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  • Customers like
    • Internet 6
    • You are a bunch of overcharging crooks 4
    • Tv 3
  • Customers don't like
    • Incompetent customer service 82
    • Poor service 29
    • Bait and switch 14

I say VERIZON is THIEF, because about Four years ago, I was told by Verizon representative that if I buy their Protection plan, I am covered for my TV, Phone and Computer if anything goes wrong, they will fix it or replace it. The monthly cost was $20. I paid for 22 months. Then my computer was not working. So I called Verizon, I was told it is not covered because it has problem with hard drive. Without looking inside the computer, VZ said it is not covered. I was never told that there are certain things not covered. I cancelled Verizon's... Read more

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VERIZON SUCKS! I spent 24 years working for VZ. I received the Verizon Excellence Award in 2003 and the Verizon Silver Heroes Award in 2004. I was a runner up for the the Excellence Award in 2005. SO I PAID MY DUES. I have a pre-paid VZ cell phone. VZ overcharged me 7X my monthly rate in early 2016. I spent 4 hours on the phone to fix the the problem and get properly credited for my payments. It took a while but it got fixed. I got my credit card statement today,4/28. I was incorrectly billed for two(2) more months of service. I called the... Read more

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I just got my Verizon "prepaid card," which was an inducement to sign up with them. As it turns out, it is not a prepaid card, but it is a gift card. This card is no good anywhere except with the list of merchants that Verizon has picked for you. While there are numerous merchants on the list, there's a lot more that aren't. Don't try to buy gasoline, alcohol, or eat at your favorite restaurant (because chances are, your favorite restaurant isn't on the list). I find it very deceptive to market an incentive as a prepaid Visa card when... Read more

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  • From mobile
  • Verizon
  • Apr 26
  • #836453

Verizon pulled and typical car sales man bait and switch on long time customer. Worst, they blamed it on the phone carrier. With a family plan of 7, it is unacceptable. Store manager was too worried about money rather then doing the right thing. Add comment

  • From mobile
  • Verizon
  • Apr 23
  • #835261

Verizon Fios on demand sucks. When i wanted to watch a movie, they put a vision impaired version first so an unobservant person would rent it instead so they could make them pay twice to get the correct version. Also, during Passover, the movie Ten Commandments could not be rented but could be bought so i would have to pay more money. I am very upset and now am going to switch back to Optimum. Add comment

I couldn't agree with you more. I am sooooo upset with all the turmoil they have caused me over the last 6 months. My account has been closed since December 2015.....they have repeatedly charged my checking account, credited my checking account like they are playing with monopoly money.....well guess what - if it is happening to us then it is happening to 100's if not thousands of people. I will be calling a lawyer to perhaps look at a way to start a class action lawsuit. All I want Verizon to do is take ownership of both their team... Read more

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  • From mobile
  • Verizon
  • Apr 22
  • #834356

I live in Cranston Rhode Island. Continued issues with my fios, when I call I get someone from India the Philippines,Jamaica, does anyone for Verizon live in the United States? No wonder they're on strike. Still my issue isn't resolved, too frustrated to call back and talk to someone else from the Philippines. How pathetic. Add comment

The aol email change has not got well .... Customer service has turned rotten, with new CS agents totally clueless on fixing problems. My email is now filled with unwanted spam and adds everyday. This is such a sorry way for Verizon to change their operation without considering that with a slide downward in customer service will mean a big exodus of customers. I'm already looking at alternatives to Verizon. Concerning the FIOS change to Pioneer, what's with that piece of trash business doing representing Verizon.? Try ringing up customer... Read more

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On April 1 Verizon transferred our our TV, phone and Internet service to Frontier Communications. We have had nothing but problems since Internet stopped on April 14, TV recording stops tonight. We have made at least 10 calls for service with no response and no resolution. I plan on dropping Frontier and getting another carrier. If I have to drop Verizon wireless to get someone in this area, no problem, since my loyalty to Verizon is pretty low right now. Read more

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Was adding a line for my sister and upgrading her to her first smartphone. This was supposed to be a new phone and when we took possession of it, it already had numerous items in the search history so this was obviously either a used phone or a display model-neither of which was told to us. Nothing we can do about it now but it's good to know that they're selling items that are used claiming 'new' status. Vultures as sales people. You wonder why people want to go online for everything. Just be honest would ya? Read more

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