New Reviewer

No service since Jan. 21 st. and it's April 30 and still I am the april fool

I dont have a clue the problem changes every week literally. i dont know how you expect to get away with this mess I think you should be shut down as soon as I can get my cousin who works for CBS on the phone I am gonna give him this story of how people are being ignored and forgotten it should be a crime what you are doing to us and still billing us ...Shame on you. taking advantage of people like that. This can not be legal in any way shape or form. I once thought you were the best now you are nothing like the rest not even close. But then it could be you are trying to get rid of people in certain places. Maybe this is your angle. rich or poor black n white
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ID
#629084 Review #629084 is a subjective opinion of poster.
Location
New York, New York
Reason of review
Poor customer service
Loss
$247

Bundle Service Review

On April 6th 2015 I placed order for phone,internet ,TV and received a quote for $128 per month including activation and installation ,upon installation I received a bill for $267. Verizon rep lied and deceptive. I contacted verizon about 10 times with out any resolution. I just filed complained with the FCC hopping better result
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ID
#629073 Review #629073 is a subjective opinion of poster.
Location
Montclair, California
Reason of review
Pricing issue
New Reviewer

Unfairly charged for roaming

I just got my new iPhone 6 and still learning to use it. 3 days after I got the iPhone, I was overseas. I made several calls via Viber and WeChat but was charged by Verizon as roaming calls. I don't understand why since I dialed the calls within the Viber and WeChat apps and I had wifi connections. I got on the internet on the iPhone 6. I just find out from Verizon that my iPhone 6 was set up for Roaming - Voice as standard. If my iPhone 6 had Cellular set to Roaming Voice Only, will Roaming take precedence over internet calling such as with Viber or WeChat? I was very angry with Verizon since they set up my iPhone 6 for Roaming and I told the salesperson I would be traveling overseas. As a new user, I would not know that there was an option to turn Roaming off. Verizon refused to waive the roaming charges stating that the calls were made from my phone. This had been a very frustrating experience with Verizon. We had been a Verizon customer for over 20 years.
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ID
#628838 Review #628838 is a subjective opinion of poster.
Location
Katy, Texas
Cons
  • Customer service
Reason of review
Problems with payment
Loss
$124
Preferred solution
Full refund

Dropped channels

Just went into another 2 yr contract and Sundance channel was in my lineup. Now Verizon dropped that channel and if I want it I have to "Upgrade" and pay more money. These people are out of hand. Can the FCC do anything? I watched that channel for the last 2 months everyday. The rep said Verizon does a "SURVEY" and if a channel ISN'T watched it gets pulled. i think it's the other way around. If a channel is watched, they put it in the next upgrade so customers have to pay more to get it. Does anyone know how to get out of this contract without paying fees?
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ID
#627988 Review #627988 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Reason of review
Not as described/ advertised
Preferred solution
let me out of contract with no fees
New Reviewer

Verizon - Cell Phone Review from Gilbert, Arizona

Their billing is deceptive! I went from T-Mobile to Verizon because of their coverage. The price I'm paying is not worth it. I had to get a new phone because i cracked the glass on the first one I purchased from them - a Samsung. Verizon sold me a Motorola Droid. It would shut itself down. The last time it did, it said no sim card. So I took the sim card out and put it back in but when i did, it came loose from the holder and got jammed. I tried getting the sim card out by putting the holder prongs around the sim card but it didn't work. I went to Verizon and they tried to get it out with a paperclip and scratched it up! They couldn't get it out and ordered another Droid under warranty. I got the new (refurbished) Droid and they put the same sim card in! The new (?) phone started acting up again so they put a new sim card in and did not charge me the ten bucks. Manager had to put it in five times before it would work. Didn't even get two steps out the door and it was not working right. The other salesman said it was acting "glitchy". They told me they would get me another phone under warranty but it would be another Droid! I said no. Verizon sold me a defective phone and replaced it with another defective phone - why would I want another Droid. So in order to get a different phone, I had to pay 75 percent of the rest of my contract on the Droid!!!! For them giving me two defective phones!!!! As far as I'm concerned, they broke their contract by giving me two defective phones! I had to pay $343.61. Then i was told I had to pay another $69.80 for the tax on the new phone after I was told I was only going to have to pay $343.61! I wasn't given the paperwork until i was ready to go out the door as you sign a screen with NOTHING on it and have to believe what Verizon tells you. When I read the paper work, the tax was $49.80 and the set up was $20.00. Deception again!
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1 comment
#988601

Issue resolved by writing a letter to customer service

ID
#627945 Review #627945 is a subjective opinion of poster.
Location
Gilbert, Arizona
Reason of review
Damaged or defective
New Reviewer

VERIZON RIPP OFF CONSUMERS

Had Verizon for 22 months (February 2015) received notice to renew before 24 months period end to avoid increase in price by May 2015. Representative talked me into renew for another 24 months in with an upgrade DVR and keep price guaranteed at 225.60/month the ultimate package. Two weeks later set top boxes arrived which O did not expect. All I wanted was DVR box. Had to install myself, received a bill for installation 49.99. Old boxes were returned via UPS as instructed March 5 new bill came to 502.39 claimed they have to check their warehouse.
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ID
#627893 Review #627893 is a subjective opinion of poster.
Location
Spring Valley, New York
Cons
  • Equipment tracking
  • Terrible customer service
Reason of review
Deception & Lies increased prices after renewal
Preferred solution
Let the company propose a solution

