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Verizon in Stony Brook, New York - Charging be for a phone I never purchased and claiming it was not returned

I have recently purchased an atomant phone from verizon in 1/2012 that kept dieing on me. It land up being a faulty battery. I went to the verizon store near the Smithhaven Mall, New York to complaine. They told me it was most likely the battery and that they would be sending a new phone and battery inthe mail and that I would return the faulty phone. Within a week I recieved just a phone and no battery of the same exact phone an atomant. When I called to report this they told me that they don't make that phone anymore and do not have a battery replacement and they would send me a replacement phone that was similiar to that one ( a LG). I recieved the LG and battery and returned the atomants (old phone and the one they sent) along with the old phones battery in the same box via post office address they gave me. I recieved two text messages from them that they recieved the phones. About a month latter they charged me 249 dollars for not returning a phone. I called tellling them I did and they told me they would investigate and get back to me in two days. THey never did and the charges still remain. I called again on 6/28/12 regarding this and they told me the atomants were returned but that they are billing me for an LG. I told them that the LG was the replacment phone and that I did not purchase an LG in any other terms or agreeements. They told me they (again) will investigate. ALso my charges and bill are outrageous. Please help Bernadette Shannon ( 631 ) 3562168
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Author
Location
Stony Brook, New York
Review #328356 is a subjective opinion of poster.
1 comment

Verizon Fios (TV)

Well where should I start..... I am long term customer of Verizon. I had their service since 2008. I switched from Cablevision because Cablevision for the longest time was the only TV/Internet Service Provider on Long Island. Cablevision customer service started to get degraded from a B to F. So I deiced to switch over to Verizon. In addition to this for what everyone told me, Verizon has a superior service because they are running pure Fiber. Anyways Not going to get technical here. I moved to a new house I had to disconnect my service from my old house to the new House. They made this process so complicated. The technical support on the phone did not explain the situation properly. Screwed up everything. Finally May 19th this year.. They turned up the service at my new location. They send a tech to my new house to do the install. The guy was in so much rush and he did not want to do jack.. I asked him to run a phone line to my kitchen and he did not want to do that and instead he put phone jack on the wall in the Den. He used old cables at the house that already existed. Then he called it a day and left. I called Verizon and explain the situation to them. They didn't even care to listen. Instead the person on the phone wanted to sell me insurance for my electronic devices. I got pissed off and end the call with that person. Then I ran into a problem with my TV signal recently on June 19th. Asked for tech to come over. They first give me a lot of hard time on the phone to get a tech over. Then finally after me explaining everything in details the guy finally said okay let me send a tech over. Got a tech over on June 23rd. He immediately started his troubleshooting outside. He said that there is bend in the Fabric cable they ran. He said he has to open a ticket with outside tech to come out and troubleshoot furthermore. On top of that I had a bad DVR. From June 19th until yesterday which is June 27th I had no working Cable TV. It was finally fixed last night after they shipped me another DVR box. My experience with Verizon Support team has been very bad. Specially when you call after hours. You are directed to Down South and Mid West and these people on the phone have no good decent personality and customer service skills. They want to get you off the phone as soon as possible. They don't care about your problem and don't make you welcome to Verizon. They are nasty most of the time and very firm. Doesn't matter how you speak to them. This is exactly the same trend Cablevision had right before Verizon came with their TV service (FIOS). I am not saying someone else will come along but it is a very good chance that in near future another company comes to Long Island and do the same for Verizon and Cablevision. With all the headache I have been through I asked the customer service Representative on the phone yesterday to issue me an credit for the days I did not have TV. At first he wanted to sell me the warranty on the electronic devices. I explained all of my frustration and everything else this is what he responded: " I am glad that Verizon tech was able to resolve your TV issues. Is there anything else you want me to assists you with? " He did not once said I understand your frustration and I am sorry you have gone through this... I asked if I can get upgrade on my TV service for one year because you guys failed to provide good service and did really bad installations in my house.. This is what he responded: "Sir this would not be possible, hence why I did not even mention it to you, You already have a good package with Verizon and if you want any type of upgrade it would only cost you more, Is there anything else you want me help you with? I have already issued you a credit for the days you did not have your service, what else you want me to do for you" He could have simply said: I am sorry but I wish I could offer you this, Let me speak to someone and get back to you. Or I am very sorry that you feel this way, but I have done my best and I have provided you with a partial credit, however I cannot offer you free TV upgrade for one year. Verizon is getting very cold and unhelpful. Customer service needs to be evaluated. If they do not do that it now, It will one day come back and *** them in the *** I am not asking for free stuff at least be nice on the phone and make me feel a little better after all the head ache I have been through... This is just not fair and professional. Now and days CableVision wants more customers because Verizon Hurt them. They even offer to pay for the cancellation fee from Verizon and switch over them. It is a good option and Cablevision would get the job done and it can be cheaper. Something to think about. I am considering switching over them. Verizon you need to evaluate your customer service and bring the standards up. I don't know why you hired A**hols to get the job done this way... Thanks.
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Author
Location
Peabody, Massachusetts
Loss
$30
Review #327852 is a subjective opinion of poster.
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Verizon in Philadelphia, Pennsylvania - Erroneous charge on my bill

