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Verizon

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666 complaints

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Verizon was founded in 1983 as Bell Atlantic Corporation. It got seven Bell Operating Companies from AT&T company after its breakup. Nowadays the company is headquartered in New York, New York. Verizon Communications, Inc. was created in 2000 after the acquisition of GTE be Bell Atlantic, which was one of the largest mergers in the US history. The name of the company is a portmanteau word formed from veritas and horizon. The company specializes in communications services providing Broadband Internet services, Television services, wireless telecommunication services and Local wireline. Company's net income is $6,119 billion.

Verizon Communications employs over 239,000 people. The tag line of the company is: "We never stop working for you". Please try to contact Verizon Customer Service directly prior to posting any complaints on this site.

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Verizon Reviews

Anonymous
Verizon has completely screwed me.

So I got my replacement for my iPhone 4S today, another iPhone 4S. However, this was a complete surprise because it was supposed to be canceled! Apple was going to se...

#292588
Jan 27, 2012
6

Marrasal...
Verizon Wireless Bad Company

"Every month I been charge $15.00 each line reconnection fees ( 1 have 4 phones) my husband, son. mom & self. Every monthh if I missed my payments in days, they will shut off our l...

#292344
Jan 27, 2012
14

Furiousmom
Verizon Wireless: taking advantage

My son decided to get his own cell phone service. Every month there are charges for things we dont understand. Once we found out about unlimited calling service, we were told the b...

#292091
Jan 26, 2012
26

Djarnoldo
Verizon Customer Abuse: A Complaint and Cautionary Tale

Verizon Customer Abuse: A Complaint and Cautionary Tale by DJ Arnoldo I was a Verizon (VZ) customer from 1996 through 2011 (15 years!), and I paid every VZ bi...

#290981
Jan 22, 2012
75

Anonymous
Verizon - Another pissed customer

To whom it may concern:This phone number was mistakenly ported to another company on the 7th of January and that’s when the most horrendous experience of my life bega...

#290324
Jan 19, 2012
50

Angelica...
Verizon - Repeat customer nightmare

Several years ago i was a verizon customer who had strictly phone service through them. I was on the life line plan which is a plan for low income customers that gives you a discou...

#290190
Jan 19, 2012
56

Large co...
Verizon charges 99 cent administrative fee now!

Ok, so everyone spoke up about Verizon trying to charge folks $2 for paying via bill pay or cash. NOW they have a new 99 cent administrative charge on my bill. I am PROMPTLY going ...

#290006
Jan 18, 2012
82

Anonymous
Verizon - Channel removed

I have had Verizon as provider for more than two years. I transferred my account on Dec 29 2011 and the channel Gol tv was removed from my package. I called and they told me that c...

#289484
Jan 16, 2012
55

Anonymous
Verizon

I am being double billed. Customer service are indiots. They have no clue whate is going on I want to hear from from any one who would like to initiate a Class Action suit again...

#289000
Jan 14, 2012
87

Alr
Verizon - Veizon terrible customer service

Needed a small repair to the wall jack holding the wall phone. Was told a 5 day wait so reluctantly agreed to wait 5 days. Then the time service would arrive would be between 8am a...

#288929
Jan 13, 2012
98

Peanut11
Verizonwireless screws the customer!

I changed carriers for my wireless service on Nov 19. I moved over to TMobile from Verizonwireless, as Verizon's fees were getting too high. I went into a TMobile store, and their ...

#288236
Jan 11, 2012
125

Phillena
Verizon Wireless charging ETF's when I moved into a no coverage area

In December my husbands job transferred us to a town in Texas where Verizon Wireless does not offer service. I ended up having to cancel our cell phone service because I was not go...

#288230
Jan 11, 2012
105

DJ Jordan
Verizon - Post charges to my account

Had a problem with a local Verizon store contacted Verizon customer Service they found that local store did me wrong. They customer Service said in email to me that my Dec bill wou...

#288129
Jan 11, 2012
78

Timetfob...
Verizon changing plans & prices & makes u pay for each phone in family plan?

I have been with verizon since '09, and now notice that I am paying not only more for the same family plan for the 700 min $69.98/ which is suppost to enclude 2 phones free, which ...