Horrible Services and Unfair practices

They are refusing to refund for services that I did not use. Even though many representatives said I was going to receive a refund on my final bill. I switched carriers on March 14, 2015 and the bill cycle is from the 24th through the 25th of the month and because I cancelled at the middle I did not deserve a refund for the unused portion. Jeff Supervisor in Washington employee id 326417 said to bad so sad read your contract from 2 years ago also said that what the other representatives said did not matter and they were lying. I was not going to get a refund. They are outright refusing to refund for services not provided even when I cancelled my contract on the 14th. Also, I asked about a way to avoid the early termination fees and they gave me no options, now that I am no longer there of course there were options but no one told me. I tried to get as much information before switching but now I have a 489.00 bill in early termination fees.
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1 comment
#976493

hopefully you switched to Sprint they will pay your termination fee's if they have that promotion in your area,

ID
#626893 Review #626893 is a subjective opinion of poster.
Location
Austin, Texas
Cons
  • Lies about refunds
  • Lies about termination fees
  • Supervisor horrible
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution
New Reviewer

Horrible customer service

I am an extremely busy person and my family has been with Verizon for over a decade. I bought a droid turbo from them in Nov and immediately had problems with it the replaced it. Then in dec or jan I had more issues and they replaced it again. So now I am even having more issues ( the phone randomly shutting off, slow, and overheating. I called them last week friday I believe the 17th of Nov and they said I had to take it to the store I bought it from in Sanford and they would replace it. I was out of town at the time and couldnt get over there until Sun where I was informed that they could not replace it but would have to order me one. I was upset why didnt they order me one when I spoke to them on the phone Friday? So I was told it would be delivered Tuesday. Fed X made a mistake and it was delayed until Wed. On wednesday delivery was attempted and I wasnt home. I contacted Fed x and they said they would make three total attempts. I asked them to deliver it to my apartment complex office and they refused saying Verizon doesnt allow it. The y told me I needed to contact Verizon. I immediately spoke with Verizon and they had me on the phone for over 15 minutes processing my request. I gave them the information on my office and permission to have it delivered there. They told me it was done and it WOULD be delivered to my apartment complex office on Thursday (next day). Today (Thur) I tracked the package on fed x website and it said the package had been returned to the sender (verizon). I was highly upset as I have been stuck with a dysfunctional phone for weeks now. I called Fed x and they informed me that Verizon had requested that the phone be returned and that I needed to contact Verizon. I called Verizon and the agent told me nothing could be done. I convinced him something needed to be done and he said he was going to contact fed x and have them reattempt delivery today he put me on hold and then came back on the line to ask my apartment complexs office address again (yikes) so i gave it to him and he put me on hold for another 15 min I am at work so I had to hang up. I called back to be sure it was going to be reattempted and the rude lady said no that they would need to ship another one out! WTF unbelievable so I asked her why when I was just told it would be redelivered she said she had no idea what the previous agent did if anything. I was melting down with anger at this point for the hours and hours of wasted and delayed time. I told her I wanted compensation..she asked me what I wanted and I said money to show appreciation for my time they wasted she offered 5 friken dollars!!! What an insult. They have me the edge program so I cannot leave them till the phone is paid off!! They have been unable to provide me with a consistent working phone and then make a joke of my inconvenience and time. At this point I want them to take the phone back and let me off the edge program with no money owed. I am tired of dealing with them. I have had many problems in the past with them but just never complained like I am now. They have ZERO consideration for a persons time while charging more than any other carrier. Keep in mind during this time I also bought a tablet and activated with them as a back up for texting as my phone is so unreliable!
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ID
#626537 Review #626537 is a subjective opinion of poster.
Location
Sanford, Florida
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$684
Preferred solution
Let the company propose a solution

Verizon - Internet Service Review from Telford, Pennsylvania

Customer service sucks, tech support sucks internet advertised speeds are a sham. I've been billed for 75/75 internet service and can't even get 20 megabits down or up. They waste my time, over 4 hrs on the phone and 2 hrs with a so called tech at my house and still nothing. When I tell them I want to be credited for service I'm not receiving they just past the buck from 1 department to another. They used to be a good company but they got greedy and have become nothing but a bunch of big corporate thieves.
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ID
#625685 Review #625685 is a subjective opinion of poster.
Location
Telford, Pennsylvania
Reason of review
Bad quality

Terrible television service -- cable box continues to reboot

Every time I watch an on-demand movie or television show, the cable box reboots. It happens several times during the show. Fios has never been able to fix this -- they keep telling me to unplug the modem and restart it (which does not work). Service technicians are unable to repair the problem. Clearly, there is some firmware or software issue -- Fios seems unable to fix it or even acknowledge it. I googled the problem, and its clear a lot of customers are complaining about this. Can't believe I am saying this, but I am heading back to Comcast.
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ID
#624849 Review #624849 is a subjective opinion of poster.
Location
Montclair, New Jersey
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

