Verizon Complaints and Reviews

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Verizon
Main address: 140 West Street 10007 New York NY
800-VERIZON (800-837-4966), , http://www22.verizon.com/content/contactus/usercontrols/SendEmail.aspx?URL=/Channels/Content/Contact
  • 1,400+21 mobile complaints
  • $290K claimed losses
  • $204 average
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  • 9 hours ago
  • Other
  • Verizon Cancellation Fee
  • 3

Called Verizon a few months ago to see if they had any better deals currently. Explained I was looking to move soon and would I be liable for the $230.00 if they didn't have FIOS at my new home and was told no if they didn't have the service there would be no fee. Now I'm moving to Brick, NJ and they don't have FIOS, internet or television on my street with Verizon. They would give Direct TV... Read more

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  • 1 day ago
  • Internet
  • Bellflower, California
  • Internet Installation
  • 4

If you need Internet and phone service do not ever call Verizon. They gave me an order confirmation and a the day of the instalation after having me to cancel my day I was told that the order neve went through. Called Verizon 15 time and at the en I had to cancel my order with them. First time customers. Horrible experience. I even talk with multiples supervisors and customer service... Read more

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  • 1 day ago
  • Internet
  • Internet Package
  • 3

The undersigned has, since several years, a Verizon contract for a USB stick and LapTop use. $25:-/100MB package is always added when travelling abroad. This was also done and the trip went to Panama. First day in Panama the service was stopped. Dealing with an emergency situation it had to be restored and it could finally be restored. We all though the 100MB package was on and repeatedly added... Read more

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  • 2 days ago
  • Media
  • Bisbee, Arizona
  • Other Product
  • 17

I contacted Verizon to canceal my service..a girl named nikki who said she was account manager treated me like diet ..so rude..i was shocked.I guess it should not have surprised me by the way the whole encounter with verizon.im in customer service and Ill tell everyboxy about my ordeal.if i tell 20 peoole ..they will tell forty .and you get the picture.Nothing about pricing or bundle package was... Read more

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  • 2 days ago
  • Real Estate
  • Riva, Maryland
  • Other Product
  • 8

Painted lines on Zoysia grass again; just waiting for Verizon to tear up my yard again... the house in question;getting the service,has a Verizon box in their front lawn, why do they have to go through my yard and tear it up AGAIN! HELP PLEASE! We worked for soooo many years( 16)to replace the "green weeds" with Zoysia grass. Our blood, sweat and tears were/are put in our yard and without any... Read more

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  • Oct 22
  • Cellular Phone
  • Ewa Beach, Hawaii
  • Phone Data Loss
  • 2
  • 2
  • 35

10.20.12 No service on my phone, No call, No txt, No Internet - it just had to happen on my anniversary day! Called CS spoke with Maurice who was by the way very helpful and patient.. With the 3 hours I've spent on the phone with him I must say that's quite impressive for a CS rep!! He's an asset - the only issue I had at the ending with the back up that we did, my 1800 photos were not restored... Read more

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  • Oct 18
  • Media
  • Corporate Discount
  • 32

I have been with Verizon for 16 yrs I have always had a corporate discount! Through tough time and YES we have all had them! I talked my entire family sister and her family brother and his family etc... Financial Services makes people feel so disgusting they speak so rude to the point of arguing! They give you the chance to extend your pymt date and then shut off your phones before the date and... Read more

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  • Oct 18
  • Television/ Radio
  • Pawtucket, Rhode Island
  • Tv Package Charge
  • 25

I ordered Verizon for the first time and was placed in three diffentent packages i was so upset i cancelled my order returned everything to find out the order was never cancelled even though i had no equipment. I waited a few months and decide to order the triple play to find out once again insteed of putting me in triple play i was put in a double play. I called and complained for the supervisor... Read more

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  • Oct 16
  • Media
  • Murrieta, California
  • Technical Support
  • 26

so many problems where do I begin, told service tech would show up between 1:00- 5:00 on a Friday. Took day off to wait, and waited. 5:00 comes and goes at6:50pm tech shows up no forewarning that he was coming naturally assumed it was not going to happen. Tech was very irritated that he had to go back out and make one more call so much that his attitude made me irritated, remember I took day off... Read more

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  • Oct 14
  • Media
  • Additional Fees
  • 26

I too had the same experience ..but only at a store located at Tempe market place inTempe Arizona...when my driod 2 razor's battery took a dump...it was one that was sealed and couldnt be removed...completely dead So off to the verizon store when it no longer turned on...I was greeted nicely at the door asked how they could be of service. I handed them my dead phone and the battery was actually... Read more

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