i am bobby ewing. my erroneous charge on my bill is 1.50 dollars on june 7 th. , account no. 15 5211 0620277319 05. i did not make this call. we left flordia april 11 and returned to pennsylvania, our primary residence. the house is shut, locked. and under ADT protection. no one could have made that call to directory assistance from my phone. i called 1 800 837 4966. i was told i would have to pay it. i have verizon phone in flordia, pennsylvania, wireless phone,and wireless internet. i said i might cancel all. she said goahead. i would like someone to contact me and restore my confidence in verizon. its not the 1.50 but the princable of the matter, and your employee saying they didn't care. bobby ewing
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Author
Location
Philadelphia, Pennsylvania
Loss
$1
Review #327073 is a subjective opinion of poster.
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Verizon Customer Service is lame

I ordered a cable and internet service online..got confirmations service and installation date next day. Stayed home all day waiting for installation, no one showed up!! When I called I was informed my order had been cancelled because of some online problems on their end. For 2 days Verizon did not contact me as promised to rectify problem and when I called the sales rep was snarky. I changed my mind and cancelled my order half way through worried about how this would be if I actually signed up and needed anything. Verizon apparently does not care about getting new business nor keeping it. Absolute worst customer service EVER.
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Author
Location
New York, New York
Review #326334 is a subjective opinion of poster.
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Verizon's *** Customer Service

