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Until a few weeks ago, I worked in Verizon's "complaint department" (i.e. the Flextronics repair and sales desk)".I thought this practice was only in the Mountain area until I went to a training session a few months ago and talked to other Flextronics trainees/. It turns out, most Verizon stores have no problem with signing a customers' name to a contract or other agreements if they "forget" to get it while the customer is still in the store?.
It was one of the legal issues that I had a problem with and questioned/. Naturally, I got the rep as "not being a team player"'.
I'd suggest EVERYONE ask to see their signature records over the last few years;. I'll bet you find at least one signature that looks nothing like your own, usually more of a lumpy line like a seismograph would display/.
If your original contract is one of those "substitute signatures", I'm willing to bet you're not obligated to the contract..
If a class-action lawsuit is started over this, I'm more than willing to testify that I was told on numerous occasions to sign customers' signatures to things, that others have told me they've done it in other areas, that I've witnessed coworkers doing it. What is happening is not right and someone should put a stop to it. 12967e9
 Comments (14) |
| 1. Written by Switchfromverizon on May 17, 2012 from new york, new york, US OMG! But why don't you former employees write a letter to the Attorney General and the regulatory agency and FCC? You are obligated to let these agencies know that this is going on so they can investigate it. I'm sure if you opened that pandora's box there are many others who will join your team of complaints and confessions. Do not just complain here, take it to all the larger agencies that have teeth. Thank you all for your honesty. |
| 2. Written by Verizon PAYBACK on March 26, 2012 from livonia, michigan, US PAY YOUR BILL I have found the best way is to get them in the pocket book. Pay them $1.00, then pay $1.01, then $1.02 etc... this way they will pay excessive transaction fees to the credit card companys, revenge is sweet |
| 3. Written by WyWren69 on February 29, 2012 from cheyenne, wyoming, US @Lily08574 Glad you were able to respect your place of employment. But that is YOUR experience.  The amount of lawsuits regarding Verizon's behavior and lying to customers is evidence enough that your experience is not the norm. Some people are happy in positions where they lie by omission to customers in order to make sales goals every single *** month... but I wasn't and I'll never go back to it. |
| 4. Written by Lily08574 on February 29, 2012 from mt. laurel, new jersey, US I was an FTS for Flex. I loved working with VZW team members and customers. The VZW employees I worked with were nothing but honest, respectful, knowledgeable, and helpful individuals towards customers. |
| 5. Written by ricardo rodriguez on January 13, 2012 from washington, district of columbia, US I just got an iphone4 and an ipad2 from a verizon store @ route 1 in bowie.The employee wadeing on me gave me the maximum plan for both plans without me knowing it.I told him I only needed wi-fi for my ipad2 but gave me number for it, now I am paying for too telephone numbers.I ended paying $900,for my Ipad2 and $400 for my Iphone4.my monthly payments are like $250 a month.All I wanted was a good phone and a computer to use @ home. Becarefull |
| 6. Written by whatpaperwork on March 25, 2011 from glassboro, new jersey, US It doesn't surprise me. They're probably trying to rationalize their criminal fraud by saying it was just to meet a quota. The ends justify the means in cheating criminanl minds. And "if the customer complains it will be taken off the bill later" I heard many of the field technicians are the exact opposite but still falsifying records. Heard many hate to write bills on uninsured customer problems so they fraudulently lie on their trouble reports saying the problem was out in the company cable. This costs the company money, they cheated their employer out of money by not billing the customer. The company also can use cable trouble reports to justify maintenance costs or new plant for subscriber rate increases. So the public must pay because a lazy technician hates paperwork. |
| 7. Written by I went AWOL on March 24, 2011 from minneapolis, minnesota, US I left VZW corporate sales and never looked back. 3 years with that company doing retail sales and I didn't even say goodbye. Forging a customers sig? It happened ALL THE TIME. As long as your numbers were good, you could get away with anything. Anything. They're all internally brainwashed, overstressed, idiots on a highway to heart problems and early balding. Flextronics was a pretty reputable company... It's just VZW and their shadiness... You guys deserved to be paid VZW wages btw (valuable employees). Its amazing what you can get away with in the US with a ton of money. Sell sell sell, deny deny deny. |
| 8. Written by boyo & Jimmy on January 16, 2011 from new york, new york, US Mrs.Vinoo naidu is also known for (AKA=Vinny,Vino,Vino,Venoo).Here is the serial#691008025 of a BOSCH litheon 36 volt hammer drill. About 10 of these hammer drill which was stolen by Mr Vinoo Naidu to sell,Cause his slave-trade is a snitch-box. so we are snitching on Mr Vinoo Naidu. Many Dewalt cordless drill,saw-z-all ,and Verizon fiberglass ladders was sold.I am Mr Vinoo Naidu Brother, so yes i did receive so item for free from him  .VINOO NAIDU SHOULD STOP STEALING,CAUSE THE GOVERNMENT DOES NOT LIKE COMPETITION.He know this after stealing for the Guyanese government back in 1984.He is also a drunk driver(records will show) |
| 9. Written by ROGUE EMPLOYEE @ VERIZON on December 19, 2010 from new york, new york, US Warning: Version Worker in NYC (Springfield Garden Queens depot)(VINOO NAIDU) at 113 Hausch Blve Roosevelt long island(11575) is stealing telecommunication device & tools from his supervisory position.He is selling these device &tools to other country in exchange for favors and property. He currently own property in the Dominican Republican (evading tax)and other nation.VINOO NAIDU Also has a history of thrift($10,000) in the Guyana government while working for the Guyana Customs Enforcement. His family (Raymond Mohabear) is a tax (fraud) accountant who was audit many time and is now facing deportation.They are Hindus living in long island hiding from his native government.V NAIDU is married to Hansranie Samaroo Ramdhari under lic # X92006444.Mr V. Naidu also receive a DIS-HONORABLE DISCHARGE from the US Army for thief and fraud document.This individual current work with the communist party(working -man-party).He is a violent/dangerous alcoholic with Reproduction problem/issue. contact at 917-589-7625 |
| 10. Written by WyWren69 on November 1, 2010 from cheyenne, wyoming, US RE: Really, on 16-03-2010 21:56 WRONG!! The Flextronics people take their cues from Verizon corporate officers. On more than one occasion, it was the VERIZON manager who simply "hinted" that I get a signature "any way I could". Verizon is crooked through and through. That's why they're now being sued for those "data" charges. We were not allowed to suggest to customers that they simply block the feature, or to even tell the customer they COULD block it. SELLSELLSELL was the daily mantra. I hated it. |
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