Verizon Complaints and Reviews

1.9
  • Internet5 votes
  • Great coverage3 votes
  • Tv3 votes
  • Customer service34 votes
  • Incompetent customer service22 votes
  • Poor service19 votes
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  • 1 day ago
  • Cellular Phone
  • Austin, Texas
  • Verizon Account Charge
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

They are refusing to refund for services that I did not use. Even though many representatives said I was going to receive a refund on my final bill. I switched carriers on March 14, 2015 and the bill cycle is from the 24th through the 25th of the month and because I cancelled at the middle I did not deserve a refund for the unused portion. Jeff Supervisor in Washington employee id 326417 said... Read more

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  • 2 days ago
  • Cellular Phone
  • Sanford, Florida
  • Mobile Phone Unreliability
  • 6
  • REVIEW RATING 4/5

I am an extremely busy person and my family has been with Verizon for over a decade. I bought a droid turbo from them in Nov and immediately had problems with it the replaced it. Then in dec or jan I had more issues and they replaced it again. So now I am even having more issues ( the phone randomly shutting off, slow, and overheating. I called them last week friday I believe the 17th of Nov and... Read more

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  • Apr 22
  • Internet
  • Telford, Pennsylvania
  • Internet Service
  • 7
  • REVIEW RATING 4/5

Customer service sucks, tech support sucks internet advertised speeds are a sham. I've been billed for 75/75 internet service and can't even get 20 megabits down or up. They waste my time, over 4 hrs on the phone and 2 hrs with a so called tech at my house and still nothing. When I tell them I want to be credited for service I'm not receiving they just past the buck from 1 department to another.... Read more

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  • Apr 20
  • Television/ Radio
  • Montclair, New Jersey
  • Fios
  • 8
  • REVIEW RATING 4/5

Every time I watch an on-demand movie or television show, the cable box reboots. It happens several times during the show. Fios has never been able to fix this -- they keep telling me to unplug the modem and restart it (which does not work). Service technicians are unable to repair the problem. Clearly, there is some firmware or software issue -- Fios seems unable to fix it or even acknowledge... Read more

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  • Apr 20
  • Media
  • Ipswich, Massachusetts
  • Billing Department
  • 14
  • REVIEW RATING 4/5

AFTER GETTING A MESSAGE ON MY VERIZON EMAIL SCREEN THAT MY ACCOUNT WAS PAST DUE I CALLED THEM and ENDED UP TALKING TO AT LEAST 7 SO CALLED CUSTOMER SERVICE PEOPLE SOME TRANSFERRED ME WITHOUT TELLING ME, ANOTHER PUT ME BACK TO A MENU! I WAS ON THE PHONE FOR OVER AN HOUR WITH NO ADMISSION THAT THERE WAS A MISTAKE (ONLY A DELAY IN BILLING BECAUSE OF A WEEKEND BILLING CYCLE) I FEEL HARRASED BY ALL... Read more

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  • Apr 18
  • Television/ Radio
  • Newtown, Pennsylvania
  • Dvr Service
  • 13
  • REVIEW RATING 4/5

Two verizon salesmen came to my home and signed me up with verizon. I was told I would get a free DVR but I could only use it in the room where it was located. After checking my bill, I noticed I was being charged monthly for a $39.99 multi-room DVR service. I didn't know I had this service and I certainly never requested or agreed to it. This is only one of several issues I have had with... Read more

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  • From mobile
  • Verizon
  • Apr 16
  • by anonymous
  • #623102

Verizon makes it nearly impossible to talk to a human! It seems they purposely try to frustrate you so you hang up. So frustrating! Add comment

  • Apr 15
  • Television/ Radio
  • Henrico, Virginia
  • Channel Package
  • 19
  • REVIEW RATING 4/5

2 months ago I renewed my contract early and upgraded my TV package so I could get 1 channel that I really wanted. I lost it in a service change in my last package. Today I learn that it's gone again in a service change, but yet I'm still expected to pay the same amount. I called customer service and I have to upgrade again for $20 extra a month to get the channel back. My cancellation fee is... Read more

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  • Apr 14
  • Media
  • Mineola, New York
  • Cable Service
  • 15
  • REVIEW RATING 3/5

Horrible customer service. Makes the post office and dmv seem like service award winners. They sound annoyed to hear from you from the very beginning, no matter cheerful and upbeat you sound on the phone. Then they just pass you around to different departments and it takes forever to get the right one. Just horrible, I can't stand having to call there support. I would never get a cell phone... Read more

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  • Apr 14
  • Cellular Phone
  • Dallas, Texas
  • Billing Department
  • 19
  • REVIEW RATING 3/5

I close my account with verizon, and request a final bill, which they send me and after paying it in full, they send me to collection for a another bill that the said I owe, I can't argue with them and their harassment so I chose to pay the extra $236.83 wishing they will go away, but not even after cashing it and even though, I have the confirmation number of my "new" final payment they make me... Read more

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