With Verizon, currently I have *A month of service that I have been charged for TWICE *Charges on my bill where they gave me a data line that I specifically asked to NOT have and NOT be charged for that they charged me for I don't know how many months and they won't refund all of the charges *A phone that the microphone only partially works on when I make out going calls that I bought from them 20 days ago that they refuse to refund. *15 years of service with Verizon Wireless where I paid my bill on time *A google search for a new company to buy my cell phone service from ******************************************** ******************************************** Details of Verizon's incompetence in the customer service area ********************************************** Endless automated system loop where if you hit 0, the system hangs up on you. ***************************************************** I also tried calling the local store, who would just forward me to the same customer service line that liked to put you in an endless automated loop. Hint, call a store and have them stay on the line with you until you actually get to a person at customer service. This only take 30 minutes or so. ********************************************** I don't know how many phone calls that I made to customer service where I actually got to a person (instead of an automated system endless loop) where they promised to call me back and did not. One person actually called me back. ******************************************** The first level customer service line that the first level customer service representative told me that he did not know his manager's name and could not get to a manager. He also told me that he did not have a manger. Which I, of course, really wonder about. I would think that a company as big as Verizon would have a few managment layers between the first level customer support and the CEO, Daniel S Mead. It was only when I kept him on the phone for repeatedly giving him the same 3 choices, give me a refund, tell me you don't want me as a customer any more (hanging up on me would count towards that) or transferring me to his manager that he remembered his manager's name. But he refused to transfer me to his manager for the longest time. I am sure most people would have just hung up in frustration at this point. But those of you that know me, know that although I do not did in my heals often, when I do, I am unmovable. ************************************************** * A call with a manager ****who was the highest one available at that time said there was no one else that could help me and how would I feel if someone called me from work when I was at home to ask me something--which I told him that it would feel like a normal day where I worked ****who said he could refund all of those things if we wanted to because he could refund anything he wanted to but was choosing not to refund me. ****who said Customer Retention refused to talk to me ****who hung up on me and by hang up he said something to the effect of "We value you as a customer but can not help you in this matter and hung up the phone" ****Sat on the phone with me for 20-30 minutes not saying anything....expect when I would ask him if he valued me as a customer...which he repeatedly said he did ****I did ask him about business models and cost of getting a new customer vs retaining an old customer and profit/loss and estimate of how much profit they had made off of me in the last 15 years and if I kept my current plan, how much profit they would expect to make out of me in the next 15 years. Then calculate the percentage the refund would be out of the 15 years of profit they already made out of me. You know, you basic business ROI analysis. .....No effect. This, of course, does not count all the potential lost profit that they would receive in the future from people that seek out the advice of their local tech geek (me) on who to go with and who to say away from on just about every technology topic out there ****I wonder what they CEO would think the their "Highest Customer Service Manager in the Building"'s math skills and customer retention capabilities. The last time I threatened to leave a cell phone company because of poor customer service was....well....15 years ago. ********************************************************* ********************************************************* ++++++++++++++++++++++++++++++++++++++++++++++++++++ NEEDLESS TO SAY, I AM SWITCHING CELL PHONE PROVIDERS ++++++++++++++++++++++++++++++++++++++++++++++++ THE REALLY SAD PART: I have spoken to 4 people since 5:30 pm about this. 1 person just switched from Verizon because of their *** customer service 1 person is waiting for their contract to expire in February to switch providers because of customer service ******************* Right now I am hearing good things about TMobile, Boost and Straight Talk.
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Author
Location
Raleigh, North Carolina
Review #326234 is a subjective opinion of poster.
2 comments

Verizon sells a service w/o installing it!

I changed my Verizon services recently from just internet/FiOS TV to internet/FiOS TV/land phone. Verizon sent me an email June 5th saying my phone service had been turned on. No instructions on accessing the service or even what my phone number was. Numerous hours spent trying to sort this out. Finally, they send a tech who showed up almost 2 hours late. My appointment was 8AM-12, he showed at 1:49. I showed him my written communications showing the times promised. He showed me his written schedule showing much different times. Finally my phone is up and running, 10 days after I started paying for it.
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Location
Boston, Massachusetts
Review #324977 is a subjective opinion of poster.
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Verizon in Fords, New Jersey - Verizion Really Sucks!

Reported landline with no dt on 9 June. Told repairman would be there at 0800 on 12 June. Repairman proved trouble into cable as open pair. At 1200 told me he would send a ticket to get CO switchman to move line equipment to new pair. At 1700 hrs with still no dt, called verizon repair. After 10 min on hold, told trouble was fixed. Still no DT. Called again, after 15 mins on hold told trouble was fixed per ticket. I told them it was not. Repair tech got on circuit and said it was open out. No kidding! Cross connection in CO was never moved to new pair. I was then told next appointment for repair was 19th of June. This after I was told trouble was fixed. Verizon is without a doubt the WORST when it comes to customer service.
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Author
Location
Fords, New Jersey
Review #324364 is a subjective opinion of poster.
2 comments

Verizon Off to a great start

Just decided to make a leap of faith and switch to Fios from Comcast. The installation was supposed to happen today, 6/4/12, between 9 am and noon. I confirmed this two times with Verizon. At 11:30 am this morning , I called customer service; having been a long term Comcast customer, I felt this was a good idea. Well, a glitch had occurred and nothing was going to happen today. Verizon apparently felt it was unnecessary to let me know. So, I lost a morning of work, I received snarcky comments from my boss and just got a call from Verizon wanting me to take even more time off from work to sit around waiting for them to come or not come. When I told them that they would have to come during an evening, the person said they don't work nights and yet another person would call me. This is the sad story of my introduction to Verizon Fios. It hasn't even been installed and I'm getting *** service.
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Author
Location
Drexel Hill, Pennsylvania
Review #322657 is a subjective opinion of poster.
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Verizon in Foxborough, Massachusetts - PORT FORWARDING/SECURITY ISSUES

