Over billing

I close my account with verizon, and request a final bill, which they send me and after paying it in full, they send me to collection for a another bill that the said I owe, I can't argue with them and their harassment so I chose to pay the extra $236.83 wishing they will go away, but not even after cashing it and even though, I have the confirmation number of my "new" final payment they make me send a "fax" to Treasury Dpt. with a copy of the payment. The Manager I spoke in Verizon name is Maynor, # GOM78 I was not able to access the internet account because i transfer my phone to another company, and they where never able to give me a final number on what I owe, isn't that special? I hope some one does something from stoping them from harassing me and other people, with their outdated phone call. Eduardo Wilkinson
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ID
#621807 Review #621807 is a subjective opinion of poster.
Location
Dallas, Texas
Reason of review
Problems with payment

*** service at Verizon repair center

Phone has now been out for 2 days. Service center has a phone tree that takes 10 minutes to wade through. Personnel there can't seem to resolve ANY issues, and just transfer you around to others. Asked for supervisor (Jenna Malo was the name I was given), was transferred to her phone and left on hold for over 15 minutes. Finally hung up, which is what they apparently expect you to do by following this little routine of transfers. Time wasted? 1/2 hr. today, 1/2 hr. yesterday with no results from them. And I STILL have no phone! I'd love to se them operate a business without a phone for 2 days!
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ID
#621802 Review #621802 is a subjective opinion of poster.
Location
Northampton, Massachusetts
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Let the company propose a solution

Obnoxious Messing with my browser

In setting up internet connection after installation of a new Verizon FIOS router, I discovered that the process had changed my home page without permission. That kind of obnoxious behavior on Verizon's part makes me despise Verizon and encourages me to consider alternative providers of its services. The Verizon technician was polite and competent, and had nothing to do with the way the Verizon programming wasted by time by making it necessary to undo its obnoxious and unwanted actions with my browser. As a long term Verizon customer, I am now looking for alternative ways to meet my needs because Verizon now is odious to me. This should have been expected considering how obnoxious has been my experience with Verizon's automated systems, phone and internet.
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ID
#621489 Review #621489 is a subjective opinion of poster.
Location
Ellicott City, Maryland
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
New Reviewer

Unfair Termination Fee

Extremely displeased with Verizon Fios customer service- After being a loyal Verizon Fios customer for nearly four years, I am extremely disappointed in the service I received during my cancellation. I will not be recommending Fios service to any of my friends or family, nor will I ever get their service again. I was told when I first signed up that if I move and Fios TV services are not available at my new location, I would not be charged an early termination fee. I made sure to ask this since I knew Fios is not yet available in all locations. Apparently this is not true, as I am still being charged an early termination fee. About one year ago, I called Fios to add some football channels to my service. Forty-eight hours later, I decided that it wasn’t what I thought it would be (I thought I would get all football channels and I didn’t), so I called them back and changed my service back to exactly what it was 48 hours ago. At this time, Fios took it upon themselves to start my contract over, which is their first reason to charge me this early termination fee. Now that I am moving and it hasn’t been a full 2 years since this happened, a loyal customer gets taken advantage of. The second reason that Fios is saying they are justified is because they offer at least one service (telephone and internet) at my new place. However, if a customer is not able to have the exact same service that he or she has currently due to Verizon not providing Fios boxes everywhere, how is that the customer’s fault? I called customer service two times and was given the run around. All representatives apologized for the misinformation given to me when I signed up, yet did nothing to right the situation. At one point, I asked for a supervisor, thinking if I explained my situation they would understand that this was Fios’ fault and put an end to the unfair charge. However, this person actually recommended that I get Verizon phone and internet at the new place to avoid the cancelation fee and get cable from another provider since Fios TV is not available there. Who in their right mind would have two separate bills when it would be more expensive from both providers to not have it all bundled? After I asked the supervisor that, she decided to tell me more about her personal situation, which was very unprofessional. She said that splitting the services between two providers is what she currently does and then said, “Unfortunately, that is my life”. This is not a professional way to talk to a customer. I did not call Fios asking for personal advice or about what their employees choose to do for service. Do not get Verizon Fios. Representatives and supervisors will tell you two different things between sign up and cancelation. In addition, they will be extremely unprofessional and will take any money they can from you when you can no longer have the service you really want. Just remember, you'll be charged even if it's Verizon Fios' fault.
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ID
#621354 Review #621354 is a subjective opinion of poster.
Location
Arlington, Virginia
Reason of review
Problems with payment
Loss
$120
Preferred solution
Full refund

Verizon Sucker Punched Me!

