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Verizon Customer Service

I called on August 17, 2012 to discontinue the bundle package, phone, TV and Internet at my home on August 24 however, they never stopped the service until this past week October 23, 2012. i was waiting for the final bill instead I noticed I was still getting billed as if the service never stopped. I called the customer service department and they told me that it looks like my service wasn't discontinued. Since then, I have called Verizon twice a week trying to resolve this issue. Every Time I have called Verizon to get this issued resolved I have been told something different each time. I was told by customer service my bill will be fixed, nothing has happened. I was told by the financial department that it wasn't their issue that I would have to talk to customer service so, I get transferred over however, no one is answering because, because the department is closed. I was told that a customer service manager will call me back but, I haven't received a phone call. I was told on Friday, October 19, 2012 from the Roanoke office that my balance is zero however, I just received a bill for 99.00. At first, I didn't have my confirmation number on the disconnection and turning in the equipment when I called each time so, on Friday October 19, 2012 i told the gentleman I had my confirmation number and he told me I didn't need it. As of October 22, 2012 my account has been closed and now customer service cannot speak to me about the final bill because, they cannot bring up my account because it is closed. I use to have Verizon about 10 years ago for cell phone and I thought they had terrible customer service then. However, I thought maybe over the years they would have learn how to treat their customers; guess I was wrong. I will never use Verizon again.
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Author
Location
Washington, District Of Columbia
Review #353480 is a subjective opinion of poster.
1 comment

Verizon in Everett, Washington - Continue to send advertisments

For over a year, I have continued to call (Verizon) and ask that they not send any OTHER advertisements. Each time I have spoke with a supervisor I have been told they would take care of it and it would take 30 days to take effect . Not so surprising roughly 60 days later I receive something else and have to go through the whole ordeal again. This is RIDCICOULUS! $45 days ago I called to go through the same thing again and I was asked if I would be interested in signing up after I got through explaining what I have been going through. There should be something that can be done!!!!!!!!!!!
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Author
Location
Everett, Washington
Review #353380 is a subjective opinion of poster.
0 comments

Unauthorized Charges to Verizon Fios bill

Five times this year (2012), Verizon Fios TV had charged me for movie packages I did not order. Five times I have called them with no resolution to date. In frustration, I filed a complaint with the BBB, who in turn, forwarded it to Verizon. Today (10/22/12), a lady from Verizon's business office called me about my complaint. She informed me that they would credit me for the unauthorized charges, but since these packages were being ordered from my set top box, that from here on out, I would be responsible for the charges. I informed her that it was impossible the orders came from my set top box because I had enabled the parental lock feature and I was the only one who knew the pin. It is not written down, and I told no one else. She then told me we would have to agree to disagree, because the order originated with my equipment. Once again, I told her that was impossible-no one knows the pin but me. She then informed me that someone in my household had guessed the pin and was authorizing the orders. Once again, I told her that was impossible. She once again disagreed, that from here on, I would be financially responsible for the charges. I told her the only thing that was sure, was that I would soon be an ex-customer. Her attitude was Verizon and its equipment were omnipotent and error free, that I, the customer, was the problem.
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Author
Location
Richmond, Virginia
Loss
$55
Review #353364 is a subjective opinion of poster.
0 comments

Verizon transition is horrible

Tried to switch from Cablevision to Fios in NJ and had to cancel because Verizon customer service is so freakin' horrible. No one anyone has any complete answers or any complete insight into your account. My install was cancelled for no reason and then rescheduled. I could not get any details of install, procedures, possible costs and transfer of lines as I was changing phone lines as well up ot when the tech walked into my house. The best was when the technician arrived and practically begged me to cancel the job because he did not want to do the wiring for the phones. He said, "this is going to take hours, and hours and hours and hours to get done." I said but it's you doing the work not me, so what do i care? I threw him out and cancelled. But of cousre, then I got 20 calls from Verizon and their attention. LOL! Cablevision product is kinda subpar, internet speed is very inconsistent and the cable TV picture has issues, but their customer service and repair is excellent. I'll stay with that, as repair and service is paramount and Verizon is the worst in the world!
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Author
Location
Piscataway Township, New Jersey
Review #352978 is a subjective opinion of poster.
1 comment
I am highly disappointed with FiOS customer Service and marketing tactics. During the initial conversation with FiOS agent of the area, I was told clearly that there will be no charges i.e. Installation, Activation or Equipment cost for getting this service; i.e. the...
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rinexorcist
#557426

I just received a call from one of the Escalation Managers and she took the $60 off my account. With this said, I will like to delete this post from the website and reques...