THE VERIZON FIOS INTERNET SERVICE -HAS A ROUTER THAT YOU CONTROL DIFFERENT OPTIONS FOR THE SERVICE- I TRIED TO OPEN A PARTICULAR PORT -IT WOULD NOT OPEN VERY EASILY- CALLED TECH SUPPORT-THEY SHUFFLED ME TO 4 DIFFERENT PEOPLE. FINALLY THERE WAS SOMEONE KNOWLEDGEABLE TO CHANGE SETTINGS FOR PORTS- THEY NOTICED THAT THERE WERE MANY PORT RULES THAT DID NOT MAKE ANY SENSE- THEY WERE DELETED. THEN THE PORT WORKED AS IT SHOULD. A WEEK LATER PORT WOULD NOT OPEN- CALLED TECH FOR FIOS - FINALLY TALKING TO 4 DIFFERENT PEOPLE- I WAS DISCONNECTED- CALLED BACK -THEN WAS ON A THREE WAY CONVERSATION WITH ACTIONTEC TECH PERSON. HE NOTICED THERE WERE PORT FORWARDING RULES THAT DID NOT MAKE ANY SENSE. I DELETED THEM STILL NO PORT OPENING. HE SAID THERE MUST A FIREWALL- I TOLD HIM THERE IS ONLY THEIR ROUTER-THEIR ROUTER. THE RULES THAT HE NOTICED SHOULD NOT HAVE BEEN THERE- HE TOLD ME THAT SOMEONE PUT THEM IN- I TOLD HIM THAT I AM THE ONLY ONE WITH THE PASSWORD- HE AGAIN TOLD ME THAT THE RULES CAN NOT BE DONE AUTOMATICALLY. WHILE ON THE PHONE WITH HIM ANOTHER RULE WAS MADE - NOT BY MYSELF. THEIR ROUTER IS UNSAFE AND VERY COSTLY BY CONSUMER TO HAVE CHECKED WEEKLY.
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Author
Location
Foxborough, Massachusetts
Loss
$500
Review #322325 is a subjective opinion of poster.
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Horrible Verizon Service

I want to thank Verizon for showing me what my loyalty has paid for. I have been a customer for over 10 years now using several service such as wireless phone service, triple play fios, wireless internet and they have basically told me that they no longer need my money and that I can go elsewhere. Here is what happened. I recently had my cell phone stolen. I knew I had insurance on one of my phones so I called to see what can be done. Unfortunately my other phone was the one that had the insurance. I said okay, what are my options. I was then told that I could simply add a new line and they would suspend my other line. I asked if I would have to pay for both line and she said no that it would essentially be a wash. Well my next 2 bills were $80 more so I finally called to find out what was going on. It appears that the suspension of the line was only 30 days and then it got turned back on. They also then informed me that for every month that phone is suspended it tacks on a month to the contract. I let them know that this was not what I was told when I purchased this other phone and line. I also said if that was the case it would have been better for me to buy a phone at full retail and just keep my line. They simply said there was nothing they could do. I asked for a Supervisor (who is probably just the person in the next cubical) and they said the same thing. I then asked if I can actually speak to someone that has authority to rectify the situation. She told me that she would "note" my file. I then said if no one gets back to me then you guys dont care, right? She said no, we do care. I said so then someone will get back to me then? She said, hopefully someone will get back to you. Hopefully??? Well I just want to thank Verizon again for making it easy to cancel my Fios package and go with direct tv and will soon be cancelling my 3 cell lines and will go with another carrier as well. I guess they are comfortable with the thousands they will lose by me leaving then the few hundred it would have cost them to rectify a wrong. Props to Verizon, way to go.
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Author
Location
Los Angeles, California
Review #322313 is a subjective opinion of poster.