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Verizon in Greenville, South Carolina - Sent me a bill for 322.00 for a returned phone

on 08/15/12 sent 2 phones back to verizon by way of tracking numbers after31 days verizon sends me a letter that they did not receive them with a bill of 322.00, When I called them they asked me for the tracking numbers and gave it for both phones. She looked it up. She said they did receive them but they are in dispute. I asked what do you mean? She said, they have to check for damages. So I asked,what about the bill for 322.00 she said pay it and verizon will credit your account?
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Author
Location
Greenville, South Carolina
Review #346186 is a subjective opinion of poster.
0 comments

Verizon, no customer service only the money

After 24 years with Verizon I decided to go to a better and more respected company. I had an unlimited data package for years and they wanted to change it with the new phone I was buying. They are encouraging you to keep changing companies. The same thing happened with my Fios I changed when all my credits were finished and if I wanted to come back six months later I saved more that amount plus more. They don't care about customer's especially long term customers, find an alternative. Thanks for listening to me make sure you look around
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Author
Location
Boston, Massachusetts
Review #345705 is a subjective opinion of poster.
1 comment

VERIZON DSL SET-UP

I just ordered DSL through verizon a week ago..I AM STILL NOT HOOKED UP!!! Customer service, yeah right, every one I talked to didn't understand I am working an 11 day stretch...will not be home till 5 pm...service techs are at my house at 2 in the afternoon...so I have to call and re-schedule. I have never encountered service like this before...big business, big money, forget the customers. I have been in customer satisfaction field for over 10 years...and if I treated my customers this way I would lose my job!! Really no-one to contact to complain to...sure do cover your ***!! I want to be heard by someone who cares over there!! Is that asking to much?? You can't keep treating people this way, it's not right!!
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Author
Location
Livingston, New Jersey
Review #345545 is a subjective opinion of poster.
1 comment

Verizon in Cleveland, Ohio - They need to explain things the average person does not know about

So I was having a problem with my cell phone and I call Verizon. Talking to a very nice person there, she made the decision to send me a new phone. Well not new, I later found out they are reconditioned and you end up with someone elses phone that they had in their ear...but thats not the real issue here.So being as she saw I was unhappy with the phone, she gave me 5 choices of what other phone I wanted. So I asked her if I needed to make that decision with her right now and that Id like to see compare the phones online. She was very clear in saying that I didnt have to tell her right now. I asked her if I was going to have a problem when I called back and talked to someone else. She said absolutely not, and that she made notations on the account that it was ok'd by a supervisor....well guess what, I called back only to get this rude guy who made it look like I wanted something for nothing. He would not do it but said he would send the very same phone. Ok fine, all I wanted was a phone that worked in the first place. Soooo, the phone comes. This is where the real complaint here comes in....I tell the guy I needed this other phone activated and "everything transfered over." So very robotically he takes the phone, no smile, no nothing...and pushes buttons like crazy. Im thinkingn well at least he knows what hes doing. Still no conversation, no smile, nothing. He hands it back to me...still nothing, no smile nothing. I purposely asked if all my pictures where there....He clicks on my gallery and shows me they are. I did not count each one of course, so I see I have pics and take his word for it. I get home...and only half of my pics are there. I call the place the next morning only to get teh other guy who was there yesterday at the same time, argue the fact that you dont get all your pics when transferred. WHAT? And I wasnt told? Oh theres a sign...$20 to have this done. Was I told that? NO. Did the first guy tell me that there was a chance I wouldnt have all my pics? no. So then Mr. Smartbutt tells me, "we;; you came in here wanting the new phone activated and didnt mention the pics too" ARE YOU SERIOUS??? Yeh Id go in and not care about the pics. I can go on and on as if this wasnt enough....terrible terrible customer service. Terrible. You dont just do something that you know like I know the back of my hand and expect the customer to know what youre on for.....terrible terrible place.
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Author
Location
Cleveland, Ohio
Review #345416 is a subjective opinion of poster.
6 comments

VERIZON Service is Awful!

