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Home  »  Consumer Reviews  »  Telephone  »  Verizon DSL internet service - the most horrible service
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Verizon DSL internet service - the most horrible service
Feb 27, 2008
Verizon complaint by Vladi123456
This is kind of an old story, but I am still so mad at Verizon that I will never use anything Verizon-related ever again.

I signed up for a Verizon internet service a couple of years ago. Internet service would work for a few hours and then stop working for a few hours. When I would call customer service - after being on hold for hours they would promise to send a tech to my house. I would take a day off from work (my personal vacation time), but the tech would never show up. Of course nobody would call to tell me nobody was coming. Then I would call customer service again and wait on hold for hours until they would promise to send a tech. Who would not show up again. They have missed three appointments in the row, and I've lost half of my vacation time sitting at home waiting for Verizon people to not show up. After that I decided to cancel my service, but unfortunately I waited too long - after being enrolled for a month I had to keep my service for a year, or pay a fee to end my contract. I tried to argue with them that my internet service was non-existant, and their techs kept missing appointments and I've lost so much of my vacation time because of them, but they didn't care. They just sent my bill to a collection agency. I paid it in full since I didn't want to ruin my credit over $90. But oh Verizon - I hope sooo much ya'll go out of business real soon

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