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1.6 Based on 369 reviews
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  • Customers like
    • Internet 6
    • You are a bunch of overcharging crooks 4
    • Tv 3
  • Customers don't like
    • Incompetent customer service 82
    • Poor service 30
    • Bait and switch 14

I went to Verizon store with and iPhone 5 that is not working and the store rep told me that it's under warranty so he ordered me a new one. When I got the new one they told me to send the old one back. I did. 2 weeks later they email me and told me that oh by the way the phone is not under warranty, we are not going to send the old one back and you will be charged 299. I called and spent numerous hours with the 'robotic' human and still... Read more

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9/25/16 My issue is very similar to this one online. I could not post to the Verizon forum as I no longer have a Verizon account. https://forums.verizon.com/t5/My-Verizon-Account/Erroneous-outstanding-account-balance-sent-to-collection-agency/td-p/773370 I was a Verizon customer for several years. A high-end customer with an HD DVR and high speed internet and always paid on time (automatically). Their internet and DVR is pretty good, though it... Read more

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Verizon recently changed its email spam settings, without notice. They activated or installed a spam filter on their email server. It was set to erase spam, rather than the option of placing it in a spam file. As a result, emails I sent to myself from other accounts simply disappeared into the ether! I couldn't figure out if the emails were not going out at all (they were), or why I could not download them to my phone or office computer. ... Read more

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We have been a FiOS customer for many years now. We have been really happy with their product for most of these years until a few months ago when I called them to ask a question about an offer I was seeing when logged into my account. The offer was for faster internet and the bundle price was lower than what I was currently under contract for. I wanted to know if I could take advantage of this without breaking my contract, etc. In the end no... Read more

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When i went on line, i was wondering about fios Internet and tv. I went to a live chat and went back and forth with an agent. She asked me for a phone number, which i provided. The chat stated i was under no obligation to commit to them. I stated, i was just wondering about a price, since i wasn't sure when my other contact was expired. So an agent called me and asked me question after question. This went on for about 10 minutes. When i said... Read more

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I have been arguing with verizon for the last year now when they started putting another charge on my bill. My husband and I have been with verizon for the last 20 yrs, cause it's the only cell service that works for rural areas. He needed a new phone, was up to get one, what verizon said on bill, and I was going to change service from net10 to verizon. He seen the Extravert2, slide phone, we seen it online from verizon and went to a store... Read more

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Had a plan with 1 GB data. In the last year, had two data alerts (90% used) with only a couple days left in the billing cycle. On the last bill, the alert arrived with 13 days left in the billing cycle. We decided to up the plan to 2 GB of data use even though we could not figure out why the increased data use occurred. Our original plan was $68. The new plan was to be $74. The bill came and it was for $95. I called and tried to go back... Read more

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  • From mobile
  • Sep 20
  • #922013

Poor poor poor customer service does anybody speak English in this company....be aware what you're signing up for

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  • From mobile
  • Sep 20
  • #922012

Oh my God does anybody speak English in this company I ordered service yesterday and had to cancel it today hopefully it was canceled who knows...on the phone last night for 2 1/2 hours with customer service they didn't understand me and I didn't understand them and they had no idea how to fix my problem...i'm going to be going back to Cox where they all speak English

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Have not had Verizon since 2012 both residential and wireless, I get a bill for 132.36 in 09/2016 for service back in 2012. When I call numbers listed on invoice I am transferred 3 times because they cant find account number, don't know if residential or wireless, then I get a rep who puts me on hold for every question I ask. After being on the phone for an hour no customer rep can tell me why I am getting an invoice after 4 years. Asked rep to... Read more

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