Verizon Complaints and Reviews

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  • Customers like
    • Internet5
    • Great coverage3
    • Tv3
  • Customers don't like
    • Customer service43
    • Incompetent customer service25
    • Poor service21

  • 8 minutes ago
  • Media
  • Flagstaff, Arizona

Have been a Verizon customer for roughly a year now and at first loved it nectar of the customer service! I could understand then. Yay! But this morning i had an issie and attempted to call every phone number i could find for customer service only to go through menu after menu hoping to talk to a human. Whenever i would get to the end of a menu it would hang up on me or send me back to the last... Read more

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  • 4 hours ago
  • Media
  • Ocean Park, Washington
  • Cellular
  • 2

I have a new cell number that formerly belonged to a Verizon user that didn't pay their bill and now Verizon is harassing me with auto calls for an overdue account. After several failed attempts to have the situation corrected I have decided the next step is to simply call them out publicly for what they are, an out of control predator corporation. Under no circumstances get involved with,... Read more

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  • 1 day ago
  • Media
  • Milford, Pennsylvania
  • E-Mail
  • 4
  • REVIEW RATING 4/5

Having issues with my Verizon e-mail accounts. Call Verizon, wade through their idiotic phone menu only to be connected to the wrong person. He says he'll transfer me to correct dept. I ask him to please not disconnect me. He then proceeds to disconnect me! I call back and go through the *** menu again. I again get sent to wrong dept. She says I need to speak to the Enterprise dept. She... Read more

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  • 1 day ago
  • Media
  • Irving, Texas
  • Fios
  • 1
  • 1
  • 43
  • REVIEW RATING 3/5

One of the main reasons I chose Fios was because I could watch both the Outdoor and Sportsman channels. Now Sportsman channel has been cancelled. I never saw a survey or was asked my opinion. You can count on me cancelling my service when I move out of this apartment. I can't wait till I can get Direct TV. Nothing like paying more for less. You can take converter box and shove it where the sun... Read more

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  • Aug 31
  • Media
  • Ashburn, Virginia
  • Verizon Fios Internet And Television Services
  • 21
  • REVIEW RATING 4/5

We were very happy when we were with Clear for internet service. We were only paying $50.00 a month and mind you, internet is all we need because we stream everything. A verizon associate convinced us to switch to Verizon and if we switched over he could guarentee we pay $50.00 a month. A year later we were being billed $75.00 a month. We called Verizon and the first representative one the phone... Read more

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  • Aug 31
  • Media
  • Ashburn, Virginia
  • Verizon Fios
  • 5
  • REVIEW RATING 4/5

We were very happy when we were with Clear for internet service. We were only paying $50.00 a month and mind you, internet is all we need because we stream everything. A verizon associate convinced us to switch to Verizon and if we switched over he could guarentee we pay $50.00 a month. A year later we were being billed $75.00 a month. We called Verizon and the first representative one the phone... Read more

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  • Aug 30
  • Media
  • Elizabeth, New Jersey
  • 8
  • REVIEW RATING 4/5

Terrible service. I had verizon Fios installed on 8/11/15 and within hours the cable went out. A message appeared on the screen saving there was a problem and it would be be back on shortly. I had house sitters coming in as I was leaving to go on a cruise. Needless to say the cable never came back on and I called to report it as soon as I returned on the 20th. A technician came out to repair it... Read more

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  • Aug 30
  • Media
  • New York, New York
  • Tv
  • 3
  • REVIEW RATING 4/5

The picture on our tv is pixelated, coming in and out, no audio so we tried Verizon customer service (gasp!) on a Sunday. After repeated attempts at reaching a human we dialed the number for new sales which ALWAYS has a human answer. 24/7. this person was pleasant and gave us a number that she believed had humans at the other end but all we got after a complete run around of "press one for....",... Read more

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  • Aug 30
  • Media
  • Fios And Home Phone
  • 2
  • REVIEW RATING 4/5

Verizon FiOS is probably the worse internet service, too expensive and speed is not provided as advertised. I just returned from several years of working overseas and Verizon service is worse than some of the third countries I had spent time at, Korea and Japan service is 100% better and cheaper than Verizon. If you think you are getting what you are paying for, boy your are wrong, you are being... Read more

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  • Aug 28
  • Media
  • Killeen, Texas
  • Cellular Bills
  • 8
  • REVIEW RATING 5/5

New phones were ordered from Verizon under their new plan that charges a monthly fee. The old phones were returned as requested, however, Verizon has not credited all the phones. We are still being charged $299.00 for a phone that Verizon admitted was returned, however, to this date has refused to change their bill to reflect same. Several chat sessions have been made with Verizon and on each... Read more

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