VerizonComplaints and Reviews

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  • Customers like
    • Internet 6
    • Tv 3
    • You are a bunch of overcharging crooks 3
  • Customers don't like
    • Incompetent customer service 80
    • Poor service 26
    • Bait and switch 14

they sign you up promising a 300 dollar gift card and then find every reason to not pay out. Been fighting with them for 2 months now all because they say they can find no record of what was said during a call. How convenient that there records will show nothing wen they have to pay out but if it benefits them they have all the records ever needed. The big companies always find a way to screw... Read more

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I have been a verizon customer for years at least 20 years with my home internet and 4 cell phones i ran in to an issue where my husban lost his job and it was either pay mortage or buy food to feed the 4 children we have or pay internet now all of us at o e point or another have run into a similar snag or bump in the road so to make a long story short i finally was able to pay the bill for my... Read more

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I tried to get an issues with the lack of internet service. I have called more than a dozen times and they are not willing to offer any assistance. I have tried to get a new router and they refused to extend that option. I have been told multiple times that it is not their problem. They told me that I have 6 wireless dvices hooked up to the wifi and I only have 3 devices that are wireless hooked... Read more

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When I renewed our 2 year contract in 2015, I explained that we were seniors on a fixed income, and could not afford to pay any more on our monthly bill. I was happy to renew for 2 more years because AND ONLY because I was told everything would remain the same on our new 2 year contract. Well, that didn't happen because a few months after we renewed we moved from our home into a new... Read more

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  • From mobile
  • Verizon
  • Feb 01
  • #782053

My name is Donald freeman. Verizon is a rip off. The customer agent's hang up on you,their technicians don't know what they are doing. My bill went from $111.19 to $351 for ordering a second box. I am going to optimum. My neighbors are very satisfied with optimum. I am going to take all my emails and show the better business bureau. Add comment

I have a defective stb which I rent from Verizon When I called in and asked Verizon to send a tech out to replace it, Verizon told me that they would only Out a stb, and that I had to install it myself. If I did not accept this option, they would send a tech out for a charge of $100. I fell that this is unfair the stb is Verizon's equipment and they are responsible for it not me Read more

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Once upon a time I used to tell people that Verizon had the best customer service and coverage. That was a long time ago and now I would say run the other way. I moved about a year ago and wanted to select the best carrier for my area. Verizon assured me the coverage was great in my area so I entered into a contract. Low and behold there is NO coverage, so I begin the 4 month process to get out... Read more

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Had Insurance on device and son was deploying to Afghanistan and was advised by Verizon to suspend phone. When son was on way home from deployment I had phone turned back on and was charged for insurance. The phone was stolen and because the phone had no usage on it at time it was stolen Asurion will not cover it. Verizon fails to tell you that when they ask if you would like insurance in the... Read more

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I have had a family plan with Verizon for years this plan has unlimited data on my phone. I have been told for years if I "Quote" upgrade my phone my unlimited will be gone. I have protected my unlimited because I know Verizon does to have that option any longer. I have not upgraded my phone with them to keep the unlimited they call often and want me to upgrade. So because I have not, WHAT DO... Read more

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I enroll with Verizon because my son convince me they had the fastest internet, I have 5 tv at home, 3 in bedrooms one kitchen and one family room, I start with the triple bundle for 89.99 but after charges of boxes taxes and ridiculous fees I ended up paying never less than 170.00 then I decided to cut the premiums, well they promise me my bill will be no more than 150.00, this never happened, I... Read more

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