Verizon Complaints and Reviews

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Verizon
Main address: 140 West Street 10007 New York NY
800-VERIZON (800-837-4966), , http://www22.verizon.com/content/contactus/usercontrols/SendEmail.aspx?URL=/Channels/Content/Contact
  • 1,395+21 mobile complaints
  • $280K claimed losses
  • $199 average
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  • 4 hours ago
  • Other
  • Ewa Beach, Hawaii
  • Verizon Wireless
  • 1

10.20.12 No service on my phone, No call, No txt, No Internet - it just had to happen on my anniversary day! Called CS spoke with Maurice who was by the way very helpful and patient.. With the 3 hours I've spent on the phone with him I must say that's quite impressive for a CS rep!! He's an asset - the only issue I had at the ending with the back up that we did, my 1800 photos were not restored... Read more

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  • Oct 18
  • Media
  • Corporate Discount
  • 14

I have been with Verizon for 16 yrs I have always had a corporate discount! Through tough time and YES we have all had them! I talked my entire family sister and her family brother and his family etc... Financial Services makes people feel so disgusting they speak so rude to the point of arguing! They give you the chance to extend your pymt date and then shut off your phones before the date and... Read more

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  • Oct 18
  • Television/ Radio
  • Pawtucket, Rhode Island
  • Tv Package Charge
  • 9

I ordered Verizon for the first time and was placed in three diffentent packages i was so upset i cancelled my order returned everything to find out the order was never cancelled even though i had no equipment. I waited a few months and decide to order the triple play to find out once again insteed of putting me in triple play i was put in a double play. I called and complained for the supervisor... Read more

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  • Oct 16
  • Media
  • Murrieta, California
  • Technical Support
  • 15

so many problems where do I begin, told service tech would show up between 1:00- 5:00 on a Friday. Took day off to wait, and waited. 5:00 comes and goes at6:50pm tech shows up no forewarning that he was coming naturally assumed it was not going to happen. Tech was very irritated that he had to go back out and make one more call so much that his attitude made me irritated, remember I took day off... Read more

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  • Oct 14
  • Media
  • Additional Fees
  • 19

I too had the same experience ..but only at a store located at Tempe market place inTempe Arizona...when my driod 2 razor's battery took a dump...it was one that was sealed and couldnt be removed...completely dead So off to the verizon store when it no longer turned on...I was greeted nicely at the door asked how they could be of service. I handed them my dead phone and the battery was actually... Read more

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  • Oct 12
  • Cellular Phone
  • Fraudulent Purchasing Activity
  • 18

VZW allowed someone to purchase an iPhone and extend my service agreement on my wireless account. When I caught this - and it's just luck that I did -, after exhausting phone exchanges with Customer Service and Fraud, they finally removed the charges and reset my service date. Be aware if you use auto-pay that you need to check your bills! When a purchase is made VZW says that they send an email... Read more

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  • Oct 12
  • Internet
  • Atco, New Jersey
  • Internet Acess
  • 19

I was without Internet for most of 3 weeks. I spent hours on the phone with people in India. When they couldn't fix it, I spent time on the phone with people in the US. When they couldn't fix it, they sent people to my house 3 times. They got it to work for maybe a day at a time. The last time, the tech left me his phone number. I called him twice, and he never returned my call. I absolutely... Read more

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  • Oct 12
  • Media
  • Equipment Return
  • 17

Cancelled service in Virginia in Aug 2014 as I was moving to Florida where they do not provide service. They mailed me a box and a mail pouch with labels to return the set top box and the cable card. I did so through the USPS as indicated on their shipping instructions. It was very specific about using the Post Office because they don't have a store near me to return equipment. I then received... Read more

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  • Oct 11
  • Media
  • Service Change
  • 15

Every time we have made a service change with Verizon or Fios, the router/gateway has aways beeen at no charge and no monthly charge however, the cost for ISP service is as most others have said, expensive and having the least amount of value per mega bit. We pay $87.99 monthly for 50/50 mbps and got a price increase of $7.00 without any advance notice. Calling them resulted in removing the cost... Read more

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  • Oct 11
  • Media
  • Dallas, Texas
  • Home Phone Service
  • 8

Verizon phone service is spotty at best. They have not resolved a phone issue that has been going on for months. They wont fully resolve the issue even though we have the warranty on the wiring on the house! My wife called, they put her on hold and then hung up on her. If you can go with someone else for phone service, please do. My wife uses the phone service for her job and she has missed... Read more

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