Verizon Complaints and Reviews

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Verizon
Main address: 140 West Street 10007 New York NY
800-VERIZON (800-837-4966), , http://www22.verizon.com/content/contactus/usercontrols/SendEmail.aspx?URL=/Channels/Content/Contact
  • 1,366+15 mobile complaints
  • $290K claimed losses
  • $207 average
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  • 23 hours ago
  • Media
  • Doylestown, Pennsylvania
  • Price And Service
  • 4

Reception - customer service in stores and on the phone is HORRIBLE! VERIZON is very expensive for no service and rude customer service. Please DO NOT sign up with VERIZON they do not support the customer in any way, besides asking for payment. I was quoted a new plan in store, Northfield MN. My monthly bill came out and $119.. for a single line was STILL WAY high compared to Att..etc. I... Read more

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  • From mobile
  • Verizon
  • 2 days ago
  • by anonymous
  • #533734

Verizon is a piece of trash. They deleted 7k photos that were stored in the cloud. After 3 months I received a text saying they could not recover my photos. I will spend the next 7 months convincing everyone I know and meet to cancel their accounts with Verizon. Add comment

     

  • Sep 12
  • Media
  • Advertisement
  • 4

Playing Words with Friends, and Verizon ad started running -- and loops forever on my iPad! Only way to STOP the ad is to shut down my iPad and restart it. Absolutely ridiculous! I was once a Verizon customer -- NEVER again. They don't care about you, they don't care if their ads are disruptive, they don't care if they wake you at 7am on Sunday morning to try to sell you an upgrade to your... Read more

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  • Sep 12
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Wifi Device
  • 1

Want to cancel my mi-fi device. Asked for a phone or account#. I submitted account number and the virtual B!tc% doesn't recognize the account#. Finally got a hold of a *** person and all they did was reroute me to the same prompts after I had explained to them it doesn't work. When I ask for their name or ID number they switch me onto that D@M# prompt. I had a cell phone from Verizon 5 years ago... Read more

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  • Sep 11
  • Internet
  • Littleton, Massachusetts
  • Bad Management
  • 12

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there is nothing you can do from this point forward. They lie and they commit fraud! I responded to their email saying that it was not accepted. Customer service actually told me that emails response to their email are not acceptable. Are you kidding me! Ok, using the same logic,... Read more

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  • Sep 11
  • Television/ Radio
  • Greenville, South Carolina
  • Wire Fraud
  • 2
  • 2
  • 8

Wire fraud is a felony offense under federal law. The penalty can be 20 years imprisonment. However, where the victim of the wire fraud was a financial institution (eg, bank), the sentence is enhanced. In these cases, the sentence can be 30 years in federal prison The venue for prosecution under 18 USC 1343 is basically any district where either the transmission began or ended. The venue... Read more

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  • Sep 10
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Houston, Texas
  • Cancelled Service
  • 14

!!! I am NOT a Verizon fan.!!! My tablet was stolen. I had put my plan on hold, but while I shopped for another tablet Verizon cancelled my plan Then, they charged me $243 for a cancellation fee and a month's service. I didn't cancel my service. AND VZN wouldn't activate the new tablet unless I paid the extortion fee of $243 first! I talked for 6 hours to every person in the chain of... Read more

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  • Sep 08
  • Media
  • Tuckahoe, Virginia
  • Bundle Price
  • 32

Customer Service is terrible! I took a video of being on hold for over 2 hours & 45 minutes same talking to anyone and corporate thinks that is okay!!! I talked to two different CS reps during same call and each quoted me a different bundle price for what I was currently receiving. Now I received an email from Verizon saying I was getting a "gift". When I open the "gift" in a bold yellow... Read more

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  • Sep 05
  • Cellular Phone
  • Appleton, Wisconsin
  • Solved Issue
  • 20

I submitted a bad review on Aug 15th; mostly about the lack of good customer service from Verizon. The manager of the Appleton store finally got back to me today. Nicole was fantastic. Corporate Verizon should talk to her and listen. She did a great job and resolved all my problems with courtesy. Hopefully she will be able to teach the other employees her skills. She honestly appeared to ... Read more

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  • Sep 03
  • Home Phone
  • Aberdeen, Scotland
  • Service Billing
  • 1
  • 1
  • 42

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick of it. So I did some work and came up with this - a great way to get some revenge. We can have some fun for awhile by calling one of their VPs, Nancy Clark, at home in NJ. Her number is 908-607-1819. Let's see how she likes being bothered - especially in the middle of the... Read more

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