Anonymous
map-marker Damascus, Maryland

Verizon - Tv Service Review from Damascus, Maryland

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Currently looking to leave Veriozn. They frequently drop channels with very little notice. Most recently, the dropped The Weather Channel for Accuweather. Accuweather has to be the worst weather coverage I have ever seen. We live in Maryland and have a possible hurricane approaching and all they want to do is show scrolling weather for NYC. Seriously. I would not recommend Verizon TV service to anyone
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Reason of review:
Bad quality
1 comment
Guest

You people who *** and complain about these channels that nobody cares about being removed kill me. The Weather Channel was asking too much money.

I would rather they scrap those channels instead of charging more to keep them - so in reality, they did you a favor. Verizon was not the only cable provider to ditch them, so put the blame on TWC for being too greedy.

Marielle Ojw
map-marker Placerville, California

Dishonesty and bait and switching

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Bravo to the Prepaid Plan C/S folks - I got switched back to the dollar a day plan I've had for some five years and got my $35 back for the past month. But the question remains how honest is a company when you go to their store to replace the phone you left in your pocket and ran through the washer/dryer and in the process of selling you that new phone the sales folks switch plans on you to the $35 a month unlimited data plan. That happened to me at the Placerville store. There is minimal coverage to the 700 homes eleven miles north of Placerville in the Sierra foothills - ATT seems to have stopped their fiber optic project to the area and neither Verizon nor Sprint have intruded on ATT monopoly by coming in with a cell tower choosing instead to concentrate along the highway 50 corridor. It's ashame because I would have changed carriers today rather then submit to being treated like a cash cow ready to be milked by VERIZON!
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Cons:
  • Switching plans without disclosure
Reason of review:
Dishonesty

Preferred solution: Change in company policy to bait and switching customers to more expensive plans

Rileyann Sqk
map-marker Town N Country, Florida

Verizon - Account Review from Town N Country, Florida

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Was enrolled to online bill pay somehow and my bank account was overdrafted 35$. The first verizon representative I spoke with told me to send in a copy of my statement as proof and unenrolled me from auto bill pay. I send in my documents, a few days later I call to follow up and the second representative tells me they don't do refunds and that he'll credit my next bill 35$. When time rolls around to my next bill pay, I log into my account and it says I owe nothing. I call Verizon to make sure this is correct and super rude woman tells me I owe 50$... No wait 85$... Actually she has no idea. She sees a credit for 35$ then says its a dispute for 90 days. Goes to tell me I obviously enrolled myself to bill pay and there's nothing she can do. I tell her I want to speak to someone else and she forwards me to her Supervisor Benjamin. He proceeds to try and negotiate with me by trying to give me 20$, which is RUDE. Why would there be a credit on my account for 35$ and then him try to hustle me for 20$? Something seems shady. After acknowledging his rudeness, he then tells me the "offer" is off the table. And there's nothing he can do because his system now magically says I enrolled into auto pay. Dishonest and rude employees all around.
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Reason of review:
Poor customer service
Anonymous
map-marker Lancaster, California

Disconnection Request Not Done

Paid the phone bill in full and ask that the line be disconnected effective immediately (Aug 31). Also asked them to forward any remaining charges to my new address. After a 40 days(Oct 20), got another bill mailed to the new address for the still-active active account and active phone line. They have a record of payment made to settle the account but NO disconnection order on record. That was the my last contact with Verizon. I called to complain and was told that there was NO disconnection order, and that I called-in to just change my address. I never called them again after that call in Aug. Someone doing tricks here...
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Loss:
$100
Cons:
  • Poor coordination of install
  • Lies about termination fees
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Salem, Virginia

WORST SERVICE EVER!! TERRIBLE! INTERNET SUPER SLOW! AWFUL CUSTOMER SERVICE!

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This is the worst company I have ever dealt with in my life! The internet service is extremely slow, so I switched to Comcast, much faster and better all round, cheaper too! Verizon continued to bill me after my contract was up with them and I called each month to contest the bills. They refused to correct the bill and threatened me with collections, even though they agreed that my contract was done at the time these charges were charged! I have spent hours on the phone with them, and they have told me I shouldn't have been billed these charges, but refuse to remove them! Stay away from this company! Go with any other option you can find for your business phone & internet services! Remember, the internet is the slowest I have seen and the worst customer service! Their service technicians are lazy and do a halfway job!
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Loss:
$273
Cons:
  • Lack of accountability
Reason of review:
Unfair Billing!

Preferred solution: I want these charges dropped!!!

