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  • Internet5 votes
  • Great coverage3 votes
  • Tv3 votes
  • Customer service27 votes
  • Poor service17 votes
  • Incompetent customer service14 votes
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  • Mar 10
  • Cellular Phone
  • Long Beach, California
  • Charge
  • 16
  • REVIEW RATING 4/5

i was arrested last Wednesday nite at 4 am and started making calls to my boyfriends cell phone i made 14 attempts and he was able to answer 3 times .. but i have 12 charges on my credit card.. his phone is in my name on my accounts. In fact the 3 calls that he answered by him were charged a lesser amount than the ones he did not answer.. so how in gods name are unanswered calls costing me... Read more

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  • Mar 03
  • Cellular Phone
  • New Orleans, Louisiana
  • Samsung Galaxy 5
  • 21
  • REVIEW RATING 4/5

I purchased two new Samsung Galaxy 5, under a new plan. I was given two envelopes for both phones to mail back to Verizon as requested by the young man who was very nice. They were sent out in November of 2014, one arrived, and the other never made it. I gave Verizon the tracking information numerous times and they still today March 03, 2014 have not received the other one. It shows the last... Read more

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  • Feb 20
  • Cellular Phone
  • Cliffside Park, New Jersey
  • Samsung S5
  • 19
  • REVIEW RATING 3/5

They promised me refund on my phone Samsung S5, never got it. They promised me cell phone bill $75 a month. They are charging me $80. I have scheduled auto pay multiple times, they are not applying it and every month trying to charge me late fee. I have spoken with customer service about it multiple times nobody cares. The chat window, they do not respond. They claim they can not send me an e... Read more

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  • Feb 20
  • Cellular Phone
  • Cliffside Park, New Jersey
  • Service Cancellation
  • 20
  • REVIEW RATING 4/5

I canceled my service and paid on my bills owed and the cancelation fee and taxes owed from years ago 2010 about and I just get a letter saying I owe the same amount from there creditors which the lady did not give a *** about looking into seeing if I paid or whatever one of the reasons I cannot be a Verizon customer seems they hire dishonest people and if you have people who try and pay off... Read more

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  • Feb 19
  • Cellular Phone
  • Tracy, California
  • Phone Service
  • 19
  • REVIEW RATING 4/5

Verizon accepted a payment on 2/17 and then suspended phone lines on 2/19 without notice. They are going to assess a $20 per line fee to reactivitate. We have been their customers for 8 years and are tired of the "I only care about the mighty dollar attitude" that Verizon lives by. Where's the customer service? Seriously, Verizon can't send a text stating that your line is scheduled to be... Read more

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  • Jan 28
  • Cellular Phone
  • Staff
  • 71
  • REVIEW RATING 4/5

I had to contact the Corporate office to get my issue resolved with Verizon. In one day I spoke to 8 people.. was hung up on.. told the issue was my fault, almost yelled at, each individual said they didn't deal with the problem and passed me on to somebody else. I spent 3 1/2 hours on the phone.. thank heaven for speaker phones so I could work on other things that were more fun. I've been a... Read more

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  • Jan 12
  • Cellular Phone
  • Akron, Ohio
  • Iphone 6 Plus
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

Had in my truck heat made screen crack and pay for ins and get told I had to drop it nice like to no how that is thank you for all u have not done for me thank u for takeing my money and just pay bill or no phone pay for ins for what nothing you all will see we will not take it so hope u the best in robing us but we will find batter Ones to help and give us what they say look me up please I wold... Read more

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  • Jan 11
  • Cellular Phone
  • Redding, California
  • Cell Phone Number Transfer
  • 32
  • REVIEW RATING 5/5

I bought my son a verizon phone for Christmas to use as prepaid. We called the day after xmas to start the port from Straight Talk to Verizon. It is now Jan 11th and we have been told so many different stories about what is happening with the port that I can't tell which rep is the true liar. Everytime we call we are told the port needs to be done again. I spoke w/rep yest (the 10th) who said... Read more

Was this review helpful? 1 0

Im very dissapoinyed in the forced change of ny plan. I paid $60 a monyh and that covered all my data for the most part. Now im forcrd to buy extra data which i have spent and extra $60 on this month. I want yo have my money on ny verizkn avcount refunded or transfered to another provider along with my number. Add comment

  • Dec 08, 2014
  • Cellular Phone
  • Matthews, North Carolina
  • Cell Phone
  • 69
  • REVIEW RATING 4/5

Extremely frustrated with Verizon! Have been a customer for five years and have bought multiple phones through Verizon but now I want to buy a new phone for my wife and they are treating me like ***! I will definitely not be continuing my service with them if this is how I am treated in stores as well as from the customer service online. I would rather pay money to get out of my contract and go... Read more

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