Anonymous
map-marker New York, New York

Non existent customer service

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The picture on our tv is pixelated, coming in and out, no audio so we tried Verizon customer service (gasp!) on a Sunday. After repeated attempts at reaching a human we dialed the number for new sales which ALWAYS has a human answer. 24/7. this person was pleasant and gave us a number that she believed had humans at the other end but all we got after a complete run around of "press one for....", etc., we received a curt recording, "The office is closed." Apparently Verizon fios services do not go out on weekends or evenings. Big lesson! VERIZON STAFFS ITS NEW SALES DEPARTMENT 24/7. WHY? BECAUSE IT CARES MORE ABOUT NEW REVENUES THAN EXISTING CUSTOMERS. Any suggestions?
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Daxx Uvu
map-marker Roseville, California

Faulty Equipment

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I renewed my contract and got a phone and a tablet. The tablet never worked for me and I didnt use it. Eventually contacted verizon and went through support for more than 1 hour. didnt work. Then I took it to the store. checked and the rep said there will be a replacement sent to you. After 3 weeks the same has come back to me. 1. Verizon has charged me for 6 months and not able to use the service. 2. I am not their slave to work on trouble shooting when there is something wrong with their equipment. If they want me to help they should pay me for hours spent on their equipment. 3. The Verizon store rep, clearly lied to me. 4. customer service recommended get a lawyer, as my next step! 5. I have tried FCC and will try BBB and all possible options. ALl waste of time because verizon wants to rip off customers and impose their power over customers.
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Loss:
$300
Cons:
  • Faulty equipment
  • Cannot reach rep
  • Access to customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Los Angeles, California

Verizon Gift Card Review

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I am one more frustrated customer that was promise a 300 visa gift card and now they are telling me I do not qualify for it. Customer service only keeps saying that because I'm getting a better discount I do not get the gift card. False promotion. Scam just to make customer switch or sign up then VERIZON DOES NOT OR WILL NOT GIVE A GIFT CARD.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Prince Frederick, Maryland

My information on my husband's phone

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My husband has a phone under verizon business. I have a phone under verizon family plan. No contacts, phone numbers or anything else are shared between the two accounts. My husband took his BRAND NEW IPHONE6 to the Corporate Verizon Store in Prince Frederick, Maryland. They were unable to load his contacts either from his icloud backup or his Verizon backup app. I was able to download his contacts within minutes from the Verizon app. I WAS ALSO ABLE TO ACCESS OF ALL "MY APPLE ICLOUD INFORMATION ON HIS PHONE!" No one seems to be able to tell me why or how this happened. Advice please. Also, include any and all referrals for attorneys to represent me in litigation against Verizon, et al.
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Pros:
  • Coverage area
Cons:
  • False advertising
  • Poor communication
  • Customer service
Reason of review:
fraud and privacy --value of my loss is well over the amount of $999,999 allowed to be entered below

Preferred solution: Let the company propose a solution

1 comment
Guest

If you were able to access your information from his phone, it sounds like your apple I'd is signed in on his phone.

That's an easy fix, and even talking about a lawsuit is utterly ridiculous.

It sounds like the store employees didn't know how or didn't take the time to restore from your husband's backups, and either they or you signed into the phone with the wrong apple id. What exactly do you expect to file a lawsuit over?

There's no fraud and no loss of privacy. In the settings on his phone, sign out with your apple Id and sign in with his.

Anonymous
map-marker New York, New York

Verizon - Phone Service Review from New York, New York

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I dsl and phone service. Last month i did not have dial tone for a week and technician had to be deployed. The proble was solved. Oops ! Not even a month i don't have dial tone again. The technician is coming on 17th. Well, same problem twice a month ? After talking to customer service, i realized verizon do not want traditional customer anymore. The guy from billing department went to speak to his supervisor, 20 min later tech support answer the phone. I was surprize. Not only that tech support guy hang up on me after explainning the issue. If there are any incentive for getting rid of customer, last guy i spoke with should get prize. He can get many customer cancell their service with verizon. I hope he is taking bribe from the compitition. I cancelling verizon soon. Enough of their b******.
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Reason of review:
Poor customer service
John N Tze

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Verified Reviewer
| map-marker Bradenton, Florida

Verizon door to door soliciting (harrassing!)

