Verizon Complaints and Reviews

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Verizon
Main address: 140 West Street 10007 New York NY
800-VERIZON (800-837-4966), , http://www22.verizon.com/content/contactus/usercontrols/SendEmail.aspx?URL=/Channels/Content/Contact
  • 1,394+21 mobile complaints
  • $280K claimed losses
  • $199 average
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  • Oct 12
  • Cellular Phone
  • Fraudulent Purchasing Activity
  • 18

VZW allowed someone to purchase an iPhone and extend my service agreement on my wireless account. When I caught this - and it's just luck that I did -, after exhausting phone exchanges with Customer Service and Fraud, they finally removed the charges and reset my service date. Be aware if you use auto-pay that you need to check your bills! When a purchase is made VZW says that they send an email... Read more

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  • Oct 10
  • Cellular Phone
  • Colonial Heights, Virginia
  • Wireless Services Payments
  • 16

Verizon's Financial department told me I was only making minimum payments per month. I pay what the Kiosk says I owe. Sometimes I pay more. They said they couldn't do anything to resolve the problem,I would have to pay it or suffer shut off. And then reconnect fees and so forth. Why couldn't they just text me like they would anyone else, instead of threating with shut off and collections agency... Read more

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  • Oct 10
  • Cellular Phone
  • Poor Customer Service
  • 8

Rochester MN..no way to get through to the local stores. As far as the billing and the numbers to call...impossible to talk to a rep. It looks like you need a 100 words so I will also say that the 55932 area's reception is ridiculous in this day and age. Looks like I am only at 50 words and this must be a company thing but if this goes through or not I will spread the word from a long Verizon... Read more

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  • Oct 02
  • Cellular Phone
  • Lewis Center, Ohio
  • Hidden Fee
  • 39

I have been a loyal Verizon customer for many years. Purchased an Apple iphone 6 at the Apple store, and subsequently get charged a $30'"upgrade" fee. How ridiculous is this? Verizon could care less, any opportunity to apply a bogus fee, they will take, and they are not willing to credit this fee. Apparently, keeping $30 is more important to Verizon than keeping a long term customer. Even... Read more

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  • Sep 27
  • Cellular Phone
  • Phone Replacement
  • 26

Filed a claim on Friday. Verizon did not have a replacement phone in their stores of course and I was told a new phone would be shipped to my local store the following Tuesday. I travel and was not back in town until the following Saturday. The store sold the phone that was shipped to them. After a couple of calls and not being connected to a supervisor as I requested I was told the phone will be... Read more

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  • Sep 22
  • Cellular Phone
  • Englewood, Ohio
  • Poor Phone Service
  • 15

Omg...left Sprint after 20yrs.wanted Galaxy 3 Note...children gifted it to me on Mothers Day 2014...WHAT AN EXPERIENCE I'VE HAD..labor and delivery was easier... 2 phones later..3 Sim cards...at least 12 visits to the store...the last 9/20, while in Atlanta for a wedding...reboot after reboot..back home and I still need a working phone...NE WE AGAIN...I TRADE UNLIMITED EVERYONE FOR THIS POS!!!... Read more

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  • Sep 19
  • Cellular Phone
  • Phone Upgrade
  • 74

Went to a Verizon store for a phone upgrade. Simple enough, understood all the costs involved and was ready to be on my way. Just then a manager walks by and drops a notebook in front of me and says "here take it, it's free" I told him "thanks but no thanks, I don't need a notebook". He then said, "well, give it to someone as a gift - it's free".That sounded like a good idea and I once again said... Read more

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  • Sep 05
  • Cellular Phone
  • Appleton, Wisconsin
  • Solved Issue
  • 36

I submitted a bad review on Aug 15th; mostly about the lack of good customer service from Verizon. The manager of the Appleton store finally got back to me today. Nicole was fantastic. Corporate Verizon should talk to her and listen. She did a great job and resolved all my problems with courtesy. Hopefully she will be able to teach the other employees her skills. She honestly appeared to ... Read more

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  • Aug 15
  • Cellular Phone
  • Appleton, Wisconsin
  • Bad Phone Service
  • 1
  • 1
  • 25

I have had my cell service with Airfire for years and loved my new phone. They are closing and I needed to find new service. Sad thing is Airfire had great customer service and so I was spoiled. I am retired, so my son offered to add me to his service with Verizon. My son told me the phone service was good but he just hated to have to deal with the stores or their customer service. I found... Read more

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  • Jul 31
  • Cellular Phone
  • Phone Coverage Area
  • 19

I signed up for Verizon a few months ago, I did check the coverage area ( I mean,hey there are 2 Verizon stores in this small town) so, we signed up 3 lines ,data phones,etc...The past few weeks , I get no reception in my house ,I drop calls daily, the phone won't ring,but all of a sudden,there will be a VM. I called Verizon numerous times, to be told I need to buy Internal Tower signal... Read more

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