Verizon Complaints and Reviews

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Verizon
Main address: 140 West Street 10007 New York NY
800-VERIZON (800-837-4966), , http://www22.verizon.com/content/contactus/usercontrols/SendEmail.aspx?URL=/Channels/Content/Contact
  • 1,329+8 mobile complaints
  • $270K claimed losses
  • $201 average
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  • 4 hours ago
  • Media
  • 1

Beware when you add a family member to your current contract. We added our Granddaughter to our contact and were told there be no changes to our existing anniversary date. When you add a family member and purchase a phone from Verizon that family member will be under your contract, however the anniversary date for that family member will be for two years. Example let's say you have one year... Read more

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  • 2 days ago
  • Internet
  • Internet Package Installation
  • 1

I am reaching out to you for assistance with the very deceptive signing practices of Verizon Fios. On May 23, 2014 I ordered an internet and cable t.v. package with Verizon Fios, with a 24 month commitment.  On June 12, 2014 a technician came to install services.  There were numerous problems with the internet and tech support was very prompt and courteous when trying to resolve the issue.  My... Read more

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  • Jul 19
  • Television/ Radio
  • Credit Card Number Change
  • 4

I have a land line, four cell phone numbers, and Fios with Verizon. I have automatic monthly billing to my credit card. My card was hacked, my number changed, and I went online to change my Verizon billing information. Can't be done online. Need to call a 1-800 number. I call. I'm told it will take one billing cycle to make the change. In the meantime, I need to write a check. What... Read more

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  • Jul 15
  • Television/ Radio
  • Poor Service
  • 1
  • 7

My opinion of Verizon Fios has hit rock bottom. Price increases every year, no way to reach anyone on phone (one hour holds}. Promotions are dropped and not renewed. Want to leave - they don't care. This is my opinion, for more facts look them up on the Better Business Bureaus' ratings. Service reps can be rude and nasty if you can get a person (unlikely). They even go so far, it seems, as to... Read more

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  • Jul 15
  • Media
  • New York City, New York
  • Service Fee Increase
  • 2
  • 20

I have had Verizon for the past 5 or so years. At the beginning of this year, I realized that my bill went up to approx $150 a month. I called Verizon and I got a representative that told me that there was nothing they could do to reduce this bill. I had said that I would cancel my service etc to no avail. They told me that I could renew contract at a lower amount. This lower amount was... Read more

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Allthis.does.is.reage old.accounts.when.as.for.any.inf.all.you.get.is.the..run.around..this.is.a.rip.off.working.out.a.mail.drop..not.a.realaddress A.rip.off.co

I have been a Verizon customer for 20 years. My job takes me all over the USA I've never had problems till we had a job in Davenport Iowa Verizon sucks here no service here. our company is hurting because of Verizon I thought they covered the USA but all they cover is your wallet

  • Jul 11
  • Media
  • Twin Falls, Idaho
  • Phone Fixing
  • 8

Horrible customer service. Take your phone in the back to "fix" and end up screwing it up worse then it was!! They don't know how to do their job all their concern is money. They *** over month after month adding hidden fees and all this nonsense and then when you have a simple question or problem they end up making it worse or sending you to another person. This is if course after they check you... Read more

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  • Jul 09
  • Media
  • Washington, District Of Columbia
  • Remote Control
  • 1
  • 9

The battery back-up on our phone service died and Verizon refused to replace it even though it is their own equipment. The Customer Service rep was very condescending and insisted that it is our issue to resolve. I asked if they provide a credit for unused service during power interruption and they said NO WAY. On the remote control, she again insisted that is it our issue and we fork over... Read more

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Verizon has without a doubt...the WORST customer service I have EVER received from any company I have EVER done business with! As I write this...I am on my 5th phone call about the SAME issue that they have never resolved for me...I asked to speak with a supervisor this time....& have now been on hold for 1 hour & 4 minutes!!!!!!!! Ridiculous....& completely unacceptable!!

 
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