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Door to door solicitors for Verizon FIOS came last evening to homes in this area of West Bradenton FL, knocking on doors repeatedly to the point of harassment even when asked through a closed door (for security) to leave. They kept knocking each door enough times to disturb and harass older residents.

Do they really expect a positive business discussion with such disruptive behavior? More "no soliciting" signs will be going up around here - and more customers staying away from Verizon. Verizon needs to hire more socially responsible representatives!

I do not care if this is Verizon or one of their many so called independent agents - these reps wore red Verizon shirts and Verizon needs to take responsibility if their products are being represented. I would complain directly to Verizon but a look at their website and a Google search indicates that contacting them is almost impossible.

View full review
Reason of review:
Poor customer service

Preferred solution: Cease door to door solictation

1 comment
Guest

I had the same thing happen at my home in Oldsmar yesterday. Ended up calling the police as there is a no soliciting sign in the community and it was after 830.

Also, called Verizon proper who said they shouldn't be doing that. (Doesn't matter, still going to boycott them for having such terrible business ethics to even hire door to door salespeople and behaving so aggressively).

They said they would put our house on a do not contact list. We shall see.

Elnathan Mbh

Verizon customer service unacceptable and overbilled me call $153

Updated by user Jun 30, 2015

-Monday May 18, 2015, place to move order to be effective May 29.One hour on the telephone.

-Tuesday May 19 2015, received confirmation of move order. Entire order is incorrect in that phone and Internet service to be disconnected May 20.

Contacted Verizon customer service to correct. 1 hour on the telephone, disconnected 2 times. Assured service would not be suspended.

-May 20, no phone or internet service. Contacted Verizon customer service via my MetroPCS cellular.

was assured service would be restored May21. 1 hour on the phone.

-May 22, Current move order cancelled, new order to restore current service by May 23, new move order placed. 2 hours on the phone. Disconnected during transfer 2 times.

-May23 received email confirmation.

Entire order incorrect. Contacted customer service. Was assured service would be restored no later than May 24. Move order cancelled and rewritten.

1.5 hours on the phone, Agent promised to contact me, no call.

-May 24, still no service. Contacted customer service, disconnected 1 time during transfer. Agent scheduled a technician to visit my residence to check for hardware/incoming line issues.

2 hours on the phone. -May 25, technician arrived and found no issues with my hardware or incoming line. Because it is a holiday switching station is closed. -May 27, Service restored.

-May 29, Service canceled at "moved from" address. Phone service active at "new address." Both phone jacks working properly. However Internet is unstable. -May 30, contacted customer service regarding unstable Internet was accused of incorrectly installing modem.

Verified hardware has been installed correctly. Technician scheduled for June 3.1 hour on the phone. -June 3, technician verified no issues with Internet. -June 4, second Jack dead.

Contacted customer service, one hour on the phone. Technician scheduled for June 6. -June 6, technician determined 15 MB of transmission was cause of Internet instability corrected dead Jack issue. Recommended calling customer service to have Internet reduced to 3 MB.

Contacted customer service was assured3 MB reduction implemented. 45 minutes on the phone. -June 7, Internet functioning properly secondary Jack functioning. -June 26, received email billing notification of $253.

Contacted billing customer service for billing explanation. Charged for installation of wall Jack, installation of service box, build three times for Internet. Overcharged over $157. Final outcome of Bill $63.

45 minutes on the phone. So collectively I spent over 11 hours on the phone correcting the mistakes that Verizon made. I found it exceptionally annoying to repeatedly hear,"I am sorry you are experiencing problems." I don't know what's happened to Verizon's customer service except for the fact that the outsourcers of outsourced to various countries all over the world and the people manning the phones have a limited understanding of English though they speak it. I wonder how many people have been overcharged by Verizon as I was.

