Verizon
Reviews and Complaints

After 20+ years of paying thru the nose for Verizon we finally abandoned ship and went elsewhere (and saved $$$). We had already paid for Verizon service from cancelled Verizon service from 10/22-11/21 when we decided to move to the new carrier on 10/22. Our phones became active on the new carrier on 10/22 and our Verizon account also became inactive that day (I know because i tried to go in and look at our Verizon account and it said it was inactive). I went into a Verizon store the following week to request a refund for the period from 10/22-11/21 and was told that Verizon cannot provide a refund. Called Verizon customer service and was told the same thing even though they said that the service change did not go into effect until 11/5 (which is total BS). I told the Customer Service Rep that this was tantamount to theft because they charged us and we paid for service that they did not provide to us. I then filed a complaint with the New York State Attorney General but have no delusions that Verizon will issue a refund. They are out-and-out CROOKS! Go elsewhere!!! User's recommendation: Don't use Verizon Wireless! Just don't do it!!!

I decided I wanted the best cell phone service available, and everyone knows that's Verizon. I wasted two full days with them. So I spent literally all day online with Verizon signing up for new service and 2 new phones. Qualified & approved with no problems. I have great credit, great steady income, never late on bills/payments, and a homeowner. I finally get done after many many hours of chatting online and by phone and I receive an email saying my order is complete. I had confirmation numbers and everything. Then I receive an email saying I need to submit a copy of just my drivers license which I did with no problems. I check my order and it says it's processing. Then no new email. I check my order again but this time it says on hold. So I call to find out why my order says it's on hold. The person tells me my order was cancelled because they couldn't verify my identity. Since when does a drivers license not work for verifying identity which is what they asked for? I get no where with the person on the phone and she says she will get a supervisor on the phone (yeah right, I used to work customer service for many years and that's code for just a another voice on the phone) I ask the next person on the phone how can I fix this so my order goes through and I said I can run down to a verizon store and physically show my license or any other document to verify my identity and the very rude person says I can't fix it and suggested I buy a prepaid!! He didn't offer to help me at all. He didn't even offer to redo my order or anything! Just tells me to buy a prepaid! That's the worst customer service I have ever dealt with and I never had this kind of problem with any other cell phone service. User's recommendation: Don't waste your valuable time with Verizon like I did.

To Whom It May Concern: I am living a nightmare. I got my son an apple phone-my account #325839***-*0001-Ralph M Allen-Columbus Ohio 43224--phone 1-61*-***-**** and 1-61*-***-****-I went to your Easton location to set up my sons phone plane. When I went there last November 15,2021-they told me if i did the plan I did I would receive a visa gift card for 200.00--It is now March 2022 and I have yet to receive it. I get zero help when i call customer service which i call over and over again just to get no help. Has this gift card ever been sent out? I can find out nothing about it. I have never received any gift card of any kind? will I ever? I would like somebody to either email me or call me directly with an answer- my phone number is 1-61*-***-****. Please let me know-its not cool to make this type of offer yet not follow through-i will have to reconsider whether i keep my verizon services if i cannot get any help or the card thank you ralph allen User's recommendation: not to use them