#287422
Jan 08, 2012
121

Bearmake...
Verizon gave my phone away!!

I added a phone to my plan for my brothers use... When I moved I was able to turn my phone(droid) off because they could not provide service to my area. My brother said to turn his...

#287371
Jan 08, 2012
129

Fester1
Verizon Fios THE WORST SERVICE

Dear Ms SerjakI will make this short and to the point, because you can reference most of the problems we incurred by accessing our phone account. I say most because you...

#287189
Jan 07, 2012
122

Anonymous
Verizon wireless replaces bad products with reconditioned phones

I bought a new Apple 4 about 6 months ago and have been having problems with the battery for about 4 of those months. I kept going back to the Verizon store and they would adjust ...

#287004
Jan 06, 2012
116

DoNascim...
Verizon FIOS HORRIBLE SERVICE

#VZFiOSNY #FIOSTV HORRIBLE SERVICE from Verizon Fios rep.This is a transcript of my tweets about my experience today.I called Verizon FIOS to renew my subscription to t...

#286678
Jan 05, 2012
126

Anonymous
Verizon sticks it to the consumer again!

Verizon backed off the $2 fee for processing on-line bill payment. But they've found another way to stick it to the user. Verizon internet customers had access via VZ to "MSN...

#286049
Jan 03, 2012
123

Anonymous
Verizon failed to deliver service

Verizon has been incapable of resolving my ongoing technical issues. Intermittent Internet service does not seem to be an issue they care about or able to solve. I have come to thi...

#285855
Jan 02, 2012
119

Anonymous
Verizon - CHARGED $1 EXTRA FOR CASH PAYMENT

Recently was charged an extra $1 fee for cash payment, VERIZION cell phone. This was not a late fee, or any thing like that. I was being punished for paying my bill with cash. T...

#285347
Dec 30, 2011
127

Anonymous
Verizon -- the ANTI-consumer company

We bought a $49 phone -- landline -- for a relative as a present. It was a duplicate. Those unfriendly sob's took 2 hours to return the item (initially refusing) and only CH...

#285186
Dec 30, 2011
121

1rapidron
Verizon - Bad service "can you hear me now?"

I have been a loyal customer of Verizon since the early 90's (it was called OneTouch then). Verizon has been very good... under most circumstances. I have phone and Broadband i...

#285137
Dec 30, 2011
151

Anonymous
Verizon Wireless - fee to pay your bill

Verizon Wireless is going to start charging a fee to pay a bill online. This is garbage! After years of their trying to get customers to do business online, including making paymen...

#285133
Dec 30, 2011
137

Anonymous
Verizon Wireless will bend you over

Verizon Wireless has decided to charge a $2/month fee to pay your bill on-line or through your phone. So, I, a customer who has had only two cell providers in the past 15 years, a...

#284969
Dec 29, 2011
152

Mary rut...
Verizon somerset,kentucky 42501

Bought 2 NEW! intensity ll in october both phones already tore up. wanted to tade in for smart phone and add internert. told had to keep same phone and was sent a referbished phone...

#284946
Dec 29, 2011
125

Anonymous
Verizon - High line fees every month

Only had local land line, cost $34 plus tax and fees, Verizon offered to add my home line to my wireless account and keep same home number for 9.99 a month including long distance ...

#284855
Dec 29, 2011
93

Anonymous
Verizon - Return Policy, Unreasonable and Inflexible

Recently I had to go to a local Verizon Wireless store to get fast replacement of my phone which suddenly failed completely.While at the store I was strongly urged to try som...

#284476
Dec 28, 2011
149

Bambi
Verizon=Worst Cell Phone Company!

I am a old Verizon customer, never again will I use Verizon services! I have had nothing but problems from Verizon. Verizon should really consider trying to improve their customer ...

#284156
Dec 27, 2011
149

Gearhead
Verizon Customer Service Is Surly and Insulting

In all our previous dealings with Verizon, their customer service reps have been friendly and accomodating. Recently, however, our service was interrupted after a customer service ...

#283749
Dec 23, 2011
154
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