Verizon Complaints and Reviews

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Verizon
Main address: 140 West Street 10007 New York NY
800-VERIZON (800-837-4966), , http://www22.verizon.com/content/contactus/usercontrols/SendEmail.aspx?URL=/Channels/Content/Contact
  • 1,417+23 mobile complaints
  • $290K claimed losses
  • $202 average
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  • From mobile
  • Verizon
  • Nov 12
  • by anonymous
  • #556868

The worst cell phone company ever!!!!Their customer service sucks,but yet they never do anything to change it!!!Theres always fees here and there all over my bill,late charges for anything they can thinknof!!!! Add comment

     

  • Nov 11
  • Cellular Phone
  • Salt Lake City, Utah
  • Contract Termination
  • 33

After multiple phone calls to Verizon Customer Service to economically and efficiently disconnect service after my contract, I was misinformed, lied to and cheated on my final bill. Shame on you Verizon for your lack of integrity. Customer service told me to wait until a specific date to avoid a $120 per line, early termination fee. That was doable since they would prorate my final bill. When... Read more

Was this review helpful? 3 0

     

  • Nov 06
  • Cellular Phone
  • Detroit, Michigan
  • Cell Phone
  • 24

Verizon wireless ak.a. redous puke anyways i had screen issue at time screen would not turn on under warranty no i went store they did not give any replacement phone or offer anything no not good company any they still claim i owe them still $600 plus $250 security deposit which is $850 every time try clear account sprint it is always something no we cant turn your phone on you owe us money no... Read more

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  • Nov 05
  • Cellular Phone
  • Sunnyvale, California
  • Iphone
  • 28

All my experience with iPhone had been in the UK until I recently moved to the U.S. and upgraded iPhones with verizon. I assumed that the hotspot feature worked as when overseas it was simple to enable the feature myself. I specifically confirmed this feature was available when I signed in with verizon. Now when I tried to enable it they say the feature is not available with my plan. Seriously... Read more

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  • Oct 22
  • Cellular Phone
  • Ewa Beach, Hawaii
  • Phone Data Loss
  • 2
  • 2
  • 52

10.20.12 No service on my phone, No call, No txt, No Internet - it just had to happen on my anniversary day! Called CS spoke with Maurice who was by the way very helpful and patient.. With the 3 hours I've spent on the phone with him I must say that's quite impressive for a CS rep!! He's an asset - the only issue I had at the ending with the back up that we did, my 1800 photos were not restored... Read more

Was this review helpful? 2 0

     

  • Oct 12
  • Cellular Phone
  • Fraudulent Purchasing Activity
  • 29

VZW allowed someone to purchase an iPhone and extend my service agreement on my wireless account. When I caught this - and it's just luck that I did -, after exhausting phone exchanges with Customer Service and Fraud, they finally removed the charges and reset my service date. Be aware if you use auto-pay that you need to check your bills! When a purchase is made VZW says that they send an email... Read more

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  • Oct 10
  • Cellular Phone
  • Colonial Heights, Virginia
  • Wireless Services Payments
  • 22

Verizon's Financial department told me I was only making minimum payments per month. I pay what the Kiosk says I owe. Sometimes I pay more. They said they couldn't do anything to resolve the problem,I would have to pay it or suffer shut off. And then reconnect fees and so forth. Why couldn't they just text me like they would anyone else, instead of threating with shut off and collections agency... Read more

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  • Oct 10
  • Cellular Phone
  • Poor Customer Service
  • 13

Rochester MN..no way to get through to the local stores. As far as the billing and the numbers to call...impossible to talk to a rep. It looks like you need a 100 words so I will also say that the 55932 area's reception is ridiculous in this day and age. Looks like I am only at 50 words and this must be a company thing but if this goes through or not I will spread the word from a long Verizon... Read more

Was this review helpful? 2 0

     

  • Oct 02
  • Cellular Phone
  • Lewis Center, Ohio
  • Hidden Fee
  • 1
  • 1
  • 47

I have been a loyal Verizon customer for many years. Purchased an Apple iphone 6 at the Apple store, and subsequently get charged a $30'"upgrade" fee. How ridiculous is this? Verizon could care less, any opportunity to apply a bogus fee, they will take, and they are not willing to credit this fee. Apparently, keeping $30 is more important to Verizon than keeping a long term customer. Even... Read more

Was this review helpful? 0 1

     

  • Sep 27
  • Cellular Phone
  • Phone Replacement
  • 26

Filed a claim on Friday. Verizon did not have a replacement phone in their stores of course and I was told a new phone would be shipped to my local store the following Tuesday. I travel and was not back in town until the following Saturday. The store sold the phone that was shipped to them. After a couple of calls and not being connected to a supervisor as I requested I was told the phone will be... Read more

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