VerizonComplaints and Reviews

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  • Customers like
    • Internet 6
    • Tv 3
    • You are a bunch of overcharging crooks 3
  • Customers don't like
    • Incompetent customer service 80
    • Poor service 26
    • Bait and switch 14

I have been a Verizon customer for 8 plus years. I called in the 28th of January to talk about renewing my bundle for 2 years and got a quote. I was told I had 2 weeks to make up my mind. At no time was I told the price could change in that 2 weeks. I called back today (less than two weeks) but was told that I now would have a new quote which would be $20 to $25 higher than the original... Read more

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My husband bought me a new phone for Christmas. He paid cash for the phone and went with verizon for a month or so he thought. When we got the bills it was $95.00 for 1 gb of data. I went to buy a straight talk card and called to get it changed. Well I found out from straight talk that the phone was locked. Verizon had put my husband on a two year plan. Phone won't work and we are having to... Read more

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I called to have the name changed on my Triple Bundle account because my husband passed away last month, and I was told that by doing that my rate would increase by $15 per month, and I would lose the Free multi-room DVR valued at $19.98 per month – an INCREASE of $ 35.00 to my MONTHLY bill ---- BECAUSE MY HUSBAND DIED! They said that is what they do with all name changes! ! I have never heard... Read more

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Beginning late yesterday, I found that thousands of e-mails had moved themselves to Trash. After spending 2.5 hours last night moving them to the Inbox (I believe that some deleted before I could get to them all), I woke up this morning to find they were all back in Trash again! I decided to move them to Archive (about 1,700 were completed before we needed to leave the house). Upon returning... Read more

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they sign you up promising a 300 dollar gift card and then find every reason to not pay out. Been fighting with them for 2 months now all because they say they can find no record of what was said during a call. How convenient that there records will show nothing wen they have to pay out but if it benefits them they have all the records ever needed. The big companies always find a way to screw... Read more

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I have been a verizon customer for years at least 20 years with my home internet and 4 cell phones i ran in to an issue where my husban lost his job and it was either pay mortage or buy food to feed the 4 children we have or pay internet now all of us at o e point or another have run into a similar snag or bump in the road so to make a long story short i finally was able to pay the bill for my... Read more

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I tried to get an issues with the lack of internet service. I have called more than a dozen times and they are not willing to offer any assistance. I have tried to get a new router and they refused to extend that option. I have been told multiple times that it is not their problem. They told me that I have 6 wireless dvices hooked up to the wifi and I only have 3 devices that are wireless hooked... Read more

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When I renewed our 2 year contract in 2015, I explained that we were seniors on a fixed income, and could not afford to pay any more on our monthly bill. I was happy to renew for 2 more years because AND ONLY because I was told everything would remain the same on our new 2 year contract. Well, that didn't happen because a few months after we renewed we moved from our home into a new... Read more

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  • From mobile
  • Verizon
  • Feb 01
  • #782053

My name is Donald freeman. Verizon is a rip off. The customer agent's hang up on you,their technicians don't know what they are doing. My bill went from $111.19 to $351 for ordering a second box. I am going to optimum. My neighbors are very satisfied with optimum. I am going to take all my emails and show the better business bureau. Add comment

I have a defective stb which I rent from Verizon When I called in and asked Verizon to send a tech out to replace it, Verizon told me that they would only Out a stb, and that I had to install it myself. If I did not accept this option, they would send a tech out for a charge of $100. I fell that this is unfair the stb is Verizon's equipment and they are responsible for it not me Read more

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