Verizon Complaints

Verizon Wireless has decided to charge a $2/month fee to pay your bill on-line or through your phone. So, I, a customer who has had only two cell providers in the past 15 years, a...

Bought 2 NEW! intensity ll in october both phones already tore up. wanted to tade in for smart phone and add internert. told had to keep same phone and was sent a referbished phone...

Only had local land line, cost $34 plus tax and fees, Verizon offered to add my home line to my wireless account and keep same home number for 9.99 a month including long distance ...

Recently I had to go to a local Verizon Wireless store to get fast replacement of my phone which suddenly failed completely.While at the store I was strongly urged to try som...

I am a old Verizon customer, never again will I use Verizon services! I have had nothing but problems from Verizon. Verizon should really consider trying to improve their customer ...

In all our previous dealings with Verizon, their customer service reps have been friendly and accomodating. Recently, however, our service was interrupted after a customer service ...

My husband got the Verizon bundle which included Directtv, internet and phone. our account got crossed with another Antonio Ortiz and they were charging us over $700 a month! This...

I was paying almost $100 each month for unlimited text messages and phone ussage. I called customer service to get advise on a plan that could save me money. They changed my plan ...

Been a customer for lots of years. Aug 2010 they sold me an LG Ally Droid phne w/2 yr contract. Fast Forward...phone does not charge and is virtually unuseable 18 months later. Ve...

Ordered iPhone 4s from Verizon Wireless kiosk in PA on 6 Dec and told by same Kiosk in Camp Hill PA they cant find order in Iconic system w/ Apple. Will have to reorder and will t...

I have been on the phone for the last hour and half trying to connect a nook tablet to my verizon wifi internet. I got this nook for my dad for Christmas and I want it to be all se...

On 10/23/2011 my wife and myself purchased a Droid phone from HHgreg with service from verizon. We returned it 2 hours later after realizing we did not really need all the options ...

Several months ago I purchased a Verizon 'black box' in order to switch to them as my land phone carrier. I continually had difficulty with phone numbers getting through with the ...

Went to a verizon website to order a smart phone, was redirected to a sister company call wirefly, was a free droid phone with new activation, thought ok, ordered the phone receive...

Received email from Verizon Wireless today: Important information about your iPhone 4S order. Congratulations and thank you for your iPhone 4S order. We know that you...

Verizon switched my line with my daughter's (THEIR MISTAKE) and won't switch our numbers back until they speak to my husband who they cant reach because he NEVER answers un...

I called two months in advance to ask when my contracted ended with Verizon. My plan was suppose to be 79.99 a month it has never been less then 130.00 they add all these bs fees a...

I was considering a switch from AT&T service to Verizon for my iPhone when the new 4s came out. I got routed to the continuity department, we spoke with Miranda Bynum. She was very...

This is a formal complaint about the customer service I received at the Verizon Wireless Menifee store. This is the first formal complaint letter I ever wrote to any organization...

My fiance recently went into the Verizon Wireless store in Salisbury, NC to replace a phone her daughter had dropped in the water. She thought that she was purchasing ONLY a very b...

We try to down grade or discontinue our service while gone for 21/2mons. Every year it takes 2 hrs to complete this task but here is the good part IT'S NEVER DONE CORRECTLY> ...

My sister and I wanted to buy a $19.99 phone at the Verizon store in the Melbourne, Fl. mall. The clerk suggested a $69.99 phone with a $50.00 rebate. I was doubtful because I ha...

I haven't tried the plus version but I have used the first version for 2 years. I never seem to know when my contract is up. I think It is a useful mediocre product; It echoes,...

Two weeks ago i called vzw and complained because i got no notice of them "suspending" (shutting off) ny cell phone. This is the only phone I have. They "claim" that they have lowe...

Verizon is a scammer, i had cancel the serivce because they tried to lock me in a contract, and charge me for a termination fee. After everything got resolved by BBB, verizon sent ...

I ordered an iPhone 4 RS in November of 2011 for my daughter for Christmas. The transaction entailed the phone be shipped to me overnight. I never received it. I found out Veriz...

I moved a few months ago with my employer, unfortunately the area I have moved to has no wireless coverage for Verizon. I have contacted them and completed troubleshooting, offere...

Customer service rep told me they could accept 3 payments and after giving out my credit card info and paying the the first installment they changed and responded laughingly and ...

Let me start by saying my complaint is regarding Verizon. A few years ago, I decided to change phone companys regarding my land line. I did a considerable amount of research befo...

Problem with verizon bill. Went to local office and paid by credit card.invoice 6657447931, still screwed up.Interface with phone contact totally useless. Write V...