Perhaps people that just except the overcharges and pay them. I wish I had another option for phone service and Internet service so that I could fire Verizon.

Original review Jun 30, 2015
-Monday May 18, 2015, place to move order to be effective May 29.One hour on the telephone. -Tuesday May 19 2015, received confirmation of move order. Entire order is incorrect in that phone and Internet service to be disconnected May 20. Contacted Verizon customer service to correct. 1 hour on the telephone, disconnected 2 times. Assured service would not be suspended. -May 20, no phone or internet service. Contacted Verizon customer service via my MetroPCS cellular. was assured service would be restored May21. 1 hour on the phone. -May 22, Current move order cancelled, new order to restore current service by May 23, new move order placed. 2 hours on the phone. Disconnected during transfer 2 times. -May23 received email confirmation. Entire order incorrect. Contacted customer service. Was assured service would be restored no later than May 24. Move order cancelled and rewritten. 1.5 hours on the phone, Agent promised to contact me, no call. -May 24, still no service. Contacted customer service, disconnected 1 time during transfer. Agent scheduled a technician to visit my residence to check for hardware/incoming line issues. 2 hours on the phone. -May 25, technician arrived and found no issues with my hardware or incoming line. Because it is a holiday switching station is closed. -May 27, Service restored. -May 29, Service canceled at "moved from" address. Phone service active at "new address." Both phone jacks working properly. However Internet is unstable. -May 30, contacted customer service regarding unstable Internet was accused of incorrectly installing modem. Verified hardware has been installed correctly. Technician scheduled for June 3.1 hour on the phone. -June 3, technician verified no issues with Internet. -June 4, second Jack dead. Contacted customer service, one hour on the phone. Technician scheduled for June 6. -June 6, technician determined 15 MB of transmission was cause of Internet instability corrected dead Jack issue. Recommended calling customer service to have Internet reduced to 3 MB. Contacted customer service was assured3 MB reduction implemented. 45 minutes on the phone. -June 7, Internet functioning properly secondary Jack functioning. -June 26, received email billing notification of $253. Contacted billing customer service for billing explanation. Charged for installation of wall Jack, installation of service box, build three times for Internet. Overcharged over $157. Final outcome of Bill $63. 45 minutes on the phone. So collectively I spent over 11 hours on the phone correcting the mistakes that Verizon made. I found it exceptionally annoying to repeatedly hear,"I am sorry you are experiencing problems." I don't know what's happened to Verizon's customer service except for the fact that the outsourcers of outsourced to various countries all over the world and the people manning the phones have a limited understanding of English though they speak it. I wonder how many people have been overcharged by Verizon as I was. Perhaps people that just except the overcharges and pay them. I wish I had another option for phone service and Internet service so that I could fire Verizon.
View full review
Loss:
$450
Cons:
  • Response
  • Internet service
  • Rude customer service representative
Reason of review:
All of the above

Preferred solution: Improve customer service and improve billing process to prevent overcharges. Please note the dollar amount of $450 reflects my hourly pay rate times the number of hours I spent on the phone correcting my

Anonymous
map-marker Saint Petersburg, Florida

Verizon - HORRIBLE CUSTOMER SERVICE!!!

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What in the world is going on at Verizon? I tried their silly online “help” to get support for my home phone service and all it does is try to point the problem to my equipment. Come on! Believe it or not, your customers are not *** and if we try to contact you for help we don’t need to be treated like idiots. Then when I decided to call customer service, they still tried to state it was my equipment and treated me like an ***. I OF COURSE disconnected everything and plugged in my non-electric phone only before attempting to contact them and still had no DIAL TONE!!!! And the final straw was when their agent told me to “GO OUTSIDE” and plug in to my “box” outside!!! Are you kidding me??? So you are telling me that anyone who wants to, has access to my phone service from outside – that’s insane! Plus here it is storming at my house and this person on the phone wants me to go outside and plug a phone in the box while it is raining!!!! Horrible, horrible, customer service!!! Verizon should be ashamed of their customer service. Time for me to look for another phone company who WANTS my business.
View full review
Cons:
  • Automated customer service
  • Customer service
Reason of review:
Poor customer service
Jiraiya Quu
map-marker Elizabeth, New Jersey