BILL HAS BEEN INCORRECT ONLINE SEVERAL TIMES>>>EVEN SAYS PAST DUE WHEN IT HAS BEEN PAID

AFTER GETTING A MESSAGE ON MY VERIZON EMAIL SCREEN THAT MY ACCOUNT WAS PAST DUE I CALLED THEM and ENDED UP TALKING TO AT LEAST 7 SO CALLED CUSTOMER SERVICE PEOPLE SOME TRANSFERRED ME WITHOUT TELLING ME, ANOTHER PUT ME BACK TO A MENU! I WAS ON THE PHONE FOR OVER AN HOUR WITH NO ADMISSION THAT THERE WAS A MISTAKE (ONLY A DELAY IN BILLING BECAUSE OF A WEEKEND BILLING CYCLE) I FEEL HARRASED BY ALL OF THESE PAST DUE NOTICES ON MY EMAIL SCREEN, NOT AN EMAIL BUT AN AUTOMATED MESSAGE: BILL NOTED PAID on 4/10/15 amt $133.15 (my bank is proof of pymt)DON'T PAY ON VERIZON....they ARE NOT RESPONSIBLE AT ALL and could not see what I saw, I was paid in full, bill is within 2 days, not due for over a month from now...ie I was not seeing what I was seeing. NO ONE COULD LOOK ON THE WEB BILL ALSO NOTED DUE ON 4/12/15 amt $133.27 PAY BY APRIL 20th or be CHARGED A LATE FEE called them 4/20 HORRIBLE SERVICE FOR A SUPPOSEDLY HIGH TECH CO!!!! Later I look at their services online and they can connect remotely to me computer but I was told they could not see what I see; even 2 webtechs!!! I AM FILING A FORMAL COMPLAINT....DO NOT BELIEVE THEIR PAY YOUR BILL WEB SITE>>>>>>I AM ASKING THEM TO MAKE A FORMAL APOLOGY AND DISCOUNT ACCOUNT TO REFLECT THEIR APOLOGIES.......I HAVE COPIES TODAY 4/2015 of all the PAST DUE NOTICES and the BILL ONLINE. JOAN
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ID
#624517 Review #624517 is a subjective opinion of poster.
Location
Ipswich, Massachusetts
Cons
  • Incompetent customer service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Verizon Cutomers, check your bill!!!!!!

Two verizon salesmen came to my home and signed me up with verizon. I was told I would get a free DVR but I could only use it in the room where it was located. After checking my bill, I noticed I was being charged monthly for a $39.99 multi-room DVR service. I didn't know I had this service and I certainly never requested or agreed to it. This is only one of several issues I have had with this company. I have not found customer service to be knowledgeable or helpful. When I call, I get put on hold for a long time before I am able to speak with an agent. Then once I do get connected to an agent, I get disconnected and no one calls me back, even though I've requested them to call me if we get disconnected. Bad company to deal with.
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ID
#623956 Review #623956 is a subjective opinion of poster.
Location
Newtown, Pennsylvania
Cons
  • Poor service
  • Incompetent customer service
  • Bait and switch
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund

Review in Media category from Wilmington, Delaware

Verizon makes it nearly impossible to talk to a human! It seems they purposely try to frustrate you so you hang up. So frustrating!
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1 comment
#978452

totally agreed, i had to enter my phone number and verizon account number atleast 8 times to get to that bill pay option and after that they are charging $3.5 to make a payment through phone while their online billing system is totally down!!, i believe verizon needs to stay outta business if they couldnt handle it...verizon is sucking big time :(

ID
#623102 Review #623102 is a subjective opinion of poster.
Location
Wilmington, Delaware
Reason of review
Poor customer service
New Reviewer

Verizon - Channel Package Review from Henrico, Virginia

2 months ago I renewed my contract early and upgraded my TV package so I could get 1 channel that I really wanted. I lost it in a service change in my last package. Today I learn that it's gone again in a service change, but yet I'm still expected to pay the same amount. I called customer service and I have to upgrade again for $20 extra a month to get the channel back. My cancellation fee is $230, which would save me from having to pay them $1120 for the rest of the year, but they can't credit me $160 to compensate for package upgrade to get Logo back, when I only watch 3 channels as is?! They'd rather lose a 5 year customer and $870 this year than make me happy with the service. They'd still get about $960 from me even if they gave me the upgrade for free for the rest of the year vs loosing $870.
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ID
#622209 Review #622209 is a subjective opinion of poster.
Location
Henrico, Virginia
Reason of review
Pricing issue

Verizon - Cable Service Review from Mineola, New York

Horrible customer service. Makes the post office and dmv seem like service award winners. They sound annoyed to hear from you from the very beginning, no matter cheerful and upbeat you sound on the phone. Then they just pass you around to different departments and it takes forever to get the right one. Just horrible, I can't stand having to call there support. I would never get a cell phone with them, fios is where I stop and one day soon I will find another cable/Internet provider.
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ID
#622068 Review #622068 is a subjective opinion of poster.
Location
Mineola, New York
Reason of review
Poor customer service