Verizon Reviews

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When you leave Verizon, do so at the very end of your billing cycle. If you'd don't, they will keep your payment in advance from when you first signed on.

When you leave Verizon, do so at the very end of your billing cycle. If you'd don't, they will keep your payment in advance from when you first signed on. Customer service states this is in the agreement contract. Guess I missed this bit. Agreement contract is not written with the consumer in mind, so do read it! Agreement contracts benefit only the business, never the consumer. When you leave Verizon, do so at the very end of your billing cycle. If you'd don't, they will keep your payment in advance from when you first signed on. Customer service states this is in the agreement contract. Guess I missed this bit. Agreement contract is not written with the consumer in mind, so do read it! Agreement contracts benefit only the business, never the consumer.
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ID
#600708 Review #600708 is a subjective opinion of poster.
Cons
  • Incompetent customer service
  • Reponse
  • Poor service
Reason of review
scamming the consumer
Loss
$40
Preferred solution
Full refund

Verizon=liars, deficient customer service, no accountability, extra charges, nobody cares

They promised me refund on my phone Samsung S5, never got it. They promised me cell phone bill $75 a month. They are charging me $80. I have scheduled auto pay multiple times, they are not applying it and every month trying to charge me late fee. I have spoken with customer service about it multiple times nobody cares. The chat window, they do not respond. They claim they can not send me an e mail with confirmation. They can not send e mail because they do not want to be held accountable. Next thing I am doing is a court.
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ID
#598195 Review #598195 is a subjective opinion of poster.
Location
Cliffside Park, New Jersey
Service
Verizon Phone Service
Cons
  • Lack of e mail sending option
  • Lack of accountability
  • Lack of professionalisim
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Verizon FIOS has poor customer support

After a power outage late Saturday night 2/14/2015 my FIOS services didn't return. Sunday morning I called Verizon customer support and after navigating through the automated phone service and waiting 15 minutes I finally reached a live person. I informed him that all of my services were down and he said "hold on while I check if there is a suspension on the service" I informed him that the power had went out and the service didn't work after. We conducted some initial testing and he stated that a technician would have to come out the earliest would be Tuesday from 7am to 9pm, he couldn't narrow it down due to the workload on the technicians. I took the day off from work and waited all day, I called Verizon around 6:30 pm after I received a automated phone call stating that they have a early appointment available for the following Friday 2/20/2015, they assured me that someone would be there today... no one showed up. I called Verizon back at 9:30 pm and I was told that I needed to call back the next day because their dispatch was closed. When I called Wednesday 2/18/2015 I was informed that they had rescheduled to Thursday at 8am - 10am, I never received a confirmation email or text for this appointment like I had for the Tuesday appointment. The customer representative also stated that a supervisor would call within 20 minutes... the call never came. It's now Thursday, I called Verizon at 8am to confirm the appointment only to find out the they pushed the appointment 1:30 - 2:30pm. I spoke with a "Supervisor" her name was Fallon, she would not provide her full name. I asked her how can I trust that Verizon with follow through now, she said because a supervisor is telling me that the technician will be at my residence between 1:30 - 2:30pm...I guess this means unless you are speaking to a "Supervisor" don't trust what Verizon tells you. I don't have any faith left with Verizon...
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ID
#597373 Review #597373 is a subjective opinion of poster.
Location
Lake Mary, Florida
Pros
  • Internet
  • Tv
Cons
  • Poor service
  • Customer service
Reason of review
Poor customer service
New Reviewer

Resolved: Early termination fee- no room for evlauating life threatnening emergency... just pay verizon their $

Update by user Jan 21, 2015

Received an email from verizon today- they will be so kind as to waive the fee. I emailed ALL of their corporate officers. I am very grateful for their consideration at this time.

Original review posted by user Jan 20, 2015
Unfortunately, due to domestic violence, my children and I had to leave the house. Upon calling Verizon to cancel service, they informed me that I had just renewed the contract and would be subject to en early termination fee. I explained that I was NOT the person who authorized the contract renewal- it was the abuser unbeknownst to me. I know they record those renewal conversations- I asked them to pull up the records... nope. I was informed that if he was able to know all of my information then he was an authorized user. I asked to speak with a supervisor and he was even ruder! I told them I have legal proof of the circumstances. They would not hear anything. I have submitted complaints with their corporate officers- still awaiting a response over a week later. It is sad they have lost a customer for life- as well as any potential referrals because they were not able to look at my life threating emergency.
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Resolved
ID
#584744 Review #584744 is a subjective opinion of poster.
Location
Central Islip, New York
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
New Reviewer

Verizon Website Review

Not happy with verizon service. Get on a site and phone will not open to see all of post. I get the run around from salesmen. Notnat all happy.
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ID
#581744 Review #581744 is a subjective opinion of poster.
Location
York, Pennsylvania
Product
Verizon Website
Reason of review
Bad quality
New Reviewer