Anonymous
map-marker Bronx, New York

No live customer service and suffering with pixelation and no sound on certain channels

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I wanted to watch the PBS special on Paul McCartney and I had no sound and horrible pixilation. I rebooted my HD boxes and still had the same problems. When I tried to call to make a complaint, I was told they didn't have anyone for television complaints. This program won't be repeated anytime soon. I didn't like CableVision but at least they have live customer service 24 hours/7 days a week! Verizon is a much larger company and I'm getting annoyed with their television service, they even blocked me from writing any comments to their Facebook page when they discontinued The Weather Channel. As a paying customer, I have a right to complain about poor service. I pay my bill promptly every month and almost every month Verizon Fios removes another channel! With all their billions, they should have live customer service all the time, and not those people from overseas! I can never understand their fake American accents! Verizon should hire AMERICANS! And I don't mean South Americans, unless they already live in the United States! And since Verizon doesn't know my complaint was meant for Sept. 6, they won't give me credit for loss of service until they have a live person to create a trouble report. So crooked and greedy!
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Pros:
  • Person who did installation was honest
  • Interent speed
Cons:
  • Lies about termination fees
  • Equipment return
  • Complicated communications
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous
map-marker Olney, Maryland

What happen to weather channel?

Fios dropped the weather channel and put dull acuweather in its place. Why? It is a great channel. Now we want to switch to Comcast because Comcast has the weather channel. Fios costs too much to simply cut out good stations. Without the weather channel we wouldn't have signed up. Help help help help help help help help help help help help help help help help help help help. 100 words is a lot of words in the 21st century. Hhhhh hhhhh he hh hh hh hh hh hh hh hh hh hh hh hh hh hh hh hh hh hh hh hh.
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Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Odile Xaw
map-marker Bluffton, South Carolina

Ransom ware marketing techniques

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I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and features by imposing annoying tones and messages upon customers. For example; the unethical practice sending an annoying tone and message that our voice mail has a problem and the only way to solve it is to call tech support error code 9004. That results in some lam sales pitch about the new visual voice mail for $3.00 per month, and to be told that the only way to clear my device, if I don't want it, is to "power down" my phone. The individual I spoke to said something about being better than living in Red China???
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Cons:
  • Ransom ware practices
Reason of review:
ransom ware marketing practices

Preferred solution: Let the company propose a solution

Anonymous
map-marker Louisville, Kentucky

Calling my prepaid phone for a customer which is not known at this phone

I have a prepaid phone paid minutes from the government . verizon is calling my number at least 8 times a day asking to speak to Cole Fowler or Cole Fouler, Which every time I answer this phone minutes is being deducted from my phone. I have talked to someone from Verizon on two different occasions With this issue Today so Far I have rec,d 5 phone calls from 1-85*-554-****. Somebody has got to do something about this issue. I will contact my phone service and see what they can do to get reimbursed for the minutes being used. I am fed up with Verizon What can be done ASAP Thank
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Reason of review:
dont have this plan
Anonymous
map-marker Palmyra, Pennsylvania

Losing channels

Verizon keeps losing program channels and they never adjust you bill. When you sign up you are signed for a certain amount of channels and certain channels. When they lose those channels they do not lower your monthly bill. They keep charging the same amount. They are ripping off the customers. Verizon does not make any adjustments or try to contact you and offer any other channels to make up for the ones you are losing. And if they have to pay more money to the station in order to keep the channel they want to raise your rates even though you are under a contract.
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Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Manistee, Michigan

Reaction to Canceled Service

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I called to cancel service with Verizon after having their service for approx. 20 years, we were Alltell for years. Was told I would receive a prorated bill for the 9 days into new month,( with Verizon you are paying one month ahead). Waited for bill. Called again, Waited for bill, came at normal time billed in full... No prorating...Called again, when I told them I would only pay for the 9 days used, response was... Mam, when you cancel service it doesn't matter where you are in the month, you pay for the whole month...I sent them a check for the 9 days of service, may ruin my credit---but I am sick of these big companies taking advantage of us Little People!!!!!!!!!!!!!!!
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Cons:
  • Poor service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Mike J Lvp

File complaint with FCC

Anonymous
map-marker Lake View, New York

Verizon Fios Outdoor Channel Review

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Why did you people get ride of the hunting channels, you are going to loose a lot of customers now. Including my whole family you need to bring back the outdoor channel right away ... if not say goodbye to your business bye bye
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Anonymous
map-marker Lake Stevens, Washington