Please provide better training to customer service representatives and keep accurate track of equipment being returned. 1. Different information is provided between each customer rep 2. They do not follow up with you like they tell you 3. Claim that they did not receive the equipment...keep receipts and photos if possible as evidence 4. Awful service and poor knowledge. I recently received a bill for early termination fee which a customer rep that cancelled my service told me I will not have. Now I was also told that they do not know what happened with the package I had sent through UPS returning the equipment. I have the tracking receipt, but the story changed again and they said they did not get the router. I am extremely disapointed at your service. I had to terminate my fios because the new place I am living at does not accept fios or dish. When I asked the customer service representative he said there would be no early termination fees because it was not my fault I can't even have the regular verizon. Today, 09/10/2012 I called and a representative Debbie was very rude, she was helpless! Said well you have an early termination fee and you have to pay for it even though I explained to her that I was told by the person that disconnected my service there was going to be no early termination fee. Then, she said about the box I can't do anything. You are asking questions and I don't know how to answer them. Verizon YOUR SERVICE IS AWEFUL!!!!! I will continue posting this information online and report you to the better business bureau. This is unbelievable! Do you provide the same training to all your customer representatives since one says one thing and the other says another thing. Do you try to steal all the money you can from hard working people by trying to say that you did not receive the equipment? Hope you change your ways and do not continue screwing people with lies
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Author
Location
Burtonsville, Maryland
Loss
$460
Review #344626 is a subjective opinion of poster.
0 comments

Verizon in Washington, District Of Columbia - Fios is lame

Ive had fios less than a year. It sends a surge thru,my tv that shuts my tv on andoff while watching it. The sound goes on and off and the level changes on its own. When looking at programs u can choose a program doesnt mean when u do its the right one at that time. It could be somethingcompletely different than whats listed. Certain shows on demand you will miss and to wait two and three weeks after the shows over to see it is crazy. Comcast shows the missed show one or two days later. Lame. Had i known i would have stayed with comcast.
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Author
Location
Washington, District Of Columbia
Loss
$200
Review #344465 is a subjective opinion of poster.
0 comments

Verizon in El Cajon, California - 2nd weekend in 3 weeks without television!!!

Saturday august 25 I came home to discover my Fios service was out. I did so e trouble shooting on my own (cut box off waited a couple of seconds, turned itnback on, checked out battery box,unplugged battery bad, etc... I then called customer service, 3 times, was on hold each time for an estimate of 20 minutes. The first agent I spoke with had some service training. The second agent was a complete ------ and obivously had a problem understanding I was the actual paying customer and I did not have to kiss her toes... They came out the same day to try and fix the issue, come to find out they had to send the underground crew to resolve the problem- they could not come out until the next day of course. The issue Caused lots of headaches but eventually was fixed after 8 calls from me. They were suppose to credit my account but of course it was never credited. I was willing to forget the credit but today on SEPTEMBER 8, Saturday. I come come to the exact freaking problem and this time everyone knew it.this has absolutely wrecked my entire weekend. Verizon obviously do not care about the level of service they are giving customers, nthey tel Me this time, they could not come out today (oh yeah I called around 4pm). They would TRY to come out Sunday between hours of 8am and 8pm. I am amazed of our arrogant these ppl are. So after a couple of choice words to the agent, I demanded to speak with a manager, finally got one ipthe next hour, he promised to have someone to my home before 830 am. Mi received a confirmation email they would be here Sunday before 8PM!!!! These peoplendont have a clue.
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Author
Location
El Cajon, California
Review #344376 is a subjective opinion of poster.
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Verizon in Wilkes Barre, Pennsylvania - Verizion Customer service is horrible

