No services in hollywood , ca

I live in Hollywood CA and often have problem with services. But since August 10, 2021 all phone calls failed , no texts to and from other phone companies consumers. Only able communicate by texts between Verizon consumers.
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ID
#2787007 Review #2787007 is a subjective opinion of poster.
Location
Los Angeles, California

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Verified Reviewer
New Reviewer

They claim it's 24 hours and they're closed

Nothing gets resolved by these people. I'm leaving Verizon and my plan ends tomorrow. All I want is to change my plan to something very basic so I can get through until my new SIM cards arrived from a company that gives a damn and doesn't lie.

User's recommendation: Don't go with verizon.

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ID
#2785336 Review #2785336 is a subjective opinion of poster.
Cons
  • Malfunctioning stbs
  • False advertising
  • Cost and poor customer service
Loss
$200
Preferred solution
Service long enough not to have to deal with Verizon ever again
New Reviewer

Can't get into my account

I was told I was getting the Emergency broadband benefit and I got something different now my service is disconnected. On top of that I cant get into my account says I dnt have one
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ID
#2784121 Review #2784121 is a subjective opinion of poster.
Location
Greenville, Texas

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Verified Reviewer
New Reviewer

Orbic phone

I paid $165.00 for an Orbic flip phone on Friday at Brockport, NY store. I hate this phone completely. It is a cheap piece of crap. I am stuck with it but want anyone who thinks of buying one to save their money.
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ID
#2784112 Review #2784112 is a subjective opinion of poster.
Pros
  • All in all good company
Cons
  • Orbic flip phone sucks
Preferred solution
Let the company propose a solution
New Reviewer

Static on home phone

There is so much static on my home line that I cant use it. It started a few days ago after a severe thunderstorm
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ID
#2783501 Review #2783501 is a subjective opinion of poster.
Preferred solution
Home phone needs service

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Verified Reviewer
New Reviewer

Monthly fee discrepancy

Verizon - Monthly fee discrepancy
Verizon - Monthly fee discrepancy
Original review updated by user Aug 16, 2021
Hello, Tried calling and messaging but no one seems to want to help. My name is Mickel Evangelista My issue with Verizon continues. So my contract renewal was due so a month prior to it ending I contacted customer service and they told me that the best deal they can give is $144 a month as opposed to me $101 a month. They also told me to wait until Aug 10th to contact again to save a little more when I renew. I been with Verizon for more than 20years and this is the first year I have been having so much issues to the point I want to cancel my subscription. So long story short I waited until August 10th to renew and lady said my new bill will be -$10 and my new bill will be $39.99 (see photo of convo) but not telling me anything else. She assured me from our convo that my next bill in August will be $39.99. Then after that I get another -$10.78 off for October. Again with no mention of paying August with a higher fee. Today to my surprised I owe $101.56 and when I called and contacted customer service they said I have no choice to pay because I waited too long to change. But told them the customer service said that to renew and to save to wait and contact. I honestly, would not have problems with paying if it was disclosed up front. I don't think It's fair to have to pay $101.56. Please help me get some money back. I loss my job and I am literally trying to keep what is left of normalcy in my home. I tried calling multiple times today and yesterday and they literally said I have no choice and it was my fault I waited too long? Then why tell me I am saving money if I am literally going to pay one last hit. I just want them in good faith waive this fee. Verizon service has diminished for me and I have been overpaying for keeping the TRIPLE PLAY for years. This year I finally cancelled it and I still got screwed. It took me complaining to this site to get $20 of an error earlier this year. I am hoping to get more help now. I do not want to cancel my subscription. I just feel blindsided since this cost was not disclosed only the $39.99. That's just deceitful and not good practices considering I been paying more and more fees and taxes each year. I still want to continue doing business with Verizon just need help with waiving this. Please help me!!!

User's recommendation: Neutral.

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ID
#2780531 Review #2780531 is a subjective opinion of poster.
Pros
  • Good tech assistance
  • Very nice representative
Cons
  • Questionable pricing charges
  • Changing formats without testing
  • Customer service and internet strength
Loss
$102
Preferred solution
Full refund
New Reviewer

Worst customer service ever! I’m done with Verizon!