Author
Location
Ashburn, Virginia
Loss
$60
Review #352730 is a subjective opinion of poster.
0 comments

Verizon-Customer service

VERIZON BILLED ME FOR MOVIIE PURCHASES i NEVER MADE AND REFUSES TO CREDIT MY ACCOUNT. THEIR ARE 2 PURCHASES AT 21.99 + TAX. THEY ARE UNREASONABLE AND DON'T CARE IF YOU CLOSE YOUR ACCOUNT.I spent over 1 hour on phone with Verizon and got no where .At one point I felt like they where accusing me of lying to them. If I was you I would not deal with Verizon. Then they want an early termination fee. I am going to tell them to sue me and refuse to pay them another penny. This is the 5th month in the last year my bill has been wrong.
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Author
Location
Harrisburg, Pennsylvania
Loss
$50
Review #352664 is a subjective opinion of poster.
4 comments

Terrible Verizon customer service and bad attitude

We signed up for Verizon Fios triple bundle and told the customer service rep that we only intend to keep the premium channels for the "free" period of 12 months. We have been paying the bill religiously and on time every month and for some reason they did not send a bill of rthe prior month and of course that was the month the "free" period was up. We called cusomter service and asked that the premium channels be dropped retroactive to the end date of the "free" period. They said no and was very discourteous about it. They immediately stated that we have you for 12 more months or you pay a significant termination fee. What we would like is to settle fairly and pay what is due this but their approach and inflexibility has caused us to be lifelong anti-Verizon. We will never, ever choose them for any service they offer.
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Author
Location
The Colony, Texas
Loss
$200
Review #352243 is a subjective opinion of poster.
0 comments

Verizon suspended my email when i was out of work

I have a financial dispute with Verizon. I recently reduced all services except for internet. I have been out of work for 3.5 months and Verizon chose to suspend my services just when i was in contact with a potential employer. They absolutely refuse to continue my service unless i pay them the full amount. This is not the first time they have suspended my service even though i have paid since 2006 every penny. The bill has since gone up from $195 to $236 not sure how. I have contacted the DA but they still won't budge.
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Author
Location
Washington, District Of Columbia
Loss
$236
Review #351842 is a subjective opinion of poster.
1 comment

Verizon fios

hi i am writing a complain after being very tired from verizon service i got my service in september the time i was getting my service they told me my estimated montly charge is gonna be hundred and twenty three dollars i was ok with paying that but then when i got my first bill it was showing me 171 so i called billing department and the first time the person i spoke to had attitude and was telling me i am getting charged for partial days forty three dollars and then internet activation fee so i told her why would you guys not tell me about the activation fee earlier because thats like deceiving your coustomers and she said oh i cant help you have to pay this amount so i called next day to turn off my service because i couldnt afford to pay hundred and seventy one dollars every month for three months i obviously had a budget thats why i got verizon at first place but again the lady i spoke to she was rude aswell and kept on asking me why i want to cancel my service when i told her thousand times i cant pay the activation fee So next day one of the manager called me and wanted me explain to him why i cancelled my service so i explained him the same issue He told to write him an email which i did and never got reply for it But still i had no other chocie i tried contacing verizon again and the person this time i spoke to was nice but who knew what he was upto he told me if i get my service back on he will credit me the fiifty nine dollars activation fee and give me all the movie channels for fifty percent off for the first six months so i beleived him and next day got my service back on but untill i received my first estimated bill which was hundred and eighty one dollars this time it made me wanna just pull my hair off i see no changes on my bill actiavtion fee was still thier and a day before my internet had stopped working so i called in and the technician told me someone swtiched off my internet which he didnt know why and i thought the same thing maybe just a mistake but the on oct twelve i was watching my starz and cinemax and by the evening time i see on the screen it was saying press ok to subscribe so i had to call in again and this time i was talking to a person who knew no english and it took me about half an hour to make him get my correct telephone number and then he told me i never had starz and any other movie channel included in my package i was just so mad becuase obviously it doesnt make sense for the past ten days i was getting all the movie channels and now they turn it off all of the sudden and saying i never had it added to my package So again to get it finally over it and having enough of verizon worst coustomer service ever i tried to get in contact with the manager or the supervisor but the representative would not give them the phone and just try to solve the the issuse without doing anything and making me pay for everything which i was told i am gettin at low price i seriously never had such a bad experience with any cable compaines thier are plenties out thier but verizon needs to stops making their coustomers feel like they are lying to them i would like to get contacted by a regional manager of new jersey so i can explain him what has verizon done to me I am hoping if i get contacted early i wont have to claim a lawsuit against verizon and i have two people id and name who i spoke to who said they will fix the problem but never did i tried getting in contact with them aswell but obviously no one wanted to transfer me to them again Hopefully someone will contact me.
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Author
Location
Pine Hill, New Jersey
Loss
$100
Review #351751 is a subjective opinion of poster.
0 comments

Verizon in Livingston, New Jersey - 4g in texarkana ashdown,ar sucj my phone wont stay connected,,,,,3g was better. thunderbolt htc

Since 4 g came to Texarkana,Tx-Ar Ashdown,Ar. My Thunderbolt HTC does not stay connected it drops and gets Heck on and then drops ,,,,,,,it sucks wish some one could give me a reason why. Wish Verizon would fix the problem . We got these phones because of 4g but now with we didn't or wish the never put 4g around these area . Our phones worked great on 3g. It's not my phone or Sim card and to replace both on insurance and they act the same way. I think the 4g systems Verizon sucks around here wish they would take it out.
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Author
Location
Livingston, New Jersey
Review #351560 is a subjective opinion of poster.