Verizon Complaints and Reviews

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Main address: 140 West Street 10007 New York NY
800-VERIZON (800-837-4966), ,
  • 1,417+23 mobile complaints
  • $290K claimed losses
  • $202 average
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  • 3 hours ago
  • Media
  • Schenectady, New York
  • Fios Home Monitoring And Control
  • 2

11/20/14 Verizon Fios Customer Services Included: Internet, TV, Phone, Home Monitoring and Control Account Number 350-2570226-0001-82 Schenectady, New York 12304 Summary: Verizon terminated service for my Home Monitoring and Control System (thermostat, security cameras) on 11/6/14 without warning, nearly a year after the Verizon billing department made a mistake. I advised Verizon that the... Read more

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  • 1 day ago
  • Home Phone
  • Natick, Massachusetts
  • Fios Digital Voice
  • 2

Last week Verizon FIOS had a major firmware update and my digital voice call blocking ability no longer works as the boxes can't be checked off via the TV. I have had multiple phone calls back and forth with them and they really have no idea what they are doing. They rebooted my box after I already had done that more than once. They said it must be the Parental Block and it needs to be turned... Read more

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  • Nov 15
  • Media
  • Baltimore, Maryland
  • Employee
  • 19

Just has a horrible experience with Verizon customer service. When I first called I was treated with respect and my issue was handled quickly but the last result was to be transferred over to tech support to finalize my issue. This is when things went haywired. I was transferred several more times to different departments that had no clue of what was going on. But the last department was... Read more

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Before you contract with Verizon FIOS, if you are a Syracuse university basketball fan, plan on watching some of the non-conference games on the internet. Even though Verizon took TWC to court to get the signal , according to them, you may want to consider staying with TWC to watch the SU games on TV instead of the internet. They truly *** me off. Promising something they cannot deliver on Add comment


  • Nov 13
  • Internet
  • Seattle, Washington
  • Wireless Internet
  • 13

Verizon apparently must have known about the hacking, of their jetpack 4g lte for some time, at least since July of 2014, yet they didn't contact me with information on how to ward against it...even yet...just sent me the bill. There was one notice that my usage was 100%, but nothing to say check things out, this may be a ***. They just continued to charge me $20 for each amount above my... Read more

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  • Nov 12
  • Television/ Radio
  • Sunnyvale, California
  • Video Service
  • 27

Verizon hires the most moronic technicians. These people have absolutely no clue what they are doing so they give you the runaround until they can implement their 24 hour ticket closing policy and brush you off without fixing your issue. I have been getting jerked around for 3 weeks after Verizon mistakenly disconnected our ISDN video line and had to reconnect it. It worked before they... Read more

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  • From mobile
  • Verizon
  • Nov 12
  • by anonymous
  • #556868

The worst cell phone company ever!!!!Their customer service sucks,but yet they never do anything to change it!!!Theres always fees here and there all over my bill,late charges for anything they can thinknof!!!! Add comment


  • Nov 11
  • Cellular Phone
  • Salt Lake City, Utah
  • Contract Termination
  • 26

After multiple phone calls to Verizon Customer Service to economically and efficiently disconnect service after my contract, I was misinformed, lied to and cheated on my final bill. Shame on you Verizon for your lack of integrity. Customer service told me to wait until a specific date to avoid a $120 per line, early termination fee. That was doable since they would prorate my final bill. When... Read more

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  • Nov 09
  • Software
  • Update
  • 25

Easy the worst company ever. I had a few questions regarding a update and wanted some answers. I tried calling a local store but was ALWAYS redirected to their large call center. I was put on hold twice for 2 separate people. It took 20 minutes and 3 people to answer two basic questions. When my girlfriends contract is up, we are switching to another carrier. not to mention, Verizon is the... Read more

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  • Nov 08
  • Media
  • West Orange, New Jersey
  • Verizon Fios
  • 1
  • 1
  • 33

I am totally disgusted with the incompetent & total obtuse (lack of) service I just had with a Verizon customer service rep & the floor manager. I have been a customer with Verizon Fios for over year & average a $200+ bill for my triple play services. I have always paid my bills on time. In October I ordered a movie on pay per view that failed to play (it got an error code that said... Read more

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