Verizon - Internet Service Review from Elizabeth, New Jersey

Terrible service. I had verizon Fios installed on 8/11/15 and within hours the cable went out. A message appeared on the screen saving there was a problem and it would be be back on shortly. I had house sitters coming in as I was leaving to go on a cruise. Needless to say the cable never came back on and I called to report it as soon as I returned on the 20th. A technician came out to repair it that same day. When I called to request a credit for the cable (not the Internet or the phone) I was informed by the customer service rep that because I did not report it they could not give me credit even though they are the ones who said that the service would be up which discouraged me from calling in the first place. Even though their tech spect 2 hours here crawling up and down the pole saying that the initial work was done improperly and there was no/low video feed coming into the house---why wasn't that in there records? For less than $20 or so they're willing to alienate a customer. And to top it off I can't cancel my contract. A few days shy of 14. Believe me I won't forget when it's time to renew. Terrible customer service!!!!
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Reason of review:
Bad quality
Kellyann Rie
map-marker Kerrville, Texas

VERIZON DOESN'T HOLD UP THEIR END OF THE CONTRACT!

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Verizon failed to provide adequate service and equipment! Contacted them and they said if they found signal was inadequate with a signal check, I would not have to pay ETF's! Well of course they said the signal was fine! When you have to hold your phone up above your head to make a phone call outside, the signal is not fine! Or better yet, when your family members have to go into a bathroom to make a call, the signal is not fine! Ended the contract by switching to Sprint and no signal problems at all now! Verizon charged about $1200 in ETF's! Highway Robbery! Paid half of the bill and was going to make small payments on the remainder, after making 1 small payment on the remaining half the bills stopped coming! Lost the statement so couldn't get back into their website to make payment. Then months later collections starts calling and adds another $113.00 collections fee to the bill! This is just a form of legalized theft!
View full review
Loss:
$1300
Cons:
  • Fraudulent tactics
  • Phone call dead end
  • Problem solving
Reason of review:
Bad quality

Preferred solution: Cease collection activity!

1 comment
Nneka Srm

Have you filed a complaint with your state's Attorney General? Yours is one among many on this website. Imagine how many customers do not complain at all.

My year and a half-long story, Verizon Fios the Nightmare, includes them stating "We do not guarantee wireless..." and closing my case yesterday and basically saying "Too bad our tech stole your personal router and another tech damaged personal property."

Am formally filing with state AG in MA on Monday.

Anamarie Pqd
map-marker King George, Virginia

Verizon Fios Review from King George, Virginia

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Signed up for cable/internet/phone special $79.99. Was to get 6 premium channels free for a year. Person on phone said for $10 more i could get the internet. What he didn't say was upgrafing the internet ( even if paying more) meant i changed the offer and i couldnt get the 6 premium channels now. When i asked about correcting this, i was told i coukd add it abd call every month to ask for credit . What? Make this as difficult as you c an for ne? Bait and switch. I'll make sure kegislators are aware of this scam. Very disappointing since I've been a long standing customer of Verizon Wireless with a big family plan.
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Reason of review:
Problems with payment
3 comments
Guest

This was my review. I ended up speaking to a different customer service person a few months later.

She fixed the whole problem. I got the premium channels.

She apologized for the first reps attitude and non helpfulness. I feel good about it all now.

