i cant check because i have no internet. She manages to tell me that perhaps my service was turned off due to a 300 dollar amount from sept on my account ( its june). There is no logical reason i can see that i could owe 300 dollars for nearly a year yet retain full service until today. I explain that previously we had an issue when we moved from our old residence (a block over). we got a 300 bill in the mail for services we never had during the period AFTER we moved out. At that time i called verizon at least 15 times to explain and try to get that resolved. I was finally told it was fixed and all was well. After explaining all this tonight, the woman informs me that she cant help me and tranfers me from billing to customer service. I repeated my story about 5 more times over a period of 2 hrs using my cell phone minutes because they shut my house phone and internet off. FINALLY after 2 hrs we talked to Steve Anders in arizona who was the only helpful/ not condescending person all night. He had no idea why our service was cut and promptly ordered it turned on AND called us back at the end of his shift to make sure it was back. All verizon reps should be as helpful! i feel like i should be compensated for my time and the business i lost today and other days this same *** happened. Verizon sucks.
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Author
Location
Scranton, Pennsylvania
Review #322143 is a subjective opinion of poster.