Verizon
Reviews and Complaints

I live in Hollywood CA and often have problem with services. But since August 10, 2021 all phone calls failed , no texts to and from other phone companies consumers. Only able communicate by texts between Verizon consumers.

Nothing gets resolved by these people. I'm leaving Verizon and my plan ends tomorrow. All I want is to change my plan to something very basic so I can get through until my new SIM cards arrived from a company that gives a damn and doesn't lie.

User's recommendation: Don't go with verizon.

I was told I was getting the Emergency broadband benefit and I got something different now my service is disconnected. On top of that I cant get into my account says I dnt have one

I paid $165.00 for an Orbic flip phone on Friday at Brockport, NY store. I hate this phone completely. It is a cheap piece of crap. I am stuck with it but want anyone who thinks of buying one to save their money.

There is so much static on my home line that I cant use it. It started a few days ago after a severe thunderstorm

Hello, Tried calling and messaging but no one seems to want to help. My name is Mickel Evangelista My issue with Verizon continues. So my contract renewal was due so a month prior to it ending I contacted customer service and they told me that the best deal they can give is $144 a month as opposed to me $101 a month. They also told me to wait until Aug 10th to contact again to save a little more when I renew. I been with Verizon for more than 20years and this is the first year I have been having so much issues to the point I want to cancel my subscription. So long story short I waited until August 10th to renew and lady said my new bill will be -$10 and my new bill will be $39.99 (see photo of convo) but not telling me anything else. She assured me from our convo that my next bill in August will be $39.99. Then after that I get another -$10.78 off for October. Again with no mention of paying August with a higher fee. Today to my surprised I owe $101.56 and when I called and contacted customer service they said I have no choice to pay because I waited too long to change. But told them the customer service said that to renew and to save to wait and contact. I honestly, would not have problems with paying if it was disclosed up front. I don't think It's fair to have to pay $101.56. Please help me get some money back. I loss my job and I am literally trying to keep what is left of normalcy in my home. I tried calling multiple times today and yesterday and they literally said I have no choice and it was my fault I waited too long? Then why tell me I am saving money if I am literally going to pay one last hit. I just want them in good faith waive this fee. Verizon service has diminished for me and I have been overpaying for keeping the TRIPLE PLAY for years. This year I finally cancelled it and I still got screwed. It took me complaining to this site to get $20 of an error earlier this year. I am hoping to get more help now. I do not want to cancel my subscription. I just feel blindsided since this cost was not disclosed only the $39.99. That's just deceitful and not good practices considering I been paying more and more fees and taxes each year. I still want to continue doing business with Verizon just need help with waiving this. Please help me!!!

User's recommendation: Neutral.

Worst customer service ever! Im done with Verizon! I tried to make a payment on a prepaid the rice and the whole account was shut off because I couldnt get to my purse fast enough to give them the new expiration date on my credit card that was on file.

User's recommendation: Worst customer service ever.

My sim card is registering to my phone,I stayed on hold o or a hour an nothin is done,I need help asap..you might have the wrong sim number0

I wanted to recognize a manager at Henrico Va on west board street His name is Todd I was struggling with my new IPhone 12 setup with my watch He stayed with my party until the setup was completed In the past other employees gave a few instructions and walk away My walk-in appointments was 8/8/2021 Thanks you Connie Winston

Can't get a live agent on the line. Can't get chat support without signing in. Reset password feature is not working as submit button is dim. Hours of wasted time and energy.

A few years ago I would agree that Verizon had great cellular service, although landline service became horrid. But now Verizon landline service is not even available in my area, and cellular service is, at best, periodic.

You didn't help or fix anything$$$$$$$$$$$$$$$$$$$!!!!#;&;;&;amp;&&????????66@@5×:@￦￦￦~￦^~￦￦

After trying to find the proof of purchase they tried several pins I thought it could have been but they were all wrong finally she told me to try my birth year and she was right!

User's recommendation: Stay with verizon!!!