Guest

I have had the same problem have been on and off phone for last month they hooked up my tv first time I turned on said press ok to access fios TV when I did that they say apparently I subscribed to a new package bottom line is with them I'm paying 130 a month for basic cable and Internet and phone they aren't willing to help me out or give me the 300 dollar gift card I was supposed to get they are *** scammers they refuse to put supervisors on the phone they refuse to do anything something need to be done they win either way cause it 399 to cancel and I never received the 300 card so they make 700 off me it's complete and utter bs

Nneka Srm

Hi fellow Verizon sufferer. Please do contact at the very least your Attorney General.

I am doing same here in MA on Monday. You can read my extensive review: Verizon Fios the Nightmare.

We need a different provider with scruples. No idea.

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Anonymous
map-marker Beverly Hills, California

Will not Cancel service, misqouted amount to close account

Over the past year I have had issues with cell service and making calls. I hard restarted the phone as i was told to do so by the Verizon rep and I still ahd calling issues. I decided to switch to sprint as they were offering to pay the cost of switching. I spoke with many reps from Verizon to get the final bill and they all gave me the run around (Christine, Lucy, Edith and Joe) I have no last names or employee numbers. I finally told sprint that they would not give me a final bill amount. Sprint offered to call Verizon and get the amount with me on the phone as well. The person told me and the Sprint agent the final bill amount would be $543.00. Sprint issued me a gift card in that amount. I then received a bill for $721.42 from Verizon. I then called verizon and they told me that the person had misquoted the amount and given the wrong information. Verizon refused to take responsibility for their error and were adimate about me paying the $721.42. I told them that this was not the amount that was agreed upon and I would pay them the original amount of $543.00 if they would close my account.They refused to do so and reported it to collections. I have excellent credit and always pay my bills and should not be penalized and subjected to their incompetency.
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Reason of review:
Problems with payment
Anonymous
map-marker Philadelphia, Pennsylvania

Verizon - Tv Service Review from Philadelphia, Pennsylvania

Since I've had Verizon, it been nothing but lies and issues. The number I was given was changed without me knowing. I had to call my cell phone to get my number. Then I was promised a $300 gift card after 90 days. When I called to inquire about it; I was told my package didn't qualify. That was one of the reasons I upgraded. Once I upgraded, I would go to sleep with 250 channels and wake up with 50. This happened three times. After requesting that they get a tech out her, I wasn't going to require the house and reboot another box, a tech was sent out only to find out that when I upgraded; my old package was still in my account; cancelling out the upgrade each week. The tech called the service center and corrected it. Why couldn't they do this the first time. After I shop around for deals on other cable; I'm getting this *** cut off!!!
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Reason of review:
Poor customer service
Anonymous
map-marker Canonsburg, Pennsylvania

Verizon Outdoor Channel Review

bring back outdoor channel please. My husband is threatening to switch to direct tv because of this. We pay approximately $25,000 a year to Verizon with our company cable/50 employee cell phones/iPads and our homes cable/family phones. Yet my husband can't watch the one channel he likes. Ridiculous. BRING IT BACK!!!
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Greenbelt, Maryland

CUSTOMER "REFUND"

I've been 3 months since terminated service and keep getting monthly statements at my new home - without Verizon service by me showing AMOUNT DUE: $0. Balance (-) $18.33 they owe ME for refund. ! Really? Terms of Service? If I had been behind 3 months in PAYMENTs for service, they would have SHUT ME DOWN. I sold my home and provided them, like a dummy, my new address - which is where I don't need their service. But I keep getting these *** statements with NO Balance Due. No wonder they are hurting in the "business" complaints sense. I called them - and cannot locate my "account"? No kidding? It was shut off when i sold my home and moved OUT! SO now "I" have to call them back during the week "work hours" in order to get MY refund? Yet the Statement SAYS any amount not due would be refunded. Seriously? So much for their "Terms of Service". All the LAWS "THEY" can claim and punishments... but I cannot get the refund. Yea. Yea. Yea. They busy or something. If they need it that bad, they can borrow it... with Interest. So far been since JULY 2015. Oh, and I paid my FINAL billing amount for part of the month - in FULL (Early).
View full review
Loss:
$18
Reason of review:
REFUND

Preferred solution: Full refund

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