Verizon Complaints and Reviews

1.8
  • Internet4 votes
  • Tv3 votes
  • Great coverage2 votes
  • Customer Service25 votes
  • Poor Service15 votes
  • Incompetent customer service13 votes
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  • 22 hours ago
  • Cellular Phone
  • New Orleans, Louisiana
  • Samsung Galaxy 5
  • 4
  • REVIEW RATING 4/5

I purchased two new Samsung Galaxy 5, under a new plan. I was given two envelopes for both phones to mail back to Verizon as requested by the young man who was very nice. They were sent out in November of 2014, one arrived, and the other never made it. I gave Verizon the tracking information numerous times and they still today March 03, 2014 have not received the other one. It shows the last... Read more

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  • 1 day ago
  • Internet
  • Waldorf, Maryland
  • Internet Service
  • 5
  • REVIEW RATING 4/5

I own a small business that is heavily reliant on the Internet. For the past six months my Internet service has been on a roller coaster of signal strength, and in the last several weeks we have had almost no upload speed. This affects my ability to send out email, upload contracts and generally conduct business. I have been on the phone (minimum an hour every time I call) every single day... Read more

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  • 1 day ago
  • Internet
  • Bowie, Maryland
  • Fios
  • 6
  • REVIEW RATING 4/5

FIOS, RE: Dishonest Customer Service Reps This letter is in complaint to an attempt to cancel Verizon FIOS services. It has not yet been forwarded to the Maryland ethics commission, or State Attorney Generals Office for illegal bait and switch tactics, as I would first like to bring it to Verizons attention and allow the opportunity for a response. The call initially was to cancel Verizon FIOS... Read more

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  • Feb 28
  • Internet
  • Los Angeles, California
  • Global Data Plan
  • 8
  • REVIEW RATING 4/5

I recently had to travel to Germany for 6 days after my mother’s passing. Right before the trip, I added Verizon’s Global Data plan ($25 per 100 Mb). During my time in Germany, I received one email stating that I will be charged an additional $25 for the next 100 Mb… because I passed the original 100 Mb data allowance. I did not receive any notifications after that. About a week after I returned... Read more

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  • Feb 28
  • Internet
  • La Quinta, California
  • Internet Service
  • 10
  • REVIEW RATING 4/5

I had been a customer with Verizon since 2011 and I had a bundle. I went online to check my account and they advertised that I could add phone on my bundle for only $6 extra. So I added it onto my bundle. When the bill came they had charged me an extra $116 not $6. I as being charged FULL PRICE for the services. The associate who added phone had unbundled me and had me paying that price. I called... Read more

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  • Feb 26
  • Media
  • Contract
  • 12
  • REVIEW RATING 4/5

When you leave Verizon, do so at the very end of your billing cycle. If you'd don't, they will keep your payment in advance from when you first signed on. Customer service states this is in the agreement contract. Guess I missed this bit. Agreement contract is not written with the consumer in mind, so do read it! Agreement contracts benefit only the business, never the consumer. When you... Read more

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  • Feb 25
  • Internet
  • Mahopac, New York
  • Internet Service
  • 5
  • REVIEW RATING 3/5

Three things I'd like to say about Verizon Fios.... 1. It is really obnoxious how it takes Verizon Fios a week to post a new episode on on-demand when Optimum does it in 24 hours 2. It is also really annoying how Verizon Fios doesn't have certain TV channels, like CW TV, on on-demand. 3. Finally Verizon Fios internet is not fast at all, it is actually quite terrible and very slow. It takes videos... Read more

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  • From mobile
  • Verizon
  • Feb 25
  • by anonymous
  • #600319

Verizon staff suck please be careful before you signed with them, they promise one think and deliver other go with Comcast or other company. I would like to cancel my contract. Btw, internet security sucks and they send you to experts from another country that do not speak english. I had it with them. Add comment

  • Feb 25
  • Media
  • Coventry, Rhode Island
  • Wireless Phone Service
  • 12
  • REVIEW RATING 4/5

I was upgrading after two contract renewals. The the ad states the phone is free with a two year contract. The rep that sold me the phones told me my bill would go up about 10.00. i then recieved a bill for 319.22 for three upgrades. The billing stated (service charges) at 40.00 a phone. Is this a bait and switch? My monthly rate will be 151.00. Is this a bait and switch ? I happen to know if you... Read more

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  • Feb 23
  • Laptops and Tablets
  • New Port Richey, Florida
  • Lg Tablet
  • 13
  • REVIEW RATING 4/5

We bought 2 LG tablets from Verizon on 12/23/14. One was used 2 weeks the other less than 1 month. They developed spontaneous screen cracks. LG will not honor the warranty saying there is physical damage. Verizon wants us to continue paying for 2 years or pay a $325 each cancelation fee. How is this fair? Paying all this money for nothing I am still going round and round with LG because they... Read more

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