Verizon - Phone Service Review from Matthews, North Carolina

Extremely frustrated with Verizon! Have been a customer for five years and have bought multiple phones through Verizon but now I want to buy a new phone for my wife and they are treating me like ***! I will definitely not be continuing my service with them if this is how I am treated in stores as well as from the customer service online. I would rather pay money to get out of my contract and go somewhere where I can get service cheaper and better customer service!
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ID
#567135 Review #567135 is a subjective opinion of poster.
Location
Matthews, North Carolina
Service
Verizon Phone Service
Reason of review
Poor customer service

Hours required to resolve problems

An inexperienced representative said he was matching Best Buy's trade in prices and ordering my upgrade phone. When I did not receive a confirmation I called Verizon and no record. They investigated the call and agreed to give me what I was offered for a trade in and Isent my new phone. I spent HOURS on the phone to resolve. I mailed my phone back to Verizon and have not seen a credit 10 days later. Another two calls and each represetative starts from scratch. So frustrated with all the wasted time. Just like calling the airlines only much worse.
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ID
#561864 Review #561864 is a subjective opinion of poster.
Location
Portland, Oregon
Pros
  • Resolved misinformation by rep
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution

Verizon - Employee Review from Baltimore, Maryland

Just has a horrible experience with Verizon customer service. When I first called I was treated with respect and my issue was handled quickly but the last result was to be transferred over to tech support to finalize my issue. This is when things went haywired. I was transferred several more times to different departments that had no clue of what was going on. But the last department was ridiculous. I spoke with a foreigner who didn't understand anything about my issue. He constantly placed me on hold and when he returned he had no answers. He had suppose to been transferring me to the sales dept but instead he decided to talk for me when he didn't even understand what my issue was. Finally after being on hold for more than 20 minutes I told him to let me speak directly to the agent myself, I was transferred and my issue was resolved in less than 5 minutes. To all of these major corporations. Please stop outsourcing it is very frustrating for the customers here.
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ID
#558249 Review #558249 is a subjective opinion of poster.
Location
Baltimore, Maryland

Verizon's incompetent customer service misinformed and lied to me on my final bill

After multiple phone calls to Verizon Customer Service to economically and efficiently disconnect service after my contract, I was misinformed, lied to and cheated on my final bill. Shame on you Verizon for your lack of integrity. Customer service told me to wait until a specific date to avoid a $120 per line, early termination fee. That was doable since they would prorate my final bill. When I called on that date, I was told to wait a few more days again to avoid the early termination fees. I asked the rep what I would be told the next time I called since I was misdirected before. She had no answer, but I could wait because my final bill would be prorated. I proactively called Verizon around the due date to find out what my final bill would be and discovered that they had not prorated my final bill even after their multiple promises to do so. I asked for an adjustment to what they had promised and what was fair. This took several more calls to multiple call center offices. On one call, I was promised a call back from a supervisor. It never happened. Another call, the transfer to a supervisor disconnected me. The final call, after 3 hours on the phone, I finally realized that I was being lied to about the final bill. I had been lied to during the whole termination process. Under protest, I paid a full month bill for the 4 days it took to transfer my service.
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ID
#556551 Review #556551 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Service
Verizon Phone Service
Pros
  • Great coverage
Cons
  • Lies about termination process
  • Incompetent customer service
Reason of review
Problems with payment
Loss
$205
Preferred solution
Price reduction
New Reviewer

Disgusted with Verizon Fios customer service

I am totally disgusted with the incompetent & total obtuse (lack of) service I just had with a Verizon customer service rep & the floor manager. I have been a customer with Verizon Fios for over year & average a $200+ bill for my triple play services. I have always paid my bills on time. In October I ordered a movie on pay per view that failed to play (it got an error code that said order failed ). So I instead the ordered & watched the movie through Amazon Prime ( which is cheaper!). I called Verizon customer service the next morning to inform them of the issue I experienced. The customer service confirmed that I had received the error code & did NOT watch the movie. She said that she was unable to issue a credit at time since the new bill for October had not yet been generated. She said the best she could do is put in the account notes that I had called about the issue & was to receive a credit when I called back (after receiving my October bill). So I called back today & clearly dealt with two of the most incompetent *** at Verizon. The first rep I spoke with confirmed that she saw in the notes I had previously called & that is was noted that I had NOT watched the movie. However now Verizon is claiming I did watch it! I was outraged. I told her that as a customer who has spent over $1500 on Fios services this past year that I was clearly not trying to hatch a plot to scam Verizon out of a $6 movie!!! I had taken all the reasonable steps a customer should do in notifying them of the issue & expected them to credit me what they promised for a service they didn't provide. She said she was unable to do so & I demanded to speak to manager. What a treat that was! This guy was total *** who clearly doesn't give a *** about customer service or Verizon! I informed him of what had transpired & he kept insisting that even though the notes showed & confirmed that I hadn't watched the movie that I actually had! Unbelievable!!! I was livid! I told this *** that I didn't appreciate being called a liar & that it was clearly not worth me spending nearly 90 minutes of my time to try to scam Verizon out of a $6 movie!??? I said it was perfectly clear that I had not watched the movie & would not have wasted all this time arguing that point just to avoid the $6 charge (clearly at this point it is about the principle & NOT the money). I told that him that if he did not do the right thing & issue the promised credit I would gladly switch back to Comcast (I had been their customer for over 18 years). He said that was fine with him! It was clear this *** doesn't give a *** about his job, Verizon & certainly not Verizon customers! I promptly told this *** to go *** himself & will now place an order to switch my service back to Comcast. Abe Kornblum West Orange,NJ
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1 comment
#900636

