Verizon Complaints and Reviews

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Main address: 140 West Street 10007 New York NY
800-VERIZON (800-837-4966), ,
  • 1,333+7 mobile complaints
  • $270K claimed losses
  • $202 average
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  • Jul 23
  • Cellular Phone
  • Phone Contract
  • 7

Beware when you add a family member to your current contract. We added our Granddaughter to our contact and were told there be no changes to our existing anniversary date. When you add a family member and purchase a phone from Verizon that family member will be under your contract, however the anniversary date for that family member will be for two years. Example let's say you have one year... Read more

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  • From mobile
  • Verizon
  • Jun 23
  • by anonymous
  • #501718

My husband and I had the family mobile plan. We decided to go to Verizon canceled the plan on April 19th. We got a bill for two months which we only owed a half month. We called customer service and we were told to send a email about this bill. We got a email the next day saying we have to pay for service for over a month that we didn't even use. Should this not be against the law Add comment

  • Jun 05
  • Cellular Phone
  • San Antonio, Texas
  • Overpriced Items
  • 28

I went into the local Verizon store today and asked about their pricing, they proceded to run my credit and told me that the deposts for our service (2 lines) would be $800! that is more than my fiance and my rent! I told them that was outrageous and the clerk pretty much said "meh so be it" he even said do you know anyone who would open the account for us and im like that is illegal to even ask... Read more

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  • May 24
  • Cellular Phone
  • Martinez, California
  • Verizon Experience
  • 31

Mr Preite please pay attention to my Verizon experience since Feb. of this year. I will start by saying prior to this time my experience with Verizon has been more than satisfactory. I have added lines, encouraged others to switch to Verizon and even waited to get an IPhone till your company offered it. This bit of information will help you understand the depth if my frustration. It was time for... Read more

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  • May 23
  • Cellular Phone
  • Verizon Bill
  • 18

trying to re-establish my past verizon bill from oct 2010, I am hard of hearing and have medical issues. Many times I find that one of the customer services do not want to listen to us patiencly.. trying to understand us and our speech impairment due to deafness / hard of hearing issues.I would like to resolve my debt in monthly payment installments due to a fixed income iam on ssi and have... Read more

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  • May 07
  • Cellular Phone
  • Dvr Service
  • 24

I recently reviewed my monthly billing statement which i signed up for a 24month contract. I now am being billed 20$ more per month for The DVR that they INCLUDED in the 24month bundle. i contacted them and they said the DVR was only included for 12 months. Im going to find out what it costs to just leave them. if its to pricey you better believe im dropping them as soon as the contract is up.... Read more

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  • Apr 28
  • Cellular Phone
  • Germantown, Maryland
  • Bad Customer Service
  • 37

I called Verizon on February 8th, 2014, and cancelled the internet service. The customer service representative, also cancelled my International World Plan! I make overseas phone calls every week, and I need that plan! I would NEVER cancel that plan. Needless to say, I have spoken with: 1) a representative, 2) a very unhelpful call center floor manager named Navdeep Singh! Who told me that... Read more

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  • Apr 26
  • Cellular Phone
  • Des Moines, Iowa
  • Creative Billing
  • 18

I recently moved so I wanted a new local number and the process worked fine. Cut to my next bill and I discovered some questionable accounting. They cancelled my old contract and started an identical one under my new number. Fine so far but for some reason they started out with a three day billing period. I have a 450 minute agreement and usually don't use much but instead of carrying forward... Read more

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  • Mar 29
  • Cellular Phone
  • 4G Lg Revolution
  • 18

I brought a for LG revolution phone from amazon and couldn't use it on my verizon prepaid account because it was a 4G phone so I tryed to get the sim unlock code for 2 week so I could use the phone at another company since I like the fun but I havetalk to supervisor and almost everybody that work for your company trying to get the unlock sim code so I want to let you know that I would never buy... Read more

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  • Mar 20
  • Cellular Phone
  • Verizon Activation Fee
  • 51

Thank you for contacting Verizon Wireless. Your Chat Session ID is RT19295663367. My name is Christina, how may I assist you? Christina: good evening daniel: Daniel mobile #678-***-**** Why was I charged $35 for a data activation fee for a "FREE" verizon 7" tablet? # 470-***-**** and 470-***-****? Christina: One moment and I will get that information for you daniel: I specifically asked the... Read more

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