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1.6 Based on 341 reviews
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  • Customers like
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    • Incompetent customer service 82
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My Verizon bill cane in at $362 it should have been $144...i was on my way to work and had planned on calling the next day, tgey shut my services off. The next morning i called after about 20 minutes i got to speak to someone, who i thought was helpful, i had overpaid my bill in may because i knew I'd be away the first part of June, she said the payment wasn't applied abd corrected it my balance was $70.80 due by July 13th. A week ago i... Read more

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  • From mobile
  • 2 days ago
  • #888066

My verizon fios internet goes out everytime theres a bad rain storm and verizon *** costumer service doesnt seem it understand that

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Unbelievable customer service management ...I cancelled my service for far too many reasons to list but mostly poor communication with sales driven customer service..when I closed my account I was told I had a credit due me in the amount of approx $91....but I wouldn't receive it until I returned their equipment which makes sense. Okay I returned their equipment and later was informed I still had an open balance ..ok to close out my dealing... Read more

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This company if very fraudulent! Just beware that they are quick to report you to credit bureaus even with incorrect data. My parent opened an account with my name and I never received any mail. They stated that since I was the first they could get in contact with they held me responsible. I did not even live there at the time. It was stuck to my credit at $926 although. They are nasty!! I tried to resolve this matter and was hung up on by... Read more

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VERIZON USES CONTRACT SALES PERSONS - NOT TRUTHFUL Sold me "new" cheaper FOIS plan that resulted in higher billing. In attempting to understand what was going the CONTRACT company put me on credit hold, then said I did not qualify and billed me an even higher rate. After repeated attempts to correct the situation, I just went back to my old no contract plan. The contract sales persons at the Willow Grove store (19090) just flat out lie to your... Read more

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I have been getting charged for DVR boxes that I do not have . I told the rep to check the status because they can ruin a test to see which type of boxes I have. She had no clue of what I was talking about. I have never dealt with such inexperienced people before I was on the phone for 4 hours and still did not get my credit! I called 8 times total! I was hung up on and transferred when they didn't know how to answer my questions! Then I... Read more

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I switched just recently to sprint. If you leave verizon they immediately cut you off. Try to get a copy of your last bill for reimbursement. They do not allow you access to your account or even customer service. I was with verizon over 20 years. Dumped in a day. The supreme example of the company's philosophy and service. Sprint or anyone else for life! Don't fall for their were the best ***. It is an expensive lesson. Read more

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Verizon is absolutely the WORST company EVER!!! SAVE YOUR $$$$ and your TIME.... GO TO AN UNLIMITED PREPAID COMPANY BECAUSE NOTHING WORKS AND THE BILL GOES UP EVERY MONTH!!! If you waste your time calling in for help .... An hour later... After you've explained your problem OVER AND OVER BECAUSE THEY TRANSFER YOU from one CS rep to another when none of them know what the *** they are doing.... When u get pissed - they give some *** answer and... Read more

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  • From mobile
  • Jul 10
  • #880043

Raising prices again! Dont believe their marketing! I switched my 6 lines to tmobile...better service,pricing,clarity, better plan! Get away from VZ!

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My grandfather passed away (he was the main person on the account, I was under his name). My husband and I called in mid June to disconnect our services and transfer it to our new place. We told Verizon to disconnect on June 30th and we scheduled for July 8th from 3pm-7pm for a Verizon tech to come set us up. I didn't find out until July 8th that our service was not cancelled from our old house. That Verizon disconnected our services just... Read more

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