Worst customer service ever! Im done with Verizon! I tried to make a payment on a prepaid the rice and the whole account was shut off because I couldnt get to my purse fast enough to give them the new expiration date on my credit card that was on file.

User's recommendation: Worst customer service ever.

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ID
#2773561 Review #2773561 is a subjective opinion of poster.
Pros
  • Cancellng
Cons
  • Problem solving
Loss
$150
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Can't get an agent thru chat-requires login, but when I do there are security questions that i never set up-Seriously!!!! Can't get past it. Phone call gets me nowhere since my plan is prepaid and I don't yet have the phone in my possession-it is stuck in limbo at UPS!...
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2 comments
#2049702

Same here except they went one step further and locked me out of my account right after purchasing a new $999.00 S21 5G under the customer loyalty program. I am going to the store tomorrow and hand over the phone and hit them with a small claims 3x lawsuit in district court. its unbelievable ,,,,,,,they need to be regulated its out of control.

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ID
#2771936 Review #2771936 is a subjective opinion of poster.
Pros
  • Great coverage
Loss
$243
Preferred solution
Deliver product or service ordered
New Reviewer

Trying to activate my new phone

My sim card is registering to my phone,I stayed on hold o or a hour an nothin is done,I need help asap..you might have the wrong sim number0
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ID
#2770702 Review #2770702 is a subjective opinion of poster.
Pros
  • N othing
Cons
  • Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

804513****

I wanted to recognize a manager at Henrico Va on west board street His name is Todd I was struggling with my new IPhone 12 setup with my watch He stayed with my party until the setup was completed In the past other employees gave a few instructions and walk away My walk-in appointments was 8/8/2021 Thanks you Connie Winston
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ID
#2767968 Review #2767968 is a subjective opinion of poster.
Location
Richmond, Virginia
New Reviewer

Talk to a live representative

Can't get a live agent on the line. Can't get chat support without signing in. Reset password feature is not working as submit button is dim. Hours of wasted time and energy.
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2 comments
#2049519

Same exact experience

#2049199

I don't see how they get away with not letting you speak to a person

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ID
#2764648 Review #2764648 is a subjective opinion of poster.
Location
Austin, Texas
Preferred solution
Speak to a live agent. Reset my password. I need to make sure account is current and I don't loose service.

Is Verizon making your review rating up?

A few years ago I would agree that Verizon had great cellular service, although landline service became horrid. But now Verizon landline service is not even available in my area, and cellular service is, at best, periodic.
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ID
#2763777 Review #2763777 is a subjective opinion of poster.
Location
Ilion, New York
New Reviewer

Too much to type

You didn't help or fix anything$$$$$$$$$$$$$$$$$$$!!!!#;&;;&;amp;&&????????66@@5×:@₩₩₩~₩^~₩₩
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ID
#2763693 Review #2763693 is a subjective opinion of poster.
Pros
  • Good service
Cons
  • Being accused of something i did not do
  • 3 years and can not fix problem
  • No real customer service-its just recorded messages
Loss
$3995
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Needed proof or purchase with serial number

After trying to find the proof of purchase they tried several pins I thought it could have been but they were all wrong finally she told me to try my birth year and she was right!

User's recommendation: Stay with verizon!!!

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ID
#2759855 Review #2759855 is a subjective opinion of poster.
Location
Marion, Ohio

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Verified Reviewer
New Reviewer
I found the offer of about 100 a mo and investigated more and called and confirmed a lot of times it was only about 100 a month (no added tax installing or what so ever) the first bull was immediately 400 they refused to lower it and also forced me to stay (agreement)...
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1 comment
#2045626

The 50 a month I mentioned was in reference to a payment plan (this bill is btw from over a year ago)

ID
#2759591 Review #2759591 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Fake bills
Loss
$800
Preferred solution
A better cost for this horrid problem as well as a payment plan “ I CAN PAY FOR” like 50 a month I mentioned ITS A PANDEMIC FOR GODS SAKE