1.8
  • Great coverage2 votes
  • Internet2 votes
  • Tv2 votes
  • Customer Service19 votes
  • Poor Service11 votes
  • Incompetent customer service9 votes
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  • 20 hours ago
  • Television/ Radio
  • Upper Marlboro, Maryland
  • Verizon
  • 3
  • REVIEW RATING 4/5

Anytime we were watching TV for over 10 minutes whatever was on the screen would freeze anywhere from 1-3 minutes. We contacted the technical support team, they came to our house 4x and kept saying "this is so weird" "next time we will try something else".... Its been 7 months and it still hasn't been fixed. Also, their customer support seriously? is it even support..... and why is it if you... Read more

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  • 2 days ago
  • Television/ Radio
  • Philadelphia, Pennsylvania
  • Internet Service
  • 5
  • REVIEW RATING 4/5

Signed up. After a 9 hr unsuccessful install, I was abandoned. They left all the non functioning boxes and equipment. Never responded to numerous calls. It is now day four. I was promised a tech to remove it all. Still nothing. No service. No Calls. So I canceled everything before any service and they want to BILL me. Outrageous. Guess I have to go to Atty. General office and public utility... Read more

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  • 2 days ago
  • Cellular Phone
  • Staff
  • 21
  • REVIEW RATING 4/5

I had to contact the Corporate office to get my issue resolved with Verizon. In one day I spoke to 8 people.. was hung up on.. told the issue was my fault, almost yelled at, each individual said they didn't deal with the problem and passed me on to somebody else. I spent 3 1/2 hours on the phone.. thank heaven for speaker phones so I could work on other things that were more fun. I've been a... Read more

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  • From mobile
  • Verizon
  • Jan 27
  • by anonymous
  • #587416

On the phone with another pace of garbage who can't find any info on my account. 5 days and counting to completr an installation Add comment

  • From mobile
  • Verizon
  • Jan 27
  • by anonymous
  • #587404

Most incompetent bunch of techies. They are on their 5th day of installation and still cannot do it. Customer service has a bunch of freaks who don't even speak proper English properly.they should just shut the place down. Add comment

  • Jan 26
  • Internet
  • Edgartown, Massachusetts
  • Return Authorization
  • 16
  • REVIEW RATING 4/5

I have spent a week trying to get a resolution with Verizon wireless, but they refuse to correct their mistake. First the told me I was not eligible for an upgrade. Then after about 1/2 hour and multiple assurances that their was nothing they could do - I told them I was going to cancel my families plan and move it. I then spoke to the "loyalty" group. Who told me immediately that the first... Read more

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  • Jan 22
  • Internet
  • Princeton, New Jersey
  • Fios
  • 20
  • REVIEW RATING 3/5

A few months ago we switched our internet service from Verizon to FIOS. Previously no problems, now are connections do go down every day and return often several hours later. This is also happening to one of our neighbors who with lives within a few 100 years of us. Contact with FIOS so far results in having them reset/reboot (whatever is the proper term). But naturally a few hours later... Read more

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Resolved

  • Jan 20
  • Internet
  • Central Islip, New York
  • Termination Fee
  • 1
  • 1
  • 64
  • REVIEW RATING 5/5

Unfortunately, due to domestic violence, my children and I had to leave the house. Upon calling Verizon to cancel service, they informed me that I had just renewed the contract and would be subject to en early termination fee. I explained that I was NOT the person who authorized the contract renewal- it was the abuser unbeknownst to me. I know they record those renewal conversations- I asked... Read more

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  • Jan 19
  • Media
  • Grantsville, Maryland
  • Dsl
  • 21
  • REVIEW RATING 4/5

I have to go with slow satellite because they say that all of the dsl loops are full, and there's no room for me. I'm amazed at a company that is as large as Verizon can't provide service to new customers where the service already exists just because they would need to put in a larger hub and maybe run a new line. So, I haven't decided whether Verizon is too lazy or too cheap to give dsl service... Read more

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  • Jan 18
  • Internet
  • Philadelphia, Pennsylvania
  • Fios Internet
  • 23
  • REVIEW RATING 4/5

I called Verizon because my DSL speed was horrible and my ladn line was simply disconnected. When I talked to a customer representative, he convinced me to by their FiOS packet (instead of helping me with the repair of the DSL and Land line). I was *** enough to agree. Not only did the Verizon technician not show up twice, they tried to make it look like it was my fault. They called me once... Read more

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