Verizon
Reviews and Complaints
Non existent customer service
Preferred solution: Let the company propose a solution
Faulty Equipment
- Faulty equipment
- Cannot reach rep
- Access to customer service
Preferred solution: Deliver product or service ordered
Verizon Gift Card Review
My information on my husband's phone
- Coverage area
- False advertising
- Poor communication
- Customer service
Preferred solution: Let the company propose a solution
Verizon - Phone Service Review from New York, New York
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Verified Reviewer | Bradenton, FloridaVerizon door to door soliciting (harrassing!)
Door to door solicitors for Verizon FIOS came last evening to homes in this area of West Bradenton FL, knocking on doors repeatedly to the point of harassment even when asked through a closed door (for security) to leave. They kept knocking each door enough times to disturb and harass older residents.
Do they really expect a positive business discussion with such disruptive behavior? More "no soliciting" signs will be going up around here - and more customers staying away from Verizon. Verizon needs to hire more socially responsible representatives!
I do not care if this is Verizon or one of their many so called independent agents - these reps wore red Verizon shirts and Verizon needs to take responsibility if their products are being represented. I would complain directly to Verizon but a look at their website and a Google search indicates that contacting them is almost impossible.
Preferred solution: Cease door to door solictation
Verizon customer service unacceptable and overbilled me call $153
-Monday May 18, 2015, place to move order to be effective May 29.One hour on the telephone.
-Tuesday May 19 2015, received confirmation of move order. Entire order is incorrect in that phone and Internet service to be disconnected May 20.
Contacted Verizon customer service to correct. 1 hour on the telephone, disconnected 2 times. Assured service would not be suspended.
-May 20, no phone or internet service. Contacted Verizon customer service via my MetroPCS cellular.
was assured service would be restored May21. 1 hour on the phone.
-May 22, Current move order cancelled, new order to restore current service by May 23, new move order placed. 2 hours on the phone. Disconnected during transfer 2 times.
-May23 received email confirmation.
Entire order incorrect. Contacted customer service. Was assured service would be restored no later than May 24. Move order cancelled and rewritten.
1.5 hours on the phone, Agent promised to contact me, no call.
-May 24, still no service. Contacted customer service, disconnected 1 time during transfer. Agent scheduled a technician to visit my residence to check for hardware/incoming line issues.
2 hours on the phone. -May 25, technician arrived and found no issues with my hardware or incoming line. Because it is a holiday switching station is closed. -May 27, Service restored.
-May 29, Service canceled at "moved from" address. Phone service active at "new address." Both phone jacks working properly. However Internet is unstable. -May 30, contacted customer service regarding unstable Internet was accused of incorrectly installing modem.
Verified hardware has been installed correctly. Technician scheduled for June 3.1 hour on the phone. -June 3, technician verified no issues with Internet. -June 4, second Jack dead.
Contacted customer service, one hour on the phone. Technician scheduled for June 6. -June 6, technician determined 15 MB of transmission was cause of Internet instability corrected dead Jack issue. Recommended calling customer service to have Internet reduced to 3 MB.
Contacted customer service was assured3 MB reduction implemented. 45 minutes on the phone. -June 7, Internet functioning properly secondary Jack functioning. -June 26, received email billing notification of $253.
Contacted billing customer service for billing explanation. Charged for installation of wall Jack, installation of service box, build three times for Internet. Overcharged over $157. Final outcome of Bill $63.
45 minutes on the phone. So collectively I spent over 11 hours on the phone correcting the mistakes that Verizon made. I found it exceptionally annoying to repeatedly hear,"I am sorry you are experiencing problems." I don't know what's happened to Verizon's customer service except for the fact that the outsourcers of outsourced to various countries all over the world and the people manning the phones have a limited understanding of English though they speak it. I wonder how many people have been overcharged by Verizon as I was.
Perhaps people that just except the overcharges and pay them. I wish I had another option for phone service and Internet service so that I could fire Verizon.
- Response
- Internet service
- Rude customer service representative
Preferred solution: Improve customer service and improve billing process to prevent overcharges. Please note the dollar amount of $450 reflects my hourly pay rate times the number of hours I spent on the phone correcting my
Verizon - HORRIBLE CUSTOMER SERVICE!!!
- Automated customer service
- Customer service
Verizon - Internet Service Review from Elizabeth, New Jersey
VERIZON DOESN'T HOLD UP THEIR END OF THE CONTRACT!
- Fraudulent tactics
- Phone call dead end
- Problem solving
Preferred solution: Cease collection activity!
Verizon Fios Review from King George, Virginia
Will not Cancel service, misqouted amount to close account
Verizon - Tv Service Review from Philadelphia, Pennsylvania
Verizon Outdoor Channel Review
CUSTOMER "REFUND"
Preferred solution: Full refund
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If you were able to access your information from his phone, it sounds like your apple I'd is signed in on his phone.
That's an easy fix, and even talking about a lawsuit is utterly ridiculous.
It sounds like the store employees didn't know how or didn't take the time to restore from your husband's backups, and either they or you signed into the phone with the wrong apple id. What exactly do you expect to file a lawsuit over?
There's no fraud and no loss of privacy. In the settings on his phone, sign out with your apple Id and sign in with his.