Verizon Complaints and Reviews

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Verizon
Main address: 140 West Street 10007 New York NY
800-VERIZON (800-837-4966), , http://www22.verizon.com/content/contactus/usercontrols/SendEmail.aspx?URL=/Channels/Content/Contact
  • 1,356+14 mobile complaints
  • $280K claimed losses
  • $201 average
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  • Aug 30
  • Television/ Radio
  • Belfast, Northern Ireland
  • Verizon Onscreen Channel Guide
  • 1
  • 1
  • 7

Verizon Fios Onscreen Guide; a change that is unnecessary and very confusing = For football games, all networks, Verizon has resorted to listing commentary and using team nick names (or using No descriptors at all!!) instead of the usual / preferred (ex), N Iowa vs Iowa. Suggest that Verizon go back to Only listing the names of the two teams that are competing. 8/2014 Verizon Fios Onscreen... Read more

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  • From mobile
  • Verizon
  • Aug 29
  • by anonymous
  • #527379

I spoke to a rep from Verizon today an he was insulting and was of no help...will be changing my service because of his poor customer service...His name is Dennis I'd number5075 Add comment

  • Aug 28
  • Television/ Radio
  • Sarasota, Florida
  • Careless Executives
  • 7

We called and called to try and resolve all the issues, spent hours on hold all they do is send new RE-SERVICED broken equipment. Nothing seams to work, so we tried to take it a step higher to the executives. They don't care either. No TV for three weeks, no on demand for a month, add the internet to that if i hadn't used my personal router. I given all the chances to fix it all for not. I hate... Read more

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  • Aug 27
  • Media
  • Aggressive Sales Practice
  • 9

Firstthere's the mail; every two or three days I get a Verizon offer. this has gone on for a couple of years and I've never taken them up on any offer, yet they persist and their offer is always thrown away. Think theyed learn?, nah. Now I'm accosted in Walmart while I shop, by aggressive salespeople pushing VZ. I don't hold it against the young people just trying to hold down a job, but I begin... Read more

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  • Aug 27
  • Media
  • Mountain View, California
  • Fake Promises
  • 7

Bait and switch Not about adding family, but about promising what they cant deliver. They later apologize but never compensate or offer any solutions. By then, you're locked into a contract! My specific need was for a mobile hotspot. After numerous conversations with numerous Vreps, I still can't get them to fix the problem! I'm told I CANT EVEN GET THE MOBILE HOTSPOT WITH THE LOYALTY PLAN... Read more

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  • Aug 27
  • Entertainment
  • 15

While trying to negotiate a better deal with Fios at renewal time, the supervisor gave us "an extra $10 off of our bill per month for 1 year"...IF we agreed to renew at that exact moment. Since I called them and it was Fios, I agreed. At first it sounded like a scam, but I WAS talking to Fios. Supervisor "Vhon" told us that the paperwork would come through 3 e-mail, but the LAST part of the... Read more

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  • Aug 26
  • Television/ Radio
  • New York, New York
  • Fios
  • 17

I am not happy with your removal of cloo. I am an owner of Verizon stock but may switch over to your competitor who also has the Shalom channel which I am interested in receiving and you are not even considering being that it will get more viewers than some of the junk channels forced on us. You are charging enough monthly and the least you coud have done instead of a surprise, when you clicked... Read more

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  • Aug 26
  • Internet
  • Lewisville, Texas
  • Fios Bundle
  • 14

I returned an HD DVD to a Verizon FIOS store over two years ago. I am auto billed to I don't pay close attention to my bill on a monthly basis so eventually I noticed I was still getting billed for the unit. I have called several times over two years and STILL cannot get them to take it off my account and credit me for what they billed me. They tell me they can't make changes to my account... Read more

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  • Aug 25
  • Media
  • Verizon Employees
  • 16

STOP - 8 MONTH nightmare so far, and it keeps on going! I've had verizon phone for over 20 yrs. They put a FIOS cable etc in our subdivision last winter (2013). NIGHTMARE since. THe VERIZON EMPLOYEE who took my order in Jan who started promising the moon as a PROMOTION to a "LOYAL" customer for 20 yrs, AND signing up for FIOS after many open houses in our community front yard. In ADDITION, ... Read more

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  • Aug 25
  • Internet
  • Dallas, Texas
  • Service Quality
  • 14

I've had Verizon for several years, and FiOS has been installed here during that time. It's fast, but... 1. The cheezy little web page Verizon allowed was deleted....bill goes up. 2. Limited to 10 call blocking numbers 3. Limited to 25 email spam filters 4. Verizon doesn't stop ANY spam coming through, but I can't forward it to spamcop.com because it recognizes it as spam. They suck bad. 5. The... Read more

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