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Verizon overcharges on every bill!
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Feb 8, 2008 Verizon complaint |
For the past year, Verizon has sent bills overcharging and for services I did not have. If you do not look closely at your bill, you will simply pay for more than you are getting. My bills were so incredibly high, that I couldn't miss the errors.
When you call customer service, first you are on hold for minimum of 30 min. before your call is taken, and I have received responses such as "I don't know why your bill is so high" or "That's your bill".
After complaining to the Better Business Bureau the first time, I finally got a customer service manager who was suddenly willing to fix what he admitted were incorrect charges. But calling him monthly wears me out, to be honest, and he apparently only returns calls when he feels like it.
So, back to the BBB, the FCC, the Division of Consumer Services I go. Join me. If you are being overcharged by Verizon (and you probably are), do not pay more than you rightly owe. My next stop is the State Attorney General's office.
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1. Written by Kayla Choi, on 02-05-2008 19:06
I too am being overcharged for the past 5 months and there is still no solution. I think that I've developed neurosis because of stress experience every month with the verizon bill. I've had to call the incompetent customer service every month since I signed up for the triple freedom bundle back in December 2007. The problem is simple to fix; they are not giving me the right discounts for internet and TV. One customer service was so incompetent that she couldn't do simple addition and told me that the bill was right when it was obviously wrong. She told me that the bill was right and if I was not satisfied with her answer that she'll have someone call me and hung up on me. She was very rude. No one called so I had to call back and this time the customer service was more competent and he figured out the problem was in my internet portion. He gave me a credit so it'll make that month correct but he couldn't guarantee that it would be fixed permanently since they had to inform the IT department. Lo and behold next month came and I was still getting overcharged. Again, told that they can't do anything and have to send it over to the IT department. Why can't the customer service fix the problem on the spot? They still can't guarantee when this problem will come to an end. I also returned two of the set top boxes and it's still on my bill. I dread everytime I have to call Verizon. I even had to get a new cell phone account with T-mobile instead of just adding my son to my Verizon Wireless account since I was afraid more problems would arise. If this problem persists then I'll have to contact BBB.
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