Verizon Billing Department Review from Lake Stevens, Washington

Had the same issue for over 1yr and 6months. Signed contract saying one price yet every month they send a higher bill. They have even gone as far as to lie just to get me off the phone. I've talked to people in Texas, Washington, Florida etc. No "representative" even looks at the notes in front of them. Then when I ask to talk to the person I delt with the prior month they either "lose my connection" or transfer me to a department that has nothing to do with billing. If a lawsuit ever happens count me in to be in the front row. The people need to step up and take this company down!
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Reason of review:
Problems with payment
Anonymous
map-marker Albuquerque, New Mexico

Holiday Customer Service at Coronado location in Albuquerque is GRINCH like

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Dear Mr. McAdam and Mr. Mead: It is unfortunate that I am having to write to you about the downright AWFUL, rude and unpleasant experience I had in your Coronado store location on Louisiana BLVD in Albuquerque last night. I am a Small Business owner and I was a Retail District Sales Manager for 15 stores for over 25 years. I TOTALLY understand the challenges that a retail store team faces over the Holiday Season. But the stress of the Season is no justification for the way I was treated by your staff. I have been a Verizon customer since July 2013. I pay for shared service of two phone lines. When I added the second line of service for my Nephew, it extended my service contract. However, I am only using one phone line due to my Nephew running over his phone in July 2014 without any insurance coverage on the phone. (Rather than break or extend my service agreement, I just pay the extra fee each month.) I am not eligible for a discounted new phone at this time. In March 2014 I moved 75 miles from Albuquerque. The closest Verizon cell tower to me is 16 miles away in the Manzano State Park. At the campground there, a Verizon customer can get 4G with 5 full bars of service in their camping tent. However, at my home - I had no service at all. I purchased a $249 Signal Booster just to be able to use my phone at my home. (Instead of breaking or cancelling my service agreement with you.) On Tuesday, November 18, 2014 my Boyfriend was admitted to the emergency room for a quadruple bypass heart surgery scheduled for the next day. With his family being out of state, I rushed to the Verizon Store listed above to get a telephone for the 2nd line of service that I have been paying for, without using for the past five months, so that my Boyfriend could call and speak with his Mother, family members and loved ones. Your Associate, Carlos, was extremely helpful and found me the least expensive phone possible ($150) and got it activated immediately and switched the second phone on my account to a local number for that newly purchased phone. The quality of the phone was quite poor, especially for web use, but Carlos told me that I could bring the phone back within 14 days if I was not satisfied with it for a full refund. Carlos was professional, courteous, quick and made the purchase as easy as possible for me. The phone was added to my Verizon bill, I signed his tablet and was told that I would be e-mailed a receipt. (I did not receive the email receipt.) I raced the phone back to the hospital so that my Boyfriend could call his family before his open heart surgery. My Boyfriend had a successful surgery and returned home. However, we found that he had NO service here, even with the signal booster. So I drove the 150 miles round trip to return the phone last night, within the 14 day time period. Upon entering the store last night I was greeted by "Ryan" - a bearded associate who appeared to be in his early 30's. Ryan was INSTANTLY rude to me and my friend, stating, "Oh - you waited to the very last possible moment to return this." Ryan asked for my receipt. I stated that I was pretty much in shock at the time of my purchase, due to my Boyfriend's heart surgery, and that I believed I did not receive a receipt; that I only signed on the store's tablet for my purchase. I then saw Carlos, who remembered me and asked how my Boyfriend's heart surgery went. I was touched that he remembered me, but Carlos was busy with another customer and could not assist me. Ryan then told me that without the receipt he "probably would not be able to do anything" for me, but he would check. At that point, in a private conversation with my friend who was with me, I said, "They better take this phone back or I will be *** pissed!" Ryan immediately did an about-face and marched up to me stating that he would have me removed from the store for "using profanity with him". I'm not sure why Ryan was listening to my private conversation, but I did not swear AT Ryan, although his behavior definitely deserved it. Yes, I said the "F-word" in a private conversation with my friend. I do apologize if Ryan's eavesdropping caused him to be offended. I then asked to speak with a Manager. At that point, the "Manager" on Duty named "Vanessa". Vanher late 20's with extremely frightening prison/gang tattoos all over her hands and fingers (you may with to consider having her wear gloves while working to keep from frightening and/or offending people) then returned with Ryan. I explained to Vanessa that Ryan's demeanor was making me quite uncomfortable and I did not wish for him to be around me. Vanessa asked what happened and I told her. Vanessa stated that "profanity is not allowed in her store". I explained that I am an American Citizen and that I have the freedom of Speech and that my personal and private