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1.6 Based on 428 reviews
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  • Customers like
    • Internet 6
    • Coverage area 4
    • You are a bunch of overcharging crooks 4
  • Customers don't like
    • Incompetent customer service 83
    • Poor service 31
    • Customer service 17

For those experiencing the recent On-Demand blank screen/partial menu: I unplugged the cable box AND the modem for 30-45 seconds. Problem fixed! You may have to reset the modem to reacquire the IP address, though in my case I did not. If none of that works for you, contact Verizon and tell them to re-send the signal. Start simple though; Just unplug the cable box for 30 seconds...maybe a minute to be sure it reset. That might be all you need.... Read more

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I have been Verizon customer for a long time, so long I still had a unlimited plan. Got a call a week and a half go telling me they are canceling my service in which I was paying a premium. I live in a extended range area but they knew that upfront and that is why I paid so much. I do not know what I did wrong and George, the Verizon Rep is a very rude individual. I was never late on my bill and was with them for at least five years. Here is the... Read more

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  • From mobile
  • Feb 14
  • by anonymous
  • #1008353

Supposedly Verizon was suppose to have this great unlimited data plan, 4 lines for $45 bucks right? Wrong, what your actually paying is $45 plus $110 for 4 lines,plus $31 for a new phone per line, plus $20 service fee per line, plus $11 bucks for insurance per line plus your state taxes which rounds out to about $415 bucks give or take a few pennies!! What a rip off!!

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If Verizon can over-charge just 2 million of its over 100 million customers by $40 per month, then it can steal nearly a BILLION dollar each year. Verizon is systematically defrauding many of its customers with a simple 3-step scheme. 1. By a lack of training & information, Verizon frontline customer service reps unintentionally misrepresent material facts. The American consumer knowing that corporate misrepresentation is illegal assumes the... Read more

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I've spent about 3 months and countless hours on the phone trying to solve a Verizon backup problem. They converted my account from the old backup system to the new Cloud Support right in the middle of my needing to restore my files. I lost connectivity in the middle of a restore session. It's been a nightmare ever since: * Got caught up in some kind of server outage issue that they had and could not even log into my own account * Have to... Read more

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Had to closed my residential account sine I was moving and they do not offer services on my new address. They told me to suspend it until I move (October 2016). After I finally moved called to close the account, sent the equipment. Weeks later received a bill for $400.00 and when I called CS, the representative could not find out why and promised to call me back. He never did and weeks later, a get a letter from a collection agency. When I... Read more

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Day 1: Salesman assures me he is offering the cheapest package for my needs. After he leaves I get the mail and there's an advert from Verizon offering exactly what I just signed up for at nearly half the cost; after some research I discover there are, and have been for some time, even cheaper deals. Shame on me for not researching first, but still, for a company to encourage their sales staff to begin a business relationship by lying and... Read more

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After contacting Verizon customer service every month for the last 7 months. I am still getting a bill for av. $200/mo. I have changed my plan with them so it will not be over $100 a month.. I made sure the rep guaranteed me it wouldn't (I never added any services or went over my data usage) but here I am with a $195.00 bill again. Verizon has the worst customer service I have ever seen. Due to the fact there are many service providers that you... Read more

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They opened a sub account under my name for my son without my approval in march 2015,Verizon shut my phone off and froze my account because my son didn't pay his bill $750 a year later i told Verizon i didn't have a sub account and didn't know anything about it,well Verizon admitted they only talked to my son when they opened the account but i still had to pay for it,well that ended up costing me $1700 that day now another year later Verizon has... Read more

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After being with Verizon for many years I have never had a bad experience with Verizon until today. Customer Service Representative Yolanda seem to not be aware of Verizon procedures. When asked to be switch to someone who would know she put me on hold. Yolanda returned to the phone stating that her supervisor was on the phone and that he would be with me as soon as he was done. This was completely understandable and I had no problem waiting.... Read more

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