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Verizon Fios - Constant billing errors
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Apr 11, 2008 Verizon complaint by Artimid |
Stay away from Verizon. If the cable company would offer me even a bit faster upload I would immediately cancel FioS. It all started initially with a billing error for $1300 that nobody could explain, and took six months to get back, dealing with many VP's. I also had a $2000 credit given, that they created fake bills for to use up that balance, as we will see with my recent problems.
First: Had them for two to three years, and suddenly they cancel my account saying I didn't pay. The problem is that they had taken my money, as always, from my bank account. So I activated a new account, since they were completely unable to turn mine back on.. and they charged me $70. So in a three day period, I was charged $109.95.
Two: They eventually sent me a check for $30.00 instead of my $40 that I was paying. Then shortly after they took $70 instead of $44.95 they stated they would. I assume they took $70 to get into my account after being given a $60 credit.
Three: A bill for $1620.00 or so was sent to me with no information on it. I called, and nobody was able to tell me what the bill was for.. just that it was being taken. They applied my $2000 credit to this extra account and wiped out my credit that was never actually applying to anything. (They kept charging me while I had my credit.)
Four: Then, I get another charge the next month for $55.95, and all of this - keep in mind- is being taken directly from my bank account. When I setup my account, they required a credit/debt card and wouldn't send me a bill.
Now, I have to call to fight to get all this back, but I put it off, and why? Because when I call, I speak to NO less then 30 people each time. Every time. I have called (several times) at 8:30am, and been on the phone until being hung up on at 6:00pm because I was transferred to a department that was closed.
So stay away from these bastards, I have spent weeks on the phone just to get my account back on when they kept taking my money. I have spent every day for 6 months calling to get back my money that they took from my account (almost getting kicked out of school because I couldn't pay tuition) without warning. So avoid them!!
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