Unclaimed
Verizon
Reviews and Complaints
890K
CLAIMED LOSSES
3.3K
TOTAL REVIEWS
240K
PAGE VIEWS
24
ISSUES RESOLVED
Verizon Net Promoter Score (NPS)
50
high
NPS
-100
100
- 50% Promoters
- 50% Passives
- 0% Detractors
Verizon's estimated NPS of 50 considered to be high. 50% of users would likely recommend Verizon to a friend or colleague.
Customer Satisfaction
Verizon Reviews
Verizon is the worse company ever to get involved with run the other way.
Verizon is a trap. They are the worse company to get involved with. Do not sign any contract-do not get phone insurance. Take it from my loss, run and run fast before they try to GET in your pocket, and then you cannot get them out. phones are made of glass there meant to break your at a loss from the beginning.do not sign a plan your trapped. these people are the bad dont eget caught up.
User's recommendation: run away fast.
ID
Location
Perkasie, Pennsylvania
New Reviewer
Needed help from my government phone and they try to charge me a dollar to answer a question is why it's so it's not working bad business
My phone is not allowing me to call out or to receive calls it automatically hangs up, that's why I got a government phone because I couldn't afford a phone but you're going to try to charge me a dollar to assist me with your product I don't think that's very civil or right
ID
Location
Columbus, Ohio
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnable to Pay Bill or Contact Live Chat!
Update by user Feb 13, 2022
I have not yet been able to check in to my account. And Verizon has yet to contact me.
Original review posted by user Feb 11, 2022
No matter what information I provided, I was unable to sign in to pay my bill! I know my phone number, my name, my address, my zip phone, etc., but Verizon accepts none of these and locked me out. I spent 45 minutes and could not sign in, pay m bill. or even chat to an agDo SwithSwithent! What n the heck is the matter with Verizon!!?? User's recommendation: Swith to anothe serivce!!
ID
Pros
- Good phone coverage
Cons
- Worst customer service of any company
Preferred solution
An explanation why it is impossible to sign in to my own account and revisions to make it possible to do so!
Payment issue
Impossible to deal with Verizon!! That company cannot claim to b interested in its customers Will explore other carriers immediately
User's recommendation: Stay away! Go anywhere else!!
ID
Location
Greensboro, North Carolina
New Reviewer
Unable to activate a phone I purchased from them
I initially ordered 2 phones and 2 plans from Tele sales. The I phone 13 Pro had to be ordered, and the I phone 13 was in stock at a local Verizon store. I initially attempted to set it up yesterday after picking it up at the store. I was able to transfer my information from one I phone to the other, but had no way to activate it. Customer service was already closed. I I tried the texting assistant, they informed me I needed to contact customer service tomorrow, which is today. I did call and was on the phone 2.5 hours and after 6 different people no one could activate it. The last thing they said was to take it to the store, not sure what they could do, that support or tele sales could not. I out of frustration just canceled my order and plans . They want to charge me 50 dollars for for a restocking fee, for a phone they sell and could not activate. I did pay the taxes of 198. I will most likely contact my bank and let them fight it out. But buyer beware User's recommendation: Try AT&T
ID
Location
Denton, Texas
Pros
- Good coverage
Cons
- Horrible customer service
Loss
$50
Preferred solution
Let the company propose a solution