Verizon Complaints and Reviews

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  • Customers like
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  • Customers don't like
    • Customer service38
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    • Poor service21
  • From mobile
  • Verizon
  • 21 hours ago
  • by anonymous
  • #661786

Need service in eau Claire, pa. Been asking since 2011; bubkis Add comment

  • 1 day ago
  • Other
  • Los Angeles, California
  • 3

When I turned off my Fios service after three months of trying to get them to reduce my bill by changing my home plan which they never did i told them to cut it off. This was on May 28th and this is when the harassment begins; first the continued phone calls asking me to remain a Verizon customer, second the equipment return issue, third emails, and fourth mail. After letting the caller know I... Read more

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  • From mobile
  • Verizon
  • 1 day ago
  • by anonymous
  • #661306

my verizon cell increased by $10.00 starting this month 7/15.. i called them and they said i was given a $10.00 promotion credit for a year and now it's up. what a lie..What promotion? and my 2 yr. contract is up 10/15. i am pissed and want them 2 call me... Add comment

  • Jul 03
  • Media
  • Irving, Texas
  • Verizon Fios
  • 11
  • REVIEW RATING 3/5

I am currently looking for anyone who can link me to where I can get an email sent out to SOMEONE high up at verizon who may actually care about the fact that not only me - but every single one of my friends/family that uses their service ...LOATHES IT, HATES THE CUSTOMER SERVICE VERY EXISTENCE, and if they feel they could win against the scam of a business who will loop you into NEVER being able... Read more

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  • Jul 03
  • Media
  • Waltham, Massachusetts
  • Verizon Fios Bundle Services
  • 16
  • REVIEW RATING 5/5

My experiences with Verizon Fios began early in March 2014 with the ringing of the doorbell by a young man, a Verizon representative. After an initial conversation during which I expressed displeasure with Comcast prices and customer service, he convinced me to switch to Verizon Fios. He scheduled the installation for March 18, 2014. The following occurred and *** ensued for four straight months:... Read more

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  • Jul 01
  • Internet
  • Manlius, New York
  • Fios
  • 10
  • REVIEW RATING 4/5

We just moved and wanted to get AWAY from Time Warner's crappy internet. We were excited about finally getting Verizon Fios because the internet is stable and the upload is the same as the download - unlike Time Warner, which crawls with it's upload. We paid a $100 deposit online and had a date set up. When we went to confirm the date, we were told that we needed to have a $100 deposit. We... Read more

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  • Jun 30
  • Media
  • Cold Calling
  • 6
  • REVIEW RATING 4/5

We get several automated calls a day from Verizon about someone we've never heard of. Then we get disconnected when we try to call the number on their recording. Clearly they don't give a *** about how hard it is to get through to a human on their 800 numbers. They don't experience that frustration themselves? And the executives don't care about inflicting that frustration on the peons in the... Read more

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  • Jun 30
  • Internet
  • Internet Service Transfer
  • 1
  • 1
  • 15
  • REVIEW RATING 5/5

-Monday May 18, 2015, place to move order to be effective May 29.One hour on the telephone. -Tuesday May 19 2015, received confirmation of move order. Entire order is incorrect in that phone and Internet service to be disconnected May 20. Contacted Verizon customer service to correct. 1 hour on the telephone, disconnected 2 times. Assured service would not be suspended. -May 20, no phone or... Read more

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  • Jun 29
  • Media
  • Pittsburgh, Pennsylvania
  • Fios Triple Play
  • 19
  • REVIEW RATING 4/5

Verizon said to lock in the price, leave month to month and agree to a 2 year contract. To reduce the price to the Triple Play agreed to, they removed 2 boxes and showed all 5 as 2 packages. I agreed. Then 6 months LATER they RAISED the price NOT honoring what they promised in Nov. 2014 for TWO YEARS. So, I said forget it! Honor what you promised and what I agreed to or forget you Verizon.... Read more

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  • Jun 28
  • Internet
  • Warminster, Pennsylvania
  • Fios
  • 17
  • REVIEW RATING 3/5

Are you kidding me? I pay a past due amount and call customer service, to verify that it's the correct amount. After getting confirmation from agent, I receive a notice via e-mail that I owe a certain amount on a date next month. Then, 5 days later get another notice in my box that service will be suspended the NEXT DAY. Be careful, Verizon will send out notifications stating when you're next... Read more

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