Verizon persuaded me to renew my contract in Nov 2014 by offering me a free tablet with NO monthly fee increase. That was the beginning of a real challenge. No one explained that the data usage would be prorated. So right off the bat my data usage was over the allowed amount. I called and complained and they increased my data usage for an additional amount. That increase was supposed to be for one month only. Of course that increase continued. Next I called to have the data usage reduced back to the original agreed 3 GB, but Verizon still continued to bill an additional $10 which just happens to be what adding the free tablet charges would be absent the original sales pitch. In Mar 2015 when I called to complain again, the rep agreed to reduce my bill by the $10, BUT she also decided that my data usage should be reduced to 2 GB since I don't. When I looked at my account today online I see 6 GB! I'm afraid to see what my next bill will look like. I feel like Verizon sucked me in to get me to sign a new contract, then they change the contract at will. Every time I speak to them I get a different story and an altered contract. I would dump them, but I got this darned contract. Consumers beware!
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ID
#619578 Review #619578 is a subjective opinion of poster.
Location
Detroit, Michigan
Service
Verizon Bundle
Reason of review
Poor customer service / bait & switching
Preferred solution
Back to the original agreement as indicated.
New Reviewer

Resolved: Repairing email problems

My wife was suddenly unable to access her Email from her tablet and phone. She called Verizon support to correct the problem, but when the agent got through she couldn't send or receive her Email at all. After 2 weeks and being bounced around to 17 different agents, she 's no better off than she was last week! The last one was a SUPERVISOR who was rude and full of excuses. Verizon is the worst company we've ever had to deal with. They have no problem getting your bill sent out, but fixing your problem isn't at the top of their list. I've tried to find a Verizon manager or official to file a complaint, but they can't be contacted. We called a corporate number in N.Y., but had to record a message explaining our issue which of course went unanswered. Apparently they don't care either! Management contacts have been insulated from their customer service contacts. All you can talk to is the same group that haven't helped in the first place! I have no doubt that that is exactly as they want it! Politicians call it plausible deniability! "I wasn't aware of that problem" is their standard answer. A rating of 1 is too high! We'll be cancelling as soon as we use the payment we sent is used up. I think all the 5 star reviews are from Verizon management or people paying their bill. Stay away! When it works it's OK , but when you need help and repair, FORGET ABOUT IT! UPDATE: This is day18 and still no help! The last agent contact was 2 days ago. Their customer service rating is a pack of business ***
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Resolved
ID
#617255 Review #617255 is a subjective opinion of poster.
Location
Dunedin, Florida
Cons
  • No complaint contact phone
  • Incompetent customer service
Reason of review
Poor customer service

Horrific experience at verizon wireless

On October 18, 2014. My husband and I purchased our iPhone 6 from Verizon. They were ordered because the store did not have them in stock. On October 25, 2014 my phone arrived, I went to the store to make the switch for T-Mobile to Verizon. I also purchased a warranty for lost or stolen for an extra amount of money. Everything went fine. I was happy with my new phone and the service. On March 24, 2015. I lost my phone. I called the Verizon’s 800 number for customer service to make the claim; however, I was informed that I have never purchased the warranty. I was told that I had to pay $800 for a new phone because I did not have any warranty. I was advised to call eSecuritel (Warranty Company) to double check on the warranty. On March 24, 2015. I called eSecuritel to ask for my phone warranty. I was told again that I did not have any phone warranty that I have to purchase a new phone at regular price. On March 25, 2015 I made the decision to purchase another phone with a different carrier because that was the only way not to pay for the whole price of the phone. I was even willing to pay the $350 early termination fee from Verizon. (I had no choice). On April 1, 2015. I was able to find my original sales receipt and to my surprise, the Verizon’s sales representative (Amber Killer) had made a mistake on my bill. She typed the wrong phone number for my warranty. That’s why Verizon and eSecuritel were never able to find warranty under my phone number. On April 1,2015. I went to the store to make the complaint but I was in shock by the assistant manager response. 1. He said I should have never called the Verizon 800 number because they don’t know what is going on in the stores. 2. I was yelled and treated as if I was *** by calling the 800 number. He repeatedly said that I was wrong for calling the 800 number. 3. He did not acknowledge the mistake made by Amber. Instead he became defensive and started an argument with me saying that he was “done talking to me”. He also said that Amber just made a small mistake because probably she was busy. 4. There were other sales representatives present in the store at that moment. They started laughing and making jokes about my complaint. The more the assistant manager yelled the more they laugh. 5. I left the store so distressed and emotionally disturbed for what just had happened to me. I still cannot believe how unfairly and mistreated I was. This type of behavior from people who is supposed to be helping others should not be acceptable. I am a Veteran of war who survived the Iraqi Freedom Operation. I have proudly served the United States Army, I was never treated like this. Not even during war times.
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ID
#616917 Review #616917 is a subjective opinion of poster.
Location
Frederick, Maryland
Service
Verizon Sales Representative
Reason of review
Poor customer service
Loss
$350
Preferred solution
Full refund
New Reviewer

