1.8
  • Great coverage2 votes
  • Internet2 votes
  • Tv2 votes
  • Customer Service18 votes
  • Poor Service10 votes
  • Incompetent customer service8 votes
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  • 17 hours ago
  • Cellular Phone
  • Staff
  • 11
  • REVIEW RATING 4/5

I had to contact the Corporate office to get my issue resolved with Verizon. In one day I spoke to 8 people.. was hung up on.. told the issue was my fault, almost yelled at, each individual said they didn't deal with the problem and passed me on to somebody else. I spent 3 1/2 hours on the phone.. thank heaven for speaker phones so I could work on other things that were more fun. I've been a... Read more

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  • Jan 12
  • Cellular Phone
  • Akron, Ohio
  • Iphone 6 Plus
  • 15
  • REVIEW RATING 4/5

Had in my truck heat made screen crack and pay for ins and get told I had to drop it nice like to no how that is thank you for all u have not done for me thank u for takeing my money and just pay bill or no phone pay for ins for what nothing you all will see we will not take it so hope u the best in robing us but we will find batter Ones to help and give us what they say look me up please I wold... Read more

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  • Jan 11
  • Cellular Phone
  • Redding, California
  • Cell Phone Number Transfer
  • 17
  • REVIEW RATING 5/5

I bought my son a verizon phone for Christmas to use as prepaid. We called the day after xmas to start the port from Straight Talk to Verizon. It is now Jan 11th and we have been told so many different stories about what is happening with the port that I can't tell which rep is the true liar. Everytime we call we are told the port needs to be done again. I spoke w/rep yest (the 10th) who said... Read more

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Im very dissapoinyed in the forced change of ny plan. I paid $60 a monyh and that covered all my data for the most part. Now im forcrd to buy extra data which i have spent and extra $60 on this month. I want yo have my money on ny verizkn avcount refunded or transfered to another provider along with my number. Add comment

  • Dec 08, 2014
  • Cellular Phone
  • Matthews, North Carolina
  • Cell Phone
  • 62
  • REVIEW RATING 4/5

Extremely frustrated with Verizon! Have been a customer for five years and have bought multiple phones through Verizon but now I want to buy a new phone for my wife and they are treating me like ***! I will definitely not be continuing my service with them if this is how I am treated in stores as well as from the customer service online. I would rather pay money to get out of my contract and go... Read more

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  • Dec 04, 2014
  • Cellular Phone
  • Albuquerque, New Mexico
  • Phone Line
  • 35
  • REVIEW RATING 5/5

Dear Mr. McAdam and Mr. Mead: It is unfortunate that I am having to write to you about the downright AWFUL, rude and unpleasant experience I had in your Coronado store location on Louisiana BLVD in Albuquerque last night. I am a Small Business owner and I was a Retail District Sales Manager for 15 stores for over 25 years. I TOTALLY understand the challenges that a retail store team faces over... Read more

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  • Dec 01, 2014
  • Cellular Phone
  • Norfolk, Virginia
  • Billing Department
  • 35
  • REVIEW RATING 3/5

NOT please with Verizon. My bill hasn't been consecutive for the past three months. The sales rep relayed false billing information. They charged me almost $150 on my bill just for cutting a phone on that I brought in from home, the sales rep told me It would be $40. Then it goes down for the month of September. Now it went back up an additional 10 dollars. Customer service was NOT helpful and my... Read more

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  • Nov 25, 2014
  • Cellular Phone
  • Portland, Oregon
  • Phone Upgrade
  • 31
  • REVIEW RATING 4/5

An inexperienced representative said he was matching Best Buy's trade in prices and ordering my upgrade phone. When I did not receive a confirmation I called Verizon and no record. They investigated the call and agreed to give me what I was offered for a trade in and Isent my new phone. I spent HOURS on the phone to resolve. I mailed my phone back to Verizon and have not seen a credit 10 days... Read more

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  • From mobile
  • Verizon
  • Nov 12, 2014
  • by anonymous
  • #556868

The worst cell phone company ever!!!!Their customer service sucks,but yet they never do anything to change it!!!Theres always fees here and there all over my bill,late charges for anything they can thinknof!!!! Add comment

  • Nov 11, 2014
  • Cellular Phone
  • Salt Lake City, Utah
  • Contract Termination
  • 59
  • REVIEW RATING 4/5

After multiple phone calls to Verizon Customer Service to economically and efficiently disconnect service after my contract, I was misinformed, lied to and cheated on my final bill. Shame on you Verizon for your lack of integrity. Customer service told me to wait until a specific date to avoid a $120 per line, early termination fee. That was doable since they would prorate my final bill. When... Read more

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