Verizon Reviews and Complaints
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17
ISSUES RESOLVED
2.6K
TOTAL REVIEWS
$670K
CLAIMED LOSSES
$897
AVG LOSS
170K
PAGE VIEWS
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Cons
- Incompetent customer service
- Customer service
- Poor service
Pros
- Internet
- You are a bunch of overcharging crooks
- Customer service
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- Latest review first
- Most helpful reviews first
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CUT THE CORD WITH THIS HORRENDOUS COMPANY! They are liars and thieves! After being a customer of Verizon for many years, and paid my bills monthly, I could not tolerate their HORRIBLE CUSTOMER SERVICE AND LIES, and decided to terminate my service, because THEY BREACHED...
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Review
Service
Verizon Customer Care
Reason of review
Poor customer service
Verizon review: Cost and lies
A lot of lying on pricing what sounded like a good deal in the end cost more for less then I had and each call for help made it worse for me .got less each time for more money
Review
5-6 years ago Verizon was being investigated for placing charges on unsuspecting customers bills for service.I was one if those people.They we're charging an additional hotspot when my contract had only one.We called a billing rep. Who found the mistake on our bill.She...
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Review
Product
Verizon Account
Reason of review
Problems with payment
Verizon review in Bedminster, New Jersey: Customer service terrible
when you cant login they connect with operator after operator and you don't get anyone to talk to I Had it them 
Review
Service
Verizon Customer Care
Reason of review
Poor customer service
In late march 23,24,25th we started receiving a bunch of calls from Jordan. I received 5 or so which I did not answer and my wife received at least that many and answered one for a moment then hung up after telling them they had the wrong number. The next day my wife...
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Review
Reason of review
wrongly charged
Loss
$152
Preferred solution
Price reduction
Verizon review in Lima, Ohio: Lose of signal an 4g service
Loss of signal an 4g service over the last 4 months starting dec 2018. Contacted Verizon wireless with this issue. After 4 month ordeal still no resolution to this problem only to be told that I am now on the outskirts of their cell tower service. 3 towers located within a 6 mile radius and still no service. Only deceit and misdirection in this matter. 12 year's plus at this location no problems till now.
Review
Service
Verizon Mobile Phone Service
So Verizon...moved over to them from T-mobile where I was really happy (and had been for 12 years) 4 years ago due to work using Verizon and not wanting to deal with 2 phones. Been a good customer all this time on a 2 GB plan that suited my needs. THEN I made the...
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Review
Service
Verizon Manager
Reason of review
Poor customer service
Loss
$1100
Preferred solution
Full refund
Verizon review in Rockville, Maryland: Where is my internet speed???
Why is my internet service slow at certain times of the day? What gives Verizon the right to limit our service whenever but still charge the same?? How is it that Verizon is still in business? Where is big brother in this situation overseeing Verizon? Any One, Any One, are you listening?? No use.
Review
Service
Verizon Internet Service
I had Verizon home interenet and Phone since 2013, the first five years were golden. Then I had to go out of town for work and was not sure if I was going to sale my house or not. Well, I did not, the entire time I was away I only had my interenet shut off for two...
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1 comment
You never mentioned how you were continuing with your "online college" courses, but don't worry because any degree you get solely from one of those "online college" things will no doubt be considered worthless by a discerning potential employer. As to Verizon, just make sure you don't pay them anything and take any small hit from their reporting you to collections.
"Never pay for something you don't owe" is something you probably don't learn in any college. Just common sense.
Review
Service
Verizon Internet Service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
Tags
Verizon Fraud Department
I work for an enterprise company with a very large number of Verizon cellular devices on our account. Recently the fraud department has disabled our corporate portal access due to "questionable" orders. The fraud system automatically suspends service for some unknown reason. The mental midgets in the fraud department are not able to say what in the order caused our account to get locked out. Fraud prevention is supposed to be a positive service but Verizon fraud only wastes your time with unnecessary and useless service interruptions. If your business is considering entering into a long term contract, consider your alternatives. AT&T and Verizon have now become so big that they just do not care about the massive inconveniences that they cause with all of their bureaucratic BS.
Review
Product
Verizon Account
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Verizon customer service are liars and deceitful. I don’t have all the channels and they up my bill to almost $250 dollars.
One representative tells you one thing then another something else.
I believe this is all a scam to get as much money from the customer as they can. The Government needs to look into this scheming company even their employees who have come to my house to repair something complains about this company and how lousy they are