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1.6 Based on 320 reviews
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    • Incompetent customer service 82
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Totally pissed. The buy one get one free on the Samsung 7. Is a joke. I ordered these phones on March 7.2016. The Rebate info was submitted March 12.2016. Verizon says they dont say they process it until it gets in their system. Which turns out to be April 24th! Then I receive a email stating the order is invalid. Calling them immediately. They assure me there is nothing wrong. Wait 15 days to process. After 15 days go by and still waiting I... Read more

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Totally pissed. The buy one get one free on the Samsung 7. Is a joke. I ordered these phones on March 7.2016. The Rebate info was submitted March 12.2016. Verizon says they dont say they process it until it gets in their system. Which turns out to be April 24th! Then I receive a email stating the order is invalid. Calling them immediately. They assure me there is nothing wrong. Wait 15 days to process. After 15 days go by and still waiting I... Read more

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Some jack *** pulled my phone lines off the distribution block in the telco room because he was new to the building and could not get installation to hook him up. So he thought he would do it himself and in his efforts he pulled off my wires and we dont know where they were originally placed. I finally got thru to customer service, it was in the Philippians, and they said that they were backed up until June 30th. WTF I am loosing thousands of... Read more

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You have got be kidding me Verizon service is rediculous !!! Why can't they just admit there system is over loaded and give everybody a break *** total *** Verizon sucks and the bad thing is they are probably the best overall company pretty *** sad !!! They should be ashamed of themselves ,they didn't keep up with technology and up date to support the flow!! Typical screw the people company !!! Read more

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Verizon doubled the bill for triple play bills without any good justifications. The Verizon guy's name is Kevin Byrd - extremely unprofessional Can't explain the bill increase; question customers with past bills that were mal-practiced by Verizon; implying quitting Verizon to get new customer rates; threatening to cancel the verizon services. Verizon doubled the bill for triple play bills without any good justifications. The Verizon guy's name... Read more

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  • From mobile
  • Verizon
  • May 18
  • #850433

On May 1st my on demand stop working.followed on screen instructions to reboot box,which caused my guide to stop working. Called Verizon,on phone over 1 hour with agent who kept rebooting system. Said i need new router and they would send it. Now May 18,never received router, can't get ahold of a live person at verizon. Add comment

  • From mobile
  • Verizon
  • May 18
  • #850254

Nope!an after reading these complaints ill never have verizon Add comment

Verizon refuses to cancel my services permanently even though I'm not able to use their services anymore because there  was a fire in my house.  Everytime I call them  Customer Service tell me a different story. Some say Verizon put my account on vocation suspension until September, one said October and another said until June 2016. I was told they can only cancel my account permanently if I reactivate my services. The reactivation fee is  $304... Read more

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**** ALERT TO ALL VERIZON CURRENT CUSTOMERS**** this proves they do not want to keep customers they just want new ones!!! I am a loyal customer of over 15 years, and just decided once again to upgrade my phones and thought that signing up for a 2 year contract showing my loyalty to Verizon would be best. well I found out that if you upgrade to a 2 year contract that lets them change your billing on your smartphone lines from 20.00 ( for no... Read more

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Business expansion is not to expand but also to listen and resolve. I have never experienced so unprofessional and disorganized organization as verizon. Moving in new home can be a nightmare if you dealing with verizon. The agents do not pick phone for 40-50 minutes than hang up, never call back. I am trying to set up my TV working but still in vain though I am being charged for the services, which are not being used though.Tried to reach them... Read more

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