Verizon Wireless is going to start charging a fee to pay a bill online. This is garbage! After years of their trying to get customers to do business online, including making payments, they now slip in the fee. Sounds a lot like what Bank of America tried to do with a monthly fee for having a debit card...they got terrifically bad press/PR, and backed down. There are options with other providers. Interesting that ATT and others have no plans to add a fee. What is Verizon thinking?? There must be a whole lot of money to be made to make it worth the damage is good will! 1297314
 Comments (2) |
| 1. Written by pissed off at verizon on February 1, 2012 from kirkland, washington, US So finally verizon 'backed down' from trying to charge folks another $2. However, I just got a bill from Verizon and they 'jacked on' another 99 cents to my account thinking I would not notice. This 99 cents is supposed to be for Administrative Fees. I promptly filed online complaints with the FTC, FCC and the Washington Attorney General Office on January 18th. Does Verizon think we are *** Consumers or do they know that since they are so big that they can simply 'get away' with this crap. 99 cents is not much but multiply that amount by millions who use Verizon and see what they make as pure profit. More gouging of the consumers. Someone just called me from the Irvine CA Verizon HQ and wished to speak with me about my FTC complaint and he said he needed to 'record the conversation for training purposes'. So I said that I too needed to record this conversation for 'training purposes' and he declined to allow me to do that. So I said I wish to have a transcript then of the recording for training purpose recording and he said no. Boy they just get everything their way don't they? Anyone else notice their new way of trying to get more money from us? Administrative fee of 99 cents...MY BUTT! Everyone needs to file complaints with the FCC and FTC so they get in trouble for this!!!! Lets remind Verizon why their stockholders and CEOs make money...it's because we the consumers buy their product and with all of us banding together to put a stop to this greed....maybe we can make a difference for the real people in this country not the CEOs! |
| 2. Written by Dan on December 30, 2011 from marysville, washington, US I think if Verizon wants us to select auto pay, then instead of trying to institute a penalty, they should offer a discount! |
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