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1.6 Based on 396 reviews
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  • Customers like
    • Internet 6
    • Coverage area 4
    • You are a bunch of overcharging crooks 4
  • Customers don't like
    • Incompetent customer service 83
    • Poor service 31
    • Customer service 15
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  • From mobile
  • 12 hours ago
  • #966080

Please, please, please, dont get Verizon fios they suck never should of change from Cablevision . Only have a month with thwm my light went out twice. Turn on 5 boxes boxes and nothing customer service excellent , they did everything. But have to wait 3 days. Not me im waiting 1 day after one day im canceling. Never had a problem with Cablevision. ..i f.....ed up.

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We have been Verizon customers for many years. Recently we moved from New York to Virginia and when we saw we had Verizon Fios available at our new place we immediately decided to get High speed Internet from Verizon. On Monday 28th November we called and placed an order with them. The agent who took my order was extremely friendly, accommodating and understanding. I told her I work from home and need the internet immediately and was reassured... Read more

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Was told that unlimited plan wouldnt go up by company rep. When contacted by executive Tiffany O. Was told in review of notes that indeed i was told that but employee told me lie (probably to keep me from leaving).but went up anyway. BAD BUSiNESS Verizon. Verizon doesnt care about customers. Just their wallets. A 20 dollar a month increase is like adding 2 phone bills a year to my plan. But told pay it or go somewhere else basically. Cant change... Read more

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I bought a house that had a Verizon box on it. I am rehabbing the property and assumed Verizon would like to retain service. My electrician who was re-wiring the house needed info from them on where to run the cable lines and I wanted to confirm the existing box was good. It took a week and a half later trying to get thru on their automated 800 number and still no service. Even after they gave me a "ticket" number and required me to be on site... Read more

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  • From mobile
  • Nov 26
  • #961713

the ohio state-michigan game is one of the biggest of year. How could berizon gios not broacast it ??!!!!?? i rresponsible!!!!

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READ**** i am a very very very pissed customer because of verizons *** "high speed internet" I spent hours on the phone with there uneducated workers that barley speak spanish. They send guys out to fix the issue when they really only look at it for 5 mins and say its fixed and leave. There been 4 different people out here to try to fix several different issues and none of them got resolved. I switched to a dish's internet and there internet is... Read more

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I have been with Verizon for years, Love them! I have had ATT and Sprint and Verizon had the best customer service and call quality for years. Suddenly in September I get no signal or sporadic signal at my house and I am home almost all day every day with no land line. I have spoken to reps many times each month since then and they have tried all sorts of things. first blaming my phone ( when My husband has similar issues with his different... Read more

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VERIZON IS GARBAGE AND I'LL CELEBRATE IF THEY GO OUT OF BUSINESS. IT SEEMS LIKE ALL THE PEOPLE THAT WORK THERE ARE COMPLETE IDIOTS. I'M CANCELLING SERVICE IMMEDIATELY!!! HOPEFULLY IF ENOUGH PEOPLE TELL VERIZON WHAT JERKS THEY ARE, THEY'LL TAKE CUSTOMER SERVICE MORE SERIOUS!!!!!! VERIZON IS GARBAGE AND I'LL CELEBRATE IF THEY GO OUT OF BUSINESS. IT SEEMS LIKE ALL THE PEOPLE THAT WORK THERE ARE COMPLETE IDIOTS. I'M CANCELLING SERVICE IMMEDIATELY!!!... Read more

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I had no choice in signing up for Verizon due to service area -- Ive had one terrible experience after another beginning with splotchy TV service to which I cannot get a service representative to fix the issue. On top of all of this: this is the 4th time I've tried to call about the problem and my wait time is currently 1 HOUR and 20 minutes (still counting). The last wait time was 1 HOUR and 45 min. Who has this kind of wasted time? At least... Read more

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so for 2 years i have been getting the same channels all of a sudden the 2 channels i watch the most are no longer part of my package verizon say oh we gave that to you as a gift because you have show time but now we have taking it away you would think they would be kissing your Bleep when your contact is coming to an end but they dont because they want you to upgrade the nice girl in me lost this battle i told them they could kiss my bleeping... Read more

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