Sorry you had that experience. I am a former Vetizon CSR and can tell you that Pay Per View or Movies on Demand can be credited back to your account as long as you call at the time the error presented itself.

Verizon and other cable companies do have customers who try to abuse the system and because of that the CSRs have to make certain the credit is justified even if it is a 6.00 movie.

ID
#555584 Review #555584 is a subjective opinion of poster.
Location
West Orange, New Jersey
Service
Verizon Manager
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$6
Preferred solution
Full refund
New Reviewer

They missed my order installation four times; I had to spend ten hours between all my phone calls with them to get my phone installed.

My crazy story with Verizon Support: I ordered Verizon High Speed Internet online with the Regional Essentials bundle. I scheduled an installation date, when the technician form Verizon was supposed to come. On the day of installation, the didn't show up! I called Verizon Support, and they said that he couldn't find my address in the system (which didn't make sense). (By the way, I live in a normal, semi-urban town on the East Coast, not in some rural far away place that's hard to find.) They rescheduled me for an installation the next day. The tech didn't come then either. I called back Verizon, and they said that they had made a mistake, and my ticket hadn't been updated! They rescheduled an appointment for the next day. That day came, and their tech called me, but my cell phone didn't ring, and he just left a message saying that since he couldn't get through, my installation was cancelled (without calling back a second time to try and get through)! I called back Verizon, and they changed my ticket, but this time the next available installation date wasn't available until four business days away. I was hoping that everything would work out this time, and then, the day before my new installation date, I got an email from Verizon saying that my order had been cancelled! This was now the fourth time that they had messed up! So I called back Verizon, and had to put in a new order. (By the way, each phone call here, with waiting and all else, took about forty-five minutes to an hour). And since they had to do this by phone, they wouldn't be able to give me the rebate that I had originally signed up for. And they had to reschedule my installation date to the next day. Now, between all the phone calls, I have spent about ten hours on the phone with Verizon, have lost my original rebate, have had my installation date pushed off four times, and I pray that the technician will show up on the new installation date! It became evident to me from all the mess-ups that Verizon's internal communications are poorly organized. The tech support don't have full access or knowledge about using the computer system to make the needed changes to update the system properly, which is why it didn't go through the second time, and why it got cancelled the fourth time. Also, the technicians don't make much of an effort to contact you. If only they would have some courtesy coupon to give me for all this effort that I have gone through as an apology, but they don't, and instead now are charging me an extra $5 per month than had originally been planned! So, if you need a customer service that has the power to help you efficiently, and technicians to install your phone who make a persistent effort to get through to you, you probably will want to look at other phone services.
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2 comments
#900639

You can still get that rebate. Call 1800VERIZON use option 4 and then option 2 and calmly explain your situation to them. If the previous reps that you spoke with made notes then a missed appointment credit is warranted in your case.

#913432
@PissedConsumer900639

Thank you. I did this and they gave me the $5 rebate for the next eleven months.

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ID
#554365 Review #554365 is a subjective opinion of poster.
Service
Verizon Bundle
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Verizon - Iphone Review from Sunnyvale, California

All my experience with iPhone had been in the UK until I recently moved to the U.S. and upgraded iPhones with verizon. I assumed that the hotspot feature worked as when overseas it was simple to enable the feature myself. I specifically confirmed this feature was available when I signed in with verizon. Now when I tried to enable it they say the feature is not available with my plan. Seriously irritated!
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ID
#554240 Review #554240 is a subjective opinion of poster.
Location
Sunnyvale, California

Verizon free tablet with upgrade

received an early bird special if renewed my two year contract and upgrade at a good price for faster router speed. with that i would get a gift certificate for a free note pad by lg. i received the certificate yesterday and today visited verizon at the mall. they didn't have any and if they did, i couldn't have it without signing another contract for two years and an activation fee. it just goes to say, nothing is for free. verizon just wanted to lure me in to spend more money. i am a total verizon customer with wireless and home service. maybe not for very much longer.
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ID
#553058 Review #553058 is a subjective opinion of poster.
Location
Portland, Oregon
Cons
  • False advertisement
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Let the company propose a solution