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  • Customers like
    • Internet5
    • Great coverage3
    • Tv3
  • Customers don't like
    • Customer service43
    • Incompetent customer service24
    • Poor service21

  • Aug 08
  • Cellular Phone
  • Auburn, Washington
  • Verizon Activation Fee
  • 26
  • REVIEW RATING 4/5

Signed up ForVerizon iPad plan . Was told I had 14 days to cancel and receive credit for activation fee. The service did not work in my location. Called within that period to cancel and was told that I was receiving the credit. Got the bill weeks later and called. Told that I was responsible for the activation fee and the grace period was 3 days. Directly contradicting the tech rep and customer... Read more

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  • Aug 04
  • Cellular Phone
  • Verizon Cell Phone Plan
  • 1
  • 1
  • 47
  • REVIEW RATING 4/5

After my experience with Verizon Customer Service. I was called a liar, lied to and everything else you can say. They took my contract cell phone and changed it to a prepaid phone without my consent. Make matters worse. Lied to me. Tried to cover up the issue and everything else. I actually did something smart that they don't like. I recorded every conversation with Customer Service. It... Read more

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  • Aug 01
  • Cellular Phone
  • Roseville, California
  • Cell Phone
  • 24
  • REVIEW RATING 4/5

I renewed my contract and got a phone and a tablet. The tablet never worked for me and I didnt use it. Eventually contacted verizon and went through support for more than 1 hour. didnt work. Then I took it to the store. checked and the rep said there will be a replacement sent to you. After 3 weeks the same has come back to me. 1. Verizon has charged me for 6 months and not able to use the... Read more

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  • Jul 29
  • Cellular Phone
  • Verizon More Everything Plan
  • 32
  • REVIEW RATING 4/5

About a little over a 2 years ago we decided it was time to upgrade our phones and add data to our plan. We were pretty much out of contract for about a year and on the existing old contract of 3 years so an upgrade was needed. The customer service sales rep we were dealing with was giving us the low down on the plans and phones we could get so we ordered and went with a plan and had her repeat... Read more

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  • Jul 29
  • Cellular Phone
  • Sevierville, Tennessee
  • Cell Phone
  • 15
  • REVIEW RATING 3/5

Well on monday i was trying to get my oldest son a new phone and veerizon told me thst i couldnt not do it because i had a bill from lastyear that i was willing to pay to get my son another phone. Instead of telling me when on the phone with me that they tool next months phone bill and i couldnt get another phone i just called and asked for my money back. So iwent to another company and cant wait... Read more

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  • Jul 28
  • Cellular Phone
  • Kerrville, Texas
  • Verizon Early Termination Fee Policy
  • 1
  • 1
  • 28
  • REVIEW RATING 4/5

Verizon failed to provide adequate service and equipment! Contacted them and they said if they found signal was inadequate with a signal check, I would not have to pay ETF's! Well of course they said the signal was fine! When you have to hold your phone up above your head to make a phone call outside, the signal is not fine! Or better yet, when your family members have to go into a bathroom to... Read more

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  • Jul 09
  • Cellular Phone
  • Yucaipa, California
  • Samsung Galaxy Edge
  • 14
  • REVIEW RATING 4/5

My droid max completely died and i was given (had to paid additional $) a new phone.- Samsung Edge. The phone provided inconsistent texting. I frequently received a message that messaging had stopped. Did i want to report the problem? I choose to report it every other time just to see what hastened. In addition to the texting problem, my keypad went to black screen when i tried to input... Read more

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  • Jul 07
  • Cellular Phone
  • Jefferson City, Missouri
  • Cell Phone
  • 6
  • REVIEW RATING 3/5

itiredto get help with phone problemstire every thing verison said to dindnot help verison told at lest three worksers said would call me back to help they did not one said they would traid phones he had to call his supervicer never calld back last one said verison would do a one time traid back my phone is only a month and i spent at lest twi weeks of that tring to get somthing done last one... Read more

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  • From mobile
  • Verizon
  • Jul 06
  • by anonymous
  • #661306

my verizon cell increased by $10.00 starting this month 7/15.. i called them and they said i was given a $10.00 promotion credit for a year and now it's up. what a lie..What promotion? and my 2 yr. contract is up 10/15. i am pissed and want them 2 call me... Add comment

100% FULL

  • Jun 09
  • Cellular Phone
  • Vincentown, New Jersey
  • Cell Tower
  • 2
  • 2
  • 75
  • REVIEW RATING 5/5
Verizon - Bad Signal Tower #1PL33XC461 Route 206, Tabernacle, NJ 08088
1 of 2

BAD SIGNAL TOWER ~ #1PL33XC461 Route 206, Tabernacle, NJ 08088 ________________________________________________________ TOWER SIGNAL FACTS: Mid November 2014 ~ Tower signal caused cell phone bars to drop in half… ~ My cell phone bars dropped from 4 to 2 bars! January 17, 2015 ~ (approx 7-8pm) Tower signal caused cell phone bars to drop in half again! ~ My cell phone bars dropped from 2 to 0 bars!... Read more

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