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Home  »  Consumer Reviews  »  SERVICE  »  Mad As Heck!!
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Mad As Heck!!
Mar 5, 2008
Verizon complaint by Lugeditor
I became a telephone and Internet customer in 2004 when I moved to New Jersey. I ceased being a customer in July 2007 after having repeated problems with Verizon's hi-speed Internet service.

I grew weary of having continued interrupted service and having to reset my router every time I lost service. The last straw was when I asked them to downgrade my phone service and they turned off my modem, causing me to once again have to reset the router.

In July, I cancelled my phone service, but apparently they didn't cancel my Internet service. As a result, I kept receiving monthly bills. After repeatedly writing to them by e-mail and including letters with invoices, I was totally ignored. No one at the company ever responded to ANY of my inquiries.

I just spoke to a collection agency representative who asked for $149.06 “or it would go on my credit report.” He told me that I was sent a package by UPS in January requesting that I return the modem I was given for connecting to the Internet. I NEVER received any package from them – by UPS, or by mail for that matter. I was more than willing to get rid of the modem since I switched over to Comcast and no longer need it.

After how I was treated for three years, they had the incredible nerve to ask for money that they don’t deserve. I was always an impeccable customer, paying on time and in full, but will NEVER, EVER be a customer again. Hopefully, this will save others from having to go through what I’ve gone through.

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