conversation with my friend was not her business nor Ryan's business. Ryan then became quite aggressive with me asking, "So you own a business, right? What sort of rules do your customers have to follow?!" I was confused by his question, but responded that all of my employees follow one golden rule, and that is, "THE CUSTOMER IS ALWAYS RIGHT AND THE CUSTOMER ALWAYS LEAVES HAPPY AND SATISFIED." Ryan began raising his voice, causing attention to us from the other customer's in the store. Ryan again began demanding a receipt and I told him again that I was not sure if I received a receipt. Ryan then practically YELLED, "WELL THAT'S NOT WHAT YOU SAID WHEN YOU FIRST CAME IN - YOU SAID YOU LOST YOUR RECEIPT". I again stated that I was in shock at the time of my purchase, but did not believe that I was given a hard copy; that Carlos told that my receipt would be emailed to me. I again told Vanessa that I did NOT want to be served by Ryan, that he was frightening me and he needed to move away from me. Vanessa then stated that she "has the right to refuse service to anyone for any reason". I told Vanessa that I had been in Retail Management for 25 years and that yes, if posted, they could reserve the right to refuse service. I asked Vanessa where it was posted. She motioned up to a small sign posted in the far corner of the store. (Image attached.) I went to the sign, and took a photo of it. Vanessa then told me that "photos are not allowed to be taken in her store". I asked Vanessa, "how do customers test out the features on the new phones with great cameras if photos are not allowed to be taken in the store?" Vanessa stated, "Oh, well that is different." Then I informed Vanessa that the Right to Refuse service policy was NOT posted on the sign. Vanessa was now extremely sarcastic and stated, "Oh, well, I will take that up with my supervisor". At first, Vanessa was not going to complete the refund for me. But she eventually did. However, I was charged a $35.00 "restocking fee". I explained to Vanessa that Carlos told me that I could return the phone for a FULL REFUND within 14 days and that Carlos NEVER mentioned there would be a $35.00 restocking fee. Vanessa then stated, "Oh, well, Carlos is new - he doesn't know all of the policies and procedures." I find it very sad that Carlos, being new, has better customer service skills than your veteran employee, Ryan; or Manager on Duty, Vanessa... I asked where it was noted that there was a $35 restocking fee. Vanessa stated that it was "on your receipt". I again stated that I did not receive a receipt, I only signed electronically on a tablet. Vanessa said she would print me out a receipt but she was not competent to do so without hostile Ryan showing her how to do so. Upon looking at the "not allowed photo" that I took of your one policy sign in your store, I do now see the restocking fee clause written. However, at the time of purchase, I was nowhere near that sign to read it. It took me less than 15 minutes to purchase an activate the phone with the very helpful Carlos. It took me a 150 mile round trip, $30 in gasoline, a $35 restocking fee, and 45 minutes of extremely unpleasant time with Ryan and Vanessa to return the phone. I asked Vanessa for the District Manager's name and phone number. Vanessa refused to give it to me. I asked for the Corporate Office phone number. Vanessa refused to give it to me. I asked for the Store Manager's name and phone number. All Vanessa would give me was a business card for Assistant Store Manager, Nick Welsh. I will not do business at that location again. I am still considering whether I will continue to do business with Verizon. I am writing to you for resolution before posting this on my Business Website and Social Medial Pages and Blogs that reach THOUSANDS of consumers. I would like to know that proper Customer Service Training will be given to both Ryan and Vanessa; especially concerning refunds, and I wish to be credited the $35 restocking fee as well as any other fees that I may have been charged for this entire ordeal. In retrospect, I wish I had just purchased a pre-paid phone from the dollar store for my Boyfriend to use while he was in intensive care. It would have been less expensive, a better quality phone and a much more pleasant shopping experience.
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Loss:
$100
Pros:
  • Carlos - great service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Abingdon, Maryland

Verizon LOVES hackers!

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Verizon LOVES hackers!!! They actually protect the identity of anyone who tries to *** your account! In an utterly indefensible move, contrary to industry standards, Verizon will not pursue, nor give out any information on IP addresses of those attempting to *** it's customers!! The exact quote from their fraud department rep., "We don't do anything without a court order.". So if your some kid in England, the PLA, North Koreans or the Russian Mafia, *** away, Verizon won't lift a finger to stop you from hacking their customers personal information. Verizon account holders receive email notices, but when you try to actually do something, Verizon won't help, but they do expect me to pay $$$ when the bill is due. REALLY!?! The public should be aware of this in light of the recent data breaches.
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Pros:
  • Some tried to help
Cons:
  • Hubris of the fraud department in this matter
Reason of review:
Failure to protect customer info.

Preferred solution: A public statement that Verizon will share the IP address of anyone who attempts to gain access to a cutomer account with that customer.

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