Verizon Complaints and Reviews

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  • Customers like
    • Internet5
    • Great coverage3
    • Tv3
  • Customers don't like
    • Customer service41
    • Incompetent customer service24
    • Poor service21

  • 4 hours ago
  • Cellular Phone
  • 6

About a little over a 2 years ago we decided it was time to upgrade our phones and add data to our plan. We were pretty much out of contract for about a year and on the existing old contract of 3 years so an upgrade was needed. The customer service sales rep we were dealing with was giving us the low down on the plans and phones we could get so we ordered and went with a plan and had her repeat... Read more

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  • 7 hours ago
  • Media
  • Sevierville, Tennessee

Well on monday i was trying to get my oldest son a new phone and veerizon told me thst i couldnt not do it because i had a bill from lastyear that i was willing to pay to get my son another phone. Instead of telling me when on the phone with me that they tool next months phone bill and i couldnt get another phone i just called and asked for my money back. So iwent to another company and cant wait... Read more

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  • 14 hours ago
  • Advertisements and Cons
  • Brooklyn, New York
  • 6

I would not be using Verizon Fios if I could get another service provider in my area. They have their way of forcing you to upgrade. By using the technology that they have, they watch how many people watch certain channels under a lower package and then when it's time to renew, they remove these channels from the lower package and move them to the higher priced packages. You wither pay the extra... Read more

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  • 20 hours ago
  • Cellular Phone
  • Kerrville, Texas
  • Bad Phone Service
  • 7

Verizon failed to provide adequate service and equipment! Contacted them and they said if they found signal was inadequate with a signal check, I would not have to pay ETF's! Well of course they said the signal was fine! When you have to hold your phone up above your head to make a phone call outside, the signal is not fine! Or better yet, when your family members have to go into a bathroom to... Read more

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  • 1 day ago
  • Internet
  • Fredericksburg, Virginia
  • Fios And Home Phone
  • 7

At least the Mafia doesn't pretend to be anything but crooks. I could add my tales of woe to the thousands of others on this site. But really, what would be the point? Do you think one of Verizon's super-crooks in a corner office at HQ is going to say, "Oh my goodness, we're falling down on the job! I'll have to do something about reforming customer service!" Hiring unqualified, indifferent... Read more

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  • 1 day ago
  • Media
  • Town N Country, Florida
  • 7
  • REVIEW RATING 4/5

Was enrolled to online bill pay somehow and my bank account was overdrafted 35$. The first verizon representative I spoke with told me to send in a copy of my statement as proof and unenrolled me from auto bill pay. I send in my documents, a few days later I call to follow up and the second representative tells me they don't do refunds and that he'll credit my next bill 35$. When time rolls... Read more

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  • From mobile
  • Verizon
  • Jul 25
  • by anonymous
  • #671997

All I want to do is understand how I can save money on my verizon wireless account. They won't help me. Why not? Add comment

  • Jul 25
  • Utility
  • St. Petersburg, Florida
  • Verizon Home Phone Service
  • 9
  • REVIEW RATING 4/5

What in the world is going on at Verizon? I tried their silly online “help” to get support for my home phone service and all it does is try to point the problem to my equipment. Come on! Believe it or not, your customers are not *** and if we try to contact you for help we don’t need to be treated like idiots. Then when I decided to call customer service, they still tried to state it was my... Read more

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  • Jul 24
  • Internet
  • Providence, Rhode Island
  • Verizon Fios
  • 10
  • REVIEW RATING 3/5

Signed on years ago for basic ISP services on an old computer for 20 bucks and assurance the rate would never rise at such a low speed....2yrs later rate jumped to 60 bucks, minus 30 dollars of their credits.....still 30 plus normal wired cordless hm phone charges.....too much money on a tight budget and fixed income at 50 dollars per month.....could not keep up walked away ...credit was fair to... Read more

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  • Jul 24
  • Hosting
  • Fort Irwin, California
  • Verizion Fios Internet
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

Verizon offers 50/50 Mbps internet service. But during the afternoons and at night, the download speed is less then 5 MB. I called in a work order and was told the tech would be at my home between 0800-1200 and would call ahead so I could get off work. The tech never called and I was lucky enough to catch him during lunch. He walked in the door, listened to my problem, then told me that 5 Mbps... Read more

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