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1.6 Based on 329 reviews
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    • Incompetent customer service 82
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Jetpack doesn't work properly. Paid upgrade for newer box but sent same one I already had. Restock fee $35. Charged for extra gigs because of defective card. Tried to charge me $75 but I said no so they tried $35 and I said no so they charged me $25. Said I needed antenna so that was $20. Said it would connect to Jetpack but it wouldn't. Now I find out I have to purchase a cable from Verizon for Jetpack for another $10. Every time you go... Read more

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I have been waiting for FIOS service since May with no help and no communication from Verizon at all. My original order # VA11234163571 was scheduled for installation 8-12 May 13, 2016. This resulted in a no show, no call. After calling in, I was rescheduled for three weeks later. Again, no show, no call. They lost my home number which was to be ported from Comcast during the reschedule process. I was then scheduled for today June 17th. ... Read more

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  • From mobile
  • Jun 16
  • #866906

Your billing department sucks. My bill has been messed up since March and they dont care at all.

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When Verizon Fios changed to Frontier I had to change my billing from card to acct for auto pay. No problem as my Phone acct was already coming from my acct. Apparently when I did that my phone acct went on pause and didn't auto pay my acct the next month. Therefore I got informed I was pat due on my acct. I put it on auto pay so I won't have to worry about the bill because I hate being late on bills. Now I feel like I am going to have to... Read more

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I am very frustrated with this company. If you move and transfer your services, your old bill goes in to collections. You receive a bill for your new services and NEVER A FINAL BILL FROM YOUR OLD SERVICES. FORGET ABOUT GOING ONLINE TO SEE YOUR.FINAL BILL BECAUSE YOUR Old ACCOUNT IS DELETED. TO MAKE MATTERS WORSE, YOU RECEIVE A LETTER FROM A COLLECTION AGENCY-Convergent and COLLECTIONS IS PLACED ON YOUR CREDIT REPORT!!! Totally incompetent!!! Read more

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I don't know anymore where / how to pay bills. Everything was nicely organized in Verizon. Now all I see are ads that don't matter -- no "PAY MY BILL" option. Who did this formatting of the online accounts and omitted the fact that payments are more important than spam ads on the page...? I am waiting right now for someone to reply at Frontier. No, going online to pay is not more convenient at this time, there should be a pre-set 'PAY BILL"... Read more

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I have been on the phone since saturday getting the run around every person i speak to gives me a different story still no solution I have no high speed internet no phone service yet some ppl tell me it activated others tell me it disconnected for the amount of money we pay for services your customer service should be able to provide the correct information Ive been disconnected lied to disconnected several times i have several accounts with... Read more

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Terrible customer service! The "manager" of Verizon on CY in Casper, WY, accused my husband of being a hostile customer. They were unable to answer questions on our account without seeing a copy of our contract because it was purchased through Sams. Allison, the so called manager, was way out of line and accusatory. I work in retail and required to treat every customer with dignity. As soon as our contract is fulfilled, we will no longer use... Read more

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For almost nine years, my North American plan worked great. I could call any where in Canada and the United States (theoretically Mexico too) using extended service from Canadian cell phone towers. Then one night in April 2016, I tried to call for emergency roadside service and my cell phone searched for service but didn't find it. Fortunately I was with a friend who had a cell phone and she was able to call for help with her phone. The next... Read more

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  • From mobile
  • May 28
  • #856066

I jave been transfered 5x and have been on the phone gor over 2 hours. Im paying for service and the channels do not work. I do not have access to on demand free & premium channels, although it is part of my package. Im currently on hold with a worker who refused to give me her worker id or first name after I stated I want to file an executive level complaint.

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