Verizon--EVERY MOMENT DOES NOT MATTER

Today I spent 2 hours plus in the phone attempting to get an issue resolved through their out-sourced customer service. The call ended when I was put on hold for 32 minutes waiting in the eternal que for a supervision that never came. The issue to be resolved was reimbursement of an equipment charge of $499 for a broken phone that was not returned because they never sent the return mailing labeled as promised. The label was neither sent by ground mail nor email. This is an issue I have tried to resolve for more than a month. In all, my family and I have spent more than 6 hours attempting to get this issue resolved.
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ID
#616802 Review #616802 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Service
Verizon Phone Service
Cons
  • Incompetent customer service
  • Reponse
Reason of review
Poor customer service
Loss
$499
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Take the money and run

Deep Dark is back again, my Verizon phone and internet got to a little expensive or another case of where the ends didn't meet again. So they tell me the turn on amount for basic phone service of 180 with a total amount of 290 to turn my internet back on after a 15 minute wait. I tell them tomorrow and that I can only do basic phone for now and can pay 180 tomorrow. The next day I call and make the 180 payment and they tell me after I made it that they need the other amount of almost 120 to turn the phone back on. That wasn't the bad enough, then they say that they don't have Verizon internet in my area. This is after they took the money they tell you one amount wait till you pay, then tell you another and have the nerve to claim that you owe them. No wonder the economy is in the bucket companies like this one rip us off and we can't spend it on the things that we really need, like healthcare.
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ID
#616224 Review #616224 is a subjective opinion of poster.
Location
Monessen, Pennsylvania
Service
Verizon Internet Service
Cons
  • Customer service
  • Bait and switch
Reason of review
How about all of the above
Loss
$500
Preferred solution
Deliver product or service ordered
New Reviewer

Free two weeks trial turned into lying 133.85$ nightmare

The salesperson talked us into switching our plan to verizon by telling us we could run all our tv's through only one box since we have Apple TV on the other TV's. The person who later arrived to install the service said that it must be possible since the salesman promised it. After he left techical support said this was impossible which both salesman and installer must have known and knowingly lied about. They also said there would be no installation or activation fee if cancelled within two weeks. So we packed everything and returned the "whole good deal" back to them within 13 days of installation and then we received a bill for $133.85 which couldn't even explain what's the charges! After several phone calls they just switched us from department to another (won't even let me speak with supervisor) and kept saying "these charges are legit" and hung up on us again. So it's a lost war and we are left with only one choice to pay the bill. Ten days for almost no service costing us $133.85 The whole experience is just disgusting. We got robbed by Verizon for a ten days bundle of lies and we can't do anything about it!
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ID
#615966 Review #615966 is a subjective opinion of poster.
Location
Wayne, New Jersey
Service
Verizon Phone Plan
Cons
  • Poor service
  • Bait and switch
  • Reponse
Reason of review
Not as described/ advertised
Loss
$134
Preferred solution
Full refund

Cable Service Review

Verizon keeps raising prices and drops channels. I guess it is a great way to raise the profit margin. It isn't a good way to keep customers.
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ID
#615018 Review #615018 is a subjective opinion of poster.
Location
Skippack, Pennsylvania
Reason of review
Pricing issue
New Reviewer

