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Verizon Fios TV has recently "updated" their On Demand menu system. IT DOES NOT WORK! We attempted to access it and it locked up everything! Had to hard reboot the box to get out of it. That led to more severe problems resulting in over 2 hours of my valuable time and 4 technical support (sic) persons. NOTE: DO NOT use On Demand. They are aware of issues but have not gone public (or fixed them). Their support persons in the Philippines are next... Read more

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I live in a senior citizen condo building, and our landline phones have been going out for 4/5 weeks. Each time we call, the phones are fixed for 4/5 days, and go out again. We have had technicians come 4 or 5 times, and the problem is never fixed. Each technician tells us something different, and it always results in nothing being fixed. We have spent hours on the phone with Verizon trying to get this issue resolved, and also hours with... Read more

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i AM PAYING 266.00 PER MONTH FOR SERVICE. i ALSO HAVE HULU NEFLIX AND AMAZON PRIME. i GOT A BILL FOR A PURCHASED MOVIE ON DEMAND. i HAD PREVIOUSLY CONTACT VERIZON TO TELL THEM THERE IS NO REASEON FOR ME TO PURCHASE MOVIES WITH THE AMOUNT OF MONEY i AM PAYING THE THREE SERVICES. i HAVE FIVE SET TOP BOXES IN MY HOME. I was told I had to go to each one of them to put in a code. I am handicapped and can barely make to my living room at times. I... Read more

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I'd like to take the time to express my frustration about Verizon fios. How can a billion dollar company have such bad customer service and horrible professionalism? I've called several times to speak with a Manager and I get no call back. I am trying to see who can resolve my issue, I was promised that my negative mark on my credit report would be removed if and when I completely my payment arrangement. we moved out of state where Verizon is... Read more

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On 1:00pm January 12 we entered the Mall 205 store, our usual for years. Immediately were taken aback by a very brisk unfriendly rep which was totally unusual for this store, and she very quickly said she could not help us and called the manager. He approached, already with an attitude apparent, no name tag, and would not listen - i tried to show him the email Verizon had sent me to take to his store - he would not read it, and he talked over... Read more

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  • From mobile
  • Jan 16
  • #992253

Without TV, Internet and Phone for Three days. Verizon will send somebody Tuesday it seems. Today was a holiday all of us home without TV and internet. Had important things to do for Son's college starting tomorrow.......

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I've been with Verizon for 11 years and i am on a fixed income but have always managed to keep my phone's. Well i finally have struggled to the degrading end and have fought to keep from bankruptcy but here i am just getting started and my attorney has gave me a number for all my creditors to contract .....oh my god i have been given a different# on every call. Of all things Verizon has a bankruptcy department! !!!! Theres your sign RIGHT????... Read more

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Please don't fall for the Verizon support for women victimized by domestic violence. My daughters new Apple device was destroyed by her abuser. The next step after court was the Verizon store to see what we could do to replace her phone. The result was absolutely nothing! I was required to use another upgrade from secondary line, pay a activation fee, and was enrolled in the insurance plan! I was given a hard sell on adding a tablet and fell for... Read more

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I have been a customer of Verizon for numerous years and was Grandfathered into the 2 year contract with the phone upgrade. Overnight and without warning they got rid of the contracts and are forcing people to pay for the phone in installments. And the upgrade fee also increased to $30 and that doesn't even include the monthly smart phone access fee. I thought when you were Grandfathered in things like this was illegal. They had no issue telling... Read more

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ordered 2 phones. changed mobile carrier due to being cheaper with same plans. asked for return labels 3 diff times. Started in august and fi nally received in oct. put on original boxes and mailed back thru post office. 0 balance on bill. received bill in dec for oer 300.00, callled about the charges, didnt know what charge was for. then received bill for 2,500 in jan. again no explanation. now it is in collections, on my credit report.... Read more

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