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  • From mobile
  • 15 hours ago
  • #907062

I have been a Verizon customer bill paid on time all the time now all of a sudden 2 of my lines are getting charged for over using data which has never happened before I would like to know why? And if this persists I will go off of Verizon and go to another carrier. If this matter is not resolved immediately

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  • From mobile
  • Aug 22
  • #904920

I am trying to set up my cloud for about an hour and it just keep rejecting my password. They me a new one twice and it is still not acepting. I am so fed up and tired of verizon i dont think i can continue with them.

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Verizon is going downhill and gaining speed and velocity. It takes 2 months to get your employee discount but it takes 30 seconds for them to take your military discount away...do you realize no other plan requires you to renew it every 3 months????? And because I am waiting 2 months to get my discount back, I cannot register for the safe mode they think is such hot stuff, for breaks on data used, because I have a "change" in the works now. Oh,... Read more

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I have had the absolute worst experience with the BOGO promotion. They sent my prepaid rebate card to the wrong address. Wherever they sent it, they opened it and used it and now I have to wait another 90 days for a fraud investigation when it was their mistake for sending it to the wrong address. I have been hung up on and treated like a criminal when I am the one out $792 dollars. I will be ending my business with Verizon. I would... Read more

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Several days ago, my e-mail program suddenly receiving e-mails. I spent most of the day yesterday trying unsuccessfully to get it fixed. At one point, we had spent a lot of time with one of Verizon's technicians when suddenly the telephone line just shut off. We were send round and round in circles listening to the same menus over and over again. They should have to pay for my wasted day. I have now established a new e-mail carrier, but... Read more

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I'm paying for 3mbps speed DSL from Verizon In Allegany,NY. I'm supposed to be getting 3mbps and in there fine print it says guaranteed at least 1.5mbps speed at all times. Every night between 5pm-12am my dsl speed fluctuates between 33kbps and 500kbps. I only have my pc directly connected to modem and monitor whose on the wifi. If you call for help, no one knows anything and say that can't help you. If you call for a week and finally get a... Read more

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I've had 4 FiOS outages in 5 weeks, 3 of them in less than a week. When I call the trouble in, they set up an appointment (twice they didn't show or call to update me) come out and fix and within a day or two the FiOS is out AGAIN! When I called in for the 4th time I was told next dispatch available is a week away. I escalated to a Supv who told me he could get me another dispatch in 3 days, I asked to escalate beyond him and I was told by a... Read more

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I was very loyal until they failed to repair my services, Lost service randomly and went through Three weeks of tech appointments-none showed up! Literally would book and wait. No one showed up for three weeks. Bad customer service reps who hung up on me once i started complaining or would give inaccurate info. I was very patient and they had audacity to state i was not a priority (some people have been waiting a month). Charged me for weeks i... Read more

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After a disasterous attempt to add a new cable line to my house for TV- I gave up and cancelled my Verizon phone/FIOS/internet/TV at my home. Two months ago. I still have two other accounts with them (who knows WHY) for my business phone and wireless. I still get emails saying I have a bill to be paid (in the same amount I used to pay for my home account). IMPOSSIBLE to talk to anyone, around and around in circles on their *** WEBSITES that... Read more

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Consumer alert: I was due for a contract renewal in December. I was looking at my bill online and noticed the bundle "deal" on my billing page. It was the same deal I was currently in so I thought I would renew now as to not worry about any issues moving forward. ***Please do not renew until your contract is up!*** When it is, do not agree to any "deals" online. Call in. You have more flexibility. So I renewed early feeling responsible, then I... Read more

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