Poor Sales Service and Return Policy

I purchased and iPhone 6 and the salesman told me I could also get a deal on an iPad Air. There was no model on display but told me the original iPad Air could replace my older iPad 2. I bought both and took them home. On the very next day, I realized the iPad Air only had 16G when trying to restore from my iPad 2 and it would not replace my 32G iPad 2. I immediately returned it to the store before loading my data on the unit and asked for a 32G replacement telling the salesman what happened. He had to get the supervisor to waive the $70 restocking fee which he refused and refused to take any responsibility for the original salesman not telling me the new iPad Air only had 16G. There was nothing on the top or sides of the box indicating the 16G size. It was hidden on the bottom on a small sticker that I never saw until I started loading the data from my old one. I told them I would not pay the restocking fee since it was not my fault. The supervisor kept repeating himself (at least 20 times) and I finally told him no matter how many times he repeated his mantra, I simply was not going to pay the restocking fee. I asked to speak to his manager 6 times and he refused. Only after I told him to tell me outright that he was refusing to let me speak to his manager did he say I could speak with the General Manager after he finished with a customer. I said I would happily wait although after over 30 minutes of this rude unprofessional treatment, I had become quite angry. I had suggested 20 minutes earlier to simply credit my monthly bill of over $180/month for the last 5 years for the restocking fee. He refused and said it was not possible at least 20 minutes. Instead of letting me speak to the General Manager, he went to speak with him and came back within 3 minutes with approval to credit my monthly bill for the restocking fee. My wife and I have been going to this Verizon Store in Bridgewater for at least 10 year with great customer service and experiences every single time. Now I had Verizon for their bad service trying to get every last penny from their loyal customers. So much for customer appreciation. I've spoken highly to my relatives and friends for over 10 years getting many of them to use Verizon. No more. I will tell at least 100 people of this experience starting here.
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ID
#614962 Review #614962 is a subjective opinion of poster.
Location
Bridgewater Township, New Jersey
Service
Verizon Manager
Cons
  • Supervisor rudeness
  • Incompetent customer service
Reason of review
Poor customer service
Preferred solution
An apology from the Regional Manager.

You ruined my lawn

You tore up my front yard to install fios cable for neighbors. This was the third time. 1. The installers made a mess of my new sod lawn that I paid thousands to have installed. They made trenches and tore up grass. It now looks terrible. 2. Why is this the third time? Every time a new neighbor moves in this new development you come and dig up my yard. Why? Can't you install more than one cable at a time and be prepared for new houses being built? I respectfully request that my lawn be repaired to its previuos new condition.
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ID
#614566 Review #614566 is a subjective opinion of poster.
Location
Culpeper, Virginia
Cons
  • Cable installation
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution

Verizon - Phone Plan Review from Bremerton, Washington

Customer Service Rep. Changed my Cell Phone account Plan 2 months in a row, increasing the bill each time- completely UNAUTHORIZED and UNKNOWINGLY to me!! Vaness" said she would credit me-4weeks later, no credit and no change! They also gave me 3 wrong numbers for Financial Services . They are screwing around with MY money and not working with me to fix it!! They give me the run around and I'm sick!!! Of it! MAD?? Yes, and I'm Very mad!! Verizon, I'm canceling service! I told you I'd give you one more month and you didn't fix it, so I'm gone! "Valued Customer " is just your standard B.S. Line !!
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ID
#614355 Review #614355 is a subjective opinion of poster.
Location
Bremerton, Washington
Service
Verizon Phone Plan
Reason of review
Poor customer service

New Fees Added to FIO Package

Got a promo letter from Verizon that if I renewed my Triple Play, for another 24 months I would be receiving a $15 credit per month versus the $5.oo presently getting. The Rep. never mentioned any add'l fees. Got confirm via e-mail and lo & behold there is a $5.80 fee per month called "Regional Sports Network Fee." I called to ascertain what it was and why it was not mentioned to me upfront. The customer service rep. had to look it up and as she was not aware of it. She came back and repeated the title. I mentioned to her if it was for the ESPN, Fox sports, etc. She said yes. At that point I was ready to cancel and revert to the old plan, although it was expiring at end of May, '16. We went back & forth by me accusing that the way this charge was introduced was very sneaky and it if it is a cost of doing business it should have been added to the bundle cost and not as part of the group on the bill titled "Taxes, Government Fees & Surcharges." I told her that basically the new charge is wiping the savings that I was hoping to enjoy. I also told her that I can't wait till someone legislate "a la carte" pricing as happening in Canada. Just as a side bar. She was looking to see if she could save me and mentioned that for $10.00 less I can be switched to an internet speed of 25/25. I couldn't believe what I was hearing because when I renewed 2 years ago, the Rep. said that I needed to go to the present speed of 50/50 as the old was no longer available. Go figure the *** that we are told.
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ID
#612973 Review #612973 is a subjective opinion of poster.
Location
Keyport, New Jersey
Service
Verizon Bundle
Pros
  • Great coverage
Reason of review
Pricing issue
Preferred solution
A la carte pricing of the services. Also, Verizon should resists the pricing pressure being applied by the content providers. Look out for the consumer.