1.9
  • Internet5 votes
  • Great coverage3 votes
  • Tv3 votes
  • Customer service34 votes
  • Incompetent customer service22 votes
  • Poor service19 votes
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  • 1 day ago
  • Cellular Phone
  • Austin, Texas
  • Verizon Account Charge
  • 1
  • 1
  • 8
  • REVIEW RATING 4/5

They are refusing to refund for services that I did not use. Even though many representatives said I was going to receive a refund on my final bill. I switched carriers on March 14, 2015 and the bill cycle is from the 24th through the 25th of the month and because I cancelled at the middle I did not deserve a refund for the unused portion. Jeff Supervisor in Washington employee id 326417 said... Read more

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  • 1 day ago
  • Cellular Phone
  • Sanford, Florida
  • Mobile Phone Unreliability
  • 5
  • REVIEW RATING 4/5

I am an extremely busy person and my family has been with Verizon for over a decade. I bought a droid turbo from them in Nov and immediately had problems with it the replaced it. Then in dec or jan I had more issues and they replaced it again. So now I am even having more issues ( the phone randomly shutting off, slow, and overheating. I called them last week friday I believe the 17th of Nov and... Read more

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  • Apr 14
  • Cellular Phone
  • Dallas, Texas
  • Billing Department
  • 19
  • REVIEW RATING 3/5

I close my account with verizon, and request a final bill, which they send me and after paying it in full, they send me to collection for a another bill that the said I owe, I can't argue with them and their harassment so I chose to pay the extra $236.83 wishing they will go away, but not even after cashing it and even though, I have the confirmation number of my "new" final payment they make me... Read more

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  • Apr 14
  • Cellular Phone
  • Northampton, Massachusetts
  • Cell Phone Repair
  • 9
  • REVIEW RATING 4/5

Phone has now been out for 2 days. Service center has a phone tree that takes 10 minutes to wade through. Personnel there can't seem to resolve ANY issues, and just transfer you around to others. Asked for supervisor (Jenna Malo was the name I was given), was transferred to her phone and left on hold for over 15 minutes. Finally hung up, which is what they apparently expect you to do by... Read more

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  • Apr 08
  • Cellular Phone
  • Detroit, Michigan
  • Bundle Package
  • 31
  • REVIEW RATING 4/5

Verizon persuaded me to renew my contract in Nov 2014 by offering me a free tablet with NO monthly fee increase. That was the beginning of a real challenge. No one explained that the data usage would be prorated. So right off the bat my data usage was over the allowed amount. I called and complained and they increased my data usage for an additional amount. That increase was supposed to be... Read more

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  • Apr 02
  • Cellular Phone
  • Frederick, Maryland
  • Iphone 6
  • 42
  • REVIEW RATING 4/5

On October 18, 2014. My husband and I purchased our iPhone 6 from Verizon. They were ordered because the store did not have them in stock. On October 25, 2014 my phone arrived, I went to the store to make the switch for T-Mobile to Verizon. I also purchased a warranty for lost or stolen for an extra amount of money. Everything went fine. I was happy with my new phone and the service. On March... Read more

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  • Apr 02
  • Cellular Phone
  • Raleigh, North Carolina
  • Billing Department
  • 21
  • REVIEW RATING 4/5

Today I spent 2 hours plus in the phone attempting to get an issue resolved through their out-sourced customer service. The call ended when I was put on hold for 32 minutes waiting in the eternal que for a supervision that never came. The issue to be resolved was reimbursement of an equipment charge of $499 for a broken phone that was not returned because they never sent the return mailing... Read more

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  • Apr 01
  • Cellular Phone
  • Monessen, Pennsylvania
  • Phone Service
  • 27
  • REVIEW RATING 5/5

Deep Dark is back again, my Verizon phone and internet got to a little expensive or another case of where the ends didn't meet again. So they tell me the turn on amount for basic phone service of 180 with a total amount of 290 to turn my internet back on after a 15 minute wait. I tell them tomorrow and that I can only do basic phone for now and can pay 180 tomorrow. The next day I call and make... Read more

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  • Mar 29
  • Cellular Phone
  • Bridgewater Township, New Jersey
  • Ipad Air 2 32Gb
  • 19
  • REVIEW RATING 4/5

I purchased and iPhone 6 and the salesman told me I could also get a deal on an iPad Air. There was no model on display but told me the original iPad Air could replace my older iPad 2. I bought both and took them home. On the very next day, I realized the iPad Air only had 16G when trying to restore from my iPad 2 and it would not replace my 32G iPad 2. I immediately returned it to the store... Read more

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  • Mar 28
  • Cellular Phone
  • Bremerton, Washington
  • Phone Account
  • 15
  • REVIEW RATING 3/5

Customer Service Rep. Changed my Cell Phone account Plan 2 months in a row, increasing the bill each time- completely UNAUTHORIZED and UNKNOWINGLY to me!! Vaness" said she would credit me-4weeks later, no credit and no change! They also gave me 3 wrong numbers for Financial Services . They are screwing around with MY money and not working with me to fix it!! They give me the run around and I'm... Read more

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