I have never in my life dealt with a company that had worse customer service than that of Verizon. About a year ago, I had seen an advertisement for Home phone, internet, and cable service (TV through DIRECTV) bundle that was quite a bit less than my local cable company. I called and placed an order. I was told that they would send me all the equipment and I would have a technician arrive at my house to install my services. I only received half the equipment, and then the wrong equipment, and ultimately it took almost three weeks to get the phone and internet installed. DIRECTV came out to do their part of the instillation and immediately after his arrival, I was notified that Verizon placed the order incorrectly and they did not have an order for the HD dish that I requested. They had an order for an HD reciever and a standard dish, which doesn't even make sense. I called Verizon to have the order fixed and was notified there would be a substantial deposit to receive the HD dish (that I had already ordered.) After FIVE hours of going back and forth with their customer service department DIRECTV had me cancel the entire order and redo it on their end. I was told I could re-bundle the services once everything was installed. It took over three months of calling Verizon to get my bill straightened out, but I finally had my phone, internet and cable bill for the price that was quoted to me. I was offered little compensation for all of my aggravation, but I was just happy that I was able to lower my household bills , and I let it go. Fast forward to a few weeks ago... My husband and I decided to relocate about twenty minutes away from where we used to live. I called Verizon and DIRECTV to get my services transferred a few days before we were scheduled to move. DIRECTV was at my house the day we moved in and hooked our TV up with no problems. When I initially called Verizon to move my service, the gentlemen I spoke with was extremely rude. He could not find my new address in the system and I was told "I know you THINK you are right, but that isn't your address." After getting extremely frustrated, I hung up and decided to call back the next day. I spoke with someone who wasn't as rude, but not very helpful. I tried to explain that the house I moved into was in a private community and this could be the reason that they were unable to find my address. Our physical address and the mailing address are two different numbers. I gave them both addresses and was told that the engineering department would have to be the one to "build-in" the address into the system and they were already closed for the day, and someone would call me tomorrow. Two days later, when no one called, I called back and was told it can take up to 72 hours to have the address built in and to be patient. It was a Friday, so I was told to call back on Tuesday, which I did. When I called back, I was told that they did not see the order in the system, but they would try to get it fixed. I called back almost once per day over the next almost three weeks (wasting all of my cell phone minutes since I don't have a house phone, due to the extreme incompetence of their customer service and billing departments and a complete waste of my time) and each person told me something different. I was told to check with my homeowners association to see if there was any other address on file, which I did, and the homeowners association told me there was no other address that it could be. I was also told that they were able to find my community on their map, but not my house number. I asked if someone could be scheduled to come out to the house so we could get it fixed. I was told that they would, and that someone would call me back the next day. Again, after not getting a call back for two days, I called again, and was told there was no order in for a technician to come out. I have spent the last three weeks and HUNDREDS of my cell phone minutes calling back and forth to get this straightened out. As of today...I still have NO PHONE and NO INTERNET at my house. I even asked to speak with a manager at Verizon. I was never put through to one because they told me there was nothing they could do; engineering would have to be the ones to fix the issue. I have still not received ONE call back from anyone. The only type of compensation I have been offered is to adjust my bill for the time frame I have had no service. This doesn't fix the fundamental problem, that I HAVE NO PHONE AND NO INTERNET. I am also paying for Netflix and Xbox live memberships that we cannot use because we have no internet and I continue to waste my cell phone minutes trying to straighten this out, plus trying to keep in touch with family and friends. I am ready to completely cancel everything and go back to my local cable company. I would rather not do that, because of the price difference, however, the aggravation level would be much lower. When I told this to Verizon, they did not even care that they would be losing a customer. I understand that I am just one person, but I have worked in the customer service industry for fourteen years and this is NOT how customer service should be.
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Author
Location
Wilkes Barre, Pennsylvania
Review #344337 is a subjective opinion of poster.
0 comments

Verizon Tech support get India 45 min no knowledge

Could not get on the internet. Have a laptop computer I have Verizon phone and DSL. Called VerizonTech support. Got India. Hard to understand them. Told me to hook up yellow cable.(??) Had me turn off DSL,two times, then back on, after several other attempts that did not work, asked for supervisor. Had me press reset button, when it did not work, had me do it again.. 45 minutes later, I insisted on a US Tech person. after about 20 minutes(more) of waiting, and getting disconnected, got a US tech person, said had to reestablish connection with DSL after reset. Not a good idea to use reset button. It totally disconnects the DSL. Their people in India do not know what they are doing, but that is all you can get when you call Verizon Tech support.
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Author
Location
Harrisburg, Pennsylvania
Review #344293 is a subjective opinion of poster.
0 comments

Verizon disables my internet every night

After I unbundled my Directv and phone and went with just Internet (DSL), Verizon started turning off my Internet every night at 8:00pm and turning it back on every morning at 6:00am. When I called they gave me the run-a-round until I finally found someone who told me they will no longer support UNE. Unbundled Network Entities. or something like that. She told me that if I ever canceled, I would never get Verizon Internet again.. Well that's fine. I've switched to satellite. 12 times faster, same price. As soon as I switch over all of my email, Ill finally say goobye to the worst service provider ever. I've switched to AT&T Cellular after being yelled at by a Verizon sales person in a Verizon store, I canceled my home phone after being over charged repeatedly and now I'll be happy when I cancel DSL.
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Author
Location
Reston, Virginia
Loss
$180
Review #343890 is a subjective opinion of poster.