Verizon Complaints and Reviews

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  • Customers like
    • Internet5
    • Great coverage3
    • Tv3
  • Customers don't like
    • Customer service36
    • Incompetent customer service22
    • Poor service20

  • 1 day ago
  • Internet
  • Westerly, Rhode Island
  • Equipment Return
  • 8
  • REVIEW RATING 3/5

I have been in the cable tv business for 20 years. I went to verizon for there fibers to home internet which is great ! I called to reduce my services. When they disconnected my tv services remotely they also shut down my internet after hours on the phone it was restored. Then they told me to return my equipment 35 minute drive away to the wrong address and there were three verizon stores on that... Read more

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  • May 15
  • Media
  • Idaho Falls, Idaho
  • Verizon Edge
  • 13
  • REVIEW RATING 4/5

I've been a customer since they bought alltell. Contacted them about edge i was told one thing one day about paying past due amount and that the hotline can be taken off. But now being told something different and that i was misinformed. When i called about it again the rep says in the notes saying i declined them moving upgrade date early and also notes said not to call again. Which i never did.... Read more

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  • May 14
  • Media
  • Pueblo, Colorado
  • Cancellation Policy
  • 16
  • REVIEW RATING 3/5

My situation happened about 10 months ago but it still eats at me that a company could fine you 200.00 because 1 of your 3 phones still had 2 days left on the contract, I had been a good dependable customer for at least 8 years prior and now cant stand to even view a Verizon sign. Its a shame because I had always been happy with the service and would have probably came back to them in the future... Read more

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  • May 11
  • Cellular Phone
  • Cumming, Georgia
  • Billing Department
  • 16
  • REVIEW RATING 4/5

Back in 2011 I had a Verizon cell phone for three days.On the third day I returned the phone and paid them a restocking fee of $35. Also paid the bill for one month, $40. They charged me $110 cause they alleged that I used more minutes in those three days that I should for only three days usage. I told them that regardless if I use my minutes spread over 30 days or 3 it should make no difference.... Read more

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  • From mobile
  • Verizon
  • May 11
  • by anonymous
  • #634186

We need more towers. Our calls drop all the time. Unfair for us to pay for service we don't get!!! Put some towers up its not gonna bankrupt Verizon. We are disabled & need good reception. Add comment

  • May 10
  • Cellular Phone
  • Campbell, Ohio
  • Lg G2
  • 27
  • REVIEW RATING 4/5

From day one dealing with Verizon has been nothing but lie after lie after lie. I told the sales representative that I was interested in a no contract service and he said he could help. He started showing me different phones and their features, then pointed out the G2 Lg model stating that it could handle what I needed in a phone and then some. He said all he had to do is run a credit check, so... Read more

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  • May 09
  • Television/ Radio
  • Ashburn, Virginia
  • Weather Channel
  • 17
  • REVIEW RATING 4/5

Fios customer for years and consider dropping weather channel for Accuweather is a major degradation of service. I have a son in Oklahoma and relatives in Myrtle Beach and both experienced severe weather problems the weekend of 5/9/2015. I also live in Florida and have relied quite heavily on the Weather Channel during hurricane season. In short ,AccuWeather is a terrible substitute and in my... Read more

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  • May 07
  • Home Phone
  • Waldorf, Maryland
  • Copper Line
  • 17
  • REVIEW RATING 4/5

I would need 10 000 words to explain clearly but. 1st- we got billed for a service that was never delivered 2nd- We have 3 different service from 3 different division or verizon and we needed one of the service relocated to a new address that was not in their system even tho we had 2 other service with them at that supposedly "non existing" address. Took over a month for them to sort the address... Read more

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  • May 06
  • Television/ Radio
  • Lewisville, Texas
  • Weather Channel
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

I'm paying a ridiculous amount of money every month for the very few channels that are important to my parents who are in their 70s and 80s. The single channel that is important to all three of us has been discontinued!!!! The Weather Channel!!! It's important, people. The elderly that don't use the internet or remember a host of local channels, it's important! The *** you replaced it with is... Read more

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  • May 05
  • Cellular Phone
  • King George, Virginia
  • Samsung Galaxy S5
  • 15
  • REVIEW RATING 3/5

Breech in security, my Samsung s v was cloned resulting in identity theft. These idiots charged me 1000 dollars was at 3 stores 8 times called multiple times and every rep could tell me nothing. They are scamming consumers to switch to sprint as sprint has merged with them .the only way to get their attention is to threaten to go prepaid. Prepaid offers everything any of these huge companies... Read more

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