Extremely displeased with Verizon Fios customer service- After being a loyal Verizon Fios customer for nearly four years, I am extremely disappointed in the service I received during my cancellation. I will not be recommending Fios service to any of my friends or family, nor will I ever get their service again. I was told when I first signed up that if I move and Fios TV services are not available at my new location, I would not be charged an early termination fee. I made sure to ask this since I knew Fios is not yet available in all locations. Apparently this is not true, as I am still being charged an early termination fee. About one year ago, I called Fios to add some football channels to my service. Forty-eight hours later, I decided that it wasn’t what I thought it would be (I thought I would get all football channels and I didn’t), so I called them back and changed my service back to exactly what it was 48 hours ago. At this time, Fios took it upon themselves to start my contract over, which is their first reason to charge me this early termination fee. Now that I am moving and it hasn’t been a full 2 years since this happened, a loyal customer gets taken advantage of. The second reason that Fios is saying they are justified is because they offer at least one service (telephone and internet) at my new place. However, if a customer is not able to have the exact same service that he or she has currently due to Verizon not providing Fios boxes everywhere, how is that the customer’s fault? I called customer service two times and was given the run around. All representatives apologized for the misinformation given to me when I signed up, yet did nothing to right the situation. At one point, I asked for a supervisor, thinking if I explained my situation they would understand that this was Fios’ fault and put an end to the unfair charge. However, this person actually recommended that I get Verizon phone and internet at the new place to avoid the cancelation fee and get cable from another provider since Fios TV is not available there. Who in their right mind would have two separate bills when it would be more expensive from both providers to not have it all bundled? After I asked the supervisor that, she decided to tell me more about her personal situation, which was very unprofessional. She said that splitting the services between two providers is what she currently does and then said, “Unfortunately, that is my life”. This is not a professional way to talk to a customer. I did not call Fios asking for personal advice or about what their employees choose to do for service. Do not get Verizon Fios. Representatives and supervisors will tell you two different things between sign up and cancelation. In addition, they will be extremely unprofessional and will take any money they can from you when you can no longer have the service you really want. Just remember, you'll be charged even if it's Verizon Fios' fault.