Unclaimed
Verizon
Reviews and Complaints
870K
CLAIMED LOSSES
3.2K
TOTAL REVIEWS
220K
PAGE VIEWS
24
ISSUES RESOLVED
Verizon Reviews
Customer review
Waited on the phone for 1 1/2 hours- no one picked up- all automated.. hung up. Cant say was a good experience- never again
ID
Location
Brighton, Massachusetts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOriginal review updated by user Aug 28, 2021
"I've learned people will forget what you said, people will forget what you did, but people will never forget how you made them feel." ~ Mayo Angelou Saturday, August 16, 2021, I spent 4hours at the Chattanooga, Gunbarrel location. After patiently awaiting my turn, the...
ID
Cons
- Terrible arrogant rude and inconsistent customer service
- Awful customer care
- Lack of contacting me
Loss
$500
Preferred solution
Verizon, to remove the inquiry from my credit report. Not continue to work me for their service
New Reviewer
Billing department
I have been with Verizon for over 20 years. You would think I would receive a senior citizen discount and or a front lune worker discount I had three phone on my plan two of which were completely paid off. They still want to charge me over 300.00 a month absolutely ridiculous.
ID
Pros
- Never had a problem until i needed help
Cons
- Told one thing and going doing another
Loss
$300
Preferred solution
Price reduction
New Reviewer
Horrible internet service
I have used Verizon phone service for years and the past year the service is horrible. I am considering using another phone service. What is the problem with the internet? I live in Savannah, Tn.. My email is lonyoung@***.com and my name is Charlotte Young
ID
Preferred solution
Better service
Your live chat sucks *** Get rid of it I been trying to talk to a person for a while now and I still have yet to hear a persons voice i been a customer for a long time and I’m pissed I’ll be chec
I wanna know why my bill has went up $4 and why I'm still paying an *** load of money every month for 2 phones My bill should've went down significantly by now as I have been paying $245 and change for a few years now Wtf
ID
Location
Philadelphia, Pennsylvania
New Reviewer
Resolved: Verizon has been cancelled
Update by user Aug 25, 2021
Company fixed the issue and I have been provided with full refund.
Original review posted by user Aug 25, 2021
Please delete payment from Verizon. I no longer have an account with you or do I have to call my lawyer? Resolved
ID
Location
Pasadena, Maryland
Service
Verizon Installation
Cons
- Customer service
Loss
$192
Preferred solution
Full refund
My new phone
I been with Verizon 4 and a half years bought and paid for 3 phones at a rediculous prices and recently paid off my current device and upgraded again and paid 185$ due at upgrade with the same card Ive paid with all along and they canceled my order due to non payment
ID
Location
Ruffin, South Carolina
Dissatisfied with phone service
We have (2) lines and we thought we had unlimited data services for the price were paying $138 a month. A few of our close friends have Verizon as welll and multiple lines and pay way cheaper than we do. Were very very dissatisfied and looking to possibly cancel our service. Hopefully yo icon help us out with this matter before we decide to move on!
ID
Location
Fort Kent, Maine
New Reviewer
Poor customer service
Router stopped working. After 2 weeks w/o service, I was told that Verizon no longer provides service in my area. Then, instead of closing my acct and giving me a pro-rated refund, they cont'd to send me a bill for the month I had no service. I spent 3 months trying to get my acct closed. In April, I was told it would be taken care of. In Aug I received a collection agency notice for the unpaid month that I had no service. Ver Verizon
User's recommendation: Avoid Verizon home wireless if you live in a rural area.
ID
Location
Miami, Florida
Loss
$56
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnprofessional conduct and assistance
Attempted to activate new Verizon sim, last Monday, spent week being hung up on and disrespected. Sim still doesn't work, no refund on $80+ spent, hours on the phone and online, only to receive messages like "where the creamer is made" from employees on Verizon messenger account. I have screenshots of all... just want my $ back
ID
Service
Verizon Wireless Customer Care
Cons
- Incompetent customer care people
- Reps have no authority
- Time and expense not valued
Loss
$81
Preferred solution
Full refund
New Reviewer
Cancel MiFi
I would like to speak to a real person. I keep getting sent in circles. You charge the most money. You should have excellent customer service. My 2 year contract has expired. I would like my MiFi canceled.
ID
Location
Colorado Springs, Colorado
Preferred solution
Price reduction
New Reviewer
Change voicemail password.
Cannot reach Verizon voicemail I have tried several times today. I don't know why I can't reach you?
ID
Location
Texarkana, Arkansas
Loss
$10
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
When the pandemic started I needed Internet service. I called up Verizon because, at that time, my local cable company could not provide the service I needed. The sales person at Verizon was very friendly and helpful and explained that even though I needed to use DSL...
View full review
ID
Service
Verizon Home Phone Service
Pros
- Polite technical support
Cons
- Poor service when needed the most
Loss
$130
Preferred solution
Price reduction
Verizon keeps sending me a bill
verizon keeps sending me a bill saying that I owe a bill when I don't to mobile paid u out I have a copy of the bill I tried to explain but don't seem to comprehend . I can send a copy of the bill
ID
Location
Middletown, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLousy customer service
dialed *611 the verizon prompt returned "sorry looks like your account is locked for some reason, but don"t worry we are here to help", Then it hangs up. I try the mobile app and I cannot sign in because you guessed it. It looks like my account is locked. I went to the store and am setting up an appointment to close my account and return over $1200.00 in equipment because I cannot get customer service. on strike please don"t let me laugh.stay stay
User's recommendation: stay away.
ID
Pros
- More than willing to take your money
Cons
- Thank you for your service
Loss
$427
Preferred solution
Full refund
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